
About Zego
Take the friction out of your most critical resident touchpoints and automate the dreaded tasks that consume community managers. Zego offers resident experience management technology that creates a sense of community and inclusion, while also empowering on-site staff. From payments and utilities to communications and smart devices, we help you boost retention, productivity, and NOI. Our four product lines enhance resident experiences and driver greater staff efficiency across your communities.
Zego Pay: Save your staff time with 100% digital payments
Zego minimizes the amount of paper payments that come through the door by offering residents convenient and flexible payment alternatives. Residents can pay online, with a mobile app, or in-person at a retail location. No matter how they choose to pay, each transaction seamlessly integrates into your accounting software, saving your associates valuable time.
Learn More at gozego.com/platform/zego-pay/
Zego Mobile Doorman: Inspire your residents and staff to love their community with a customizable mobile app
Zego connects property managers and residents through a mobile-first engagement platform. Using an all-in-one community-branded app, Zego Mobile Doorman brings together property managers and residents to resolve the everyday challenges of apartment living.
Learn More at gozego.com/platform/zego-mobile-doorman/
Zego Smart: Jump ahead in a competitive market with state-of-the-art smart amenities
Zego connects residents with their homes and empowers community managers with a unified platform that simplifies property operations. With Zego’s comprehensive solution, you can effortlessly achieve the benefits of smart home technology at your communities. From installation to setup and ongoing management, we cover all the bases of smart apartment living.
Learn More at gozego.com/platform/zego-smart/
Zego Utility: Maximize your recoupment and drive conservation with utility cost recovery and payables
Zego removes the burden of utility management from your team. Maximize expense recovery and give your associates the freedom to do more with their day with Zego Utility. From invoice auditing to accounts payable and expense recovery, our end-to-end solution gives you better control over expenses and boosts productivity. Plus, the resident experience is improved with one comprehensive statement and the ability to pay all property charges in a single digital transaction.
Learn More gozego.com/platform/zego-utility/
***Want to learn more about Resident Experience Management? Zego is your definitive resource for insights and guidance on resident experience management for multifamily. Check out our latest research and recommendations in the industry's first State of Resident Experience Management report. In this free 78-page guide, you'll learn:
- What Resident Experience Management is and why it matters to your business
- How resident experience influences acquisition and retention at multifamily communities
- Key takeaways from our proprietary survey findings and how they impact resident turnover
- Recommendations to build a best-in-class resident experience in today’s competitive market
Visit gozego.com/publications-media/state-of-resident-experience-management/ to download a FREE copy today.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Key benefits of Zego
Zego is a property technology company that frees management companies and community associations to go above & beyond for residents. We're evolving with the residential landscape, aligning our resident experience management solutions with your most demanding challenges. As a Zego customer, you'll enjoy perks such as:
- A modern & intuitive user experience: Our mobile-first platform features simple & clean workflows so residents & staff can complete their tasks quickly and enjoy carefree daily living.
- Seamless integrations: With 18+ years of building & maintaining property management systems integrations, we provide seamless connections to the tools you already utilize. Our integrations save your associates valuable time & are free of manual workarounds.
- Enterprise-grade security: Zego’s technology & internal processes greatly minimize security risk. We adhere to strict compliance rules & best practices that are designed to protect and safeguard customer data.
- World class service & support: Get personalized support & strategic guidance that you won't find anywhere else. We offer 24x7x365 resident phone support along with Client Success Advocates who provide best practices & recommendations to ensure you are getting full value from the platform.
Zego’s mobile-first platform gives property owners, operators, & community associations the tools to tackle their operational challenges & grow their business. Regardless of your role or how your portfolio is made up, our resident experience management solutions increase property performance & leave residents delighted. From payments & utilities, to communications & smart devices, everything is seamlessly integrated into the systems you rely on.
- Property Managers: Zego automates many of the manual tasks that bog down on-site associates. Plus, our tools make it easier to communicate & engage with residents, ultimately improving their satisfaction with the community.
- Property Owners: Zego elevates portfolio NOI by minimizing operating expenses & offering high-tech amenities that boost rents.
- Property Developers: Zego works with property developers to differentiate their properties & achieve rent premiums by helping to select, install, connect, & support smart apartment devices.
- Homeowner Associations: Zego gives homeowner & community associations the broadest range of digital payment options, helping to streamline dues collections.
