About Mitchell RepairCenter
Mitchell RepairCenter is a web-based shop management software designed to help businesses in the automotive industry streamline repair processes and improve customer experience. It lets collision repair facilities create collision estimates and manage repair scheduling and claims.
Key features of Mitchell RepairCenter include parts management, service history, maintenance scheduling, VIN decoder, and accounting management. Mitchell Diagnostics enables teams to wirelessly scan, capture, diagnose, and calibrate images using internet connectivity and Bluetooth. It can be connected to the MD-200 tool, a scanning system, to run diagnostic reports.
Mitchell RepairCenter allows users to access real-time insights, access vehicle diagnostic scans, locate OEM repair procedures, and streamline booking and payment processes.
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Reviews
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- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Mitchell User for 6+ Years
Reviewed on 2023-12-01
We have an excellent experience with Mitchell, and recommend the product. A best-practice is to use...
We have an excellent experience with Mitchell, and recommend the product. A best-practice is to use two estimate/diagnostic products in service centers (which we have just started to do), but make sure Mitchell is one of them.
Pros
Mitchell Repair Center does an excellent job at providing accurate diagnostic information to technicians. The fixes and recommendations they provide are verified by technicians all across the country, and are accurate. We primarily use Mitchell (ProDemand) for finding trouble-code recommendations with vehicles that we service, as well as customer estimates, TSB information, and fluid capacity and requirements for our vehicles.
Cons
There really is not much to complain about with the product! It does what it sets out to do and provides accurate information, quickly.
Alternatives Considered
IdentifixReasons for Choosing Mitchell RepairCenter
Outside sales individual visited our dealership and demonstrated the features and benefits of the product.Switched From
IdentifixReasons for Switching to Mitchell RepairCenter
Price, functionality, features, and what the product could provide.- Industry: Automotive
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
product finding
Reviewed on 2020-05-13
pretty good seems most repair information systems are of the same platform.i really would like to...
pretty good seems most repair information systems are of the same platform.i really would like to see something different .similar to an ai system which I thin would revolutionize the repair industry
Pros
I found that I had to jump thru too many hoops to find parts location.way too long to do simple things
Cons
parts locator function .it would take me way too much time to locate certain items on vehicles.on a very busy day
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Horrible customer service
Reviewed on 2018-06-14
I was able to write estimates.
I was able to write estimates.
Pros
Ultramate, which is their estimating software, is the only product I have enjoyed using. However, the price you pay is way too high as any function you add is considered an add-on and will cost more money.
Cons
The price is way too high and and getting out of a contract is impossible even if the product or add on was horrible. It won't matter that their management system is hard to use and there are way better ones out there. All of their systems are supposed to work together and make things easier for shops, but they don't and will cause more wasted time and headaches. Their customer service starts out great with the sales team, but once they get you to sign their contracts and you are unhappy with a product things take a turn. We have spent hundreds of dollars on software that we do not even use and their customer service is not helpful when they say there is nothing you can do about it because you signed a contract. Trust me, I wish I would have known there is better software out there.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
So, here's the truth.
Reviewed on 2022-04-25
We only have Mitchell software, because of our DRP and Certification relationships. Customer...
We only have Mitchell software, because of our DRP and Certification relationships. Customer service is typically good at picking up and speaking with, but the solutions are usually, "give it time and try again later". If I didn't need Mitchell for our DRP or OE Certifications, I would not have the software.
Pros
Compared to it's larger competitor, I feel it is more polished. I like the provided diagrams, and the overall ease of use.
Cons
Labor times vary between it's larger competitor, and it is almost always less time in Mitchell (not a good thing). There are many times that in the middle of building an estimate, the program will close, and everything you've been working on is deleted/gone.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Consistent & Complex Software - A few glitches
Reviewed on 2020-11-24
All together a great product, works without fail. Updated regularly, great technical support team.
All together a great product, works without fail. Updated regularly, great technical support team.
Pros
The product is generally easy to use. There are more features than we can even use- has an "all in one" feel to it. There are piles of reports, accounting pages, scheduling features- we sometimes use other programs to facilitate but could dive into Mitchell Repair Center deeper if needed.
Cons
It's not instant, there is a brief delay after clicking that you have to wait for before the page loads. Sometimes there is glitches in the scheduling process- unexplained errors (but could be due to human error?) I don't love how crowded the home page is. Too many options everywhere, could be tidier.
Mitchell RepairCenter FAQs
Below are some frequently asked questions for Mitchell RepairCenter.Q. What type of pricing plans does Mitchell RepairCenter offer?
Mitchell RepairCenter offers the following pricing plans:
- Starting from: US$149.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of Mitchell RepairCenter?
Mitchell RepairCenter has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does Mitchell RepairCenter support?
Mitchell RepairCenter supports the following languages:
English
Q. Does Mitchell RepairCenter support mobile devices?
Mitchell RepairCenter supports the following devices:
Q. What other apps does Mitchell RepairCenter integrate with?
We do not have any information about what integrations Mitchell RepairCenter has
Q. What level of support does Mitchell RepairCenter offer?
Mitchell RepairCenter offers the following support options:
24/7 (Live rep)
Related categories
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