About Zego

Take the friction out of your most critical resident touchpoints and automate the dreaded tasks that consume community managers. Zego offers resident experience management technology that creates a sense of community and inclusion, while also empowering on-site staff. From payments and utilities to communications and smart devices, we help you boost retention, productivity, and NOI. Our four product lines enhance resident experiences and driver greater staff efficiency across your communities.

Zego Pay: Save your staff time with 100% digital payments
Zego minimizes the amount of paper payments that come through the door by offering residents convenient and flexible payment alternatives. Residents can pay online, with a mobile app, or in-person at a retail location. No matter how they choose to pay, each transaction seamlessly integrates into your accounting software, saving your associates valuable time.

Learn More at gozego.com/platform/zego-pay/

Zego Mobile Doorman: Inspire your residents and staff to love their community with a customizable mobile app
Zego connects property managers and residents through a mobile-first engagement platform. Using an all-in-one community-branded app, Zego Mobile Doorman brings together property managers and residents to resolve the everyday challenges of apartment living.

Learn More at gozego.com/platform/zego-mobile-doorman/

Zego Smart: Jump ahead in a competitive market with state-of-the-art smart amenities
Zego connects residents with their homes and empowers community managers with a unified platform that simplifies property operations. With Zego’s comprehensive solution, you can effortlessly achieve the benefits of smart home technology at your communities. From installation to setup and ongoing management, we cover all the bases of smart apartment living.

Learn More at gozego.com/platform/zego-smart/

Zego Utility: Maximize your recoupment and drive conservation with utility cost recovery and payables
Zego removes the burden of utility management from your team. Maximize expense recovery and give your associates the freedom to do more with their day with Zego Utility. From invoice auditing to accounts payable and expense recovery, our end-to-end solution gives you better control over expenses and boosts productivity. Plus, the resident experience is improved with one comprehensive statement and the ability to pay all property charges in a single digital transaction.

Learn More gozego.com/platform/zego-utility/

***Want to learn more about Resident Experience Management? Zego is your definitive resource for insights and guidance on resident experience management for multifamily. Check out our latest research and recommendations in the industry's first State of Resident Experience Management report. In this free 78-page guide, you'll learn:
- What Resident Experience Management is and why it matters to your business
- How resident experience influences acquisition and retention at multifamily communities
- Key takeaways from our proprietary survey findings and how they impact resident turnover
- Recommendations to build a best-in-class resident experience in today’s competitive market
Visit gozego.com/publications-media/state-of-resident-experience-management/ to download a FREE copy today.


Key benefits of Zego

Zego is a property technology company that frees management companies and community associations to go above & beyond for residents. We're evolving with the residential landscape, aligning our resident experience management solutions with your most demanding challenges. As a Zego customer, you'll enjoy perks such as:
- A modern & intuitive user experience: Our mobile-first platform features simple & clean workflows so residents & staff can complete their tasks quickly and enjoy carefree daily living.
- Seamless integrations: With 18+ years of building & maintaining property management systems integrations, we provide seamless connections to the tools you already utilize. Our integrations save your associates valuable time & are free of manual workarounds.
- Enterprise-grade security: Zego’s technology & internal processes greatly minimize security risk. We adhere to strict compliance rules & best practices that are designed to protect and safeguard customer data.
- World class service & support: Get personalized support & strategic guidance that you won't find anywhere else. We offer 24x7x365 resident phone support along with Client Success Advocates who provide best practices & recommendations to ensure you are getting full value from the platform.

Zego’s mobile-first platform gives property owners, operators, & community associations the tools to tackle their operational challenges & grow their business. Regardless of your role or how your portfolio is made up, our resident experience management solutions increase property performance & leave residents delighted. From payments & utilities, to communications & smart devices, everything is seamlessly integrated into the systems you rely on.
- Property Managers: Zego automates many of the manual tasks that bog down on-site associates. Plus, our tools make it easier to communicate & engage with residents, ultimately improving their satisfaction with the community.
- Property Owners: Zego elevates portfolio NOI by minimizing operating expenses & offering high-tech amenities that boost rents.
- Property Developers: Zego works with property developers to differentiate their properties & achieve rent premiums by helping to select, install, connect, & support smart apartment devices.
- Homeowner Associations: Zego gives homeowner & community associations the broadest range of digital payment options, helping to streamline dues collections.

Zego Pay Features You'll Love:
? Intuitive resident mobile app
? Mobile CheckScan
? Rapid Account Linking
? CashPay
? Credit Reporting
? Rent Cycle Automation
? AutoPay & variable AutoPay
? Owner payments
? Flexible funding
** Learn more at: gozego.com/platform/zego-pay/

Zego Mobile Doorman Features You'll Love:
? Custom property branding & content tiles
? Maintenance requests
? Package notifications
? Amenity reservations
? Virtual bulletin board
? Move-in checklists
? Lease renewals
? Events & 1:1 virtual appointments
? Marketplace
? Authorized guests & entrants
? Surveys
? Pet Directory
** Learn more at: gozego.com/platform/zego-mobile-doorman/

Zego Smart Features You'll Love:
? One convenient, community-branded mobile app
? Enterprise-grade Smart Hub
? Wi-Fi and cellular capabilities
? Broad selection of smart devices
? Eliminate need to re-key after unit turnover
? Vendor lock codes simplify secure access
? Automate vacant & show unit management
? Flexible roll-out options
** Learn more at: gozego.com/platform/zego-smart/

