Identifix

4.2 (46)
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OEM database for automotive services and repair industry

About Identifix

Identifix is a cloud-based database that helps businesses in the automotive industry access original equipment manufacturer (OEM) services and repair information. The built-in estimating tools allow users to check equipment availability and price, create multiple jobs, build recurring task templates, and send estimates to customers via email.


Key benefits of Identifix

• Identifix enables users to search for the vehicle, issue, or vehicle code to complete the repair work.

• The platform delivers original equipment manufacturer (OEM) information through service manuals, R&R procedures, color-coded wiring diagrams, and more to execute the repair job efficiently.

• Direct-Hit allows professionals to search wiring diagrams using keywords and view multiple wiring diagrams on a single page without having to flip through a bunch of different pages.

• It collects and store labor and parts information in a centralized repository, enabling users to locate parts, labor times, and costs of vehicles in real-time.

• The shop management and diagnostic platform lets professional automotive technicians identify and fix problems, track inventories, and generate custom reports on a unified platform.


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Identifix Software - Identifix main dashboard
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Identifix Software - Identifix main dashboard
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Not sure about Identifix? Compare with a popular alternative

Identifix

4.2 (46)
VS.
Most reviewed

Starting Price

US$189.00
US$189.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

14
20

Integrations

No integrations found
3

Ease of Use

4.0 (46)
4.1 (73)

Value for Money

3.6 (46)
3.8 (73)

Customer Service

3.9 (46)
4.0 (73)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.2 /5
(46)
Value for Money
3.6/5
Features
4.1/5
Ease of Use
4.0/5
Customer Support Software
3.9/5

Already have Identifix?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 46
Jeffrey
Jeffrey
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Could not run our business without Identifix

Reviewed on 2023-11-27

We enjoy Identifix a lot more than we did Mitchell1.

We enjoy Identifix a lot more than we did Mitchell1.

Pros

Identifix allows us to pull labor hours easily. It also provides parts estimates and wire diagrams for tough jobs.

Cons

If Identifix could actually fix the car for us that would be great. Other than that there is nothing we do not like about Identifix.

Kyle
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Identifix Packs A Lot of Value

Reviewed on 2023-12-01

We are impressed with Identifix, and would recommend it be used, along with one other diagnostic...

We are impressed with Identifix, and would recommend it be used, along with one other diagnostic finding tool, in order to be the most accurate in service shops.

Pros

While not using Identifix for a very extended period of time (less than 6 months), our service department was very impressed with the product. The main functionality we used the product for was service work diagnositic estimates and recommendations. We would use another product, Mitchell1, and used Identifix synonymously to verify issues with vehicles. We were very impressed and the two products worked well together. Technicians can do a great job of imputing their own fixes into Identifix in order to verify concerns.

Cons

Identifix does not update as frequently as other products, and they have not changed their user interface in some time. Because technicians can enter their own fixes, sometimes the interface seems antiquated and jumbled.

fred
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

At one time 4 years ago and before it was great

Reviewed on 2024-02-22

A subscriber for 18 years, the last three years all the info they had has disappeared. The sight is...

A subscriber for 18 years, the last three years all the info they had has disappeared. The sight is practically worthless

Pros

all most every single car trouble I would look up I had tons of info

Cons

Now after covid the sight has been scrubbed of 80% of its info

Chris
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

One valuable tool

Reviewed on 2021-08-26

Identifix is a great tool to add to your toolbox. The way it can help on some of those odd issues...

Identifix is a great tool to add to your toolbox. The way it can help on some of those odd issues outweighs the cost of the subscription.

Pros

Identifix directhit is very easy to use. It is a great tool to help diagnose problems. With all the user submitted data it can be very helpful.

Cons

Navigating the service manuals section can be not as easy to navigate compared to other products. Not a deal breaker

Alternatives Considered

ALLDATA

Reasons for Switching to Identifix

The database of user submissions is vastly larger than other products
Sharon
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Identifix

Reviewed on 2019-08-21

I will continue to use the software because when it comes to fixing cars it is a great software for...

I will continue to use the software because when it comes to fixing cars it is a great software for mechanics to use for helping to troubleshoot.

Pros

The program integrates with my Invoicing software. It's easy to look up Repairs for most vehicles. It's gives what other mechanics have done to fix the problems.

Cons

It's not easy to maneuver around some of the other parts of the program. Not always easy to find what you are looking for.

Showing 5 reviews of 46 Read all reviews

Identifix FAQs

Below are some frequently asked questions for Identifix.

Identifix offers the following pricing plans:

  • Starting from: US$189.00
  • Free Trial: Available

Contact vendor directly for pricing information.

Identifix has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Identifix supports the following languages:

English

Identifix supports the following devices:

We do not have any information about what integrations Identifix has

Identifix offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support

Related categories

See all software categories found for Identifix.