Gomocha
About Gomocha
The Gomocha Field Service Platform & App is intended for companies with 10 or more users. Gomocha's Field Service Platform stands as a beacon of efficiency in field service management, tailored to meet the needs of tech-savvy businesses across diverse industries, including construction, energy, manufacturing, security services, utilities, and more.
At its core, Gomocha is a powerful mobility platform designed to empower your mobile field workforce, enabling them to execute daily tasks seamlessly through workflow-driven processes. With full configurability, Gomocha adapts effortlessly to your organization's unique requirements, ensuring a perfect fit for companies of all sizes and complexities.
One of Gomocha's standout features lies in its ability to uncover hidden efficiencies within your operations, seamlessly matching skill with demand to ensure that your field technicians consistently deliver exceptional customer service experiences. Imagine a scenario where dispatch directs the right technician to the job site with pinpoint accuracy while real-time tracking informs you of their precise whereabouts. Gomocha ensures that customers are always in the loop, providing timely updates on estimated arrival times—a game-changer for enhancing satisfaction and loyalty.
Flexibility is another hallmark of Gomocha's platform. Users have the power to customize forms, workflows, and processes on the fly, effortlessly adapting to evolving business needs. Whether you need to add fields, tweak terminology, or grant specific access levels to users, Gomocha makes it a breeze, putting you in complete control of your operations.
What sets Gomocha apart is its support for multiple workflows within a single app—an innovation that streamlines processes and boosts efficiency like never before. Our intuitive Workflow Designer empowers users to easily create, deploy, and modify workflows, ensuring that your operations remain agile and responsive to change. With seamless integration with all leading ERP systems, Gomocha seamlessly integrates into your existing tech stack, minimizing disruption and maximizing ROI.
With Gomocha by your side, you'll unlock myriad benefits, including the revelation of inefficiencies, streamlined processes, error elimination, the delivery of exceptional service, and, ultimately, increased revenue.
It's important to note that the Gomocha App functions exclusively in conjunction with the Gomocha Field Service Platform, ensuring a seamless and unified experience for your field service operations.
Embrace the future of field service management with Gomocha—where efficiency meets innovation, and productivity knows no bounds.
Pricing starting from:
US$39.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Gomocha
Built-in dashboards and reports to view data, spot trends, and key metrics
Automated scheduling
Automatic app updates
Database Manager for back-office
Flow Transition Manager for automatic workflows
Language engine for preferred language and terminology
Customizable call-intake and planning dashboards
Customer alerts
Order intake dashboard
Service performance indicators
Planboard to view work by location, travel times, GPS, and more.
Questionnaire designer for digital forms and signatures in the field
Quote management tool to automatically generate error-free direct quotes
Provide SLAs in the field
Subcontractor functionality
Workflow designer to digitize workflows with no coding
Service report
Guaranteed ERP integration
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
Pricing starting from:
US$39.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Gomocha: 76
Alternatives
FieldBuddy
Wello Solutions
BigChange
Synchroteam
Reviews
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- Industry: Building Materials
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Best value for money
Reviewed on 2020-06-04
FMP360 has helped us to fully digitize our field service process. It has reduced the administration...
FMP360 has helped us to fully digitize our field service process. It has reduced the administration for technicians and helped us to improve our planning and increasing the number of visits per day. The company is listening to their customers and is very service minded, quickly solving the critical issues when they are reported.
Pros
The product is highly configurable, configurations are quick and easy to deploy. The company is very open to input for product development and even promote co-development to further extend the capabilities of the solution.
Cons
It is strong in Planning and Field mobility, that's where they have started their journey. The road map is to further grow into a full comprehensive Field Service Management platform, right now there are still area's where they should grow their functionality (e.g. contract management, item management, logistics).
Response from Gomocha
Dear Valued Customer,
Thank you for your review and for taking the time to share your feedback with Gomocha.
One of our main priorities is customer support and service and we are ecstatic that we met that mark! Your opinion is very important to us and we have shared your feedback with appropriate team members and we look forward to continuing to grow our partnership together.
- Industry: Business Supplies & Equipment
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Tool ,supports our service needs perfectly!
Reviewed on 2023-09-05
We use it on daily base and the service team is happy of features that makes their field life...
We use it on daily base and the service team is happy of features that makes their field life easier.
Pros
We can adapt the tool to our processes. This is a huge advantage. since there is a basic process given from begin on the implementation time is nicely short in comparison with other approaches.
Cons
Some basic functions I see as state of the art are not available yet. Like ticketing system, multi-device support for the app, colors in the calendar are missing.
Response from Gomocha
Hi Boris, Thank you for taking the time to write a glowing review! Your feedback and comments are greatly appreciated. Thanks for all your continued support of Gomocha!
- Industry: Food & Beverages
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Unstable
Reviewed on 2023-09-05
Have the feeling that we are perceived as difficult. Takes a long time to resolve incidents. Time...
Have the feeling that we are perceived as difficult. Takes a long time to resolve incidents. Time paths are rarely issued.
Pros
Flexible system with many possibilities and easy to change by a user/administrator.
Cons
It's very unstable. A lot of malfunctions and we never know when it will be solved.
Response from Gomocha
Hi Peter, We're sorry to hear you aren't having a good experience with Gomocha. I've relayed the issue to the appropriate department, and our team is working on a solution. We work hard to make sure our customers love our product, so thank you for bringing this situation to light.
- Industry: Civil Engineering
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
It works great but sometimes contains bugs
Reviewed on 2023-09-19
I am overall content with Gomocha
I am overall content with Gomocha
Pros
The easy to use interface and the convinient planning options.
Cons
It can have a lot of issues. Especially when you have last minute changes or bad internet connection.
Response from Gomocha
Hi Mahesh, We appreciate your time in posting your experience with Gomocha. We welcome all feedback and are committed to earning your compliments and hearing your suggestions. Thank you!
- Industry: Industrial Automation
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
A good alternative to the big ones
Reviewed on 2023-09-13
Pros
FMP360 and FSP are both easy to use. Planning in FMP portal is easy as drag and drop, while completing an order in FSP is as easy as following the steps on your phone or tablet.
Cons
The time it takes for new innovations to be pushed through.
Response from Gomocha
Hi Allan, Thank you for your review! We're glad you like using FMP360 and FSP. We encourage you to reach out to your Customer Success Specialist with any new innovations, in order to get the most out of your Gomocha experience!
Gomocha FAQs
Below are some frequently asked questions for Gomocha.Q. What type of pricing plans does Gomocha offer?
Gomocha offers the following pricing plans:
- Starting from: US$39.00/month
- Pricing model: Subscription
- Free Trial: Available
A subscription model per month/year is available.
Q. Who are the typical users of Gomocha?
Gomocha has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Gomocha support?
We do not have any information about what languages Gomocha supports
Q. Does Gomocha support mobile devices?
Gomocha supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Gomocha integrate with?
Gomocha integrates with the following applications:
AFAS Software, Exact Synergy, Isah ERP, Microsoft 365, Salesforce Platform
Q. What level of support does Gomocha offer?
Gomocha offers the following support options:
Email/Help Desk, 24/7 (Live rep), Chat
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