Zego Pay Features You'll Love:
? Intuitive resident mobile app
? Mobile CheckScan
? Rapid Account Linking
? CashPay
? Credit Reporting
? Rent Cycle Automation
? AutoPay & variable AutoPay
? Owner payments
? Flexible funding
** Learn more at: gozego.com/platform/zego-pay/
Zego Mobile Doorman Features You'll Love:
? Custom property branding & content tiles
? Maintenance requests
? Package notifications
? Amenity reservations
? Virtual bulletin board
? Move-in checklists
? Lease renewals
? Events & 1:1 virtual appointments
? Marketplace
? Authorized guests & entrants
? Surveys
? Pet Directory
** Learn more at: gozego.com/platform/zego-mobile-doorman/
Zego Smart Features You'll Love:
? One convenient, community-branded mobile app
? Enterprise-grade Smart Hub
? Wi-Fi and cellular capabilities
? Broad selection of smart devices
? Eliminate need to re-key after unit turnover
? Vendor lock codes simplify secure access
? Automate vacant & show unit management
? Flexible roll-out options
** Learn more at: gozego.com/platform/zego-smart/
Zego Utility Features You'll Love:
? End-to-end process removes utility burden from your staff
? Portfolio-wide benchmarking of expenses & recovery
? Recover water, sewer, trash, gas, recycling, & electric expenses
? Consumption-based billing increases conservation
? Vacant unit utility cost recovery
? One convergent, comprehensive resident statement
? Legal and regulatory guidance reduce risk
? Seamless integration with management software
** Learn more at: gozego.com/platform/zego-utility/
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
United States
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Images





Features
Total features of Zego: 40
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Reviews
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- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great for letting tenants pay their lease
Reviewed on 2019-12-04
Before the use of the software, the company had to take cashier checks. However, the use of the...
Before the use of the software, the company had to take cashier checks. However, the use of the software allowed the company to pay the lease via the internet allowing for the lease to be paid anywhere the client was.
Pros
Made paying the lease to the company easy and allowed one to be on time with the lease payments.
Cons
Did not show the amount owed to the company and had to guess on some occasions due to promised discounts.
Response from Zego
Thanks for leaving a review, Elizabeth! We are delighted to hear that our Payments product has proved to be a convenient solution for you. Our goal is to streamline the payment collection process, and make life easier for you! If you ever need anything, our support team is here for you 24/7 so give us a call anytime. Thanks for using PayLease!
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy to use
Reviewed on 2020-01-16
Great benefit to give a option for all of our resident to pay, we save so mush time by not having...
Great benefit to give a option for all of our resident to pay, we save so mush time by not having to process checks.
Pros
We use Paylease so our leasing company can accept credit card payments, we love that our residents have a choice for payment.
Cons
Paylease does charge the resident and the leasing office to use the product. I wish they would just have one flat fee for both.
Response from Zego
Hi Miranda! Thank you for taking the time to leave us a review. We love that our solution saves you and your associates so much time - that's our #1 goal! Also, just to let you know, we have recently updated our pricing models for 2020, including a subscription-based, flat fee option. If you would like more information on this, don't hesitate to give us a call. Thanks again for your review, and thanks for using PayLease!
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 1.0 /10
PayLease switch to Zego tanked customer service
Reviewed on 2020-07-02
If you like long loading and waiting times then boy you have found the correct company.
If you like long loading and waiting times then boy you have found the correct company.
Pros
Has a website that mostly works despite long loading times
Cons
If you need an adjustment made on a scanned check, good luck. It isn't happening. They will reduce checks but never increase checks to the correct amount. They rely on you to figure out if a check was scanned for a lower amount then stated. If you have a check overstated then they will adjust immediately. Takes months for adjustments to take place so bank recs are consistently rolling Journal entries.
Response from Zego
Thank you for your candid feedback. We sincerely apologize for any frustration our website has caused you. We pride ourselves on our tech-forward platform and responsive customer service, so we are very sorry that we missed the mark here. We would really like to make this right. We have alerted your account representative, who will be reaching out to you shortly to help resolve these issues. Again, thank you again for your feedback, and we hope to improve your experience in the future.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easiest App!
Reviewed on 2021-06-29
I love the app - it allows us to do many functions such as setting up events for residents to RSVP...
I love the app - it allows us to do many functions such as setting up events for residents to RSVP and that helps us with the planning of our resident retention.
Pros
This app allows us to get in touch with our residents quickly and efficiently. Messages sent are out quickly and you're able to reply to residents just like in an email. Easy and efficient.
Cons
I don't really have too many complaints as the intent for this app is completely seamless and there's not too much to complain about.
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Functionally and Easy to Use
Reviewed on 2019-03-11
Overall this is a great program! It allows residents to easily make and track payments, easily...
Overall this is a great program! It allows residents to easily make and track payments, easily allows management to track, and process payments and refunds.
Pros
This system is very useful in tracking any payments- as well as the ability to refund easily if needed.
Cons
So far there are no cons to this program.
Response from Zego
Hi Keri! Thanks so much for your review. We love that you find our solution easy and helpful! Please don't hesitate to give us a call if there's anything else we can do for you. Thanks for using PayLease!
Zego FAQs
Below are some frequently asked questions for Zego.Q. What type of pricing plans does Zego offer?
Zego offers the following pricing plans:
- Free Trial: Not Available
Contact Zego for pricing details.
Q. Who are the typical users of Zego?
Zego has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Zego support?
Zego supports the following languages:
English
Q. Does Zego support mobile devices?
Zego supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Zego integrate with?
Zego integrates with the following applications:
Entrata, Google Calendar, LRO, MRI Software, Microsoft Outlook, Onesite by RealPage, Rainmaker LRO, Rent Manager, ResMan, Tableau, Yardi Voyager
Q. What level of support does Zego offer?
Zego offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep)
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