About Helcim

Helcim enables credit card processing for your business, sign up with no commitments, contracts, or monthly fees.

At Helcim, our goal is to provide small to medium sized businesses with the opportunity to accept credit card payments at affordable rates with industry-leading technology. Whether you need to accept payments by generating online invoices, creating an ecommerce website, adding payments to an existing website, setting up monthly recurring plans, using the Virtual Terminal, or accepting cards in person.

We’ve become one of the best-reviewed payment processing companies by having a strong focus on developing innovative and affordable payment solutions as well as being committed to pricing transparency, merchant education on the payments industry and customer service as part of our core corporate values. Helcim merchants benefit from our transparent and affordable Interchange Plus pricing, no contracts, no hidden fees, no PCI fees, and access to all of our software tools at no additional cost.

Helcim, Your Payments Partner. Helcim makes it easy for you to offer a better payment experience to your customers that is high impact and low effort.

Better Payments. Easier. Smarter. Affordable. For small & medium sized businesses like dentists, lawyers, accountants, restaurants, wholesalers, and online retailers.

End-to-End Platform. Helcim built and controlled means a better experience for you and your customer, including instant signup, better customer service, and trustworthy risk management.

Shared Values Matter. Get to know us and you will like us. Understand what drives us, relate to our values, and see a bit of your organization in us.

You Are In Caring Hands. Helcim has made a choice to have better customer service. This is not a cost for us. It’s a competitive advantage.

We’re Serious About Risk Management. Helcim Defender. Machine learning. Dashboards in front of humans who can approve/decline or the system can do it automatically.

Welcome to Better Payments. Businesses bounce between payment processors because they keep getting the same thing. They want what Silicon Valley is building, but at an affordable price, with better customer service. And Helcim has it.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Helcim

Helcim offers a complete payments solution including Billing & Invoicing, an Online Store, Inventory Management, Point-of-Sale, and Recurring Billing.

Application Process - Helcim has streamlined its application process allowing you to create your account and apply in just minutes. You can order equipment directly from the Helcim point-of-sale app, but you do not need to wait for shipped equipment to start processing transactions.

Virtual Terminal - You can use your computer to key in credit card transactions as soon as you have created your Helcim account. You can also issue refunds, void transactions, pre-authorize credit cards and accept payments made through ACH transfers.

Security - Helcim is a PCI Level 1 Service Provider, complying with the Payment Card Industry's highest standards. Payment data is secured using encryption and tokenization technologies, and two-factor authentication is available to keep your account from being compromised. The company provides Helcim Fraud Defender as part of your account, which scores transactions for fraud risk and allows you to set a risk threshold – any transactions that score below this threshold are then automatically declined.

Customer Support - Helcim has friendly and knowledgeable in-house customer service in addition to a comprehensive online knowledge base that includes support documentation and video tutorials.

Online Food Ordering - Restaurants can use Helcim's quick-order online store to easily create a menu, take orders and accept payments. If you already have a website, you can embed a quick order menu and payment form on your website.

Customer Manager (CRM) - Add contact information and notes to customer profiles, view purchase histories and store credit card details in Helcim's secure vault. You can also add your branding to Helcim's self-service customer portals, where your customers can update their contact and credit card information, view their order history, and pay invoices online. This feature allows you to process payments faster, bill your customers remotely, and minimize your risk.

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

Helcim Software - Helcim Logo
Helcim Software - Helcim Ecosystem
Helcim Software - Helcim Invoicing
Helcim Software - Helcim eCommerce
Helcim Software - Helcim Ecosystem 2
Helcim Software - Helcim Card Reader
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Helcim video Helcim video Helcim video Helcim Software - Helcim Logo Helcim Software - Helcim Ecosystem Helcim Software - Helcim Invoicing Helcim Software - Helcim eCommerce Helcim Software - Helcim Ecosystem 2 Helcim Software - Helcim Card Reader

Features

Total features of Helcim: 77

  • ACH Payment Processing
  • API
  • Accounting Integration
  • Billing & Invoicing
  • Billing Portal
  • CRM Software
  • Cataloging/Categorization
  • Client Portal
  • Compliance Management
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Invoices
  • Customizable Templates
  • Dashboard Software
  • Data Security
  • Debit/Credit Card Processing
  • Discount Management
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Marketing Software
  • Fraud Detection
  • In-Person Payments
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Mobile Access
  • Mobile Payments
  • Multi-Channel Management
  • Multi-Period Recurring Billing
  • Multi-Store
  • Multiple Payment Options
  • Online Invoicing
  • Online Payments
  • Order Management Software
  • Order Processing
  • Order Tracking
  • PCI Compliance Software
  • Partial Payments
  • Payment Fraud Prevention
  • Payment Processing Services Integration
  • Payment Processing Software
  • Point of Sale (POS)
  • Product Data Management Software
  • Promotions Management
  • Purchase Order Management
  • QuickBooks Integration
  • Real Time Data
  • Real Time Reporting
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Refund Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management Software
  • Returns Management
  • Reviews Management
  • Sales Orders
  • Sales Tax Management
  • Self Service Portal
  • Shipping Management
  • Shopping Cart Software
  • Subscription Management Software
  • Tax Calculation
  • Template Management
  • Templates
  • Third Party Integrations
  • Transaction History
  • Website Management
  • eCommerce Management

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AccelGrid

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Reviews

Overall rating

4.6 /5
(19)
Value for Money
4.8/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support Software
5/5

Already have Helcim?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 19
Chaya F.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Simply great merchant services

Reviewed on 2021-05-12

i absolutely love using Helcim. i have used many other platforms in previous jobs, and not one...

i absolutely love using Helcim. i have used many other platforms in previous jobs, and not one matches the level of customer service which Helcim provides. coupled with the fairly easy to use system and setup, I believe Helcim is one of the best, definitley the best for the price point, which I was just informed has been removed!

