--- description: Detailed reviews on FusionWorks Business Phone Services based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare FusionWorks Business Phone Services with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: FusionWorks Business Phone Services Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Business Phone Systems Software](/directory/1099/business-phone-systems/software) > [FusionWorks Business Phone Services](/software/2047728/fusionworks-business-phone-services) # FusionWorks Business Phone Services Canonical: https://www.getapp.ca/software/2047728/fusionworks-business-phone-services > FusionWorks all-in-one phone service provides businesses with reliable telephony, affordable calling plans, HD office phones, and features that help employees work smarter, from anywhere. Numerous features and advanced options like visual voicemail, call recording, auto attendant, and more. > > Verdict: Rated **4.3/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of FusionWorks Business Phone Services With FusionWorks, businesses gain flexibility and productivity while saving money. Flexibility – because no one size fits all We offer a choice of affordable calling plans to meet different business needs. Businesses can mix and match service packages and plans based on individual employee needs. Bring your own broadband or choose from Fusion Connect’s many access options. Choose from our wide selection of IP-based phones and equipment from leading manufacturers. Get installation and training tailored to the needs of your employees. Productivity – with collaboration and mobility features Rely on our VoIP platform, with 99.999% availability. Enable services on any device with client apps for: Desktop, Laptop, Tablet, Smartphones, on PC or iOS or Android. Comes with more than 50 popular standard features like company directory, call waiting, and speed dial. You will never miss a call with Advanced Calling Features like Find Me / Follow Me. Improve voicemail communications with voicemail-to-email and voicemail-to-text transcription. Improve collaboration with video calling and instant desktop sharing. Savings – of time and money Avoid the costs of leasing or buying and maintaining a PBX or Key System. Move, add, and change employee call/collaboration services quickly using a simple web-based Administration portal. Get free, customized training on phone system features and administration. Reduce the costs associated with employing telecom support by using a hosted service. Integrate your voice and data service with a single provider, for billing and management efficiency. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 4 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Fusion Connect - **Location**: Pleasanton, US - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$2.95 - **Pricing model**: Per User - **Pricing Details**: Plans starting at $2.95 per month for calling services. Additional options and pricing for Unified Communications and Global calling. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Tracking - Automatic Call Distribution - CRM Software - Call Logging - Call Monitoring - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Call Tracking Software - Call Transfer - Callback Scheduling - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Conferencing - Customizable Reports - Fax Management - IVR ## Category - [Business Phone Systems Software](https://www.getapp.ca/directory/1099/business-phone-systems/software) ## Related Categories - [Business Phone Systems Software](https://www.getapp.ca/directory/1099/business-phone-systems/software) - [Cloud PBX Software](https://www.getapp.ca/directory/1101/cloud-pbx/software) - [VoIP Software](https://www.getapp.ca/directory/107/voip/software) - [Telephony Software](https://www.getapp.ca/directory/294/telephony/software) ## Alternatives 1. [DialedIn CCaaS](https://www.getapp.ca/software/104279/chasedata) — 4.8/5 (314 reviews) 2. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [3CX](https://www.getapp.ca/software/103409/3cx) — 4.4/5 (465 reviews) 4. [JustCall](https://www.getapp.ca/software/2047760/justcall) — 4.1/5 (223 reviews) 5. [RingByName](https://www.getapp.ca/software/2039011/ringbyname) — 4.6/5 (69 reviews) ## Reviews ### "Easy to Use, Easy to Deploy, and Easy to Manage" — 5.0/5 > **Michael** | *August 18, 2021* | Farming | Recommendation rating: 10.0/10 > > **Pros**: Loved how easy it was to move from our old phone services to this one seamlessly > > **Cons**: would like more ability to be able to change things on the fly without needing to go too indepth with engineers to get things going. > > Everyone was super helpful through all transitions, changes, updates, and on the fly modifications. Couldn't ask for a better team to help get things working the way you need them too. ----- ### "Megapath Business Internet, 5 Stars\!" — 5.0/5 > **Michael** | *June 5, 2017* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Who are we? Design Within Reach exists to make authentic modern design accessible. What makes us happy? It is highly important for our stores to stay connected in order to serve our large customer base. You gotta feel my pain With our old internet service providers we felt we were not getting the attention our business requires and had limited service options to meet our vast range of needs. Why you should give MegaPath a call We looked at several vendors and found that MegaPath was the best option because: Continuous open line of communication and the willingness to help of MegaPath Sales and Service Reps. 100% US Based Tech Support when I need it which is rare. Wide range of service options to meet the different needs of our multiple business locations. > > With new Studio locations on the horizon, we know MegaPath will be there to help every step of the way. ----- ### "Ok VoIP. Need improvement" — 3.0/5 > **Hiro** | *October 9, 2020* | Restaurants | Recommendation rating: 5.0/10 > > **Pros**: Great for big company. Multi features, but it requires cost for the features. It make sense. More features than the competitor. Quietly stable. Can bet other competitor price. > > **Cons**: Customer service is bad. Features is complex... Way complex. The website is interface is a nut, so complicated. It requires months to get used to it. Less phones compatibility. They always pushing to buy the phone from them which over price. Long contract. ----- ### "Great VOIP solution" — 4.0/5 > **Vincent** | *September 23, 2021* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: The migration project from POTS lines to VOIP was seamless. The software becomes easy to use after a week or two of an acclimation period. > > **Cons**: The software isn't entirely user-friendly but becomes easier to navigate after usage. Also, 2 separate portals are required to configure call flows and configure the seats. ## Links - [View on GetApp](https://www.getapp.ca/software/2047728/fusionworks-business-phone-services) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data