--- description: Detailed reviews on Indeemo based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Indeemo with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Indeemo Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Qualitative Data Analysis Software](/directory/1487/qualitative-data-analysis/software) > [Indeemo](/software/2047363/indeemo) # Indeemo Canonical: https://www.getapp.ca/software/2047363/indeemo Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/2047363/indeemo?page=2) > AI Powered end-to-end Video Research platform for understanding People, Products, Purchases and Experiences, deeper and at scale. > > Verdict: Rated **4.8/5** by 45 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Indeemo AI powered Video Research Platform for MR, UX and CX Teams. Recruit Respondent in hours or bring your own. Connect with Participants in any context using our intuitive Mobile Participant apps. Conduct 1-1 Interview or import recordings from Zoom, MS Teams or Google Meet. Powerful Pinterest style Researcher Dashboard. Automatically Map Omni-Channel Customer Journeys. Transcribe and translate video in over 30 languages. Analyse deeper at scale using powerful Generative AI analysis tools. Create impactful highlight reels in minutes with our intuitive Reels editor. Constantly mine your research content via our secure Research Repository Enterprise Grade Security with SSO and 2FA ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 45 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Indeemo - **Founded**: 2016 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Flexible subscription plans available. Contact Sales. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, European Portuguese, Finnish, French, German, Hindi, Indonesian, Italian, Japanese, Kazakh, Korean, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - A/B Testing - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Analysis - Alerts/Notifications - Annotations - Audience Targeting - Behavior Tracking - Behavioral Analytics - Categorization/Grouping - Collaboration Tools - Commenting/Notes - Customer Experience Management - Customer Journey Mapping - Customer Segmentation - Customer Touchpoints - Customizable Branding - Data Coding ## Integrations (4 total) - Google Meet - Microsoft Teams - Respondent - ZooM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support ## Category - [Qualitative Data Analysis Software](https://www.getapp.ca/directory/1487/qualitative-data-analysis/software) ## Related Categories - [Qualitative Data Analysis Software](https://www.getapp.ca/directory/1487/qualitative-data-analysis/software) - [Market Research Software](https://www.getapp.ca/directory/889/market-research/software) - [User Experience (UX) Software](https://www.getapp.ca/directory/1287/ux/software) - [Customer Journey Mapping Tools Software](https://www.getapp.ca/directory/1611/customer-journey-mapping-tools/software) ## Alternatives 1. [Delve](https://www.getapp.ca/software/129335/delve) — 4.9/5 (190 reviews) 2. [ATLAS.ti](https://www.getapp.ca/software/125551/atlas-ti) — 4.7/5 (142 reviews) 3. [Hotjar](https://www.getapp.ca/software/101789/hotjar) — 4.6/5 (539 reviews) 4. [Make Opinion](https://www.getapp.ca/software/2066581/make-opinion) — 4.8/5 (65 reviews) 5. [Dovetail](https://www.getapp.ca/software/128343/dovetail-app) — 4.6/5 (97 reviews) ## Reviews ### "Indeemo Review" — 5.0/5 > **Lara** | *January 19, 2024* | Research | Recommendation rating: 10.0/10 > > **Pros**: 1. The customer support was top notch. Even during weekends and off hours, the support team was able to help problem solve a variety of issues and logistical challenges that include: set up, glitches, helpful tips and tricks, recruiting, etc 2. Doing usability testing it's critical to see what the user is seeing. This platform made it easy to complete unmoderated testing by setting tasks for the user and watching them be completed. > > **Cons**: This isn't as much against Indeemo, but conducting unmoderated usability testing with very little access to the users was difficult. We had no control over how it was presented to them and there was no incentive for them to complete, so the quality of the results was not what we had hoped. Having some control over how the platform is introduced and an incentive for users to complete the task would have yielded better data. ----- ### "(3 week diary study) Great value & very attentive customer service" — 5.0/5 > **Stefan** | *July 24, 2023* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: - Stakeholder collaboration (online platform to showcase a live customer research study)- Support in setting up the study \& excellent customer support along the way- Project based pricing model (especially compared to the competition)- Transcription \& search features - it was very easy to scan through the submissions (of which we had over 500)- Featureset around sending reminders \& getting in touch with participants > > **Cons**: - Toolset for setting up the study could be a bit more easy to use- (Currently) No way to integrate survey-type questions right into the study- Some problems with screen recordings on Android (we