---
description: Detailed reviews on CommunityWFM based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare CommunityWFM with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: CommunityWFM Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Workforce Management Software](/directory/267/workforce-management/software) > [CommunityWFM](/software/2049199/communitywfm)

# CommunityWFM

Canonical: https://www.getapp.ca/software/2049199/communitywfm

> The CommunityWFM solution was created by industry experts with a core focus to help boost productivity and control costs. Founded in 2005 with a specific vision to make the day-to-day job of a WFM professional easier, the software has over a decade of carefully crafted and refined features.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of CommunityWFM

\-- Forecasting and Scheduling --

-- Skill-based omni-channel forecasting with media-type service metrics
-- User definable data selection for forecasting
-- Seamlessly combine spreadsheet data into forecasts
-- Supports time of day, and day of week shrinkage and service objectives
-- Unlimited forecasts for the same date range and creation of future forecasts
-- Fast and accurate schedule optimization - fixed, floating, and rotating schedules
-- Intraday schedule re-optimization of selected events
-- Fully automated end-to-end scheduling bidding
-- Schedule efficiency measurement and user-adjustable cost vs. coverage analysis

-- Automated Schedule Attendance Monitor (ASAM) --

ASAM, integrated with the phone system and the agent mobile app, provides an automated and streamlined approach to track agent arrival and attendance. The Attendance Monitor in ASAM allows supervisors to view agents as they arrive by specific time intervals, and the Arrival Detail Console provides a dashboard of an agent’s status while streamlining the process of managing exceptions. 

-- Automated Schedule Adjustment Plans (ASAP) --

CommunityWFM provides a one-of-a-kind toolkit that enables analysts to create, save and re-use an unlimited number of customizable strategies. This on-demand feature allows analysts to increase, decrease or refine staffing levels, virtually eliminating time-consuming schedule modification processes.

-- Community  --
Our innovative mobile app connects and empowers  agents on-the-go by providing visibility to schedules, schedule change notifications, opt-in offers, reminders, adherence KPI’s and much more. 

Any agent who is away from their desktop may: 

-- View their schedules and schedule attendance
-- Receive notifications and accept or decline offers for over and under-time
-- Notify the center of tardy events
-- Take unplanned paid time off

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Workforce Management Software Group

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Pricing information is provided by Workforce Management Software Group.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Activity Dashboard
- Activity Tracking
- Approval Process Control
- Attendance Management
- Attendance Tracking Software
- Automated Scheduling
- Budgeting/Forecasting
- Calendar Management
- Clock In/Out
- Compliance Management
- Compliance Tracking
- Customizable Reports
- Data Import/Export
- Document Storage
- Drag & Drop
- Employee Database
- Employee Management
- Employee Onboarding
- Employee Scheduling Software

## Integrations (10 total)

- 8x8 Contact Center
- Asterisk
- Avaya UCaaS
- Enghouse SmartDial
- Five9
- LiveVox
- NX
- Sharpen
- Sinch MessageMedia
- Twilio

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support

## Category

- [Workforce Management Software](https://www.getapp.ca/directory/267/workforce-management/software)

## Alternatives

1. [Connecteam](https://www.getapp.ca/software/105401/connecteam) — 4.6/5 (5069 reviews)
2. [Clockify](https://www.getapp.ca/software/111353/clockify) — 4.8/5 (9236 reviews)
3. [Flex Plus](https://www.getapp.ca/software/2078719/flex-plus) — 4.8/5 (45 reviews)
4. [Paylocity](https://www.getapp.ca/software/102695/webpay) — 4.3/5 (1825 reviews)
5. [Jibble](https://www.getapp.ca/software/107609/jibble) — 4.8/5 (1648 reviews)

## Reviews

### "Great interactive tool that provides value for administration and front line agents" — 5.0/5

> **Carla** | *August 12, 2021* | Financial Services Software | Recommendation rating: 10.0/10
> 
> **Pros**: The ease of which it all works.  I am continuing to utilize more and more features.   As an administrator I love the Automated Schedule Attendance Monitor that I use daily - let alone all the other easy to use features.  My agents LOVE the mobile app\!  They can check schedules, put PTO requests in or pick up overtime from anywhere\!
> 
> **Cons**: The challenge my agents have had is in cancelling approved time off - they have to contact my team directly to have it removed.  I believe Community has heard our suggestion and has that in an upcoming upgrade.
> 
> CommunityWFM has become a very important part of our Contact Center.  It has helped us improve our service metrics, reduce salaries paid with better schedule placement.  As an organization we are looking at ways we can continue to grow with the product and use in other areas of the business.

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### "Awesome product" — 5.0/5

> **James** | *August 10, 2021* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use and great technical group to work with
> 
> **Cons**: Was some items missing but we ask for additions and they seem to get installed in newer releases
> 
> An amazing product that is easy to use and much cheaper that the competitors with quality support staff.

## Links

- [View on GetApp](https://www.getapp.ca/software/2049199/communitywfm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/hr-employee-management-software/a/communitywfm/> |
| en-AE | <https://www.getapp.ae/software/2049199/communitywfm> |
| en-AU | <https://www.getapp.com.au/software/2049199/communitywfm> |
| en-CA | <https://www.getapp.ca/software/2049199/communitywfm> |
| en-GB | <https://www.getapp.co.uk/software/2049199/communitywfm> |
| en-IE | <https://www.getapp.ie/software/2049199/communitywfm> |
| en-NZ | <https://www.getapp.co.nz/software/2049199/communitywfm> |
| en-SG | <https://www.getapp.sg/software/2049199/communitywfm> |
| en-ZA | <https://www.getapp.za.com/software/2049199/communitywfm> |

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