--- description: Detailed reviews on MSP360 Connect based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare MSP360 Connect with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: MSP360 Connect Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/563/remote-support/software) > [MSP360 Connect](/software/2049638/msp360-connect) # MSP360 Connect Canonical: https://www.getapp.ca/software/2049638/msp360-connect Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/2049638/msp360-connect?page=2) > MSP360 Connect provides remote access to Windows and macOS computers. Pro and Managed editions support unattended Windows access. Managed Connect includes a web console, browser-based sessions, technician permissions, connection reporting, and HaloPSA integration through the MSP360 platform. > > Verdict: Rated **4.3/5** by 44 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of MSP360 Connect \- Resolve issues without an on-site visit. View and control users' Windows and macOS desktops to diagnose problems directly. Multiple technicians can join an attended session to work through more complex support requests together. - Maintain Windows systems when users are away. Pro and Managed editions support unattended access to configured Windows PCs and servers, so remote maintenance does not depend on an end user being present. - Organize support across customers and teams. Managed Connect combines computer organization, technician permissions, and connection reports in one web console. Bulk agent deployment reduces repeated setup work across customer environments. - Connect from the device available to you. Use Windows or macOS desktop applications, iOS or Android mobile apps, or Managed Connect's browser-based access to reach remote computers without returning to your main workstation. - Control who can access remote computers. Encrypted connections help protect data in transit. Managed Connect supports two-factor authentication and granular administrator permissions, plus screen blanking and input locking on Windows for privacy during maintenance. - Bring remote access into service workflows. For endpoints integrated through MSP360 Backup or RMM, the platform's HaloPSA integration lets technicians launch Connect sessions from mapped asset records, reducing steps between identifying a device and starting support. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 44 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: MSP360 - **Location**: Powell, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: MSP360 Connect is free for personal use, $89.99 a year per device on Pro, and from $1 per endpoint a month on Managed Connect for MSPs and IT teams. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Chat/Messaging - Collaboration Tools - Desktop Virtualization - Diagnostic Tools - Event Logs - File Management - File Sharing Software - File Transfer - IT, Server & Network Monitoring Software - Live Chat Software - Meeting Management - Mobile Access - Monitoring - Multiple Monitor Access - Multiple User Accounts - Print Management Software - Real-Time Chat ## Integrations (1 total) - HaloPSA ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Support Software](https://www.getapp.ca/directory/563/remote-support/software) ## Related Categories - [Remote Support Software](https://www.getapp.ca/directory/563/remote-support/software) - [Remote Desktop Software](https://www.getapp.ca/directory/1731/remote-desktop/software) ## Alternatives 1. [TeamViewer ONE](https://www.getapp.ca/software/90948/teamviewer) — 4.6/5 (11641 reviews) 2. [Zoho Assist](https://www.getapp.ca/software/9913/zoho-assist) — 4.7/5 (1491 reviews) 3. [AnyDesk](https://www.getapp.ca/software/120039/anydesk) — 4.6/5 (1798 reviews) 4. [Slack](https://www.getapp.ca/software/91563/slack) — 4.7/5 (24209 reviews) 5. [Supremo Remote Desktop](https://www.getapp.ca/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Reviews ### "Overall a good experience so far" — 4.0/5 > **Clark** | *July 28, 2018* > > **Pros**: This software is very intuitive to use and fairly quick to set up. The features that are included work well and I have not had any issues with file transfers or the chat. I like that the software is light and doesn't use much system resources while running. I'm waiting to see how the iOS and Android apps will work once those features are updated. > > **Cons**: There are more features coming out with each update and the software is stable, but there are a few drawbacks. The screen updates are not in real time. Remote software is never "real time," but using this to look at surveillance cameras live is difficult. The screen refreshes roughly every 3 seconds. I would like to see that improve. It also does not run in the background. I prefer to have the option to minimize to the system tray on Windows. It isn't a deal breaker, but it would be a good option to have. The unattended access is great, but it does require some leg work to get going. Make sure you have all the hash keys that you will need before you set up. A secure repository for all RA keys linked under one account would be great also so keys would not get lost or emailed out posing a security risk. I would like to see a master password that could be used while setting up the software for unattended access so as not to need the Users PC password or the generated password. As an admin, having that option so that I or my team can set up our own password would be beneficial. ----- ### "Very good and free alternative to Teamviewer" — 4.0/5 > **Antanas** | *May 13, 2019* | Building Materials | Recommendation rating: 10.0/10 > > **Pros**: After I get annoyed by "Commercial use suspected" using Teamviewer I looked around and found Cloudberry RA which is perfect alternative. The best part of it - it is absolutely free with no time limits or whatsoever. Another nice and very usefull feature - it saves remote computer's name together with ID, so you don't need to remember those IDs anymore. In Teamviewer you have this feature only with paid version. I also like it can use Windows user password for unattended access which is also nice because you don't need to remember another password. And after few days of use I can say it is very stable. > > **Cons**: As everything on this world it is not without bugs. I noticed it sometimes stops responding to keyboard but after reconnect it works ok again. ----- ### "connected but no mouse" — 2.0/5 > **marco** | *October 31, 2021* | Automotive | Recommendation rating: 5.0/10 > > **Pros**: Overall good, it does what it claims. I like the general approach overall > > **Cons**: I can connect to my remote PC, but since a couple of month I can see the screen but not the mouse I contacted the support but no reply > > Good initially, then I had the described issue ----- ### "Almost remote access" — 5.0/5 > **Walter** | *July 13, 2022* | Insurance Software | Recommendation rating: 6.0/10 > > **Pros**: It used to be very easy to use, but something has changed. > > **Cons**: it stopped working and now is useless. > > it used to be great\! ----- ### "Excellent Remote Connection Tool for Small Businesses" — 5.0/5 > **Jennifer** | *January 10, 2021* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Ease of connection and secure features are the best features. Very simple and intuitive. > > **Cons**: Nothing. The software performed as expected. > > Great experience and would recommend ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/2049638/msp360-connect?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2049638/msp360-connect) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data