Identifix Shop Manager

4.2 (49)
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Auto shop management tool for automotive and repair services

About Identifix Shop Manager

Identifix Shop Manager is a cloud-based auto repair software that helps businesses in the automotive industry access original equipment manufacturer (OEM) services and repair information. The built-in estimating tools allow users to check equipment availability and price, create multiple jobs, build recurring task templates, and send estimates to customers via email.

It helps manage daily activities, from generating accurate repair orders to optimizing inventory and analyzing business metrics. The software enhances efficiency with digital inspections, steady workflow strategies, and clear communication. It modernizes customer interactions with digital messaging, customized repair orders, and remote payments.


Key benefits of Identifix Shop Manager

•Identifix enables users to search for the vehicle, issue, or vehicle code to complete the repair work.

•The platform delivers original equipment manufacturer (OEM) information through service manuals, R&R procedures, color-coded wiring diagrams, and more to execute the repair job efficiently.

•It collects and store labor and parts information in a centralized repository, enabling users to locate parts, labor times, and costs of vehicles in real-time.

•The shop management and diagnostic platform lets professional automotive technicians identify and fix problems, track inventories, and generate custom reports on a unified platform.


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Identifix Shop Manager Software - Identifix Shop Manager manage work order
Identifix Shop Manager Software - Identifix Shop Manager RO quickview
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Identifix Shop Manager Software - Identifix Shop Manager manage work order
Identifix Shop Manager Software - Identifix Shop Manager RO quickview
Identifix Shop Manager Software - Identifix Shop Manager analysis

Not sure about Identifix Shop Manager? Compare with a popular alternative

Identifix Shop Manager

4.2 (49)
VS.
Most reviewed

Starting Price

No pricing found
US$199.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

19
37

Integrations

9
6

Ease of Use

4.0 (49)
4.7 (250)

Value for Money

3.6 (49)
4.6 (250)

Customer Service

3.9 (49)
4.7 (250)
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ALLDATA

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ALLDATA is a cloud-based OEM diagnostic suite that helps automotive businesses conduct vehicle inspections based on...

ALLDATA Shop Manager

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Reviews

Overall rating

4.2 /5
(49)
Value for Money
3.6/5
Features
4.1/5
Ease of Use
4.0/5
Customer Support Software
3.9/5

Already have Identifix Shop Manager?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 49
Jeffrey
Jeffrey
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Could not run our business without Identifix

Reviewed on 2023-11-27

We enjoy Identifix a lot more than we did Mitchell1.

We enjoy Identifix a lot more than we did Mitchell1.

Pros

Identifix allows us to pull labor hours easily. It also provides parts estimates and wire diagrams for tough jobs.

Cons

If Identifix could actually fix the car for us that would be great. Other than that there is nothing we do not like about Identifix.

Jason
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

identifix premiere diagnostics database

Reviewed on 2024-06-03

i love identifix for diagnostics this is my go too software

i love identifix for diagnostics this is my go too software

Pros

diagnostics, my go to for any diag info and test procedures

Cons

difficult to navigate and not very user friendly definitely not intuitive

fred
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

At one time 4 years ago and before it was great

Reviewed on 2024-02-22

A subscriber for 18 years, the last three years all the info they had has disappeared. The sight is...

A subscriber for 18 years, the last three years all the info they had has disappeared. The sight is practically worthless

Pros

all most every single car trouble I would look up I had tons of info

Cons

Now after covid the sight has been scrubbed of 80% of its info

GENE
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Cannot cancel subscription

Reviewed on 2024-11-01

Pros

Manual Ok

Cons

Have tried for 3 months to cancel, still charging my CC

Kyle
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Identifix Packs A Lot of Value

Reviewed on 2023-12-01

We are impressed with Identifix, and would recommend it be used, along with one other diagnostic...

We are impressed with Identifix, and would recommend it be used, along with one other diagnostic finding tool, in order to be the most accurate in service shops.

Pros

While not using Identifix for a very extended period of time (less than 6 months), our service department was very impressed with the product. The main functionality we used the product for was service work diagnositic estimates and recommendations. We would use another product, Mitchell1, and used Identifix synonymously to verify issues with vehicles. We were very impressed and the two products worked well together. Technicians can do a great job of imputing their own fixes into Identifix in order to verify concerns.

Cons

Identifix does not update as frequently as other products, and they have not changed their user interface in some time. Because technicians can enter their own fixes, sometimes the interface seems antiquated and jumbled.

Alternatives Considered

ALLDATA Shop Manager

Reasons for Choosing Identifix Shop Manager

Wanted to compare Mitchell to another product.

Switched From

Mitchell RepairCenter
Showing 5 reviews of 49 Read all reviews

Identifix Shop Manager FAQs

Below are some frequently asked questions for Identifix Shop Manager.

Identifix Shop Manager offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Identifix Shop Manager has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Identifix Shop Manager supports the following languages:

English

Identifix Shop Manager supports the following devices:

Identifix Shop Manager integrates with the following applications:

AutoVitals, Broadly, Demandforce, Kukui, Nexpart Distribution Management, PartsTech, QuickBooks Enterprise, Shopgenie, Steer

Identifix Shop Manager offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support

Related categories

See all software categories found for Identifix Shop Manager.