ConstructionOnline

Their customer service is unbelievably good. If you have questions or don't understand something, they work with you until you do. I'm impressed by how much time and effort has gone into putting this platform together and their constantly willingness to listen to their customers for feedback.

For there most part, I love almost everything. I wish the ToDo lists and/or punch lists had the ability to repeat those items you do on a daily basis. At the moment that's all I can think of.

If GamePlan works as it should, this could almost turn our operations into a self driving car. The increased efficiency and convenience we expect to get out of this should have a direct impact on our bottom line, as well as our ability to leave our clients satisfied

The OnSite App seems to need work before we can even use this. The language used in the app is confusing as well as the functionality. This makes the likelihood of proper use by our guys in the field highly unlikely, which could be worse than if we don't use GamePlan at all. It needs to be clear to the user that they just "Completed" the task. Currently, it says "Dismiss Event," which sounds more like you are ignoring the task. Additionally, you need a submit button, complete task button, or some type of clear confirmation that lets the OnSite User know, for sure, that they have just completed the task in the system. Then, the main page of the app needs to reflect that the task was completed. Additionally, I do not see anything actually being completed in construction online from the operations manager end of things. That takes most of the benefits of the software away. I tested this by creating a fake user account and assigning tasks to myself from construction online. I couldn't tell what I was doing when I was "Dismissing" event because I couldn't tell if it has updated the app. Then when I went into construction online, it did not show that anything of the tasks were completed. Again, we can't wait to get GamePlan implemented in the business, but I think we need some kinks worked out before we put it into place.

I like that we are able to build cost books to make estimating simpler. The various templates are very helpful as well.

I think the general UI could use some help. It is not always intuitive on where to find certain information. I wish you could enter addresses for calendar events since some of our meetings take place at clients homes.