--- description: Detailed reviews on HelpSpace based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare HelpSpace with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpSpace Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [HelpSpace](/software/2049069/helpspace) # HelpSpace Canonical: https://www.getapp.ca/software/2049069/helpspace Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/2049069/helpspace?page=2) > HelpSpace is a cloud-based customer support solution specifically built to provide support to teams and companies. To get a competitive edge in the market, the software provides users with features such as an intuitive interface, team inboxes, self-service sites, and multiple inbound channels. > > Verdict: Rated **4.8/5** by 30 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 30 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: HelpSpace - **Founded**: 2018 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Free 15-day trial for all subscription. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Polish, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - @mentions - API - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Analytics - Assignment Management - Automated Routing - Autoresponders - Backlog Management - Bug Tracking Software - Bug/Issue Capture - Catalog Management - Change Management Software - Change Tracking - Checklists - Collaboration Tools - Commenting/Notes - Content Creation - Content Management System (CMS) Software ## Integrations (4 total) - Shopify - Slack - Webhook Relay - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Chat ## Category - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) - [Customer Support Software](https://www.getapp.ca/directory/562/customer-support/software) - [Agile Project Management Software](https://www.getapp.ca/directory/596/agile-project-management/software) - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) - [Bug Tracking Software](https://www.getapp.ca/directory/1003/bug-tracking/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.ca/software/90378/salesforce) — 4.4/5 (18768 reviews) 2. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://www.getapp.ca/software/8385/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "A beautiful Customer Support solution for dummies." — 5.0/5 > **Vivek** | *January 8, 2021* | Graphic Design Software | Recommendation rating: 9.0/10 > > **Pros**: Customer care and Help desk solutions should be simple to use. Servicing client is a tough task and a software should make you life easier and this is exactly what HelpSpace does. This too with a beautiful and well thought out UI. Everything is self explanatory and exactly where it should be. Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand. If UI and UX means anything to you just get this. > > **Cons**: There are small bugs and issues here and there but this is understandable as this is still a growing product. One time I faced a 503 error on my help page while setting it up. I emailed support regarding this and my issue was resolved within 20 minutes. > > Exceptional Customer Care and a team who is open to feedback is a key factor for me to recommend HelpSpace. A good start, beautiful UI/UX, easy to navigate front and back end and a easy to reach and responsive support team, if you are looking for this you can't go wrong with Helpspace. This has potential to be among big player in next few years. ----- ### "Just what we needed, great results\!" — 5.0/5 > **Slava** | *January 11, 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Customer support is great. Software is very simple to use, you can connect with emails in a minute. It's very intuitive and simple. > > **Cons**: There might be very minor cons that most of startup has in the beginning, but it should be sorted soon with good support. > > This is what we were looking for with our small team of multi task users. Task assignment is working great. Teams, folders - it's awesome\! ----- ### "Hooray for Helpspace\!" — 4.0/5 > **Sarah** | *May 19, 2020* | Staffing & Recruiting | Recommendation rating: 9.0/10 > > **Pros**: HelpSpace really has simplified our inbox clutter and streamlined our communication with our clients. It's easy to use interface makes it simple for our team to collaborate and assign tickets so we don't double up on any responses. Their new Docs feature is really great as well. Now we can keep all our support in one place with a thorough knowledge base for our clients to access; although as a design freak, I'd love to have a few more options to make it look prettier, such as the ability to add icons to my categories. But the functionality works well. Helpspace's support is very responsive - if you have questions, you are always covered with their amazing support team and they happily include valid suggestions into their roadmap. Overall, we are very, very happy with helpspace\! > > **Cons**: I struggle to use the search function to locate old tickets or previous communications that I've had with clients - which is something we have to do often. Some room for improvement here, but their support team have been transparent about this already being on their radar and more advanced features are coming soon, which I look forward to seeing. ----- ### "Nice customer support" — 5.0/5 > **Cyril** | *May 20, 2020* | Internet | Recommendation rating: 10.0/10 > > **Pros**: Helpspace is very nice and agreeable to use, with a great user interface. The team is really great, responds very quickly, and is open to suggestions, which is nice. Helpspace works great for my use case\! > > **Cons**: Nothing much. The view between "Assigned" and "Mine" could be merged into one, but that's just more an opinion than a con :) ----- ### "So far I'm so impressed\!" — 5.0/5 > **Clayton** | *January 22, 2021* | Internet | Recommendation rating: 10.0/10 > > **Pros**: HelpSpace has been amazing to use so far. It is really easy to set up and navigate. It has a very user friendly user interface and so far I've found zero bugs. I really like the ticketing system and in particular that when you respond to a ticket HelpSpace automatically marks the ticket as "waiting". I'm really happy with the design options that let you match your brand on your hosted help site. The doc editor is great and bug free as well. The ticket rules are really powerful as well. > > **Cons**: The doc editor is simple and could use a few more widgets but they are already working on improving that. > > Amazing interface and bug free solution for email support and help docs. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/2049069/helpspace?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2049069/helpspace) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data