could resolve these, but they required some additional communication)- Look \& feel of the platform and App is a bit outdated (imo), but that didn't have any negative impact on the study > > I was looking for an online platform to run a digital diary study with 15 customers over the course of 3 weeks for a large corporate client. From the beginning, the team at indeemo was very helpful, provided me every info I needed and offered a fair pricing model (no forcing customers into yearly subscription packages ...). No product on the market offered me everything I was looking for, but in the end indeemo had the best package.The support / account staff was very proactive in offering my support \& quick to reply to all of my questions. Setting up the study could've been a little more convenient, but wasn't really an issue. The study itself ran super smooth. My personal highlight was the stakeholder collaboration - in the end, over 50 of my clients employees joined the study as observers. The fact that everyone was able to take a live-look at all of the participants submissions gave us the opportunity to lead a lot of productive discussions around customer understanding and product improvements. Further, the acceptance of the study's results was way higher than usual.I'm really looking forward to running another study on indeemo \& seeing some of the new features the team has planned. ----- ### "Easy to use platform to gather rich video content from respondents" — 5.0/5 > **Heather** | *March 6, 2023* | Management Consulting | Recommendation rating: 7.0/10 > > **Pros**: Responsive and pleasant team always happy to advise and help you get the most out of the platformEasy to set up, easy to use, quick to learnGood functionality for straightforward research tasksA great way to capture in the moment video (and image) content from respondents > > **Cons**: UX isn't always that intuitive, some moderation / analysis features lacking (e.g. no option to mark entries as read, but I believe it's in development)Functionality doesn't naturally support more complex tasks like trialling / rotating product samples, although the team will help with workaroundsRespondent comms slightly limited for moderator e.g. no simple way to 'message' respondents, only send notifications which can sometimes seem to get lost amongst other notifications ----- ### "Great partner, great product, amazing customer support" — 5.0/5 > **Tobin** | *June 24, 2023* | Market Research Software | Recommendation rating: 10.0/10 > > **Pros**: What I like most about the Indeemo platform is the ease of use--for both researchers and respondents. They consistently check-in with clients, continuously monitor user feedback, and, as necessary, make improvements/upgrades that allow for a more efficient and effective for experience. We are really enjoying the new DIY functionality that allows us to program our own task lists for projects. But above all, the reason I would choose Indeemo over competitors is their customer support; they are extremely responsive (after hours and on weekends), knowledgeable, helpful, supportive--Indeemo is one of the best partners I've worked with. > > **Cons**: The ONLY thing I think would improve my experience is the ability to decide which way my bulk media exports. It would be helpful to be able to download by task instead of by respondent sometimes. Other than that, there is nothing I can think of to improve my experience. > > Working with (and in) Indeemo is one of my favorite parts of my job. A lot of other partners/platforms I use take too long to respond to questions, cost too much, don't offer after hours support, and/or are cumbersome to use. But Indeemo is a product I know I can trust with support available whenever I need it. ----- ### "Awesome tool for UX Diary Studies" — 4.0/5 > **Ryan** | *March 21, 2023* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The ease for our users to engage in our study. We have many challenges with users engaging with research, but the Indeemo app was quite easy for them\! There were a few people that fell off the study or got stuck, but the vast majority were fine. > > **Cons**: The effort to get the project set up. The filtering of the submissions was quite repetitive and a bit clunky. It felt like I had to completely redo a thing, as opposed to continuously adjusting my filter or parameters, which is my more organic approach. > > Using Indeemo was easy throughout the whole study. I LOVED asking questions back and forth with users; it allowed us to engage in a deeper back-and-forth. The recording of their experience was amazing and has allowed us to shine a more realistic light on our user's experience. The export functionality was solid and made it easy to bring our data into our central repository/library. Customer support was engaged. Being in Australia, the time difference did make things a bit more tedious and slow to set up and deal with, but all-in-all, it was really supportive and easy. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/2047363/indeemo?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2047363/indeemo) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data