Identifix

OEM database for automotive services and repair industry

About Identifix

Identifix is a cloud-based database that helps businesses in the automotive industry access original equipment manufacturer (OEM) services and repair information. The built-in estimating tools allow users to check equipment availability and price, create multiple jobs, build recurring task templates, and send estimates to customers via email.

Pricing starting from:

US$189.00

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Identifix

• Identifix enables users to search for the vehicle, issue, or vehicle code to complete the repair work.

• The platform delivers original equipment manufacturer (OEM) information through service manuals, R&R procedures, color-coded wiring diagrams, and more to execute the repair job efficiently.

• Direct-Hit allows professionals to search wiring diagrams using keywords and view multiple wiring diagrams on a single page without having to flip through a bunch of different pages.

• It collects and store labor and parts information in a centralized repository, enabling users to locate parts, labor times, and costs of vehicles in real-time.

• The shop management and diagnostic platform lets professional automotive technicians identify and fix problems, track inventories, and generate custom reports on a unified platform.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

US$189.00

  • Free Version
  • Free Trial
  • Subscription

Images

Identifix Software - Identifix main dashboard
Identifix Software - 2
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Identifix Software - Identifix main dashboard
Identifix Software - 2

Features

Total features of Identifix: 14

  • Accounting Software
  • Activity Dashboard
  • Automated Scheduling
  • Contact Database
  • Estimating
  • For Automotive Dealerships
  • Inventory Management Software
  • Maintenance Scheduling
  • Multi-Location
  • New Car Dealer
  • Quotes/Estimates
  • Reporting/Analytics
  • Service Department
  • Used Car Dealer

Alternatives

ALLDATA

4.1
#1 Alternative to Identifix
ALLDATA is a cloud-based OEM diagnostic suite that helps automotive businesses conduct vehicle inspections based on...

Mitchell RepairCenter

3.2
#2 Alternative to Identifix
Mitchell RepairCenter is a web-based shop management software designed to help businesses in the automotive industry...

Salesforce Automotive CRM

0
#3 Alternative to Identifix
Salesforce Automotive CRM is an auto-dealer management software that helps businesses manage customer engagement,...

Marketing 360

4.6
#4 Alternative to Identifix
Marketing 360 is trusted by over 20,000 small businesses. Business owners use our business growth platform because the...

Reviews

Overall rating

4.2 /5
(39)
Value for Money
3.5/5
Features
4.2/5
Ease of Use
4.0/5
Customer Support Software
3.9/5

Already have Identifix?

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Showing 5 reviews of 39
Chris
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

One valuable tool

Reviewed on 2021-08-26

Identifix is a great tool to add to your toolbox. The way it can help on some of those odd issues...

Identifix is a great tool to add to your toolbox. The way it can help on some of those odd issues outweighs the cost of the subscription.

Pros

Identifix directhit is very easy to use. It is a great tool to help diagnose problems. With all the user submitted data it can be very helpful.

Cons

Navigating the service manuals section can be not as easy to navigate compared to other products. Not a deal breaker

Alternatives Considered

ALLDATA

Reasons for Switching to Identifix

The database of user submissions is vastly larger than other products
Jim
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Information and more

Reviewed on 2019-08-23

Ease of use with a quick, accurate symptom based search function provides me with possible...

Ease of use with a quick, accurate symptom based search function provides me with possible solutions and the required test procedures to confirm a suspicion. Saves time and increases the accuracy of a repair.

Pros

The program gives me the ability to quickly identify pattern failures that may lead to a solution for a problem on a vehicle. Symptom search works well and minimizes search time. Test procedures, component information, wiring diagrams, TSB’s and recalls are all listed with the symptom to further increase ease of use and minimize wasted time searching for each item individually.
Sending a request for help within the program for assistance finding information is excellent. The help desk personnel who respond to help requests are prompt, helpful and very nice to deal with.

Cons

Parts and Labor Estimator fails to meet my needs. Searching for parts or labor functions sometimes fails to supply required information or results supplied are inaccurate.

Maintenance schedule fails to display labor functions in a uniform order and mixes “Inspect” functions with “Replace” functions. Other maintenance schedules present all “Inspect” functions followed by all “Replace” functions which streamlines preparation leading up to the actual work by allowing me to see all items that need replacement and order parts accordingly before the tech receives the job.

Bryan
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Complete Repair Information

Reviewed on 2019-05-11

It was okay, it would work for anyone but did not have a good experience with customer service.

It was okay, it would work for anyone but did not have a good experience with customer service.

Pros

Identifix had most the information we needed in the moment.

Cons

Compared to Alldata they seem to have the same information with worse customer service. On hold forever. Would say Mitchell1 is superior to both.

Alternatives Considered

ALLDATA

Reasons for Switching to Identifix

It was not as familiar as Alldata and poor customer service.
stephaney
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

EVERYTHING..... ALL IN one place

Reviewed on 2022-06-23

Overall I LOVE it. My personal productivity has gone through the roof. Which helps my techs get...

Overall I LOVE it. My personal productivity has gone through the roof. Which helps my techs get their productivity up. And that means making more oney all around!

Pros

I LOVE Identifix. I no longer have to open half a dozen different windows to find information I need. I can find cars that have had the same issue, how to test that issue, diagrams and wiring for it and a list that shows what the most common fix is for that issue. ALL IN IDENTIFIX....GREAT PROGRAM

Cons

There are a couple things that could be a little easier. Many times specifications are not listed under SPECIFICATIONS. I have to search for them under testing info. It should be easier to find fuel pressure.

Patrick
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Super helpful tool for small repair shop

Reviewed on 2020-04-28

Pros

Identifix has saved us lots of money and time by helping pinpoint troublesome vehicle’s maladies. Identifix has paid for itself many times over.

Cons

The overall interface is a little “busy” but after getting used to it, it became pretty seamless.

Alternatives Considered

Mitchell RepairCenter

Switched From

ALLDATA
Showing 5 reviews of 39 Read all reviews

Identifix FAQs

Below are some frequently asked questions for Identifix.

Identifix offers the following pricing plans:

  • Starting from: US$189.00
  • Free Trial: Available

Contact vendor directly for pricing information.

Identifix has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Identifix supports the following languages:

English

Identifix supports the following devices:

We do not have any information about what integrations Identifix has

Identifix offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support

Related categories

See all software categories found for Identifix.