About FAQ Bot

Make the most of every conversation with help pages, chatbot and live chat in one platform. No per-agent fees. FAQ Bot helps organisations automate customer service. If you want to be a customer success champion and are looking for great automation that's easy to implement with great ROI, FAQ Bot is for you.

Pricing starting from:

US$149.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of FAQ Bot

Re-use FAQ's across your chatbot and help pages.

Provide better support by answering the questions people actually ask.

Gain insights from real questions and customer voice.

Easy to implement with fast ROI.

Devices

Business size

S M L

Markets

Australia, Canada, New Zealand, United States

Supported Languages

English

Pricing starting from:

US$149.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

FAQ Bot Software - FAQ Bot conversations
View 2 more
FAQ Bot Software - FAQ Bot conversations

Features

Total features of FAQ Bot: 65

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • Canned Responses
  • Cataloging/Categorization
  • Categorization/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Chatbot Software
  • Code-free Development
  • Communication Management
  • Configurable Workflow
  • Customer Engagement Software
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Data Import/Export
  • Engagement Tracking
  • Event Triggered Actions
  • Full Text Search
  • Geotargeting
  • Intent Recognition
  • Knowledge Base Management
  • Lead Capture Software
  • Live Chat Software
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Multiple User Accounts
  • Natural Language Processing
  • Natural Language Search
  • Offline Form
  • Performance Metrics
  • Pre-Configured Bot
  • Proactive Chat
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Tagging
  • Text Editing
  • Third Party Integrations
  • Transcripts/Chat History
  • Website Integration
  • Website Visitor Tracking
  • Widgets

Alternatives

User.com

4.7
#1 Alternative to FAQ Bot
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data...

INSIDE

4.6
#2 Alternative to FAQ Bot
Powerfront offers an array of products enabling businesses to flawlessly replicate in-person experiences online,...

DeskPRO

4.6
#3 Alternative to FAQ Bot
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters,...

Zendesk

4.4
#4 Alternative to FAQ Bot
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

Reviews

Overall rating

4.7 /5
(9)
Value for Money
4.8/5
Features
4.6/5
Ease of Use
4.9/5
Customer Support Software
4.9/5

Already have FAQ Bot?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 9
Brent C. Brent C.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Your new Digital savvy Employee

Reviewed on 2021-05-12

This is a cost effective solution to solving repeatable enquiries and delvierying a user experience...

This is a cost effective solution to solving repeatable enquiries and delvierying a user experience 24/7. It helps manage demand without FTE. Being cloud based you also benefit from others experiences and they are invested in their technology roadmap so you are always getting access to new features and improvements. They are also expert at doing chat bots rather than it being an add on service so are committed to the customer experience.

Pros

FAQBot has delivered our first digital employee. Attentive, accessible, personal and always on we've tackled a more than 30% uplift in demand into our contact centre without adding FTE. We are always looking at ways for end users to self-serve and find information from our website and knowledge base to answer their questions and FAQ bot makes it easy to amplify existing content. We no longer wate time answering repeatable questions. We also get a lot of analytics and data with our interactions which is a unique selling point. We love our digital employee - Dot; they're awesome.

Cons

None from our experience. We couldn't find any issues.

Response from Theta

Great review, thanks Brent, the team was delighted with the feedback. It's been such a pleasure to see Dot come to life

Caleb O. Caleb O.
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 5,001-10,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

FAQ Bot review

Reviewed on 2021-03-16

Great ease of use with brilliant customer support. Very easy to get support in order to navigate my...

Great ease of use with brilliant customer support. Very easy to get support in order to navigate my way around a lack of understanding or optimal ways to achieve a goal.

The UI is very simple and makes sense with options not being hidden or placed where I would not expect them to be. The ease of use means I am exploring potential functions we have not implemented rather than looking for functions I feel should exist.

Pros

The ability to add a variety of questions straight from customer questions allowing us to capture a variety of ways in which an individual may talk to the FAQ bot.

Being able to test these conversations and see the potential responses before the FAQ bot is released into a live environment.

Cons

I would like to be able to be more selective about the content that I publish. Being able to choose which items I publish after testing would be ideal

Response from Theta

Super review Caleb! Good to hear FAQ Bot is working for you. And yes those ideas for improvements on the list to get done.

Damon M. Damon M.
Overall rating
  • Industry: Financial Services Software
  • Company size: 51-200 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Easy solution

Reviewed on 2021-03-09

Easy to deploy, reliable, simple to administer.

Easy to deploy, reliable, simple to administer.

Pros

Cost effective solution with the functionality we required and the organisation had a committed roadmap to evolve the features.

Cons

We were an early adopter so initially it was light on features (it has evolved since and now includes more features than we actually use).

Response from Theta

Thanks for the great review Damon. Really appreciate it.

Elise S. Elise S.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11-50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

FAQbot experience

Reviewed on 2021-06-17

This was SUCH a useful asset, we had hundreds and hundreds of questions and conversations asked via...

This was SUCH a useful asset, we had hundreds and hundreds of questions and conversations asked via FAQbot throughout Pink Ribbon Breakfast season which otherwise would've been asked directly to the team, so we saved so much time and could get straight back to anyone who triggered the contact us form. The interface was super intuitive and [SENSITIVE CONTENT HIDDEN] was very responsive and helpful. A++

Pros

[SENSITIVE CONTENT HIDDEN] from FAQbot gave us a great comprehensive demo of the product and from there we were able to use it with ease. Once the FAQbot was live on our site it was great to be able to monitor the conversations and easily change the knowledge base, based on what was being frequently asked and this was a very easy, simple process!

Cons

Hardly any cons- this tool saved us so much time and overall it was so useful. It might be good to have conversations flagged where the 'contact us' form was triggered as many users just wrote 'as above' or 'I've already typed it' as their message, but wasn't emailed through so we had to manually search through the conversations or just contact them to ask what their query was.

Response from Theta

Thanks so much for your wonderful review Elise. We really appreciate your comments and feedback.

Rebecca P. Rebecca P.
Overall rating
  • Industry: Internet
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

DNCL FAQ Review - We Love Any!

Reviewed on 2021-02-15

Our overall experience with FAQ Bot has been great! We now have another employee to handle things...

Our overall experience with FAQ Bot has been great! We now have another employee to handle things while we focus on the more technical stuff!

Pros

The analytics are beneficial and give us an insight into whats been doing each month.

Cons

Nothing I dislike about the product but sometimes it makes you log back in when accepting a live chat. This happens randomly.

Response from Theta

Thanks for the great review Rebecca! The team really appreciate the feedback!

Showing 5 reviews of 9 Read all reviews

FAQ Bot FAQs

Below are some frequently asked questions for FAQ Bot.

FAQ Bot offers the following pricing plans:

  • Starting from: US$149.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Starter: $149 per month Standard: $499 per month Premium: $679 per month

FAQ Bot has the following typical customers:

11-50, 51-200, 201-500, 501-1,000, 1,001+

FAQ Bot supports the following languages:

English

FAQ Bot supports the following devices:

FAQ Bot integrates with the following applications:

Marketo Engage, Messenger, Microsoft Dynamics AX, Microsoft SharePoint, Microsoft Teams

FAQ Bot offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for FAQ Bot.