URBANTZ

Europe's leading delivery management system for enterprises.

About URBANTZ

Urbantz is a powerful, easily configurable last mile delivery management platform for enterprises. Our happy customers include Bosch, Carrefour, England's National Health Service, FM Logistic, Siemens, Westwing, Home24, Postnord, Marley Spoon and many more.

We help the largest retail and logistics brands deliver more by making it easy to rapidly scale their delivery networks and provide richer recipient experiences - empowering them with full visibility and control across their fleets and carriers.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of URBANTZ

DELIVERY MANAGEMENT

- Dynamic route planning: Smartly plan and dispatch deliveries and collections across your fleets and carriers. With our AI-powered dynamic route planner, it’s never been simpler to add your own business logic to the mix.

- Visibility and Insights: Get real-time visibility across your last mile logistics with predictive alerts, analytics and configurable reports on the performance of every delivery, driver and carrier.

- Multi-Carrier Management: Harness the full power of your carrier network. With Urbantz it’s easy to onboard partners and achieve full visibility and control over any multi-carrier environment.

- Driver Management: Rapidly onboard and support drivers through every step of a delivery or pickup and ensure a secure digital chain of custody. All with our advanced, user-friendly mobile drivers app.

- Scenarios: Configure the unique workflow scenarios your drivers need for more accurate route planning and delivery experiences befitting your brand.

RECIPIENT EXPERIENCE

- Real-time Delivery Slots: Show the real-time availability of your carriers at checkout to cut failed deliveries and steer consumers towards booking the most optimal delivery slots.

- Branded delivery tracking: Drive engagement and repeat purchases with branded delivery tracking software that gives recipients greater visibility and control over deliveries and collections.

- Communication: Build customer trust and drive first-time delivery success by maintaining excellent lines of communication between dispatchers, drivers and recipients.

CONNECTIVITY

- The Urbantz Carrier Network: Access our pre-integrated library of carriers serving 50+ markets, easily add other carriers you need with our Carrier Network Builder, or digitalise small carriers that don't have their own technology.

- Carrier Network Builder: Scale your delivery capacity by rapidly adding any carrier to our platform. We handle the complexity of quick and cost-effective integrations so you can monitor, optimise and switch between carriers as you need.

- Integrations: Integrate Urbantz easily with your ERP, OMS, WMS, CRM and ecommerce platforms for seamless last mile delivery management.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Andorra, United Arab Emirates, Antigua and Barbuda, Anguilla, Albania , Angola, Argentina, Austria, Aruba, Bosnia and Herzegovina, Barbados, Belgium, Burkina Faso, Bulgaria, Burundi, Benin, Bermuda, Bolivia, Brazil, Bahamas, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Chile, Cameroon, Colombia, Costa Rica, Cuba, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Falkland Islands, France, Gabon, United Kingdom, Grenada, French Guiana, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guinea-Bissau, Guyana, Honduras, Croatia, Haiti, Hungary, Ireland, Isle of Man, Iceland, Italy, Jersey, Jamaica, Kenya, Comoros, Saint Kitts and Nevis, Cayman Islands, Saint Lucia, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Moldova, Saint Martin, Madagascar, Mali, Martinique, Mauritania, Montserrat, Malta, Mauritius, Malawi, Mexico, Mozambique, Namibia, Niger, Nigeria, Nicaragua, Netherlands, Norway, Panama, Peru, Poland, Saint-Pierre-et-Miquelon, Puerto Rico, Portugal, Paraguay, Réunion, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Seychelles, Sudan, Sweden, Saint Helena, Slovenia, Slovakia, Sierra Leone, Senegal, Somalia, Suriname, São Tomé and Príncipe, El Salvador, Eswatini, Turks and Caicos Islands, Chad, Togo, Tunisia, Turkey, Trinidad and Tobago, Tanzania, Ukraine, Uganda, United States, Uruguay, Vatican City, Saint Vincent and the Grenadines, Venezuela, British Virgin Islands, U.S. Virgin Islands, Mayotte, South Africa, Zambia, Zimbabwe

Supported Languages

Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan , Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Images

