---
description: Detailed reviews on CloudRadial based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare CloudRadial with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: CloudRadial Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Portal Software](/directory/464/portal/software) > [CloudRadial](/software/2050078/cloudradial)

# CloudRadial

Canonical: https://www.getapp.ca/software/2050078/cloudradial

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> CloudRadial is a cloud-based, AI-powered platform for MSPs that spans service delivery and client success. The suite comprises four products, each with its own interface: the Unified Client Portal (UCP), the client-facing hub and the suite's identity authority; ChatAI, a multi-channel conversational
> 
> Verdict: Rated **4.7/5** by 55 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of CloudRadial

The suite comprises four products, each with its own interface: the Unified Client Portal (UCP), the client-facing hub and the suite's identity authority; ChatAI, a multi-channel conversational support platform; ServiceAI, the service desk intelligence layer; and AutomationAI, an execution layer for cross-system automation. 

CloudRadial's buyer and primary internal user is the MSP itself, specifically owners, service desk managers, and technical consultants responsible for day-to-day service delivery. UCP flips that: its primary in-product user is the Client Admin at each of the MSP's own clients, not MSP staff. 

UCP is the relationship surface. It gives each client a single branded portal to submit and track requests through configurable forms with approvals, view invoices and licenses, browse a knowledge base, and work through a shared Planner during QBRs. A built-in storefront turns the same portal into a procurement channel. Because UCP is also the suite's identity authority, ChatAI and ServiceAI scope to the same UCP-defined users, so a partner manages one identity model instead of several. 

ChatAI meets end users in the channels they already use: web, Microsoft Teams, Slack, SMS, or UCP itself. A structured dialog identifies the user and gathers the details of their issue; every conversation creates or updates a ticket in the partner's PSA, whether it ends in a self-service status check or a live-agent handoff, so nothing gets lost to email or hold time. 

ServiceAI is the intelligence layer behind the service desk. It ingests a partner's own ticket history and documentation to triage, prioritize, and route incoming PSA tickets in seconds; surfaces a suggested resolution and related documentation to the assigned technician inside the PSA; and gives managers dashboards, per-client risk flags, and per-agent performance evaluations grounded in real ticket data. 

AutomationAI is the execution layer: technical operators compose automations that act across the MSP's PSA, RMM, documentation, and cloud tools. Automations run on infrastructure the customer deploys in their own Azure environment, with credentials held in the customer's own Key Vault, so CloudRadial orchestrates the work without holding customer secrets or data. 

UCP, ChatAI, and ServiceAI integrate directly with ConnectWise Manage, Autotask, HaloPSA, Syncro, and Kaseya BMS. An open API supports custom integrations with RPA tools such as Pia, Rewst, and N8N.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 55 Reviews |
| Ease of Use | 4.1/5 | Based on overall reviews |
| Customer Support Software | 4.7/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Azurative
- **Founded**: 2018

## Commercial Context

- **Starting Price**: US$145.00
- **Pricing model**: Other (Free version available)
- **Pricing Details**: Tiered pricing based on how many users are synced from your PSA. 60-Day Money Back Guarantee on Suites
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Albania, Andorra, Argentina, Australia, Austria, Belarus, Belgium, Bolivia, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Ecuador, Estonia and 50 more

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Alerts/Notifications
- Archiving & Retention
- Calendar Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Customizable Branding
- Customizable Forms
- Customizable Templates
- Data Security
- Document Management Software
- Drag & Drop
- Employee Portal
- File Sharing Software

## Integrations (40 total)

- Addigy
- Augmentt
- Autotask PSA
- Auvik
- BrightGauge
- Calendly
- CloudOlive
- ConnectBooster
- ConnectWise CPQ
- ConnectWise PSA
- Crewhu
- Datto RMM
- Datto SIRIS
- Datto Workplace
- Domotz

... and 25 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Chat

## Category

- [Portal Software](https://www.getapp.ca/directory/464/portal/software)

## Related Categories

- [Portal Software](https://www.getapp.ca/directory/464/portal/software)
- [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software)
- [Reporting Software](https://www.getapp.ca/directory/931/analytics-reporting/software)
- [Managed Service Providers (MSP) Software](https://www.getapp.ca/directory/645/managed-service-providers-msp/software)
- [IT Service Software](https://www.getapp.ca/directory/1049/it-service/software)

