URBANTZ

4.3 (28)
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Europe's leading delivery management system for enterprises.

About URBANTZ

Urbantz is a powerful, easily configurable last mile delivery management platform for enterprises. Our happy customers include Bosch, Carrefour, England's National Health Service, FM Logistic, Siemens, Westwing, Home24, Postnord, Marley Spoon and many more.

We help the largest retail and logistics brands deliver more by making it easy to rapidly scale their delivery networks and provide richer recipient experiences - empowering them with full visibility and control across their fleets and carriers.


Key benefits of URBANTZ

DELIVERY MANAGEMENT

- Dynamic route planning: Smartly plan and dispatch deliveries and collections across your fleets and carriers. With our AI-powered dynamic route planner, it’s never been simpler to add your own business logic to the mix.

- Visibility and Insights: Get real-time visibility across your last mile logistics with predictive alerts, analytics and configurable reports on the performance of every delivery, driver and carrier.

- Multi-Carrier Management: Harness the full power of your carrier network. With Urbantz it’s easy to onboard partners and achieve full visibility and control over any multi-carrier environment.

- Driver Management: Rapidly onboard and support drivers through every step of a delivery or pickup and ensure a secure digital chain of custody. All with our advanced, user-friendly mobile drivers app.

- Scenarios: Configure the unique workflow scenarios your drivers need for more accurate route planning and delivery experiences befitting your brand.

RECIPIENT EXPERIENCE

- Real-time Delivery Slots: Show the real-time availability of your carriers at checkout to cut failed deliveries and steer consumers towards booking the most optimal delivery slots.

- Branded delivery tracking: Drive engagement and repeat purchases with branded delivery tracking software that gives recipients greater visibility and control over deliveries and collections.

- Communication: Build customer trust and drive first-time delivery success by maintaining excellent lines of communication between dispatchers, drivers and recipients.

CONNECTIVITY

- The Urbantz Carrier Network: Access our pre-integrated library of carriers serving 50+ markets, easily add other carriers you need with our Carrier Network Builder, or digitalise small carriers that don't have their own technology.

- Carrier Network Builder: Scale your delivery capacity by rapidly adding any carrier to our platform. We handle the complexity of quick and cost-effective integrations so you can monitor, optimise and switch between carriers as you need.

- Integrations: Integrate Urbantz easily with your ERP, OMS, WMS, CRM and ecommerce platforms for seamless last mile delivery management.


Images

URBANTZ Software - JOIN THE BIGGEST BRANDS RELYING ON URBANTZ EVERY DAY
URBANTZ Software - Get full visibility over your delivery operation in real time. No matter whether you have your own fleet or work with external carriers. Forget about failed deliveries, easily contact drivers, track realtime position of the courier, optimise routes.
URBANTZ Software - Without coding configure your delivery flows and required your drivers or carriers to follow specific steps during the delivery process.
URBANTZ Software - Custom delivery scenarios and detailed guidance for couriers or drivers via mobile app or PDA
URBANTZ Software - Real-time slot booking and ranking. Urbantz defines the most optimal delivery time-slots allowing you to propose customers those that are more convenient for you. You can incentivise customer's choice by labelling slots with CO2 ranking or pricing options
URBANTZ Software - Customise your order tracking pages depending on the brand requirements.
URBANTZ Software - Plan and optimise you delivery rounds across your own, external or mixed fleets to get better cost, smarter routes and lower CO2 emissions.
URBANTZ Software - White-labeled tracking pages with configurable fields, recipient-driver communication and realtime tracking of the driver to reduce customer complaints and number of failed deliveries.
URBANTZ Software - All-in-one system for large scale delivery operations
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URBANTZ video
URBANTZ video
URBANTZ video
URBANTZ Software - JOIN THE BIGGEST BRANDS RELYING ON URBANTZ EVERY DAY
URBANTZ Software - Get full visibility over your delivery operation in real time. No matter whether you have your own fleet or work with external carriers. Forget about failed deliveries, easily contact drivers, track realtime position of the courier, optimise routes.
URBANTZ Software - Without coding configure your delivery flows and required your drivers or carriers to follow specific steps during the delivery process.
URBANTZ Software - Custom delivery scenarios and detailed guidance for couriers or drivers via mobile app or PDA
URBANTZ Software - Real-time slot booking and ranking. Urbantz defines the most optimal delivery time-slots allowing you to propose customers those that are more convenient for you. You can incentivise customer's choice by labelling slots with CO2 ranking or pricing options
URBANTZ Software - Customise your order tracking pages depending on the brand requirements.
URBANTZ Software - Plan and optimise you delivery rounds across your own, external or mixed fleets to get better cost, smarter routes and lower CO2 emissions.
URBANTZ Software - White-labeled tracking pages with configurable fields, recipient-driver communication and realtime tracking of the driver to reduce customer complaints and number of failed deliveries.
URBANTZ Software - All-in-one system for large scale delivery operations

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US$24.00
month

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Reviews

Overall rating

4.3 /5
(28)
Value for Money
4.1/5
Features
4.1/5
Ease of Use
4.3/5
Customer Support Software
4.4/5

Already have URBANTZ?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 28
Frederic
Overall rating
  • Industry: Retail
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Frederic H. Review

Reviewed on 2021-10-28

Urbantz has deeply modernized our brand reputation. The Urbantz teams are really committed,...

Urbantz has deeply modernized our brand reputation. The Urbantz teams are really committed, professional and conscientious.

