--- description: Detailed reviews on Nextiva Contact Center based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Nextiva Contact Center with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Nextiva Contact Center Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Business Phone Systems Software](/directory/1099/business-phone-systems/software) > [Nextiva Contact Center](/software/2049433/nextiva-call-center) # Nextiva Contact Center Canonical: https://www.getapp.ca/software/2049433/nextiva-call-center Page: 1 / 6\ Next: [Next page](https://www.getapp.ca/software/2049433/nextiva-call-center?page=2) > Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers ease of use, manageability, scalability, reliability, and enterprise-class functionality. > > Verdict: Rated **4.5/5** by 112 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 112 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Nextiva - **Location**: Scottsdale, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$30.00 - **Pricing model**: Per User - **Pricing Details**: The pricing starts at $20 per user per month for Digital plan billed annually and $26 per user per month billed monthly. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Blended Call Center - CRM Software - Call Center Management - Call Logging - Call Monitoring - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Call Tracking Software - Call Transcription - Call Transfer ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Phone Systems Software](https://www.getapp.ca/directory/1099/business-phone-systems/software) ## Related Categories - [Business Phone Systems Software](https://www.getapp.ca/directory/1099/business-phone-systems/software) - [Telephony Software](https://www.getapp.ca/directory/294/telephony/software) - [Customer Engagement Software](https://www.getapp.ca/directory/650/customer-engagement/software) - [Customer Communications Management Software](https://www.getapp.ca/directory/1139/customer-communications-management/software) - [Customer Support Software](https://www.getapp.ca/directory/562/customer-support/software) ## Alternatives 1. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (858 reviews) 2. [3CX](https://www.getapp.ca/software/103409/3cx) — 4.4/5 (465 reviews) 3. [Nextiva](https://www.getapp.ca/software/91289/nextiva) — 4.6/5 (914 reviews) 4. [RingEX](https://www.getapp.ca/software/105173/ringcentral-mvp) — 4.2/5 (1200 reviews) 5. [Bitrix24](https://www.getapp.ca/software/90602/bitrix24) — 4.2/5 (984 reviews) ## Reviews ### "Nextiva Call Center is simple yet effective." — 4.0/5 > **Justin** | *January 12, 2018* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: I like the visibility that the call center software and phone system set up provides; it makes it a lot easier to measure success/failure rates for individual departments across the board. > > **Cons**: Definitely the lack of an SMS feature which is something our old call center system had; it was a lot more efficient to be able to text message clients direct instead of continuously leaving voice messages and playing phone tag. > > Helps measure success rates a lot more efficiently. ----- ### "Nextiva as a Good Helper" — 4.0/5 > **Verified Reviewer** | *January 26, 2024* | Law Practice | Recommendation rating: 9.0/10 > > **Pros**: Customer support and prompt response to customers > > **Cons**: The time it takes to perform maintenance > > It is a tool that makes it easier for us to communicate with our customers, even the recording of calls is not useful enough because as a legal company we need to have backed up information. ----- ### "Nextiva Review" — 2.0/5 > **Addison** | *January 26, 2024* | Hospital & Health Care | Recommendation rating: 1.0/10 > > **Pros**: I like its ease of accessibility, the interface on the computer is quite nice as well. Very user friendly > > **Cons**: I wish my calls did not drop so often. I also often lose audio when dialing out. ----- ### "Happy team\!" — 5.0/5 > **Verified Reviewer** | *December 19, 2018* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Our team has really taken to NextOS, they have a lot more capabilities than compared to our old system and they’ve dived right in\! It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months. > > **Cons**: This is not a cheap tool. It’s probably a good idea to understand what your goals are first so that you’re not investing too much. I can imagine you need to have a certain scale of business first before this system really becomes useful. > > The set up time is pretty intensive. You do need to think through how best to implement and make sure it’s going to achieve your goals and be right for your organization. It’s well worth the effort but it’s not a plug and play system it needs to be configured right. If you do take this time, which we did, then it’s immediately impactful. I believe the improved communication, clear goals and metrics are going to help us a lot. ----- ### "Communication is Key" — 5.0/5 > **Verified Reviewer** | *August 14, 2018* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Our team had been struggling with the old system for a while and now we’re with Nextiva we’re really well set up for the coming years. Not only that, we are also saving money\! > > **Cons**: Our set up was quite a complicated ordeal and it took a while for us to understand and then plan out what we needed. However, the Nextiva team were very helpful and worked through requirements with us so that was amazing. > > The Nextiva team were amazing to work with, they made sure we had just the system we needed, they took us through requirements, implementation and training to ensure we had what we needed. The team has been able to hit the ground running and we’re already seeing loads of positive outcomes. It’s a big turnaround from our old system. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.ca/software/2049433/nextiva-call-center?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2049433/nextiva-call-center) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data