About Detrack
Detrack is a robust delivery management software that offers real-time vehicle tracking through a live map and seamless electronic proof of delivery (E-POD) using our user-friendly iOS and Android apps. With availability in 26 languages, our apps are trusted worldwide, facilitating millions of deliveries daily.
From immediate real-time delivery status updates to capturing essential details like customer signatures, job completion times, rejected items, and photographic proof of service completion, Detrack efficiently manages it all, even automating customer support for a hassle-free experience.
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- Industry: Wine & Spirits
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent software built by smart team who knows their customers well
Reviewed on 2020-04-24
I have been a user of Detrack since 2012 and recently, we've intensified the use of it as we ramp...
I have been a user of Detrack since 2012 and recently, we've intensified the use of it as we ramp up our business to add more drivers and delivery routes. Detrack make it possible for us to scale up 50X. We couldn't have managed to do it without some sort of smart software. Best of all, the customer support is top-notch! Every time I have issues, they reply extremely fast AND more importantly, with a solution! Keep up the good work team!
Pros
Easy to set up and use for both the route planner and the delivery drivers. All the functions work perfectly and seamlessly. They are customisable too. Dashboard and all the tools are user-friendly.
Cons
Direct and seamless integration with e-commerce platform such as Shopify would be amazing to implement. It can currently be done using Zapier, but not the easiest to set up and it doesn't work seamlessly, so we're still reverting to manual Excel uploads for now.
Response from Detrack Systems
Hey, Roland!
Thank you much for your kind, encouraging words.
We are extremely pleased to hear that Detrack has made it possible for you to scale up to 50 times!
From Day 1, Detrack was designed to be seamlessly scalable. Making it easy for users to onboard and get started is a main goal for us as well, so we're glad you find our solution user-friendly and easy to navigate.
Our support team is always at hand to solve any issue our users are facing, and as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the review, Roland, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.
- Industry: Farming
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Supports advanced requirements & support is awesome
Reviewed on 2020-04-08
Excellent
Excellent
Pros
I needed to integrate it with an existing process and needed a few unusual features, like the ability to import a list of notification emails per delivery site. I learned the hard way that other delivery tracking/notification systems can't handle this. Before I started paying, I started with the free version and I got stuck with the file import. I emailed support thinking that, as a free user, I wouldn't get support, but I got an answer within a couple of hours AND it solved my problem! They attached the correct import spreadsheet and that fixed it.
Cons
There's a few little quirks in using the software - eg the page in which I tried to put in my billing info was unresponsive. I used the chat feature and immediately got a response with a workaround solution. Also, it took me a while to figure out how to customize the different notification emails. You sort of have to go to multiple places but I now realize that the tremendous flexibility in how these emails are set up and what info they include make it tailor fit my needs and it's easy now.
Reasons for Switching to Detrack
Flexibility, value for money, great support, transparent pricingResponse from Detrack Systems
Hey, Nevra!
Thank you much for your kind, encouraging words. As always, our support team will do their best to solve any issue you're facing (regardless of the plan you're on), as our goal is for ALL Detrack users to have the best, seamless experience possible using our solution.
As we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the positive review, Nevra!
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
So far so good.
Reviewed on 2021-07-26
So far so good.
So far so good.
Pros
Effective software with simple functions available that allows all users to understand and use easily.
Cons
Integration - Integration steps is complex and difficult to understand, and requires a lot of assistance from Detrack Support.
Response from Detrack Systems
Hey Jasmine,
Thank you so much for your review.
As Detrack is designed to be user-friendly, we are glad to hear you find our effective software with the simple functions available easy to understand and use for all users.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the review, Jasmine.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent Software
Reviewed on 2020-05-28
wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us...
wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us to give the customer the access we want them to have easily to see the data relevant to them and gives our dispatch the ability to quickly make changes on the fly! The ability to upload routes and data from spreadsheet is excellent and (while we haven't used it), using an API to build in with other systems is very helpful also!
Pros
The versatility as well as the functionality. This could be used for any number of businesses that wanted to track vehicles and service work on the road while it's mainly focused on couriers. It's also easy to use...we taught 20 new drivers for a large product shipping how to use the software in about 3-5 mins each. Everyone operated it easily.
Cons
It appears overwhelming at first, though there are lots of tutorials and support is readily available to help. They reply to emails quickly and are always helpful
Response from Detrack Systems
Thank you so much for your encouraging words.
As Detrack is designed to be user-friendly, we are extremely pleased to hear you've been able to teach 20 new drivers how to use Detrack with ease.
Our mission is also to provide businesses around the world access to both innovative and affordable technology to power their last mile deliveries, so we take extreme pride being able to present you a cost-effective solution that's reliable, scalable, and seamless to implement.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the positive review, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.
- Industry: Renewables & Environment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Very handy tool for our battery collection service
Reviewed on 2021-07-28
Very satisfied with the software and level of support. Allows me to schedule customer pickup...
Very satisfied with the software and level of support. Allows me to schedule customer pickup requests and for my contractor to then schedule these with their drivers. The customer & I are then notified when the pickup is scheduled for and then receive a POD when it has been performed. Also sue to bar coded serial numbers on our battery containers being scanned I can track where any of our battery containers have come from in the event of a problem.
Pros
Our application of detrack is probably a little left field but we find it invaluable for running our battery collection service. Very easy to setup and use. Provides a great customer experience with notifications as to when we are going to perform their collection and deliver a replacement battery container and send them a POD once the job has been done. Based on the bar coded serial numbers on our containers I can track which customer site a containers has come from if there are any issues.
Cons
Completed jobs are marked on the Calendar as green however jobs that have been scheduled (assigned a driver & date) and those that haven't are both shown as blue, so I cannot distinguish between them.
Response from Detrack Systems
Hey David,
Thank you so much for your encouraging words.
As Detrack is designed to be user-friendly, we are glad to hear you find our solution easy to set up and use.
We're also pleased to hear that Detrack is invaluable for running your battery collection service.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the kind review, David.
Detrack FAQs
Below are some frequently asked questions for Detrack.Q. What type of pricing plans does Detrack offer?
Detrack offers the following pricing plans:
- Starting from: US$26.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
First Driver Free Forever $24 per driver/month $240 per driver/year
Q. Who are the typical users of Detrack?
Detrack has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Detrack support?
Detrack supports the following languages:
Chinese, Dutch, English, Finnish, French, German, Greek, Indonesian, Italian, Japanese, Latvian, Malay, Portuguese, Spanish, Thai, Vietnamese, traditional Chinese
Q. Does Detrack support mobile devices?
Detrack supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Detrack integrate with?
Detrack integrates with the following applications:
8x8 Contact Center, Adobe Commerce, AmeriCommerce, BigCommerce, BurstSMS, CartonCloud, Ecwid, QuickBooks, Shopify, Squarespace, Twilio, Volusion, Vonage Business Communications, WooCommerce, Zapier
Q. What level of support does Detrack offer?
Detrack offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for Detrack.
- Fleet Management Software
- Courier Software
- Delivery Management Software
- Logistics Software
- Transportation Management Software
- GPS Tracking Software
- Trucking Software
- Freight Software
- Transportation Dispatch Software
- Shipping Software
- Shipment Tracking Software
- Food Service Distribution Software
- Route Planning Software
