--- description: Detailed reviews on GLPI based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare GLPI with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: GLPI Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [ITSM Software](/directory/292/it-service-management-itsm/software) > [GLPI](/software/2049885/glpi) # GLPI Canonical: https://www.getapp.ca/software/2049885/glpi Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/2049885/glpi?page=2) > GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions. > > Verdict: Rated **4.5/5** by 41 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of GLPI Helpdesk and Asset Management on one platform? Easy with GLPI\! We offer complete suite for single price. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 41 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: TECLIB - **Founded**: 2009 ## Commercial Context - **Starting Price**: €19.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: GLPI Network Cloud - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Arabic, English, French, German, Italian, Polish, Russian, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking Software - Change Management Software - Configuration Management - Contract/License Management - Cost Tracking - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Dashboard Creation - Data Import/Export - Data Visualization Software - IT Asset Tracking - Incident Management Software - Inventory Management Software ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software ## Category - [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software) ## Related Categories - [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software) - [IT Project Management Software](https://www.getapp.ca/directory/1043/it-project-management/software) - [IT Management Software](https://www.getapp.ca/directory/771/it-management/software) - [Data Center Management Software](https://www.getapp.ca/directory/277/data-center-management/software) - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) ## Alternatives 1. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3408 reviews) 2. [Freshservice](https://www.getapp.ca/software/91351/freshservice) — 4.5/5 (685 reviews) 3. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [JIRA Service Management](https://www.getapp.ca/software/91811/jira-service-management) — 4.5/5 (763 reviews) 5. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "GLPI is good product to manage ticket" — 4.0/5 > **Verified Reviewer** | *June 18, 2024* | Retail | Recommendation rating: 8.0/10 > > **Pros**: GLPI is very easy to setup and use, provide a good reporting. > > **Cons**: I think there is no disadvantage now that the glpi cloud solution exists ----- ### "Using GLPI in the Municipal Government of the City of São Paulo" — 5.0/5 > **Ricardo** | *April 13, 2021* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: Customizable Robust and easy-to-deploy solution There are several plugins that further assist the customization and solution possibilities for the most diverse challenges The GLPI community is very supportive and helpful in solving any problems > > **Cons**: The use of server disk space can be high depending on the configurations and error logs, which can bring down the application, depending on how disk space management is done. > > To meet the goals of the Information and Communication Technology Strategic Planning of the City of São Paulo, we implemented a customized instance of GLPI for the Management of Calls and IT assets. For asset management we used Fusioninventory. This successful implementation allowed us to have better information that supported several decision making processes. From there we expanded the possibility of using the solution to other municipal public administration agencies that needed a solution for the systematization of Call and IT Asset Management The end users learned to use it quickly and it was very well accepted in general. It facilitated and optimized IT Management in all Sectorial Organs where it was implemented. Translated with www.DeepL.com/Translator (free version) ----- ### "GLPI - the best one for inventory" — 5.0/5 > **Verified Reviewer** | *March 29, 2022* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: Free, easy to deploy and configure. You can even add support ticket management by linking it to the Active Directory. > > **Cons**: There is sometimes too many information on the screen. ----- ### "We use GLPI and we love it" — 5.0/5 > **Verified Reviewer** | *November 8, 2018* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: Very extensive functional modules, regular system updates, good product support. Intuitive system operation. > > **Cons**: The system accelerated and became even more readable. > > We have been working with GLPI for 8 years. We have been offering product support in Poland for 3 years. We've spent thousands of hours working with the system and we consider it the best product on the market. We work with the system and offer it to our clients. ----- ### "GLPI easy to use and very capable for a single or multiple organizations" — 4.0/5 > **Alejandro** | *May 28, 2022* | Computer Hardware | Recommendation rating: 10.0/10 > > **Pros**: The hability to support multiple organizations in an easy workflow with business rules > > **Cons**: Not being able to use a mailbox per customer (Entity) > > At least two years using the solution to support several customers, multiple support groups and inventory management including licenses, configurations and email following ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/2049885/glpi?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2049885/glpi) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data