Pros

Intuitive and pleasant user interface
Quick integration with flexible APIs

Cons

APIs could still be improved on some features

Alternatives Considered

bringg

Reasons for Switching to URBANTZ

Functional scope and relational feeling

Response from URBANTZ

Thanks so much for your review Frederic. We're glad you find the user intervace intuitive and the APIs to be flexible to your needs. Our aim is to help you build your business so it's great you've been able to enhance your repuation using the Urbantz platform.

Thanks for the suggestion on building out the features of the APIs. We're always looking at opportunities to improve the functionality of our products. If you have specific needs or suggestions, please do share them with your CSM so they can be discussed with our prodcut team!

All the best
Urbantz team

Jonas
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Flexible and quick round processing

Reviewed on 2022-09-23

Fro quick crearion of rounds, correct planning and overall easy of use I would keep on using Urbantz

Fro quick crearion of rounds, correct planning and overall easy of use I would keep on using Urbantz

Pros

Quick creation and calculation of rounds

Cons

Needs a lot of refreshing and updates. Every now and then the system falls out.

Alternatives Considered

Descartes Aljex

Reasons for Switching to URBANTZ

More flexible, faster.

Response from URBANTZ

Thanks for your review Jonas, it's great that you find the platform quick. Regarding platform updates, it's really important to us at Urbantz that we continue to evolve our solution so that it better meets our customers' needs. It's true that we are regularly updating the platform and we hope you and your teams see the benefits of these updates in terms of improved stability, efficiency and new features. We try to ensure that most of the updates are not forced so that each user can accept them at a time that suits them. We're working hard to identify the best ways to introduce new features without interrupting your work. Please let your CSM know if you think there are ways that we can do this better. Feedback like yours helps us to make our solution better and it's always appreciated.

Kjell
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Urbantz, Easy to use in last mile

Reviewed on 2022-09-26

easy to use for dispatch and planning, userfriendly for drivers

easy to use for dispatch and planning, userfriendly for drivers

Pros

Dashboard overview is clear , driver app is usage friendly

Cons

task view max 1 week view
export max 1 month
not working well in Edge

Response from URBANTZ

Thanks for your feedback, we're glad your team finds it easy to use for last mile management.

Regarding export functionality, Urbantz manages incredibly large datasets so even manipulating 1 month's worth of data in spreadsheet software such as Excel can be a challenge if your operation has a high number of deliveries. That's why we offer the possibility for customers to retrieve all their data from the platform so it can be fed into their ERP or BI system. In this way, you can
integrate your last mile delivery data with other customer information. We've also developed an Insights module that provides reports you can use to evaluate delivery activity across a variety of metrics, compare performance across hubs, carriers etc.

All the best.

Eduardo
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Superior standard features and high speed of implementation

Reviewed on 2019-03-07

Aftr checking and testing many competing products, we selected Urbantz as the most suitable for our...

Aftr checking and testing many competing products, we selected Urbantz as the most suitable for our client business needs.
People we have worked with has been very responsive. We could manage several go-lives in 2-3 months after having selected this solution.

Pros

It really works according to product specifications and features published in the website.
Standard features are superior to competitors' offering.
Product is in constant evolution.
A standard way to add specific client information and use it in business rules that can be maintained by the client without jeopardizing upgrades.
Client requests always become part of the standard product instead of starting parallel client versions. All clients are on the same platform and version.
Implementation can be as quick as client connects to Urbantz standard APIs. In our case, it took 2 months to move from the first design workshop to the first go-live.

Cons

Product cost is high.
Communication & support could be easily improved.

Response from URBANTZ

Thanks for your feedback Eduardo. We're glad you find the platform works well and that our features have offered you greater value than competing solutinos that you've used. Indeed, we're big believers in interoperability as this helps us massively reduce implementation times for our customers who need to integrate Urbantz with their other systems.

Communication is an area we are actively working on improving as we scale up. We'll continue working to try and find the best ways of keeping you informed of updates and new features.

All the best,
Urbantz team

Anthony
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Urbantz - Easypost

Reviewed on 2022-09-23

Pros

- Optimisation of routes
- Statistics about performances
- Live tracking of drivers
- ease of use of the application

Cons

- There are many possibilities within Urbantz but it takes a while to match the possibilities with the needs of the company

Response from URBANTZ

Thanks for the review Anthony. It's great that you find the application easy to use and the route optimisation effective. Indeed, there are many possibilities to configure the Urbantz platform in different ways. We pride ourselves on the fact that we can support an extremely vast range of use cases for enterprise delivery operations. We're always striving to improve our onboarding processes for customers to make that matching of possibilities and needs as efficient as possible. And of course we're adding plenty of new features as well. Please reach out to your CSM if you'd like to see how we're changing the platform in ways that can better support your use case!

Showing 5 reviews of 28 Read all reviews

URBANTZ FAQs

Below are some frequently asked questions for URBANTZ.

URBANTZ offers the following pricing plans:

  • Free Trial: Not Available

Our pricing model is designed to be as simple and transparent as possible. It doesn’t matter how many dispatchers and drivers use the platform and app, or the number of carriers you add. The only thing you pay is a small fee for each delivery or collection managed in the Urbantz platform. And thanks to our scaling discounts, the higher your delivery volume, the less you pay per job.

URBANTZ has the following typical customers:

51–200, 201–500, 501–1,000, 1,001–5,000

URBANTZ supports the following languages:

Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese

URBANTZ supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations URBANTZ has

URBANTZ offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

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