About Gomocha
The Gomocha Field Service Platform is a best-in-class mobility platform that empowers mobile field workers to perform their daily tasks via workflow-driven processes. Gomocha is fully configurable and designed for companies with construction, energy, manufacturing, security services, utilities, and more field service teams.
Gomocha uncovers hidden efficiencies, matching skill with demand, so your field technicians deliver an exceptional customer service experience that helps you increase revenue and remain compliant. For example, dispatch can direct the right technician to the job site, track precisely where all technicians are, and communicate real-time information to customers—so customers always know estimated arrival times. This level of efficiency translates to increased productivity and greater customer satisfaction.
Gomocha allows users to customize forms, workflows, and processes to adapt to changing business processes. Need to add fields, specify terminology or languages, or grant different access to specific users? It’s all simple with Gomocha.
Gomocha is unique because it supports multiple workflows in one app. The Workflow Designer allows users to rapidly create, deploy, and change the app. In addition, the app ensures seamless integration with all ERP systems.
With Gomocha, you will:
Reveal inefficiencies
Streamline processes
Eliminate errors
Deliver exceptional service
Increase revenue
The Gomocha App can be used only with the Gomocha Field Service Platform.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Key benefits of Gomocha
Built-in dashboards and reports to view data, spot trends, and key metrics
Automated scheduling
Automatic app updates
Database Manager for back-office
Flow Transition Manager for automatic workflows
Language engine for preferred language and terminology
Customizable call-intake and planning dashboards
Customer alerts
Order intake dashboard
Service performance indicators
Planboard to view work by location, travel times, GPS, and more.
Questionnaire designer for digital forms and signatures in the field
Quote management tool to automatically generate error-free direct quotes
Provide SLAs in the field
Subcontractor functionality
Workflow designer to digitize workflows with no coding
Service report
Guaranteed ERP integration
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Gomocha: 79
Alternatives
FieldBuddy
Synchroteam
FIELDMOTION
BigChange
Reviews
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- Industry: Animation
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Easy to use filed service application
Reviewed on 2021-06-18
A lot of knowledge on the system and friendly support.
A lot of knowledge on the system and friendly support.
Pros
Standard a lot of functions and field service supported with several apps, easy adjusting the questionnaire and planning views.
Cons
Registering the used measuring equipment.
Response from Gomocha
Martin,
Thank you for your review, we appreciate your feedback. We hope to continue improving our platform in order to be able to provide your team with the best service and functionality.
- Industry: Building Materials
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Best value for money
Reviewed on 2020-06-04
FMP360 has helped us to fully digitize our field service process. It has reduced the administration...
FMP360 has helped us to fully digitize our field service process. It has reduced the administration for technicians and helped us to improve our planning and increasing the number of visits per day. The company is listening to their customers and is very service minded, quickly solving the critical issues when they are reported.
Pros
The product is highly configurable, configurations are quick and easy to deploy. The company is very open to input for product development and even promote co-development to further extend the capabilities of the solution.
Cons
It is strong in Planning and Field mobility, that's where they have started their journey. The road map is to further grow into a full comprehensive Field Service Management platform, right now there are still area's where they should grow their functionality (e.g. contract management, item management, logistics).
Response from Gomocha
Dear Valued Customer,
Thank you for your review and for taking the time to share your feedback with Gomocha.
One of our main priorities is customer support and service and we are ecstatic that we met that mark! Your opinion is very important to us and we have shared your feedback with appropriate team members and we look forward to continuing to grow our partnership together.
- Industry: Food Production
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 1.0 /10
Gomocha still needs a lot of work
Reviewed on 2023-09-11
Pros
I like the fact that the software package has a lot of potential. The combination of portal and app is also a nice plus.
Cons
the amount and severity of issues is beyond belief. We encounter critical issues that harm our operation on a daily basis. This has been going on for several years now and I am afraid to say that I see no real progress yet in this aspect.
Response from Gomocha
Hi Henk, We are sorry to hear that you were not satisfied with Gomocha. We strive to provide the best quality FSM solution to our customers, and we apologize for any inconvenience that you may have experienced. Thank you for your time, and we hope that your experience turns around.
- Industry: Business Supplies & Equipment
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Tool ,supports our service needs perfectly!
Reviewed on 2023-09-05
We use it on daily base and the service team is happy of features that makes their field life...
We use it on daily base and the service team is happy of features that makes their field life easier.
Pros
We can adapt the tool to our processes. This is a huge advantage. since there is a basic process given from begin on the implementation time is nicely short in comparison with other approaches.
Cons
Some basic functions I see as state of the art are not available yet. Like ticketing system, multi-device support for the app, colors in the calendar are missing.
Response from Gomocha
Hi Boris, Thank you for taking the time to write a glowing review! Your feedback and comments are greatly appreciated. Thanks for all your continued support of Gomocha!
- Industry: Industrial Automation
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
A good alternative to the big ones
Reviewed on 2023-09-13
Pros
FMP360 and FSP are both easy to use. Planning in FMP portal is easy as drag and drop, while completing an order in FSP is as easy as following the steps on your phone or tablet.
Cons
The time it takes for new innovations to be pushed through.
Response from Gomocha
Hi Allan, Thank you for your review! We're glad you like using FMP360 and FSP. We encourage you to reach out to your Customer Success Specialist with any new innovations, in order to get the most out of your Gomocha experience!
Gomocha FAQs
Below are some frequently asked questions for Gomocha.Q. What type of pricing plans does Gomocha offer?
Gomocha offers the following pricing plans:
- Starting from:
- Free Trial: Available
A subscription model per month/year is available.
Q. Who are the typical users of Gomocha?
Gomocha has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Gomocha support?
We do not have any information about what languages Gomocha supports
Q. Does Gomocha support mobile devices?
Gomocha supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Gomocha integrate with?
Gomocha integrates with the following applications:
AFAS Software, Exact Online, Exact Synergy, ISAC, Isah ERP, Microsoft 365, Salesforce Platform
Q. What level of support does Gomocha offer?
Gomocha offers the following support options:
24/7 (Live rep), Chat
Related categories
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