About Textline

Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.

Textline allows organizations to assign roles to customer service agents, import contact lists from other platforms, and organize phone numbers based on departments and branch or franchise locations. Team members can schedule texts, set up automated replies for incoming conversations, and include emojis, URLs, images, and other file attachments within messages. Administrators can track agents' availability, access customers' conversation history, and track key performance indicators (KPIs) from within a unified platform. The system helps supervisors provide feedback to agents, monitor conversations, and create message templates for quick responses.

Textline facilitates integration with several third-party systems such as Salesforce, Zendesk, Pipedrive, Talkdesk, Slack, Zapier, and more. Agents can segment audiences, schedule announcements, and send surveys to customers via SMS. Other features include multi-factor authentication, triggers, custom surveys, team collaboration, and analytics.

Pricing starting from:

US$59.97/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Textline

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$59.97/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Textline

Images

Textline Software - Textline communicate with clients
Textline Software - Textline include emojis
Textline Software - Textline track metrics
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Textline video
Textline Software - Textline communicate with clients Textline Software - Textline include emojis Textline Software - Textline track metrics

Features

Total features of Textline: 25

  • 2-Way Messaging
  • Alerts / Escalation
  • Appointment Management
  • Automated Responses
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Customer Engagement Software
  • Customer History
  • Live Chat Software
  • MMS
  • Mass Texting
  • Message Personalization
  • Multi-Channel Communication
  • Performance Metrics
  • Queue Management
  • Real Time Notifications
  • Reporting/Analytics
  • Scheduled Messaging
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integrations
  • Usage Tracking/Analytics
  • Workflow Management Software

Alternatives

Zapier

4.7
#1 Alternative to Textline
Zapier connects the web apps SMBs use every day so you can save time, reduce tedious tasks, and focus on what matters...

EZ Texting

4.3
#2 Alternative to Textline
EZ Texting delivers the smartest, fastest, easiest, and most reliable ways to connect with your mobile audience.

Podium

4.4
#3 Alternative to Textline
Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on...

SurveyMonkey

4.6
#4 Alternative to Textline
Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform...

Reviews

Overall rating

4.9 /5
(133)
Value for Money
4.7/5
Features
4.7/5
Ease of Use
4.8/5
Customer Support Software
5.0/5

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Showing 5 reviews of 133
Addie B. Addie B.
Overall rating
  • Industry: Financial Services Software
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Skyler is a Super Star!!

Reviewed on 2021-04-27

Textline has been a major game changer as we migrate from traditional call and email to sms...

Textline has been a major game changer as we migrate from traditional call and email to sms communications! [SENSITIVE CONTENT HIDDEN] on the support team has been an exceptional help and as a Manager of Customer SUpport Operations I would bring this great CS on the Localcoin Team in a heartbeat!

Kudos to Textline a definite value add, and an even better investment!

Pros

Easy to use
Simple Set up
Great for connecting with customers at ease!

Cons

No complaints - 10 / 10 the software is great the only added benefit would be an internal GIF button !

Alternatives Considered

CloudTalk

Reasons for Choosing Textline

Lack of Internal SMS functionality.

Switched From

Freshdesk

Response from Textline

Hi Addie,

Thank you for taking the time to write this review!

Love to hear that Textline is easy to use and is helping you connect with customers!

We value your support and we're always open to hearing your feedback.

Happy Texting!
Nancy from the Textline Team

Jared M. Jared M.
Overall rating
  • Industry: Sports
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great Customer Service. Awesome Functionality/Workflow

Reviewed on 2021-01-24

Overall experience has been extremely positive thus far. Great customer service and awesome...

Overall experience has been extremely positive thus far. Great customer service and awesome features and integrations. Our tech support is very text heavy so this has been a huge benefit to our team so far.

Pros

The workflow is awesome. It's great to be able to assign/claim text chains to team members, collaborate together, utilize the address book, resolve text chains and move on. Also, there is some great features we will be taking advantage of like scheduling texts and announcements. One of the biggest benefits is the integration with our phone system, Aircall, and with Zendesk. At first we had issues with the Zendesk integration but Textline made some huge improvements and now it all works wonderfully. However, perhaps the biggest pro of all is their customer service. I simply text Textline HQ and I get responses super fast and they always resolve my issues.

Cons

One small gripe is that I would prefer images show up as actual images rather than links if over a certain small data limit. But it does preserve quality that way so a small trade-off. I also wish the quality of videos sent and received were better. My biggest issue right now is it does seem like occasionally images are not coming through, or they're taking a long time to send/receive. Haven't fully confirmed this yet but there have been a couple frustrating occasions.

Alternatives Considered

Dialpad

Reasons for Choosing Textline

Needed a more robust phone and text system for our technical support team

Reasons for Switching to Textline

Textline had more features, and allows for better workflow and integrations with our support systems.

Response from Textline

Hi Jared, Thank you for taking the time to write this review! Great to hear our improvements to our Zendesk integration have helped.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team

Corrie P. Corrie P.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Efficient and effective!

Reviewed on 2021-10-12

Pros

Amazing product! Super easy to use and lots of great features

Cons

I wish I could copy and paste images / screenshots into new messages rather than saving them as attachments but other than that no complaints!

Response from Textline

Hi Corrie,

Thank you for taking the time to write this review!

Love to hear you are benefitting from our ability to integrate with Shopify!

We value your support and we're always open to hearing your feedback.

Happy Texting!
Nancy from the Textline Team

Max F. Max F.
Overall rating
  • Industry: Entertainment
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

The best SMS app for Pipedrive users

Reviewed on 2020-07-06

Great customer service and a useful product.

Great customer service and a useful product.

Pros

Great UI and features for teams needing to SMS their customers.

Cons

The pricing per SMS is higher than many other available products (particularly in Aus).

Response from Textline

Hi Max,
Thank you for taking the time to write this review!
I am glad to hear that you enjoy our UI and Textline works for teams.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team

Jennifer P. Jennifer P.
Overall rating
  • Industry: Insurance Software
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Life Saver

Reviewed on 2021-08-04

Pros

[SENITIVE CONTENT HIDDEN] was very helpful and got me back on line with my company acct. I needed assistance logging in and she was very punctual and polite. She Rocks!!

Cons

That it sometimes freezes up at the most hectic times of the day. However overall I am happy with the service it provides to the company I work for.

Response from Textline

Hi Jennifer,

Thank you for taking the time to write this review!

I love hearing our team was able to support you when you needed them the most!

We value your support and we're always open to hearing your feedback.

Happy Texting!
Nancy from the Textline Team

Showing 5 reviews of 133 Read all reviews

Textline FAQs

Below are some frequently asked questions for Textline.

Textline offers the following pricing plans:

  • Starting from: US$59.97/month
  • Pricing model: Subscription
  • Free Trial: Available

Limited: $59.97/mo Standard: $89.97/mo Pro: $249.95/mo + messaging costs

Textline has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Textline supports the following languages:

English

Textline supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Textline integrates with the following applications:

Aircall, Freshdesk, Gorgias, Help Scout, Nexmo Voice API, Shopify, Slack, Talkdesk, Twilio, Vonage Business Communications, Zapier, Zendesk

Textline offers the following support options:

Email/Help Desk, Knowledge Base Software, Chat

Related categories

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