About Zuper

Zuper is an intelligent workforce management platform that enables organization to digitize, automate and optimize field operations and offer on-demand customer experience. By leveraging the power of AI and Machine Learning, Zuper allows service businesses such as residential & commercial cleaning, HVAC, electrical, Internet Service Providers, plumbing, and landscaping to efficiently manage their operations and workforces from anywhere and dispatch the right person with the right information at the right time. The company also helps organizations maintain COVID-19 compliance and create a safe environment for employees, customers, and the community through its ZuperCCPack. The enterprises and midsized businesses using Zuper across thousands of employees have benefited from significant operational advantages including a 50% increase in workforce utilization, 35% reduction in service turnaround time, 45% increase in customer adoption and profitability, and 30% reduction in costs.

Pricing starting from:

US$40.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Zuper

Operational Efficiency
Lead Generation
Customer Insights

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Andorra, United Arab Emirates, Afghanistan, Albania, Armenia , Angola, Argentina, American Samoa, Austria, Australia, Åland Islands, Azerbaijan, Bosnia and Herzegovina, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Brunei, Bolivia, Brazil, Bhutan, Botswana, Belarus, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Cook Islands, Chile, Cameroon, China, Colombia, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Algeria, Ecuador, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Fiji, Falkland Islands, Micronesia, Faroe Islands, France, Gabon, United Kingdom, Georgia, French Guiana, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Equatorial Guinea, Greece, Guam, Guinea-Bissau, Guyana, Hong Kong SAR China, Croatia, Hungary, Indonesia, Ireland, Israel, Isle of Man, India, Iraq, Iran, Iceland, Italy, Jersey, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, South Korea, Kuwait, Kazakhstan, Laos, Lebanon, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar (Burma), Mongolia, Macao SAR China, Northern Mariana Islands, Mauritania, Malta, Mauritius, Maldives, Malawi, Malaysia, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Netherlands, Norway, Nepal, Nauru, New Zealand, Oman, Peru, French Polynesia, Papua New Guinea, Philippines, Pakistan, Poland, Palestinian Territories, Portugal, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Sweden, Singapore, Saint Helena, Slovenia, Svalbard and Jan Mayen, Slovakia, Sierra Leone, San Marino, Senegal, Somalia, Suriname, São Tomé and Príncipe, Syria, Eswatini, Chad, Togo, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Tuvalu, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Vatican City, Venezuela, Vietnam, Vanuatu, Wallis and Futuna, Samoa, Yemen, Mayotte, South Africa, Zambia, Zimbabwe

Supported Languages

Arabic, English, French, Hindi, Portuguese , Spanish

Pricing starting from:

US$40.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

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Features

Total features of Zuper: 45

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Customer History
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dispatch Management
  • Drag & Drop
  • Electronic Signature
  • Employee Management
  • Employee Scheduling Software
  • Estimating
  • GPS
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Routing
  • Scheduling Software
  • Service History
  • Status Tracking
  • Task Scheduling
  • Third Party Integrations
  • Timesheet Management
  • Work Order Management
  • Workflow Management Software

Alternatives

ServiceTitan

4.4
#1 Alternative to Zuper
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Field Service Management

5
#2 Alternative to Zuper
Field Service Management is a cloud-based software designed to help organizations manage the mobile workforce and...

ZenMaid

4.6
#3 Alternative to Zuper
ZenMaid is the first and only marketing and scheduling automation software for maid services. We help over 100 owners...

simPRO

4.2
#4 Alternative to Zuper
simPRO is a powerful field service management software solution that helps trade industries streamline operations to...

Reviews

Overall rating

4.9 /5
(10)
Value for Money
4.7/5
Features
4.6/5
Ease of Use
4.5/5
Customer Support Software
4.7/5

Already have Zuper?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 10
George
Overall rating
  • Industry: Internet
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Zuper offers great value

Reviewed on 2022-03-10

Very positive. Enabled us to grow the field team from less than 5 to near 30. Aiming for further...

Very positive. Enabled us to grow the field team from less than 5 to near 30. Aiming for further growth in the team size and the number of jobs completed.

Pros

Very attractive feature set, easy to roll out, attractive pricing, helpful customer support.

Cons

Does not yet support fleet management features but they are in the roadmap.

