---
description: Detailed reviews on ServicePRO based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare ServicePRO with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ServicePRO Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/1049/it-service/software) > [ServicePRO](/software/2050825/servicepro)

# ServicePRO

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> ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle.

ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation.
> 
> Verdict: Rated **4.4/5** by 7 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of ServicePRO

• Key Benefits:
1. Available both On-premise and as a cloud-based solution
2. Highly Configurable solutions utilizing the features in the software
3. Delivering Maximum Productivity and Efficiency at an optimum cost.
4. Rich feature set, Low Price for an enterprise-scale Service Desk System
5. Most functionality at the lowest price point. 

• Key Features:
1.	Service Request Management via Emails (i.e.) Logging and updating of requests through emails
2.	Automated emails and updates
3.	Email Integration
4.	Automation of request workflow, customer notifications, and SLA management through Business Rules
5.	Ability to configure ITIL Workflows
6.	Service Catalogs
7.	Configurable service request categories
8.	Parent-Child relation of requests, Create After Event (CAE) tasks and notifications
9.	Comprehensive Tracking, Monitoring, and Reporting
10.	Collaboration using Quick Messages
11.	Knowledge Management
12.	Templated responses (canned responses)
13.	Use Identity Management / Authentication (Active Directory, ADFS, AAD, ServicePRO)
14.	Active Directory Integration for user import and authentication
15.	Network Discovery and Asset Management
16.	Built-In Reports, Custom Reports, Queries, Charts, and Dashboards
17.	Role-based User Access Permissions
18.	Self-Service Portal (ServicePRO Web) that has/facilitates:
o	Customization for branding (Logo, theme etc.,)
o	Submitting requests using efficient Service Catalogs
o	Look up for Knowledge Base articles
o	Reviewing requests status
o	Rating / Survey for closed requests.
o	Supported in both desktop and mobile browsers
o	Artificial Intelligence-powered Virtual Assistant / Chatbot that can be placed in the Self Service Portal or in the corporate website.
19.	Support Rep specific portal (ServicePRO Web) with request management functions that can be used from all desktop and mobile browsers \[also, available as a mobile app in Google Play Store\]
20.	Application Programming interfaces (API) and Software Development Kit (SDK)

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 7 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support Software | 4.3/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Help Desk Technology International

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Please contact Help Desk Technology International for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: English, French, German, Slovenian, Spanish
- **Available Countries**: Barbados, Canada, Germany, Indonesia, Ireland, Jamaica, Mexico, Philippines, Singapore, Spain, United Arab Emirates, United Kingdom, United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking Software
- Assignment Management
- Automated Routing
- Business Process Automation
- Calendar Management
- Catalog Management
- Change Management Software
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Configurable Workflow

## Integrations (3 total)

- Jira
- Microsoft Entra ID
- Rezolve AI

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support

## Category

- [IT Service Software](https://www.getapp.ca/directory/1049/it-service/software)

## Related Categories

- [IT Service Software](https://www.getapp.ca/directory/1049/it-service/software)
- [Service Desk Software](https://www.getapp.ca/directory/1249/service-desk/software)
- [Issue Tracking Software](https://www.getapp.ca/directory/580/issue-tracking/software)
- [Knowledge Management Software](https://www.getapp.ca/directory/257/knowledge-management/software)
- [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software)

## Alternatives

1. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [Freshservice](https://www.getapp.ca/software/91351/freshservice) — 4.5/5 (685 reviews)
4. [JIRA Service Management](https://www.getapp.ca/software/91811/jira-service-management) — 4.5/5 (763 reviews)
5. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews)

## Reviews

### "Gets the job done" — 4.0/5

> **Ruby** | *November 13, 2018* | Construction | Recommendation rating: 9.0/10
> 
> **Pros**: My favorite feature is the routing and GPS tracking.  It allows me to get a full view of my team and dispatch in a more efficient manner.
> 
> **Cons**: Its industry specific so because of that a bit limited.  When I changed companies I wished there was a plumbing version.
> 
> It definitely cut down on my labor cost.  just knowing we could track them keeps the techs honest.

-----

### "Service Pro Review- would love to stay with them for another 10 plus years\!" — 5.0/5

> **Clarissa** | *July 17, 2024* | Utilities | Recommendation rating: 10.0/10
> 
> **Pros**: The business rules, the whole ticketing system process. As an admin on the system, I have set up 5 service centers now and it gets easier each time. The queries and reports have helped us in multiple situations, tracking time worked, tickets closed. Etc. The quickness of support responses from Service Pro. I have never waiting longer than a few hours to hear back. I have never not had an issue resolved. Our users love the web portal as well giving them that option instead of having to pick up the phone.
> 
> **Cons**: Having to use Silverlight or workarounds. Also that there is no phone app. Looking forward to the new release that will be available on all browsers and even on a MAC.
> 
> Great. I found them years ago and am so happy we have stuck with them this long. Looking forward to all the new features the new release will bring. Have enjoyed working with each account rep and tech from their company. Very professional, smart, and kind employees.

-----

### "Servicepro" — 5.0/5

> **Bryon** | *May 28, 2024* | Medical Practice | Recommendation rating: 5.0/10
> 
> **Pros**: routing service request, notification to support
> 
> **Cons**: some of the setup is not intuitive as could be
> 
> overall i am very happy with ServicePRO.

-----

### "Simple and Easy" — 4.0/5

> **Brendan** | *May 15, 2024* | Hospital & Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: ServicePRO is a easy set up, and easy to use
> 
> **Cons**: There is no auto refresh option, alot of the features we are unable to use

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### "Lots of fancy features for tracking progress and issues" — 4.0/5

> **Christopher** | *October 21, 2021* | Nonprofit Organization Management | Recommendation rating: 7.0/10
> 
> **Pros**: I like all of the configuration settings. I like being able to configure my alerts, my canned responses, who's on my team, what projects are currently being worked on and the categories that tickets will fall into, etc., etc. There's A LOT going on and I think that may be a double edged sword to some degree, especially if you or your team don't have a need for a lot of the additional features. Don't get me wrong, I think the product is powerful but only if you're going to really utilize it.
> 
> **Cons**: Oh my gosh can we please get some keyboard shortcuts? I would have to say that's my biggest gripe with the product - navigating through the tickets and the system can be very cumbersome and you're practically dependent on using your mouse.

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## Links

- [View on GetApp](https://www.getapp.ca/software/2050825/servicepro)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/collaboration-software/a/servicepro/> |
| en-AE | <https://www.getapp.ae/software/2050825/servicepro> |
| en-AU | <https://www.getapp.com.au/software/2050825/servicepro> |
| en-CA | <https://www.getapp.ca/software/2050825/servicepro> |
| en-GB | <https://www.getapp.co.uk/software/2050825/servicepro> |
| en-IE | <https://www.getapp.ie/software/2050825/servicepro> |
| en-NZ | <https://www.getapp.co.nz/software/2050825/servicepro> |
| en-SG | <https://www.getapp.sg/software/2050825/servicepro> |
| en-ZA | <https://www.getapp.za.com/software/2050825/servicepro> |

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