GoSite
About GoSite
GoSite is an online storefront that allows service-orientated businesses to market and sell services online.
GoSite utilizes integrated payment processing to receive payments via SMS and email and generate detailed invoices to send to clients. Online appointment booking capabilities allow users to set up automatic scheduling, booking updates, confirmations, and reminders. Additional functionality includes Facebook Messenger integration, autoresponding capabilities, feedback management, review monitoring, and more.
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- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
High output, low Maintenance
Reviewed on 2022-12-19
I have had a wonderful experience and would recommend this to anybody.
I have had a wonderful experience and would recommend this to anybody.
Pros
The features are easy to use and when there is a problem, support staff is fast at solving the issues.
Cons
When adding pictures, it doesn't always line up good in page setting
Response from GoSite
Thank you, Christopher! We're thrilled that you had a positive experience with our products and team. We always aim to deliver exceptional service to our clients and support the growth of their businesses in any way we can.
If you require further assistance in updating your website, please feel free to reach us at [email protected]. You can also message us through our chat support.
- Industry: Recreational Facilities & Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great solution for online listings, reviews, and messaging
Reviewed on 2020-09-24
We have been able to grow market share by taking our online reviews seriously. Also we have made it...
We have been able to grow market share by taking our online reviews seriously. Also we have made it easier for customers to do business with us by implementing texting on our website. Support has been able to answer questions quickly as well.
Pros
Managing all my locations from one hub is the best part. It ensures I show up highly with good reviews and makes it easy for customers to text sales reps directly from the website. It has also improved how we address customer complaints online.
Cons
I wish they could plug directly into my main CRM, but it's not a huge headache because of the mobile app.
Alternatives Considered
PodiumReasons for Switching to GoSite
Price was way more reasonable and they offered all the core functionality I needed.Response from GoSite
Thank you for the kind words, Jack! We are so happy to be working with you and love to see that our Mobile App and Review Tool are working so well for your business. If you need anything in the future please feel free to chat with us on our website or send an email to [email protected]. Thank you!
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Glitchy Software Does not work No Support
Reviewed on 2024-08-26
When I tried to call an get the issues fixed they make you leave a message and never call you back....
When I tried to call an get the issues fixed they make you leave a message and never call you back. I emailed support to cancel the account and I was again charged the next month. I had to cancel my card to stop billing. After the card was canceled I got a call from them saying the payment did not go through. I told them I canceled and they say they never got my calls or e-mails about canceling. She told me she would send me another form I needed to fill out to cancel. After she got off the phone I never got the e-mail from her with the form to fill out
Pros
I Likes the Features they offer up front. But They don't work well at all. and you don't have any support on any of the products. Overall the website is ok and loads fast.
Cons
Invoices would not send to customers. Customers that did get an invoice could not make a payment. Messages would not send from messenger. When you try to reply to a message from a customer they never get your reply.
Alternatives Considered
JobberReasons for Choosing GoSite
Jobber was high priced. but the support and product is very good. I want back to jobber after the issues with gosite.Switched From
JobberReasons for Switching to GoSite
Better Price. Jobber and I returned to Jobber Better support- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Terrible Experience with GoSite - Avoid at All Costs
Reviewed on 2024-08-23
I had high hopes for GoSite based on their flashy advertisements and promises of streamlined...
I had high hopes for GoSite based on their flashy advertisements and promises of streamlined business solutions, but my experience was nothing short of a nightmare. From the get-go, their customer service was abysmal. I found myself stuck on hold for hours and received vague, unhelpful responses to my inquiries. TOOK MY MONEY EACH MONTH AND DID NOTHING TO HELP BOOST MY PRESENCE IN FACT MY ONLINE PRESENCE DROPPED DRASTICALLY
The platform itself is clunky and unintuitive. Features that are supposed to make things easier only add to the confusion. The website builder constantly crashes, and the integration with other tools is spotty at best. I wasted more time trying to fix errors than actually working on my business.
On top of that, billing issues plagued my account. I was charged for services I didn’t use, and despite multiple attempts to resolve the issue, the support team was unresponsive and unhelpful.
Overall, GoSite has been a huge disappointment and a drain on my time and resources. There are plenty of other tools out there that offer better functionality and customer support. Save yourself the trouble and look elsewhere.
Pros
NONE I did not like anything about GoSite very unprofessional staff, its a Scam
Cons
EVERYTHING- No SEO, directory optimization 0000000000000000000000 they will tank your business
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great service for small business owners!
Reviewed on 2023-01-06
Great! I personally loved it. We had to pause/cancel this service because of changes in management...
Great! I personally loved it. We had to pause/cancel this service because of changes in management (new marketing team were hired).
Pros
I liked how you were able to communicate with clients with text messaging. That feature was very important. In regard to the website, being able to edit yourself was great and you also could contact them to customize however, you need to keep in mind that you, yourself, has to manage the website because they mainly provide just the platform. In order to succeed using other functions like scheduling service or offering online booking you need to have a marketing/sales team to manage.
Cons
There were constant issues with messages. They would disappear after sending or you cound't receive any messages from clients.
Response from GoSite
Hi Claudia, thank you for taking the time to leave us a review! We're very happy to know that you have had a great experience with your GoSite tools, specifically text messaging and website editor.
Regarding your Messenger tool, we would like to apologize for the inconvenience, please know that it was an uncommon instance. Our team will use the insights from this experience to improve our products and services.
GoSite FAQs
Below are some frequently asked questions for GoSite.Q. What type of pricing plans does GoSite offer?
GoSite offers the following pricing plans:
- Starting from: US$15.20/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
GoSite offers 4 pricing plans.
Q. Who are the typical users of GoSite?
GoSite has the following typical customers:
Self Employed, 2–10
Q. What languages does GoSite support?
GoSite supports the following languages:
English
Q. Does GoSite support mobile devices?
GoSite supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does GoSite integrate with?
GoSite integrates with the following applications:
QuickBooks
Q. What level of support does GoSite offer?
GoSite offers the following support options:
Email/Help Desk, Knowledge Base Software, 24/7 (Live rep), Chat
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