URBANTZ Software - JOIN THE BIGGEST BRANDS RELYING ON URBANTZ EVERY DAY
URBANTZ Software - Get full visibility over your delivery operation in real time. No matter whether you have your own fleet or work with external carriers. Forget about failed deliveries, easily contact drivers, track realtime position of the courier, optimise routes.
URBANTZ Software - Without coding configure your delivery flows and required your drivers or carriers to follow specific steps during the delivery process.
URBANTZ Software - Custom delivery scenarios and detailed guidance for couriers or drivers via mobile app or PDA
URBANTZ Software - Real-time slot booking and ranking. Urbantz defines the most optimal delivery time-slots allowing you to propose customers those that are more convenient for you. You can incentivise customer's choice by labelling slots with CO2 ranking or pricing options
URBANTZ Software - Customise your order tracking pages depending on the brand requirements.
URBANTZ Software - Plan and optimise you delivery rounds across your own, external or mixed fleets to get better cost, smarter routes and lower CO2 emissions.
URBANTZ Software - White-labeled tracking pages with configurable fields, recipient-driver communication and realtime tracking of the driver to reduce customer complaints and number of failed deliveries.
URBANTZ Software - All-in-one system for large scale delivery operations
View 12 more
URBANTZ video
URBANTZ video
URBANTZ video
URBANTZ Software - JOIN THE BIGGEST BRANDS RELYING ON URBANTZ EVERY DAY
URBANTZ Software - Get full visibility over your delivery operation in real time. No matter whether you have your own fleet or work with external carriers. Forget about failed deliveries, easily contact drivers, track realtime position of the courier, optimise routes.
URBANTZ Software - Without coding configure your delivery flows and required your drivers or carriers to follow specific steps during the delivery process.
URBANTZ Software - Custom delivery scenarios and detailed guidance for couriers or drivers via mobile app or PDA
URBANTZ Software - Real-time slot booking and ranking. Urbantz defines the most optimal delivery time-slots allowing you to propose customers those that are more convenient for you. You can incentivise customer's choice by labelling slots with CO2 ranking or pricing options
URBANTZ Software - Customise your order tracking pages depending on the brand requirements.
URBANTZ Software - Plan and optimise you delivery rounds across your own, external or mixed fleets to get better cost, smarter routes and lower CO2 emissions.
URBANTZ Software - White-labeled tracking pages with configurable fields, recipient-driver communication and realtime tracking of the driver to reduce customer complaints and number of failed deliveries.
URBANTZ Software - All-in-one system for large scale delivery operations

Features

Total features of URBANTZ: 87

  • 3PL Management
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Barcoding/RFID
  • Carrier Management
  • Cash on Delivery
  • Communication Management
  • Cross Docking
  • Customer Database
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Delivery Tracking
  • Digital Signature Software
  • Dispatch Management
  • Drag & Drop
  • Driver ETA
  • Driver Management
  • Electronic Signature
  • Emergency Dispatch
  • Employee Management
  • Fleet Management Software
  • Food Delivery Dispatching
  • For Courier Services
  • Fuel Management Software
  • Fuel Tracking
  • GPS
  • Geofencing
  • Geographic Maps
  • Geolocation
  • Incident Reporting
  • Label Printing
  • Labeling
  • Live Driver Tracking
  • Live Tracking
  • Location Tracking
  • Mileage Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile Signature Capture
  • Monitoring
  • Multi-Location
  • Order Entry Software
  • Order Management Software
  • Order Tracking
  • Package Tracking
  • Performance Metrics
  • Price / Margin Management
  • Process/Workflow Automation
  • Progress Tracking
  • Proof of Delivery
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Tasks
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Route History
  • Route Management
  • Route Optimization
  • Routing
  • SMS Messaging
  • Scheduling Software
  • Self Service Portal
  • Shipment Tracking Software
  • Shipping Labels
  • Shipping Management
  • Status Tracking
  • Surveys & Feedback
  • Task Scheduling
  • Territory Management
  • Third Party Integrations
  • Transportation Management Software
  • Two-Way Communication

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Reviews

Overall rating

4.3 /5
(24)
Value for Money
4.1/5
Features
4.2/5
Ease of Use
4.4/5
Customer Support Software
4.5/5

Already have URBANTZ?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 24
Frederic
Overall rating
  • Industry: Retail
  • Company size: 5,001-10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Frederic H. Review

Reviewed on 2021-10-28

Urbantz has deeply modernized our brand reputation. The Urbantz teams are really committed,...

Urbantz has deeply modernized our brand reputation. The Urbantz teams are really committed, professional and conscientious.

Pros

Intuitive and pleasant user interface
Quick integration with flexible APIs

Cons

APIs could still be improved on some features

Alternatives Considered

bringg

Reasons for Switching to URBANTZ

Functional scope and relational feeling

Response from URBANTZ

Thanks so much for your review Frederic. We're glad you find the user intervace intuitive and the APIs to be flexible to your needs. Our aim is to help you build your business so it's great you've been able to enhance your repuation using the Urbantz platform.

Thanks for the suggestion on building out the features of the APIs. We're always looking at opportunities to improve the functionality of our products. If you have specific needs or suggestions, please do share them with your CSM so they can be discussed with our prodcut team!

All the best
Urbantz team

Eduardo
Overall rating
  • Industry: Management Consulting
  • Company size: 2-10 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Superior standard features and high speed of implementation

Reviewed on 2019-03-07

Aftr checking and testing many competing products, we selected Urbantz as the most suitable for our...

