---
description: Detailed reviews on Enreach Omnichannel based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Enreach Omnichannel with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Enreach Omnichannel Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Enreach Omnichannel](/software/2048527/omnichannel-contact-center)

# Enreach Omnichannel

Canonical: https://www.getapp.ca/software/2048527/omnichannel-contact-center

> Enreach Omnichannel is a cloud-based contact center software that enables agents to manage customer interactions across multiple channels, including phone calls, chat, WhatsApp, email, and SMS from a single platform. The solution features artificial intelligence capabilities for automated query resolution, smart routing to direct conversations to appropriate agents, and integration with major CRM systems.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Enreach Omnichannel

Centralizes customer interactions across phone, chat, WhatsApp, email, Click\&Talk, and SMS in a single platform, streamlining agent workflows and boosting productivity
Automates routine tasks and inquiries with artificial intelligence, enabling faster resolution and allowing agents to focus on complex issues
Integrates seamlessly with leading CRM systems, supporting personalized customer experiences and efficient data management
Provides real-time dashboards and wallboards for monitoring agent activity, queue status, and service levels, facilitating informed decision-making
Offers advanced smart routing to connect each conversation with the most suitable agent, optimizing response times and customer satisfaction

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Enreach

## Commercial Context

- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Please contact masvoz for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Catalan, Danish, Dutch, English, French, German, Latvian, Polish, Spanish, Swedish
- **Available Countries**: Denmark, Finland, France, Germany, Italy, Latvia, Netherlands, Poland, Portugal, Romania, Serbia, Spain, Sweden

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio/Video Conferencing
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording Software

## Integrations (19 total)

- \*\*\*SugarCRM
- ActiveCampaign
- Bitrix24
- CoverManager
- Dialogflow
- Dynamics 365
- Evernote Teams
- Freshdesk
- Google Sheets
- HubSpot CRM
- Insightly
- Kustomer
- Microsoft Teams
- Salesforce.org Nonprofit Cloud
- Vtiger CRM

... and 4 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software)
- [Predictive Dialer Software](https://www.getapp.ca/directory/849/predictive-dialer/software)
- [Auto Dialer Software](https://www.getapp.ca/directory/1067/auto-dialer/software)
- [Call Recording Software](https://www.getapp.ca/directory/935/call-recording/software)
- [Telemarketing Software](https://www.getapp.ca/directory/1069/telemarketing/software)

## Alternatives

1. [Bitrix24](https://www.getapp.ca/software/90602/bitrix24) — 4.2/5 (984 reviews)
2. [JustCall](https://www.getapp.ca/software/2047760/justcall) — 4.1/5 (223 reviews)
3. [Kixie PowerCall](https://www.getapp.ca/software/104961/kixie) — 4.6/5 (293 reviews)
4. [LeadDesk](https://www.getapp.ca/software/129651/leaddesk) — 4.8/5 (13 reviews)
5. [Five9](https://www.getapp.ca/software/91276/five9) — 4.2/5 (481 reviews)

## Reviews

### "Omnichannel eficiencia para tu negocio" — 5.0/5

> **Vicente** | *May 29, 2023* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Integración de diferentes herramientas como:Envío SMS, correos, llamar a teléfonos fijos y móviles, recopilación de información del cliente, BD, informes, seguimiento a clientes, agendamientos, citas, control de calendario.
> 
> **Cons**: Hasta el momento todo ha sido muy intuitivo, y el soporte esta siempre pendiente de los escalamientos que se realizan con tiempos de respuesta cortos, hasta el momento todo nos ha gustado.
> 
> Con Omnichanel integrado al CRM de la compañía hemos logrado reducir tiempos de operatividad y manualidad, se ha logrado ser más eficientes y tener un control integral de todo lo que conlleva realizar una venta. Desde la experiencia del asesor, supervisor, líder de contact y administradores de información todo ha sido más fácil ya que la herramienta es muy visual y te ayuda con la autogestión, su visualización es fácil y hace que todo este al alcance, no tiene sub menús o información que este oculta o se tenga que buscar con muchos clicks, en general la experiencia ha sido satisfactoria.

## Links

- [View on GetApp](https://www.getapp.ca/software/2048527/omnichannel-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/omnichannel-contact-center/> |
| en-AE | <https://www.getapp.ae/software/2048527/omnichannel-contact-center> |
| en-AU | <https://www.getapp.com.au/software/2048527/omnichannel-contact-center> |
| en-CA | <https://www.getapp.ca/software/2048527/omnichannel-contact-center> |
| en-GB | <https://www.getapp.co.uk/software/2048527/omnichannel-contact-center> |
| en-IE | <https://www.getapp.ie/software/2048527/omnichannel-contact-center> |
| en-NZ | <https://www.getapp.co.nz/software/2048527/omnichannel-contact-center> |
| en-SG | <https://www.getapp.sg/software/2048527/omnichannel-contact-center> |
| en-ZA | <https://www.getapp.za.com/software/2048527/omnichannel-contact-center> |
| es | <https://www.getapp.es/software/2048527/omnichannel-contact-center> |
| es-CL | <https://www.getapp.cl/software/2048527/omnichannel-contact-center> |
| es-CO | <https://www.getapp.com.co/software/2048527/omnichannel-contact-center> |
| es-MX | <https://www.getapp.com.mx/software/2048527/omnichannel-contact-center> |

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