Pros

fairly easy to set up and use, although if I didnt have experience setting up pos systems it might have been slightly more challenging. in my opinion the absolute best part of Helcim is their customer service. whenever I hit a bump in the road, I just called customer service and an agent was able to walk me through it.

Cons

i dont have any real cons that come to mind. maybe additional features when customizing invoices and receipts would be a cool option.

Alternatives Considered

Lightspeed Retail, Shopify and Square Point of Sale

Reasons for Switching to Helcim

from my research Helcim seemed like the best option. plain and simple. having used square, and lightspeed in the past, I knew that i was not a fan of their systems even though they were highly rated. I wanted to try something new and what was most important to me when doing my research was the customer service aspect as I have found in the past this is where most of the merchant companies severely lack. Helcim appeared to be the best reviewed for that aspect and I am thrilled to say they have not disappointed.

Response from Helcim

Thank you, Chaya, for expressing your feelings about Helcim's unique value in the merchant services industry. We feel the same! Customer service, low fees, and high value for you and your business are what drive our mission - that merchants would love everything you experience as you partner with Helcim.

Leah M.
Overall rating
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Good software -- slightly confusing user interface, but terrific support staff.

Reviewed on 2021-04-28

So far, really good. The support staff are TERRIFIC -- I had to call a couple of times to figure...

So far, really good. The support staff are TERRIFIC -- I had to call a couple of times to figure out how to do things, but they were very fast and efficient at getting me rolling and moving ahead, and were very professional and polite.

Pros

Once I understood how to do things, it all worked out very well.

Cons

The user interface is a bit confusing, and sometimes seems like the processes are a bit redundant.

Response from Helcim

We're happy you switched to Helcim and we're proud to serve you, Leah!

Donald W.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Ease of Payments

Reviewed on 2021-08-24

We are brand new to this product but have used mobile software in the past, while the other...

We are brand new to this product but have used mobile software in the past, while the other software works o.k. their customer service leaves a lot to be desired, I called on my very first day of using this product and the customer service was outstanding, [SENSITIVE CONTENT] was amazing, very patient, answered my questions and walked me through all the different services offered. In 20 years of processing credit cards I have never had such an incredible experience. I know it was my first day and my first experience with their customer service but my mom also told me "if your relationship (business or personal) starts off bad it will most likely end bad" based off this I'm confident my relationship with Helcim is going to be outstanding

Pros

The application and approval process was quick and easy, had approval with 24 hours

Cons

A little more difficult to navigate around until you get used to it. Does not offer same day funding like most other mobile applications.

Response from Helcim

We're so proud to provide our merchants top shelf customer service. Thank you so much, Donald, for sharing your experience after switching to Helcim!

Kelly C.
Overall rating
  • Industry: Luxury Goods & Jewelry
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Terrible card terminal, but a fantastic company!

Reviewed on 2021-05-30

Pros

I've done quite a bit of shopping around and have yet to find any card processing company that has lower or more comprehensive rates. On the rare occasion I or my staff have had to call customer service, we've had a very short wait to talk with a live person, and our issue was always easily remedied. I also appreciate that Helcim customer support were always careful to not share my personal information with my staff.

Cons

By far, my least favorite thing about using Helcim has been the card terminal itself. I've use a couple different ones, and they're rather clunky and tricky for our clients to use. Even walking our client through each step, they'd still often make a mistake and have to start over because they'd hit the wrong button.

Alternatives Considered

Square Payments

Reasons for Choosing Helcim

I couldn't bare having my clients leaving with their last impression of their experience at my studio being frustration. Changing to a more intuitive terminal with a touchscreen has also drastically raised how much clients tip us.

Switched From

Square Payments

Reasons for Switching to Helcim

Recommendation from a fellow business owner, great processing rates.

Response from Helcim

We're glad to hear your customer service experience was top notch while enjoying low rates. Thank you for sharing, Kelly.

Also, thank you for your feedback on the card terminal. You give us guidance on how to improve as we seek to improve the transaction experience for merchants and their customers. We have new terminals launching soon with more upgrades and options for merchants coming in the future.

David T.
Overall rating
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Excellent Customer Support

Reviewed on 2021-06-28

Pros

For the most part Heclim's feature set covers what we need - where they really hit it out of the park is with support. Have always received prompt and useful technical assistance from their team.

Cons

We have a fairly complex environment and so Helcim doesn't do everything we need from it but that is overcome with supplementary software.

Response from Helcim

David, thank you so much for sharing your experience with Helcim!

Showing 5 reviews of 19 Read all reviews

Helcim FAQs

Below are some frequently asked questions for Helcim.

Helcim offers the following pricing plans:

  • Pricing model: Free Version, Subscription
  • Free Trial: Not Available

Contact Helcim for pricing information. Helcim offers Better Pricing which means lower rates, no monthly fees, no contracts, volume discounts, and no hidden fees. No monthly fees. No setup fees. No cancellation fees. No PCI & non-compliance fees. No bank deposit fees. No customer service fees. Helcim also offers automatic volume discounts. The more you process, the more you save. Your pricing automatically updates based on your three-month processing average.

Helcim has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Helcim supports the following languages:

English

Helcim supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Helcim integrates with the following applications:

QuickBooks, WooCommerce

Helcim offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support

Related categories

See all software categories found for Helcim.