Aftr checking and testing many competing products, we selected Urbantz as the most suitable for our client business needs.
People we have worked with has been very responsive. We could manage several go-lives in 2-3 months after having selected this solution.

Pros

It really works according to product specifications and features published in the website.
Standard features are superior to competitors' offering.
Product is in constant evolution.
A standard way to add specific client information and use it in business rules that can be maintained by the client without jeopardizing upgrades.
Client requests always become part of the standard product instead of starting parallel client versions. All clients are on the same platform and version.
Implementation can be as quick as client connects to Urbantz standard APIs. In our case, it took 2 months to move from the first design workshop to the first go-live.

Cons

Product cost is high.
Communication & support could be easily improved.

Response from URBANTZ

Thanks for your feedback Eduardo. We're glad you find the platform works well and that our features have offered you greater value than competing solutinos that you've used. Indeed, we're big believers in interoperability as this helps us massively reduce implementation times for our customers who need to integrate Urbantz with their other systems.

Communication is an area we are actively working on improving as we scale up. We'll continue working to try and find the best ways of keeping you informed of updates and new features.

All the best,
Urbantz team

Jonas
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Flexible and quick round processing

Reviewed on 2021-10-26

It's very easy to use, and can save a lot of time in calculating rounds

It's very easy to use, and can save a lot of time in calculating rounds

Pros

Quick way of calculating rounds, overview is very clear.

Cons

Sometimes it's not very stable. Lot's of updates and refreshing

Response from URBANTZ

Thanks for the great review Jonas. We're glad you find the platform clear and its functionality flexible. Rapid deployment and processing are key tenets of our product vision so it means a lot to see our customers appreciate that vision and save valuable time by using our product!

Thank you as well for your note on stability and the prevalence of updates. We prefer to make regular small updates because they help us ensure more stable production environments, but we're always keen to hear your thoughts. In general, the feedback we receive is that the platform is very stable. We understand that stability is mission-critical for our customers, which is why we ensure the highest uptime in our SLAs. So we'd love to hear more about your specific experiences if that's not been the case for you. Please send any feedback you have on this with your CSM so it can be shared with the Product team directly.

All the best,
Urbantz team

Julien
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Friendly and efficient last mile delivery platform

Reviewed on 2021-08-20

Good experience both with the platform and the Urbantz team, from sales team to customer success...

Good experience both with the platform and the Urbantz team, from sales team to customer success and project teams.

Pros

Architecture of the platform, easy integrations thanks to APIs
Fast rollout capabilities of the platform in new cities and countries
Easy to use for drivers, dispatchers and customers
Availability of the platform

Cons

Embedded reporting capabilities

Response from URBANTZ

Thanks for the review Julien, we really appreciate your feedback.

It's great your teams find the platform easy to use - and we're glad you've enjoyed the experience of working with us.

The ability to quickly scale operations to new cities and fleets is something we've put a lot of time into, so it's gratifying to see those efforts paying dividends for our customers!

We're actively looking into new reporting capabilities that will further enhance the platform. Then hopefully that 9 you gave us will become a 10!

Jonathan
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Best software for last mile delivery so far

Reviewed on 2021-04-21

You can customize the software based on your need. The software is very flexible and Urbantz has a...

You can customize the software based on your need. The software is very flexible and Urbantz has a very good customer support.

Pros

The software is very simple to implement, its daily use is very intuitive and its functionalities allow us to offer the best experience to our customers.

Cons

Some features such as the integration of relay points during the rounds need to be improved in order to enhance the software and address all the issues of last mile delivery.

Response from URBANTZ

Thanks for your review. Ease of use, configurability and flexibility are some of the guiding principles behind the development and continued evolution of the Urbantz platform, so it's very gratifying when we see customers appreciate the end result of all that work!

Thanks for your feedback on integration of relay points during rounds. We're always looking for ways to improve the platform and offer greater functionality across the entire last mile.

All the best,
Urbantz team

Showing 5 reviews of 24 Read all reviews

URBANTZ FAQs

Below are some frequently asked questions for URBANTZ.

URBANTZ offers the following pricing plans:

  • Free Trial: Not Available

Our pricing model is designed to be as simple and transparent as possible. It doesn’t matter how many dispatchers and drivers use the platform and app, or the number of carriers you add. The only thing you pay is a small fee for each delivery or collection managed in the Urbantz platform. And thanks to our scaling discounts, the higher your delivery volume, the less you pay per job.

URBANTZ has the following typical customers:

51-200, 201-500, 501-1,000, 1,001-5,000

URBANTZ supports the following languages:

Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese

URBANTZ supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations URBANTZ has

URBANTZ offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

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