Zego Utility Features You'll Love:
? End-to-end process removes utility burden from your staff
? Portfolio-wide benchmarking of expenses & recovery
? Recover water, sewer, trash, gas, recycling, & electric expenses
? Consumption-based billing increases conservation
? Vacant unit utility cost recovery
? One convergent, comprehensive resident statement
? Legal and regulatory guidance reduce risk
? Seamless integration with management software
** Learn more at: gozego.com/platform/zego-utility/


Images

Zego Software - With Zego Pay, collect rent with modern rent payment software that allows residents to pay their rent online or in-person
Zego Software - With Zego Mobile Doorman, benefit from a fully customized app that reflects the unique branding of your property or special needs of a full portfolio
Zego Software - The mobile-first resident experience Zego Mobile Doorman app is a comprehensive solution for communication, payments, maintenance, packages, and other pressing needs
Zego Software - Maximize expense recovery and give your associates the freedom to do more with their day. Zego Utility takes care of all the necessary evils of utility management for you
Zego Software - Multifamily smart home solutions that elevate the resident experience with Zego Smart
View 10 more
Zego video
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Zego Software - With Zego Pay, collect rent with modern rent payment software that allows residents to pay their rent online or in-person
Zego Software - With Zego Mobile Doorman, benefit from a fully customized app that reflects the unique branding of your property or special needs of a full portfolio
Zego Software - The mobile-first resident experience Zego Mobile Doorman app is a comprehensive solution for communication, payments, maintenance, packages, and other pressing needs
Zego Software - Maximize expense recovery and give your associates the freedom to do more with their day. Zego Utility takes care of all the necessary evils of utility management for you
Zego Software - Multifamily smart home solutions that elevate the resident experience with Zego Smart

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Reviews

Overall rating

4.5 /5
(38)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.5/5
Customer Support Software
4.3/5

Already have Zego?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 38
Brian
Brian
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

They Are Part Of Our Team

Reviewed on 2024-03-27

It's been great! I have had mainly positive experiences with Zego and have been with them for at...

It's been great! I have had mainly positive experiences with Zego and have been with them for at least 10 years (from back when it was Paylease). I get quick responses to customer service issues and everyone on their team is super nice and helpful.

Pros

Zego is awesome and handles all of our payment processing, billing, and even submetering all of the utilities for all 6 of our apartment communities. Roughly 2,000 units currently. We had been doing utility billing in-house and thought we were making a good decision pay saving the money. Zego audited our bills and found ways for us to save money and bill back to our residents more efficiently. Now we're making more money and I have more time in my day to work on more important resident facing issues.

Cons

Their reporting for the submetering system isn't accurate at determining what transmitters needs batteries or replacement. I'd recommend using whatever software comes with your devices to manage that. Our transmitters are NextCentury so we use their portal to determine which devices need to be replaced or have new batteries put in.

Alternatives Considered

Entrata

Reasons for Switching to Zego

I think entrada went by a different name back then but I believe they were the other option and we chose Zego at that time mainly due to price.
Jered
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Run don't walk to Zego's suite of products.

Reviewed on 2024-05-02

My nearly 15 year experience with Zego products has been overwhelmingly positive. I find their team...

My nearly 15 year experience with Zego products has been overwhelmingly positive. I find their team to be interested in customer feedback, concerns and recommendations to help drive innovation and product development.

Pros

Having been a user and pilot user of many zego products and features over the years one thing has stood out; their value on customer input to help drive product initiatives.

Cons

The inherent challenges of an integrated product vs. single stack solution. If something were to operate incorrectly the separation of products can increase the troubleshooting workload.

Kaitlyn
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Great Resource with Room to Improve

Reviewed on 2024-05-07

I really like this program, but there is definitely room to improve.

I really like this program, but there is definitely room to improve.

Pros

I like how easy the app makes it for me to post and collect RSVPs for resident events. It's also very easy to communicate with residents through the chat function. This review was collected with the promise of rewards on Zego Champions.

Cons

There are frequent tech issues and bugs for residents. These happen most often when there is a new update.

Linda
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Zego for Rent Payments

Reviewed on 2024-06-13

It's been a dream. No cost to us. Easy setup. The tenants that use it seem pleased. Customer...

It's been a dream. No cost to us. Easy setup. The tenants that use it seem pleased. Customer service is always prompt.

Pros

The setup was easy. It doesn't cost us anything to use.

Cons

I really don't have any Cons. Occasionally there might be a hiccup with customer service.

Colette
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Zego makes tenant payments fantastic

Reviewed on 2024-05-16

Pros

We love the autopay function and that tenants can get setup on payments on the tenant portal through our company software

Cons

It can take a bit to set up a new account if you change banks

Showing 5 reviews of 38 Read all reviews

Zego FAQs

Below are some frequently asked questions for Zego.

Zego offers the following pricing plans:

  • Free Trial: Not Available

Contact Zego for pricing details.

Zego has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Zego supports the following languages:

English

Zego supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Zego integrates with the following applications:

Entrata, Google Calendar, LRO, MRI Software, Microsoft Outlook, Onesite by RealPage, Rainmaker LRO, Rent Manager, ResMan, Tableau, Yardi Voyager

Zego offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep)

Related categories

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