---
description: Detailed reviews on Exotel based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Exotel with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Exotel Reviews, Prices & Ratings | GetApp Canada 2026
---

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# Exotel

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> Exotel is the emerging market's full-stack customer engagement platform that offers a communication API framework to build your conversational portfolio, an omnichannel contact center and a conversational AI toolkit to improve speed, quality and outcomes of customer conversations.
> 
> Verdict: Rated **4.3/5** by 69 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 69 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support Software | 4.1/5 | Based on overall reviews |
| Value for Money | 4.2/5 | Based on overall reviews |
| Features | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Exotel Techcom
- **Founded**: 2011

## Commercial Context

- **Starting Price**: US$200.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: A. Plan 1 - Micro :: INR 5,555 for 3 Months 

B. Plan 2 - Dabbler::  INR 9,999 for 6 Months

C. Plan 3 - Believer:: INR 19,999 for 12 Months

D. Plan 4 - Influencer:: INR 49,499 for 12 Months

D. Plan 5 - Custom Solution for Enterprises, write to us on https://exotel.com/contact-us-enterprise/


For further details on pricing, visit - https://exotel.com/pricing/
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Hindi
- **Available Countries**: Australia, Canada, India, Indonesia, Malaysia, Singapore, United States

## Features

- 2-Way Messaging
- API
- Agent Interface
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- CRM Software
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording Software
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking Software
- Call Transfer

## Integrations (9 total)

- CleverTap
- Freshdesk
- HubSpot CRM
- Kapture CX
- LeadSquared
- MoEngage
- Salesforce Platform
- Shopify
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Recording Software](https://www.getapp.ca/directory/935/call-recording/software)

## Related Categories

- [Call Recording Software](https://www.getapp.ca/directory/935/call-recording/software)
- [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software)
- [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software)
- [IVR Software](https://www.getapp.ca/directory/289/ivr/software)
- [Telephony Software](https://www.getapp.ca/directory/294/telephony/software)

## Alternatives

1. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (858 reviews)
2. [DialedIn CCaaS](https://www.getapp.ca/software/104279/chasedata) — 4.8/5 (314 reviews)
3. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews)
4. [Convoso](https://www.getapp.ca/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews)
5. [Nextiva](https://www.getapp.ca/software/91289/nextiva) — 4.6/5 (914 reviews)

## Reviews

### "Review for Exotel" — 5.0/5

> **Ankit** | *March 9, 2023* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: Exotel is a good tool for making inbound and outbound calls. It's very easy to use and user friendly.All the required features are available in the tool.
> 
> **Cons**: Reporting feature can be improved more for end user customer.
> 
> our overall experience is good, Team is very supportive to resolve our all issues on time.

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### "A excellent tool for communication\!" — 5.0/5

> **Anchal** | *October 21, 2019* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: - Exotel has helped us build a reliable connection with our customers over voice \& SMS.
- Exotel allows a personalised experience for the customers over voice calls. Tracking, managing and building call flow is pretty easy.
- It has excellent features like multi-level IVR, call recording, call routing, call analytics, etc
- No hardware required
- Phone number masking is the best feature of this software
- Excellent support from Exotel team
> 
> **Cons**: Nothing I can think of / encountered during the usage in the last 2 years
> 
> It has been great so far. Product is bug free and support is super quick and easy to access.

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### "Everything is ok ok type.Not so wow factor" — 3.0/5

> **Pradyumna** | *October 21, 2019* | Marketing & Advertising | Recommendation rating: 5.0/10
> 
> **Pros**: Call recording and in time update of call recordings to the inbox.
> 
> **Cons**: Call Connectivity and Some times agents can not hear the voice clearly.
> 
> Overall experience is good but need to work on the reporting part and individual sub numbers.

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### "Review for Exotel" — 5.0/5

> **Siddhaarthan** | *October 21, 2019* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10
> 
> **Pros**: A very reliable platform to ensure all your calls are properly tracked and recorded. And really helpful support team who are always quick to respond. As a startup founder I am really thankful for the Exotel team for providing support for startups with free trial and economical charges after the trial.
> 
> **Cons**: The UI and UX is not very approachable. Yes it is simple but certain things you definitely need assistance to get it done.
Integrations like Zoho CRM and the likes are a bit costly, I understand that there should be a monetary element for any company to sustain but it would be great if this issue could be addressed.
> 
> I would really appreciate the experience with Exotel so far. Nothing to complain and u guys do a great job.

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### "Ezetap Oboarding Experience" — 4.0/5

> **Asif** | *October 21, 2019* | Financial Services Software | Recommendation rating: 7.0/10
> 
> **Pros**: UI is most user friendly and the applets just works flawlessly
> 
> **Cons**: Waiting for SMS approval was a pain, had to followup multiple times to get it approved on a last minute request, but yes work used to be done  with your support Ninja's help
> 
> I configured and setup exotel to Ezetap with the help of reps who was very much helpful and the flow that we designed and the applets that was available just worked brilliantly.

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## Links

- [View on GetApp](https://www.getapp.ca/software/2049507/exotel)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-communications-software/a/exotel/> |
| en-AE | <https://www.getapp.ae/software/2049507/exotel> |
| en-AU | <https://www.getapp.com.au/software/2049507/exotel> |
| en-CA | <https://www.getapp.ca/software/2049507/exotel> |
| en-GB | <https://www.getapp.co.uk/software/2049507/exotel> |
| en-IE | <https://www.getapp.ie/software/2049507/exotel> |
| en-NZ | <https://www.getapp.co.nz/software/2049507/exotel> |
| en-SG | <https://www.getapp.sg/software/2049507/exotel> |
| en-ZA | <https://www.getapp.za.com/software/2049507/exotel> |
| es | <https://www.getapp.es/software/2049507/exotel> |
| es-CL | <https://www.getapp.cl/software/2049507/exotel> |
| es-CO | <https://www.getapp.com.co/software/2049507/exotel> |
| es-MX | <https://www.getapp.com.mx/software/2049507/exotel> |

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