## Alternatives

1. [Connecteam](https://www.getapp.ca/software/105401/connecteam) — 4.6/5 (5317 reviews)
2. [Shelf](https://www.getapp.ca/software/109661/shelf) — 4.8/5 (106 reviews)
3. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1789 reviews)
4. [Confluence](https://www.getapp.ca/software/90949/confluence) — 4.5/5 (3720 reviews)
5. [Caspio](https://www.getapp.ca/software/90524/caspio) — 4.6/5 (249 reviews)

## Reviews

### "Powerful Client Portal to Helps Make Clients "Sticky"" — 5.0/5

> **Joseph** | *March 23, 2022* | Computer & Network Security | Recommendation rating: 9.0/10
> 
> **Pros**: CloudRadial made it easy to provide an attractive, functional portal to our clients. The Applications, QuickStarts, Problem Reports, and KnowledgeBase have been a hit with every user we've added. Meanwhile the Infrastructure reporting is a huge benefit for client owners and top-brass, making it easily visible which aging devices should be replaced.
> 
> **Cons**: I love the integration with our RMM/PSA Solution, however I look forward to additional features that will allow me to assign a specific technician to a ticket (especially based upon the request type). This would allow us to ensure the right technician is assigned a task from the moment the request is submitted.

-----

### "Worth every penny - but have the time to devote to a proper deployment" — 5.0/5

> **Chip** | *August 16, 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Replaces the dated client portal in our PSA.  Allows for contact sync between M365 and our PSA.  Broadcast and messaging feature.  The desktop application and details associated with a support ticket entry are very helpful.
> 
> **Cons**: Learning curve.  While there is adequate documentation some of it is unclear for the novice.  Price is creeping up, and I suppose that's the case everywhere.  But I'm seeing little value in the increase as most of the features are for other PSA's or integrations we do not use.
> 
> Overall experience has been fantastic.  The support team is very responsive and helpful.  Our clients that use it, love it.  Getting them to use it and the buy-in has been the biggest challenge that we're still facing.

-----

### "Good and getting better" — 4.0/5

> **Brandon** | *August 25, 2022* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: It pulls in a ton of data and it was built with MSPs in mind, which is great. A lot of software these days is built for something else and adapted for MSPs. I like their information forward approach as well.
> 
> **Cons**: It's very cumbersome to administer and there isn't a link to their help site from the main portal\! It always takes me a while to remember the URL. I guess I should just bookmark it.
> 
> Good, not great. Having to manage the counts of data agents vs the count of computers in my manage account is annoying but I will live with it.

-----

### "Elevation of your Help Desk" — 5.0/5

> **Joe** | *August 16, 2022* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Easy to use and deploy, CloudRadial gives us the ability to service our clients when, where, and how they need it.
> 
> **Cons**: The GUI is clunky and seems outdated. Navigation is not fluid and IT users are usually stumbling over where certain things are located.
> 
> I love the ability CloudRadial gives us as an MSP and feel it has elevated our abilities to make our help desk world class.

-----

### "CloudRadial - Great Customer Portal\!" — 5.0/5

> **Taralee** | *August 26, 2022* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: I like how much I can customize the software to each of our clients. The support features, documentation, and customizable links make it a great central place for our clients to find almost everything they need from us.
> 
> **Cons**: Managing hundreds of different clients is a big chore that could be improved with more options for duplication, import/export, and more granular permissions. We also really need to be able to view project tickets.
> 
> Overall, I have had a very positive experience with CloudRadial. It took quite a while to implement and it is a lot of maintenance, but it provides lots of value to our clients and the support team is very quick and responsive when I need assistance.

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## Links

- [View on GetApp](https://www.getapp.ca/software/2050078/cloudradial)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/cloudradial/> |
| en-AE | <https://www.getapp.ae/software/2050078/cloudradial> |
| en-AU | <https://www.getapp.com.au/software/2050078/cloudradial> |
| en-CA | <https://www.getapp.ca/software/2050078/cloudradial> |
| en-GB | <https://www.getapp.co.uk/software/2050078/cloudradial> |
| en-IE | <https://www.getapp.ie/software/2050078/cloudradial> |
| en-NZ | <https://www.getapp.co.nz/software/2050078/cloudradial> |
| en-SG | <https://www.getapp.sg/software/2050078/cloudradial> |
| en-ZA | <https://www.getapp.za.com/software/2050078/cloudradial> |

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