About Identifix
Identifix is a cloud-based database that helps businesses in the automotive industry access original equipment manufacturer (OEM) services and repair information. The built-in estimating tools allow users to check equipment availability and price, create multiple jobs, build recurring task templates, and send estimates to customers via email.
Key benefits of Identifix
• Identifix enables users to search for the vehicle, issue, or vehicle code to complete the repair work.
• The platform delivers original equipment manufacturer (OEM) information through service manuals, R&R procedures, color-coded wiring diagrams, and more to execute the repair job efficiently.
• Direct-Hit allows professionals to search wiring diagrams using keywords and view multiple wiring diagrams on a single page without having to flip through a bunch of different pages.
• It collects and store labor and parts information in a centralized repository, enabling users to locate parts, labor times, and costs of vehicles in real-time.
• The shop management and diagnostic platform lets professional automotive technicians identify and fix problems, track inventories, and generate custom reports on a unified platform.
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Reviews
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- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
One valuable tool
Reviewed on 2021-08-26
Identifix is a great tool to add to your toolbox. The way it can help on some of those odd issues...
Identifix is a great tool to add to your toolbox. The way it can help on some of those odd issues outweighs the cost of the subscription.
Pros
Identifix directhit is very easy to use. It is a great tool to help diagnose problems. With all the user submitted data it can be very helpful.
Cons
Navigating the service manuals section can be not as easy to navigate compared to other products. Not a deal breaker
Alternatives Considered
ALLDATAReasons for Switching to Identifix
The database of user submissions is vastly larger than other products- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Information and more
Reviewed on 2019-08-23
Ease of use with a quick, accurate symptom based search function provides me with possible...
Ease of use with a quick, accurate symptom based search function provides me with possible solutions and the required test procedures to confirm a suspicion. Saves time and increases the accuracy of a repair.
Pros
The program gives me the ability to quickly identify pattern failures that may lead to a solution for a problem on a vehicle. Symptom search works well and minimizes search time. Test procedures, component information, wiring diagrams, TSB’s and recalls are all listed with the symptom to further increase ease of use and minimize wasted time searching for each item individually.
Sending a request for help within the program for assistance finding information is excellent. The help desk personnel who respond to help requests are prompt, helpful and very nice to deal with.
Cons
Parts and Labor Estimator fails to meet my needs. Searching for parts or labor functions sometimes fails to supply required information or results supplied are inaccurate.
Maintenance schedule fails to display labor functions in a uniform order and mixes “Inspect” functions with “Replace” functions. Other maintenance schedules present all “Inspect” functions followed by all “Replace” functions which streamlines preparation leading up to the actual work by allowing me to see all items that need replacement and order parts accordingly before the tech receives the job.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
Your information MIGHT be in there, under hundreds of unrelated documents
Reviewed on 2018-10-08
Pros
Getting information from real-world technician notes is great! 'Nightmare vehicles' are where this system shines.
Cons
Regular maintenance and simple, day to day information is a horrible! WAY too much unrelated information.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
EVERYTHING..... ALL IN one place
Reviewed on 2022-06-23
Overall I LOVE it. My personal productivity has gone through the roof. Which helps my techs get...
Overall I LOVE it. My personal productivity has gone through the roof. Which helps my techs get their productivity up. And that means making more oney all around!
Pros
I LOVE Identifix. I no longer have to open half a dozen different windows to find information I need. I can find cars that have had the same issue, how to test that issue, diagrams and wiring for it and a list that shows what the most common fix is for that issue. ALL IN IDENTIFIX....GREAT PROGRAM
Cons
There are a couple things that could be a little easier. Many times specifications are not listed under SPECIFICATIONS. I have to search for them under testing info. It should be easier to find fuel pressure.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Identifix
Reviewed on 2019-08-21
I will continue to use the software because when it comes to fixing cars it is a great software for...
I will continue to use the software because when it comes to fixing cars it is a great software for mechanics to use for helping to troubleshoot.
Pros
The program integrates with my Invoicing software. It's easy to look up Repairs for most vehicles. It's gives what other mechanics have done to fix the problems.
Cons
It's not easy to maneuver around some of the other parts of the program. Not always easy to find what you are looking for.
Identifix FAQs
Below are some frequently asked questions for Identifix.Q. What type of pricing plans does Identifix offer?
Identifix offers the following pricing plans:
- Starting from: US$189.00
- Free Trial: Available
Contact vendor directly for pricing information.
Q. Who are the typical users of Identifix?
Identifix has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Identifix support?
Identifix supports the following languages:
English
Q. Does Identifix support mobile devices?
Identifix supports the following devices:
Q. What other apps does Identifix integrate with?
We do not have any information about what integrations Identifix has
Q. What level of support does Identifix offer?
Identifix offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support
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