Zuper

The ability to customize the platform to best suit the softwares that we use, as well as to mesh well with our workflows is really wonderful. All throughout the process the Zuper team has been really patient and accomodating, ensuring that their platform is configured and set-up in ways that work best for our business and our team. The platform itself streamlines the service process from A to Z and ensures that our team is always set up for success. Another thing that we really love about Zuper is that it's constantly improving. While setting up the platform, our team provided some feedback to the Zuper team on a few key functionalities that the platform lacked and that we would love to have; within a few weeks time we saw that updates were made to the platform to optimize its offerings, and most if not all of the features we had requested are now available! It has been a real pleasure working with the Zuper team - I am confident there is no other FSM platform that provides the level of detailed and professional customer service that the Zuper team has provided.

As we were testing the platform we noticed a few small glitches and improvements that could be made, the primary issue being that there was no way for Dispatchers to create a job and select a job start & end time that was aligned with a technician's actual availability; however, Zuper has recently rolled out this very same feature, which is amazing!

I like that it integrates with Zoho CRM. The phone app is also nice and easy to use.

The timesheet aspect could use some work. When you export it to excel, it puts the time and date in the same field. Also, when someone is out on vacation, it doesn't put that on the main calendar. Also, the newest update to the calendar is not good. When you select a job on the calendar, it brings up a small window but you can't edit the job there. You have to now click another option to open yet another window to edit. It just added an unnecessary extra step.