---
description: Detailed reviews on JustCall based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare JustCall with similar products.
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title: JustCall Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Auto Dialer Software](/directory/1067/auto-dialer/software) > [JustCall](/software/2047760/justcall)

# JustCall

Canonical: https://www.getapp.ca/software/2047760/justcall

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> Connect with customers on voice, SMS, email, or WhatsApp. With AI agents, automation, and 100+ integrations, you can reply instantly, close more deals, and keep customers happy even after hours.
> 
> Verdict: Rated **4.1/5** by 225 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of JustCall

Top JustCall features to watch out for:
✅ AI Voice Agent – answer, qualify, and book meetings 24/7
✅ Inbound \& outbound calling with local, toll-free, and international numbers
✅ Sales dialers
✅ WhatsApp, SMS, and MMS with bulk campaigns \& automation
✅ AI CoPilot for real-time agent assist and script suggestions
✅ AI Coaching, call scoring, and automated feedback
✅ Sentiment analysis for better customer insights
✅ Live call monitoring, whisper, and barge
✅ Multi-level IVR \& intelligent call routing
✅ Shared team inbox for calls, SMS, and WhatsApp
✅ Call transcription with AI-generated summaries
✅ SMS bots, workflows, scheduling, and analytics
✅ Appointment scheduling \& website click-to-call
✅ 100+ CRM \& app integrations
✅ Business phone numbers in 70+ countries
✅ Start your 14-day free trial today - no credit card required

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.1/5** | 225 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support Software | 4.1/5 | Based on overall reviews |
| Value for Money | 4.1/5 | Based on overall reviews |
| Features | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: SaaS Labs
- **Founded**: 2016

## Commercial Context

- **Starting Price**: US$29.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Fair usage policy
Calling
- Includes outbound mobile and landline calls within your selected region, and inbound calls on routes under $0.02/min.
- Excludes toll-free, premium-rate, shared service numbers, international calls, call forwards, and Sales Dialer traffic.

SMS
- Includes messages to numbers in your selected region.
- Excludes SMS sent via workflows, bulk campaigns, and CRM automations.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Brazil, Canada, France, Germany, India, Ireland, Singapore, Spain, United Kingdom, United States

## Features

- 2-Way Messaging
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Blended Call Center
- CRM Software
- Call Center Management
- Call Conferencing
- Call Disposition

## Integrations (74 total)

- ActiveCampaign
- Agile CRM
- Apollo.io
- Appy Pie
- Appy Pie Design
- Bigin by Zoho CRM
- Bitrix24
- Bloobirds
- Bullhorn ATS & CRM
- Capsule
- Clay
- Close
- Copper
- Dataddo
- Dropbox Backup

... and 59 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- 24/7 (Live rep)
- Chat

## Category

- [Auto Dialer Software](https://www.getapp.ca/directory/1067/auto-dialer/software)

## Related Categories

- [Auto Dialer Software](https://www.getapp.ca/directory/1067/auto-dialer/software)
- [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software)
- [Business Phone Systems Software](https://www.getapp.ca/directory/1099/business-phone-systems/software)
- [Predictive Dialer Software](https://www.getapp.ca/directory/849/predictive-dialer/software)
- [VoIP Software](https://www.getapp.ca/directory/107/voip/software)

## Alternatives

1. [Salesforce Sales Cloud](https://www.getapp.ca/software/90378/salesforce) — 4.4/5 (18803 reviews)
2. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3470 reviews)
3. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1787 reviews)
4. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4090 reviews)
5. [LiveChat](https://www.getapp.ca/software/8385/livechat) — 4.6/5 (1727 reviews)

## Reviews

### "THOUGHTS ON JUSTCALL" — 4.0/5

> **Heather** | *August 19, 2024* | Hospital & Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: Simple setup and an easy-to-use UI are two things that users like about JustCall. It's a pretty basic program.
> 
> **Cons**: Occasionally dropped calls or poor quality. It's not frequent, but sometimes happens
> 
> I worked as the front desk receptionist for an oncologist. I spent a lot of time scheduling and rescheduling our patients, which was crucial for treatment appointments and tests. The appointment management aspect of the program was highly successful\!

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### "We tested 12 companies. JustCall won our business." — 5.0/5

> **Hamlet** | *October 26, 2022* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: We LOVE the SMS after business hours auto-responder feature, the SMS scheduled send feature, and the SMS saved replies feature. This saves us so much time, you have no idea. I also like that their SMS is formatted (so it honors line breaks). Also like that you can do MMS photos and video (except in group messages). Custom music on hold is also very very cool. Their customer service is also fantastic and they actually follow up with you on bug reports, questions, suggestions, etc. They also even added a few features for us on request (i.e. sync phone contacts on the iOS app).
> 
> **Cons**: the cost is a little more than the competitors, but the service is worth it, we felt. The group SMS lacks MMS capability. The call quality is not HD.
> 
> We tested Google Voice, DialPad, Wix Phone, Ooma, GrassHopper, FreshDesk, Nextiva, Verizon OneTalk, Zoom, RingCentral, Kixie, and JustCall. It was the most feature-rich service. JustCall won us over because of all their features. Their customer service has been fantastic. I'm very happy overall with the service.

-----

### "JustCall is not very functional" — 2.0/5

> **Greg** | *March 12, 2025* | Mechanical or Industrial Engineering | Recommendation rating: 1.0/10
> 
> **Pros**: Only positive feature is brings up the name of the contact calling, from the PipeDrive CRM.
> 
> **Cons**: Dial Box size cannot be changed. Obstructs part of my CRM window.
> 
> Slow to respond when asking questions around changing the size of the dialpad box.

-----

### "Solid system with reasonable rates" — 4.0/5

> **Judah** | *July 26, 2023* | Financial Services Software | Recommendation rating: 7.0/10
> 
> **Pros**: Easy to set up and manage. Simple dashboard with straightforward features.
> 
> **Cons**: Calls randomly drop. Contacts aren't always saved after adding them. Minimum of 3 seats for certain tiers.
> 
> Very good. Strong support and quick responses. Straightforward features are easy to use and manage.

-----

### "GREAT VOIP" — 5.0/5

> **Lance** | *March 25, 2024* | Construction | Recommendation rating: 8.0/10
> 
> **Pros**: Love the fact that the transfering and inside calling works great. However we have had a few issues with transferring calls.
> 
> **Cons**: transferring calls feature sometimes does not work. The time it takes to assign a call is too consuming be easier if could block assign.
> 
> Overall great product for the cost. For the most part wouldn't change anything.

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## Links

- [View on GetApp](https://www.getapp.ca/software/2047760/justcall)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/justcall/> |
| en-AE | <https://www.getapp.ae/software/2047760/justcall> |
| en-AU | <https://www.getapp.com.au/software/2047760/justcall> |
| en-CA | <https://www.getapp.ca/software/2047760/justcall> |
| en-GB | <https://www.getapp.co.uk/software/2047760/justcall> |
| en-IE | <https://www.getapp.ie/software/2047760/justcall> |
| en-NZ | <https://www.getapp.co.nz/software/2047760/justcall> |
| en-SG | <https://www.getapp.sg/software/2047760/justcall> |
| en-ZA | <https://www.getapp.za.com/software/2047760/justcall> |
| fr | <https://www.getapp.fr/software/2047760/justcall> |
| fr-BE | <https://fr.getapp.be/software/2047760/justcall> |
| fr-CA | <https://fr.getapp.ca/software/2047760/justcall> |
| nl | <https://www.getapp.nl/software/2047760/justcall> |
| nl-BE | <https://www.getapp.be/software/2047760/justcall> |

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