About Rocketlane

Rocketlane is a collaborative customer onboarding platform.

Rocketlane helps you shorten time-to-value, streamline implementation projects, and elevate your onboarding CX. Rocketlane uniquely combines project management, live document collaboration, and communication capabilities into one tightly-knit experience.

Rocketlane helps you impress your customers, hold them accountable in the journey, create comprehensive and repeatable playbooks, get on-demand visibility into onboarding projects and customer sentiments, and increase the productivity of your implementation teams.

Start your free trial today!

Pricing starting from:

US$19.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Rocketlane

Rocketlane brings project management, document collaboration, and communication under one roof, making customer onboarding seamless.

Rocketlane gives teams and stakeholders:

A] 360-Degree Visibility:

- Dashboard: View all projects in your organization—slice and dice data to uncover trends and benchmarks to make intelligent decisions.

- Projects: Know where it all stands with a view into project phases, tasks, and statuses.

- Status Updates: Build transparency with customers using automated reminders and updates.

B] Elevated Customer Experience:

- Customer Portal: Give your customers access to project details with a branded portal.

- Presentation Mode: Put a great first impression with our interactive walkthrough of your methodology.

- Built-in CSAT: Stay on top of customer sentiments with the ability to capture CSAT at every milestone.

C] Consistency:

- Templates: Enforce your playbooks with templates. Create them once, reuse them forever.

- Unified Workspace: Collaborate and have live conversations with customers on docs, spreadsheets, and presentations inside Rocketlane.

- Spaces: No more maintaining multiple versions of documents. With our internal and shared spaces, you get to control who sees what.

Devices

Business size

S M L

Markets

United Arab Emirates, Australia, Canada, United Kingdom, India and 3 others, British Indian Ocean Territory, Singapore, United States

Supported Languages

English

Pricing starting from:

US$19.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Rocketlane Software - List of customer onboarding or other client projects along with status, deep previews into progress, customer sentiment, and more.
Rocketlane Software - Create detailed project delivery tasks and milestones, help content, responsibilities, timelines, visibility, and more as part of project templates.
Rocketlane Software - Showcases the blueprint for execution - phases, tasks, milestones, responsibilities, visibility, due dates, and timeline view options, and a "Presentation Mode" to interactively present all these to clients with ease.
Rocketlane Software - All-in-one white-labeled client portal that combines project management, personal tasks, document collaboration, and messaging communication into a single modern experience that is easily accessible through magic links.
Rocketlane Software - Add templated Rocketlane documents, or embed documents from Gsuite, Figma, calendly, and many other sources, to live collaborate and track work emerging from documents.
Rocketlane Software - Compose status updates in a semi-automated, drag-and-drop manner, and collaborate with peers and customer side POCs to finalise and publish updates to all project stakeholders.
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Rocketlane video
Rocketlane video
Rocketlane Software - List of customer onboarding or other client projects along with status, deep previews into progress, customer sentiment, and more. Rocketlane Software - Create detailed project delivery tasks and milestones, help content, responsibilities, timelines, visibility, and more as part of project templates. Rocketlane Software - Showcases the blueprint for execution - phases, tasks, milestones, responsibilities, visibility, due dates, and timeline view options, and a "Presentation Mode" to interactively present all these to clients with ease. Rocketlane Software - All-in-one white-labeled client portal that combines project management, personal tasks, document collaboration, and messaging communication into a single modern experience that is easily accessible through magic links. Rocketlane Software - Add templated Rocketlane documents, or embed documents from Gsuite, Figma, calendly, and many other sources, to live collaborate and track work emerging from documents. Rocketlane Software - Compose status updates in a semi-automated, drag-and-drop manner, and collaborate with peers and customer side POCs to finalise and publish updates to all project stakeholders.

Features

Total features of Rocketlane: 77

  • API
  • Access Controls/Permissions
  • Account Management Software
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Attendance Tracking Software
  • Business Process Automation
  • Calendar Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Contact Management Software
  • Content Management System (CMS) Software
  • Customer Experience Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management Software
  • Document Storage
  • Feedback Management
  • File Management
  • File Sharing Software
  • Gantt/Timeline View
  • Idea Management Software
  • Issue Management
  • Kanban Board
  • Live Chat Software
  • Milestone Tracking
  • Monitoring
  • Multiple Projects
  • Onboarding Software
  • Percent-Complete Tracking
  • Performance Metrics
  • Portfolio Management
  • Prioritization
  • Progress Tracking
  • Project Planning Software
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking Software
  • Project Workflow
  • Projections
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Role-Based Permissions
  • Search/Filter
  • Self Service Portal
  • Status Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management Software
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Traditional Methodologies
  • User Onboarding
  • Visual Analytics
  • Workflow Configuration
  • Workflow Management Software

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Reviews

Overall rating

4.7 /5
(3)
Value for Money
5/5
Features
4.7/5
Ease of Use
5/5
Customer Support Software
5/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 3
Deepesh L.
Overall rating
  • Industry: Computer Software
  • Company size: 501-1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best Platfrom for Customer onboarding tracking and project tracking

Reviewed on 2021-07-31

Had made make life easy for me as a project manager, the repeated task can be automated with...

Had made make life easy for me as a project manager, the repeated task can be automated with guidance and tracking. Also saves huge amount of time.

Pros

Ease of use, ready-made templates and documents make life easy of project manager, the repeated task can be automated with guidance and tracking.

Cons

None as such, roacketlane team is helping us with each step in case we get stuck somewhere either with a query, issue, or requirement enhancement.

Saibharath J.
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

An awesome product, amazing UI/UX

Reviewed on 2021-08-11

Pros

The product is very easy to use and it helps in making the Onboarding experience awesome for all the stakeholders (Implementation team, CSM and Clients). There is an in-depth documentation of all the events and thus gives huge amount of clarity to all the parties involved.

Cons

None that I can think of at the moment.

Mithun S.
Overall rating
  • Industry: Computer Software
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Standard & Useful Product

Reviewed on 2021-07-30

I had a very good experience so far by using Rocketlane. We use this product for Work Flow...

I had a very good experience so far by using Rocketlane. We use this product for Work Flow management in our organization and I'm very satisfied with the features available in Rocketlane which is very user friendly. I would like to call it - Simple but Powerful!

Pros

Overall, the whole product looks great according to the UI part and also very user friendly. Security-wise also Rockletlane is up to the mark

Cons

The part where we can attach documents can be improved.

Rocketlane FAQs

Below are some frequently asked questions for Rocketlane.

Rocketlane offers the following pricing plans:

Rocketlane pricing starts at $19 per team member, per month when billed annually. Choose between Professional, Premium, and Enterprise plans to best suit your customer onboarding needs. Comes with a free 21-day trial. For more information on pricing, visit: https://www.rocketlane.com/pricing

Rocketlane has the following typical customers:

11-50, 51-200, 201-500, 501-1,000, 1,001+

Rocketlane supports the following languages:

English

Rocketlane supports the following devices:

Rocketlane integrates with the following applications:

Jira, Salesforce Platform, Zapier

Rocketlane offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Rocketlane.