Bianca
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Customized to suit your business' needs!

Reviewed on 2022-04-05

Zuper has helped us replace inefficient, prone-to-human-error paper systems with efficient,...

Zuper has helped us replace inefficient, prone-to-human-error paper systems with efficient, streamlined digitized systems. Job intake and scheduling is much quicker and way more accurate, and overall the entire experience from intake to dispatch to final payment is much smoother, for both admins, technicians and customers!

Pros

The ability to customize the platform to best suit the softwares that we use, as well as to mesh well with our workflows is really wonderful. All throughout the process the Zuper team has been really patient and accomodating, ensuring that their platform is configured and set-up in ways that work best for our business and our team. The platform itself streamlines the service process from A to Z and ensures that our team is always set up for success. Another thing that we really love about Zuper is that it's constantly improving. While setting up the platform, our team provided some feedback to the Zuper team on a few key functionalities that the platform lacked and that we would love to have; within a few weeks time we saw that updates were made to the platform to optimize its offerings, and most if not all of the features we had requested are now available! It has been a real pleasure working with the Zuper team - I am confident there is no other FSM platform that provides the level of detailed and professional customer service that the Zuper team has provided.

Cons

As we were testing the platform we noticed a few small glitches and improvements that could be made, the primary issue being that there was no way for Dispatchers to create a job and select a job start & end time that was aligned with a technician's actual availability; however, Zuper has recently rolled out this very same feature, which is amazing!

Alternatives Considered

ServiceTitan

Reasons for Switching to Zuper

We ultimately chose Zuper primarily because it integrates with our Accounting software (Spire), and our CRM software (Zoho). The flexibility of the Zuper team to work to customize the platform to suit our team's needs has been really incredible.
Lindsey
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Zuper - a great solution for dispatching for contractors while using Zoho CRM

Reviewed on 2022-03-11

Overall this is a great dispatch software for the cost that integrates well with the Zoho CRM. ...

Overall this is a great dispatch software for the cost that integrates well with the Zoho CRM. Also, not sure if their tech support is overseas but I can never get in touch with their support team during normal US based business hours. They only reply overnight. I would definitely recommend they have tech support available for all time zones if they sell the product.

Pros

I like that it integrates with Zoho CRM. The phone app is also nice and easy to use.

Cons

The timesheet aspect could use some work. When you export it to excel, it puts the time and date in the same field. Also, when someone is out on vacation, it doesn't put that on the main calendar. Also, the newest update to the calendar is not good. When you select a job on the calendar, it brings up a small window but you can't edit the job there. You have to now click another option to open yet another window to edit. It just added an unnecessary extra step.

Sruti
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Very sophisticated Order management tool

Reviewed on 2020-07-18

Pros

I loved the dashboard metrics and reporting. The tool is seamless and never gets stuck. I love the fact that Zuper also has a mobile app that lets us track our employee's location.

Cons

I cannot think of any. Zuper's sophistication itself can be considered as a con since we might not get to use every feature. But it is great when we scale to an enterprise level.

Alternatives Considered

ZenMaid

Reasons for Choosing Zuper

Zuper frankly had a better UI and more features for that price.

Switched From

Jobber
Don
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Zuper Field Service Software

Reviewed on 2022-04-04

It's been as good experience

It's been as good experience

Pros

The cost and integration into our Zoho CRM

Cons

a few glitches related to the zoho interface to debug

Alternatives Considered

Field Service Management

Reasons for Choosing Zuper

cost

Switched From

ServiceTitan

Reasons for Switching to Zuper

cost and Zoho integration
Showing 5 reviews of 10 Read all reviews

Zuper FAQs

Below are some frequently asked questions for Zuper.

Zuper offers the following pricing plans:

  • Starting from: US$40.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Zuper has the following typical customers:

11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Zuper supports the following languages:

Arabic, English, French, Hindi, Portuguese, Spanish

Zuper supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Zuper integrates with the following applications:

HubSpot Service Hub, Jotform, Microsoft Teams, QuickBooks, RingCentral Engage Voice, SAP Concur, Salesforce.org Nonprofit Cloud, Slack, Stripe, Twilio, Zendesk, Zoho CRM

Zuper offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Zuper.