--- description: Detailed reviews on Botpress based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Botpress with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Botpress Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Artificial Intelligence Software](/directory/1397/artificial-intelligence/software) > [Botpress](/software/2047766/botpress) # Botpress Canonical: https://www.getapp.ca/software/2047766/botpress Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/2047766/botpress?page=2) > Cloud-based AI agent platform for customer support teams, featuring a visual builder, LLM orchestration, and omnichannel deployment. > > Verdict: Rated **4.5/5** by 37 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Botpress \* Eliminates per-seat licensing costs, keeping the software bill flat regardless of team size. \* Conversation-based pricing bundles AI usage with no separate LLM billing, delivering predictable monthly costs. \* Autonomous Engine resolves common ticket types end-to-end, including billing changes, account updates, order corrections, and refunds, without human involvement. \* Each resolved ticket becomes permanent knowledge, automatically handling future similar requests without manual updates. \* Human-in-the-Loop (HITL) escalation transfers full conversation history, account details, and prior troubleshooting steps to agents, eliminating cold transfers. \* Visual drag-and-drop Studio with a built-in conversation emulator allows agents to be built and tested before deployment, reducing production errors. \* Autonomous Nodes accept natural language behavior definitions, removing the need for rigid scripting when configuring agent logic. \* Knowledge Bases built from documents, websites, spreadsheets, and CSVs give agents structured, searchable sources of truth for accurate responses. \* Tables provide persistent, session-spanning data storage updated mid-conversation, supporting complex multi-step workflows. \* Configurable LLM selection per workflow step allows mixing models to balance cost, speed, and capability across different tasks. \* 190+ pre-built integrations with platforms including Salesforce, HubSpot, Zendesk, Shopify, Slack, WhatsApp, and Instagram reduce custom development effort. \* Custom code actions written directly in Studio support bespoke logic and unique API connections not covered by pre-built integrations. \* SOC II certification, GDPR compliance, HIPAA-aligned data handling, and KPMG penetration testing address enterprise security and regulatory requirements. \* PII and sensitive data are stripped before reaching any LLM provider, with no provider-side retention or training on customer data. \* Automatic peak traffic scaling on AWS requires zero maintenance from operators on standard plans. \* Role-based access control (RBAC), team routing, assignment rules, and real-time multi-user collaboration support organized support operations on Team and Enterprise plans. \* Whitelabel webchat widget and public-facing Help Center with custom branding support consistent customer-facing presentation. \* Free tier with no credit card required lowers the barrier to initial evaluation and prototyping. \* Nonprofit organizations, educational institutions, and open-source projects are eligible for discounted access under the Botpress for Good program. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 37 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Botpress - **Location**: Quebec, US - **Founded**: 2018 ## Commercial Context - **Starting Price**: $0.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Pay-as-you-go pricing. Start for free and customize your subscription plan as your usage grows. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) - **Supported Languages**: Albanian, Arabic, Armenian, Bengali, Bulgarian, Catalan, Chinese, Croatian, Czech, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Malay, Norwegian, Polish, Portuguese, Spanish, Swedish, Traditional Chinese, Vietnamese - **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United Kingdom, United States ## Features - AI/Machine Learning - Chatbot Software - Code-free Development - Contextual Guidance - Data Visualization Software - Employee Recognition Software - Intent Recognition - Live Chat Software - Machine Learning Software - Multi-Channel Communication - Multi-Language - Natural Language Processing - Pulse Surveys - Reporting/Analytics - Virtual Personal Assistant (VPA) - Workflow Automation ## Integrations (25 total) - Algolia - Bannerbear - ChatGPT - Deltek WorkBook - ElevenLabs - Facebook Business Suite - Google Cloud Dialogflow - Google Workspace - HTTP Toolkit - HubSpot Marketing Hub - Instagram for Business - Make - Meta Audience Network - Metabase - Microsoft Teams ... and 10 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Chat ## Category - [Artificial Intelligence Software](https://www.getapp.ca/directory/1397/artificial-intelligence/software) ## Related Categories - [Artificial Intelligence Software](https://www.getapp.ca/directory/1397/artificial-intelligence/software) - [AI Agents for Customer Support](https://www.getapp.ca/directory/5025/ai-agents-for-customer-support/software) - [Chatbot Software](https://www.getapp.ca/directory/2795/chatbot/software) - [AI Agent Builder](https://www.getapp.ca/directory/4894/ai-agent-builder/software) - [Conversational Marketing Platform Software](https://www.getapp.ca/directory/1659/conversational-marketing-platform/software) ## Alternatives 1. [Tidio](https://www.getapp.ca/software/105081/tidio-chat) — 4.7/5 (590 reviews) 2. [Inagent](https://www.getapp.ca/software/2080657/inagent) — 4.8/5 (4 reviews) 3. [Genesys Cloud CX](https://www.getapp.ca/software/104597/genesys-cloud) — 4.3/5 (269 reviews) 4. [Moveo.AI](https://www.getapp.ca/software/2061017/moveo-ai) — 5.0/5 (9 reviews) 5. [Cognigy.AI](https://www.getapp.ca/software/2067921/cognigy-ai) — 4.8/5 (23 reviews) ## Reviews ### "Viable solution for bespoke uUX" — 5.0/5 > **Verified Reviewer** | *April 2, 2020* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: The visual editor allows you to rapidly build out the flows you want to follow and then you can dive into the code to make the final tweaks you need. > > **Cons**: It was early days when I used it so it had a few bugs and limitations. These have mostly cleared up since. ----- ### "Exceptional conversational AI software" — 4.0/5 > **Artemio** | *April 2, 2020* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: 1. It's open source 2. Botpress hass a community forum for support 3. Botpress SDK is help you to develop robust apps and with more functionalities > > **Cons**: We still are testing this solution and not yet have cons arguments > > We are working in a help desk solution for our field workers support ----- ### "Botpress setup experiance" — 4.0/5 > **Derek** | *February 15, 2024* | Health, Wellness & Fitness | Recommendation rating: 2.0/10 > > **Pros**: How simple it was to get up and running with our data. > > **Cons**: Not as customizable as I would like. For example having and api to use > > Over all I was very happy with the ease of setup. ----- ### "From the beginning" — 4.0/5 > **Federico** | *April 2, 2020* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: The robust and integrated platform fully featured and open > > **Cons**: Bugs and critical features should be prioritized over net features ----- ### "Easy, quick, and powerful" — 5.0/5 > **Kodey** | *February 13, 2024* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: It was way easier than I thought to create a chatbot. And the powerful tools were just what we were looking for. > > **Cons**: The only issues we have faced is with multiple knowledge bases. Once we added a second knowledge base, the results of the chat changed. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/2047766/botpress?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2047766/botpress) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data