--- description: Detailed reviews on Instacart based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Instacart with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Instacart Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Food Delivery Software](/directory/909/food-delivery/software) > [Instacart](/software/2047346/instacart) # Instacart Canonical: https://www.getapp.ca/software/2047346/instacart Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/2047346/instacart?page=2) > Instacart is a food delivery platform designed to assist grocery stores and shoppers with online ordering and delivery tracking processes related to multiple products such as beverages, office supplies, seafood, and more. Customers can add items to cart, communicate with their shoppers in real-time, and order products based on their zip code. > > Verdict: Rated **4.0/5** by 48 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 48 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 3.3/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Instacart ## Commercial Context - **Starting Price**: US$3.99 - **Pricing model**: Flat Rate - **Pricing Details**: Pricing starts at $3.99 for same-day orders over $35. It varies for one-hour deliveries, club store deliveries, and deliveries under $35. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Delivery Tracking - Food Delivery Dispatching - Live Tracking - Mobile Access - Online Ordering - Order Management Software - Order Tracking - Real-Time Monitoring - Status Tracking ## Category - [Food Delivery Software](https://www.getapp.ca/directory/909/food-delivery/software) ## Alternatives 1. [DoorDash for Merchants](https://www.getapp.ca/software/2046953/doordash) — 4.1/5 (188 reviews) 2. [Restroworks Cloud Kitchen Management Software](https://www.getapp.ca/software/2069247/restroworks-cloud-kitchen) — 4.9/5 (93 reviews) 3. [GrubHub](https://www.getapp.ca/software/2035511/grubhub) — 4.3/5 (131 reviews) 4. [Owner.com](https://www.getapp.ca/software/2074040/owner-com) — 4.6/5 (108 reviews) 5. [Slerp](https://www.getapp.ca/software/2051367/slerp) — 4.9/5 (33 reviews) ## Reviews ### "Instacart with ease" — 5.0/5 > **David** | *February 6, 2022* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Before using Instacart, I was a user of another software program for my grocery deliveries. The first time I tried Instacart I was over joyed with how much thought goes into ensuring I will get the groceries and products I selected or as close to the product of my choosing. They allow you to see who your shopper is and where they are at during the entire shopping process. (It is almost as if you're there yourself) If an item needs to be substituted they allow you real time choices to figure out what you would like Instead. Once they are finished, they will let you know they are checking out and you can track them until they reach the final destination. Friendly service and early as expected 8 out of 10 times. > > **Cons**: I didn't care about when an items substituted. Whatever they choose for your substituted item, you'll be paying that price. Unlike other software shopping programs I've used that will give you a substitution and the lowest price as the original item you had asked for or Whichever price is best they will go with. Instacart doesn't do that. Whatever is chosen for your substitution is what you'll be paying. > > My overall experience with Instacart I'm able to do other things that are needed to be done. What's amazing is while I'm getting my to do list complete, specifically my shopping done for me, I'm able to complete many tasks at once. Its great\! I truly enjoy that you can literally choose from so many stores (convenience stores, most grocery stores, pharmacies, etc.) I'm truly grateful I tried Instacart out, its helped me in so many ways. ----- ### "Great Software When All Is Functioning Normally" — 4.0/5 > **Jennifer** | *July 18, 2024* | Biotechnology | Recommendation rating: 7.0/10 > > **Pros**: I love that we can have our office's perishables delivered from trusted sources and without a trip to the grocery store. Prices are marked up but not unreasonably so. > > **Cons**: The customer service for anything beyond a missing item is atrocious. If you have an order problem, that is usually handled with a few clicks quickly and efficiently. If you are honest and not abusing "missing items" you're credited right away. If you have any problem that involves a human and not AI, it is an endless cycle of being bounced between chats with no substantial answers/fixes. The customer service has made me contemplate canceling once. > > Perfect when all functions as it is supposed to. Atrocious customer service when a human is needed. ----- ### "Senior customer who ckd mrmbetship due to multiple occasions of poor product quality and unresponsive customer service." — 1.0/5 > **Deb** | *May 4, 2024* | Supermarkets | Recommendation rating: 0.0/10 > > **Pros**: Not much. Overcharged and poor or rotton products. No quality control. > > **Cons**: Same as above. Do not use this service as they ship liw quality products ----- ### "I will always use Instacart\!" — 5.0/5 > **Shari** | *September 29, 2021* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I love how easy I can order groceries and how quick I can receive them\! I can receive my order in as little as 2 hours\! Everything always comes well packaged and delivered right to my door. If I have any issues with my order (rare occasions), I can simply report it in the app and receive a refund. Very easy and convenient app to use frequently. > > **Cons**: There is nothing that I like least about Instacart. > > Overall, my experience with Instacart has been highly satisfied\! ----- ### "Improvements to Instacart." — 5.0/5 > **Gideon** | *May 11, 2023* | Arts & Crafts | Recommendation rating: 10.0/10 > > **Pros**: I liked that because it is a food delivery app, it is currently gaining ground in the market > > **Cons**: I have no negative points about this app. > > I usually do a considerable amount of online orders, as I don't have much time because of work, my wife and I are always looking for apps that can provide us with these qualities that I listed. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/2047346/instacart?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2047346/instacart) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data