--- description: Detailed reviews on Sumsub based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Sumsub with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Sumsub Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Identity Verification Software](/directory/3854/identity-verification/software) > [Sumsub](/software/2049035/sumsub-kyc-aml-platform) # Sumsub Canonical: https://www.getapp.ca/software/2049035/sumsub-kyc-aml-platform Page: 1 / 4\ Next: [Next page](https://www.getapp.ca/software/2049035/sumsub-kyc-aml-platform?page=2) > Sumsub is an identity verification platform designed for KYC/AML needs. > > Verdict: Rated **4.7/5** by 70 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 70 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Sumsub - **Founded**: 2015 ## Commercial Context - **Pricing model**: Flat Rate - **Pricing Details**: Pricing information is provided on request by Sumsub. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: South Africa, United Kingdom, United States ## Features - AML Compliance - API - Access Management - Age Verification - Alerts/Notifications - Audit Management - Authentication Software - Background Screening - Behavioral Analytics - Biometrics - Case Management Software - Check Fraud Detection - Compliance Management - Compliance Tracking - Configurable Workflow - Customer Database - Customizable Branding - Dashboard Software - Data Capture and Transfer - Data Verification ## Integrations (1 total) - Okta ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [Identity Verification Software](https://www.getapp.ca/directory/3854/identity-verification/software) ## Related Categories - [Identity Verification Software](https://www.getapp.ca/directory/3854/identity-verification/software) - [Identity Management Software](https://www.getapp.ca/directory/675/identity-access-management/software) - [AML Software](https://www.getapp.ca/directory/621/anti-money-laundering/software) - [Risk Management Software](https://www.getapp.ca/directory/246/risk-management/software) - [Authentication Software](https://www.getapp.ca/directory/1169/authentication/software) ## Alternatives 1. [ManageEngine Network Configuration Manager](https://www.getapp.ca/software/2055590/network-configuration-manager) — 4.5/5 (281 reviews) 2. [Connecteam](https://www.getapp.ca/software/105401/connecteam) — 4.6/5 (5058 reviews) 3. [MasterControl Quality Excellence](https://www.getapp.ca/software/104305/mastercontrol) — 4.5/5 (526 reviews) 4. [UserWay Accessibility Widget](https://www.getapp.ca/software/2049830/userway) — 4.9/5 (328 reviews) 5. [Scrut Automation](https://www.getapp.ca/software/2079223/scrut) — 4.9/5 (138 reviews) ## Reviews ### "Solid product" — 4.0/5 > **Usman** | *September 20, 2024* | Financial Services Software | Recommendation rating: 8.0/10 > > **Pros**: it is really good at validating document and has alot of settings to optimize strictness parameters. > > **Cons**: Some steps/screens can not be redesigned or changed, as a result we have very little control over user experience. I highly suggest that SDK apps should have loading screen (loading circle) while the validation is completed, this will allow users to remain in sumsub journey until all steps are completed. web is like that but apps dont. > > overall experience was position. customer service team handled our requests really well and in timely manner. some things were out of their control which is understandable ----- ### "Sumsub KYC/AML Platform short review by KYC Advisor" — 5.0/5 > **Tatsiana** | *January 14, 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: This software is quite easy to use, all relevant information is structed in appropriate sections and it has, from my point of view, intuitive user interface. As far as it seems to me as a daily user, such a product is flexible to introduction of required changes and amendments in accordance to the existing business processes which is extremely vital for such a tool. > > **Cons**: I would highlight some shortages in identification of submitted KYC documents (acceptance of inappropriate documents or, on the contrary, refusal of suitable KYC documents) which often go to Spam section. This can also refer to client applications which were automatically sent back for Resubmission of documents (KYC documents were reviewed by this robotic software). In my experience, in overall quantity of client applications the number of incorrectly rejected or accepted documents varies on average up to 10%. Nevertheless, before pointing this out as a flaw, the verification criteria for the system are to be double checked and updated on the regular basis. Since, I am not immersed in the details of this process due to the level of my duties, it is difficult for me to judge whether the inaccuracies I have indicated can be attributed to the shortcomings of this software. As I noticed, this product seems to have a good adaptability to the business process changes considering full scope of instruments this software shows. > > As a KYC Advisor I have been using Sumsub KYC/AML Platform during last year and keep doing this under different credentials of a Customer Service Advisor on another product at the same company. Until now, my functional responsibilities within SamSub platform implied, mainly, verification the KYC documents (submitted by the clients) that got into the Spam section, as well as documents that were automatically checked by robotic software (sent for Resubmission). ----- ### "From a PO" — 4.0/5 > **Bruna** | *January 13, 2022* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: The cards validation feature do not give us many issues > > **Cons**: The support team, although responsible, looks very disorganized, they give conflictive information, sometimes they don't even answer the question we asked. > > KYC verification = ok, but UI can be better Cards = Missing the business card verification. We were told this is on the roadmap and we asked about estimation and we were told there is no estimation. I mean, come on. ----- ### "Easy integration with only few steps" — 5.0/5 > **Gergana** | *January 18, 2022* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: From a developer's point of view, it was important for me to be able to configure, integrate and test the overall process in a test environment. Luckily Sumsub supports that and when we were ready with our SaaS deploying and connecting Sumsub to production was really a piece of cake. Identity verification, liveness check and fraud check are the most important features for us as customers. > > **Cons**: The only thing that baffled us was that the translation keys were different on the staging and on the live environments. It was an issue at first but we managed to handle it. My advice would be to regularly check for updates because the platform is evolving and sometimes there're new translations that have to be adapted and added for the custom added languages which are our case. ----- ### "SumSub A breath of Fresh Air" — 5.0/5 > **Nicholas** | *January 15, 2022* | Gambling & Casinos | Recommendation rating: 10.0/10 > > **Pros**: So modern. The api is very easy to use. SDK's are updated, Modern. Very happy that we chose this KYC > > **Cons**: I found that the documentation is not always 100% accurate. So there were cases where I follow the documentation and the samples were wrong. Perfect example is the questionnaire translations. The syntax on the documentation was wrong and this made me spend a lot of time troubleshooting. I later realised when sumsub support helped me out. the syntax they gave me was different than online doc. I also find the chat support not very efficient. (Not because of the support persons but mostly because I think it seems to be for first line support only) > > Super Support\!\! And Really good product. Well done to the developers and the management. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.ca/software/2049035/sumsub-kyc-aml-platform?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2049035/sumsub-kyc-aml-platform) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data