Bloomreach

4.8 (55)
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Bloomreach personalizes the e-commerce experience

About Bloomreach

Bloomreach personalizes the e-commerce experience. Its data engine unifies real-time customer and product data so businesses understand what customers really want. By connecting that understanding to every channel, the e-commerce experience becomes limitless — reflecting a changing customer as they shop. Amplified by the speed and scale of Loomi, Bloomreach's AI for e-commerce, this creates endless new paths to purchase, greater profitability, and fast business growth. Bloomreach products include: Engagement, a marketing automation platform; Discovery, an e-commerce search solution; Content, a headless CMS; and Clarity, AI-powered conversational shopping.


Key benefits of Bloomreach

True Personalization: Fix the fractured customer journey with personalized commerce experiences that drive revenue through search, browse, layout and content.

Product and customer data: Bloomreach has an unparalled understanding of who your customer is and what they're hoping to find. It relevance engine looks at every aspect of your data, and ensures every experience meets consumer intention. For example, it knows when "chocolate" is the product and when it's an attribute, meaning that when someone searches for “milk chocolate,” they'll be shown bars or chocolate rather than pints of chocolate milk.

Commerce-specific ML and Datasets: Bloomreach's commerce-specific ML is backed by more than 12 years of data, meaning customers benefit from its extensive global libraries and database. And once you're a customer, Bloomreach creates information that is only yours.


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Reviews

Overall rating

4.8 /5
(55)
Value for Money
4.6/5
Features
4.6/5
Ease of Use
4.5/5
Customer Support Software
4.9/5

Already have Bloomreach?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 55
Javier
Javier
Overall rating
  • Industry: Banking
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Very user friendly and personalized

Reviewed on 2023-06-06

Bloomreach is helping to automate all the campaigns related to the lifecycle of our clients.

Bloomreach is helping to automate all the campaigns related to the lifecycle of our clients.

Pros

Bloomreach is a very user friendly platform. You'll easily create scenarios & campaigns, set logics, edit templates and see the automated dashboards for each campaign. Also the support team is very fast and useful when you have any problem.

Cons

Reports feature sometimes could be ver overwhelming and not that user friendly.

Anja
Overall rating
  • Industry: Food & Beverages
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Bert inser friendly

Reviewed on 2024-03-22

Pros

The ease of use. It’s super easy to learn the basics and once you’ve learned the basics the rest will be easy to learn as well

Cons

Our business is complex and Bloomreach doesn’t have support for all our needs

Jan
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Great, better and the worst...

Reviewed on 2023-10-11

Amazing, complicated and unfortunatelly very often frustrating

Amazing, complicated and unfortunatelly very often frustrating

Pros

Amazing tool with many different features... imposible to pick only few.

Cons

Lack of real-life tutorials (not just lengthy documentation on your website).Missing proper user flow/funnel tools and a simplified way to modify dashboard data by changing just one attribute line, for example, the website URL.Please note that I am aware of the existing funnel/flow tools, but Google Analytics is still far more superior.

Luis
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Elegant, scalable and user friendly all-in-one Marketing Automation platform

Reviewed on 2024-05-29

Very competent technical and customer support team. They know what they are talking about beyond...

Very competent technical and customer support team. They know what they are talking about beyond what their solution offers. Solution is on the pricy side, but is worth the investment considering the performance and range of use cases covered. Great GDPR compliance

Pros

Speed despite volumes of data ingested. The solution is very elegant and once you are familiar with the way it works it is very easy to understand what is happening in the background and to visualise the behaviours for specific business scenarios

Cons

That is a one-in-all solution for all Marketing Automation needs. If we had to select another setup this would mean purchasing different solutions to coer all the use cases of Bloomreach. Mainly the personalisation and real time use cases are not covered by other CDPs.

Reasons for Choosing Bloomreach

Salesforce Marketing Cloud lagging behind on some core CDP features and need to purchase different Salesforce products to cover same range of use cases in Bloomreach

Reasons for Switching to Bloomreach

Only platform really covering our real time use cases without need to purchase additional add ons. Best performance and training support
Maik
Overall rating
  • Industry: Computer & Network Security
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Email Marketing ALL IN ONE Platform!

Reviewed on 2023-11-07

Pros

Email Marketing campaigns are easy to set up. Afterward, it's easy to analyze the results. To set up Email Marketing flows its also pretty easy - maintaining them too.

Cons

To build Reports is still a bit complicated but its improving.

Alternatives Considered

Klaviyo

Reasons for Switching to Bloomreach

Because I know it and compered it to the other product - Bloomreach is at the end the better solution.
Showing 5 reviews of 55 Read all reviews

Bloomreach FAQs

Below are some frequently asked questions for Bloomreach.

Bloomreach offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Bloomreach for pricing information.

Bloomreach has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Bloomreach supports the following languages:

English, French, German

Bloomreach supports the following devices:

Bloomreach integrates with the following applications:

AWS Lambda, Alexa, Amazon S3, Antavo, Bazaarvoice, BigCommerce, Brevo, Bynder, Cloudinary, Contentsquare, Crisp, Docusign, Dropbox Business, Ebay Magento Integration, Elastic Path, EmailLabs, Freshdesk, Google Ads, Google Analytics 360, Google Cloud BigQuery, Google Cloud Storage, Google Maps, Google Maps for Jira, Google Translate, Gorgias, JD Edwards EnterpriseOne, Klaviyo, Lightspeed Retail, Lightspeed eCommerce, Lionbridge Language Cloud, Magento Marketplace, Mailchimp, Mailgun, Mailjet, Messenger, Meta for Business, MetaRouter, Mews, Microsoft Azure, Microsoft Dynamics 365 Business Central tegossuite, Microsoft SQL Server, MongoDB, Motionlab Platform, Movable Ink, MySQL, Netlify, OneDrive, Oracle Responsys, Pipedrive, PostgreSQL, Relevance, Relevance platform, ResDiary, Rithum, SAP Business ByDesign, SAP Commerce Cloud, SaleSphere, Segment, Shopify, Shopify Collabs, Shopify Plus, Shopware, Sinch, Slack, Snapchat, Snowflake, SugarCRM, TikTok, Trello, Twilio, Twitter/X, UniOne, Vercel, WhatsApp, WhatsApp Bulk Sender, Yotpo, Zapier, allmysms, commercetools

Bloomreach offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep)

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