Schedulicity

Online appointment scheduling, marketing & payment solution

4.4 /5 (87 reviews) Write a Review!

Schedulicity Overview

What is Schedulicity?

Loved by 100k other business on Schedulicity! The fuss-free, all-in-one scheduling software to run your business smoothly. Everything you need is simply automated: appointment/class scheduling, seamless payments, email marketing, client text reminders, and more. Clients can book 24/7 through our website, app, or even your Facebook and Instagram profiles. It only takes minutes to get started - and no contracts! Watch your business thrive and add on what your business needs.

Schedulicity Overview

Pricing

Starting from
$20.00/month

Pricing options

Free Trial
Subscription
Value for money

Free account: 10 appointments per month, unlimited email marketing, unlimited classes and workshops

Add on Unlimited Appointments:
1 Provider: $20/month
2-5 Providers: $30/month
6-10 Providers: $40/month
11+ Providers: $50/month

Seamless payment processing offered through Schedulicity Pay with rates starting at 1.99%.

Premium Add-ons (starting at $5): Client Text Reminders, Package Management, AutoBilling, MultiLocation Management, Automated Email Marketing


Schedulicity Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Schedulicity video Schedulicity video Schedulicity video Schedulicity screenshot: Schedulicity screenshot: Schedulicity screenshot: Schedulicity screenshot: Schedulicity screenshot:

Schedulicity Reviews

Schedulicity Reviews

Overall rating
4.4
/
5
Excellent
52

Very good
22

Average
9

Poor
2

Terrible
2

Value for Money
4.5
Features
4.2
Ease of Use
4.5
Customer Support
4.5
85% recommended this app
Joan S.

I have utilized online scheduling for over 15 years and this system is the most user friendly...


Verified Reviewer

Wow - that's all I can say!


Kaylee C.

Learning Curves

Schedulicity has been great to work with. The customer service's willingness to have conversations about features that are not currently offered and work towards current solutions to find what can and will work has been outstanding. The software allows for ease of use. They acknowledge where they are not meeting expectations and work diligently toward a resolution. The customer service engagement


Nadia D.

Once an excellent scheduling and payment processor...now subpar

The business problems I am solving appear to be those created by using Schedulicity. The 'Rockstars' are friendly, but whoever is in charge really needs to think about R & D and QA.

I loved Schedulicity at its inception, now I see very little benefit to using it....unless you call mindless hours clicking on appointments to determine whether or not a session has been paid for each and every session for each and every client.


Scott P.

So glad I made the change

Glad I made the change.


Joan S.

I have utilized online scheduling for over 15 years and this system is the most user friendly of any

Used Daily for 2+ years
Reviewed on 3/7/2018
Review Source: Capterra

Pros

I have used many other systems and many of them are clunky and difficult to use. My high tech clients and my computer newbie clients alike tell me they appreciate how easy and intuitive the options are. I like that it doesn't require that I take payment or payment information from my clients. I don't want to scare them away when they want to work with me. I like that I can keep track of packages by date so I know when packages have been purchased and what is left over easily. I like that system works well on a phone and on my computer. The staff response rate is incredibly quick and knowledgeable, it also feels personal, like a friend is writing me about the status of my request, not just a down and dirty response. When staff doesn't know the answer, they get back to me fast. Other systems I have used have bugs in the system that they have expected us to get used to. I have only had one time when we couldn't use the system for a very brief period of time in over 5 years of use. Love the fact that we can customize personal time into the schedule easily, and that we can click on it to change individual or series appointments, very useful.

Cons

I would love to look back on dates for even longer than the system allows - years back would be great. It really has replaced my datebook and I have always been a paper datebook girl but this was too easy too use for everything. I had so many people using the online system that I couldn't keep up with the paper option, it was no where near as up to date as the online system. I would like the date to be more obvious for package purchases than it is currently. You can see when it was purchased in edit, but it's not visible unless you hit that button.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Verified Reviewer

Wow - that's all I can say!

Used Daily for 6-12 months
Reviewed on 7/20/2018
Review Source: Capterra

Pros

Both the app and the web interface are very handy and convenient for clients to use to book their own appointments. Plus, on the business side, there are so many features, from just scheduling patients in my own office to reminders by text and email to marketing features.

Patients have told me how easy it is to schedule their appointments, and I love how it helps reduce no-shows by reminding them of their appointments. The best thing is that I can set how much in advance they receive their reminder, so that I can customize when they get notified/reminded. I like the fact that you can automatically send out a thank you to patients after they visit you the first time as well.

The cost for text reminders is less, and it's a great value for the cost of making sure you have patients that walk through the doors remembering their appointments. Highly recommended for anyone who wants to offer your patients the power and control of setting their own appointments online. I am surprised more businesses don't offer this convenience to their clients. It really is empowering to them and convenient, because they don't have to pick up the phone to schedule, modify, or cancel their appointments. Plus, once they are in the system you have their email and phone number, so contacting them is a snap if you ever need to.

Cons

A bit clunky when it comes to making appointments show up on a google calendar. Sometimes the app doesn't work as it should. I wish the app would make it easier for the business to manage their side of things, but the app is clearly designed for the customer, and the business owner needs to use the web interface for managing their side of things. No big deal, but it was just a bit confusing at the beginning, when I tried using the app to manage the business side and it wasn't working.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Kaylee C.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Learning Curves

Used Daily for Free Trial
Reviewed on 8/26/2020
Review Source: Capterra

Schedulicity has been great to work with. The customer service's willingness to have conversations about features that are not currently offered and work towards current solutions to find what can and will work has been outstanding. The software allows for ease of use. They acknowledge where they are not meeting expectations and work diligently toward a resolution. The customer service engagement

Pros

In the short time that my business has used Schedulicity, I have found their customer service to be top notch. Their online chat feature allows for fairly quick response, and each time I have had a question, or cannot find what I am looking for, the representative has been helpful, kind, and brought a little levity to the conversation. Adding classes and appointments is a smooth process, and the capability to have multiple staff and appointment types with individualized schedules is easy to navigate.

Cons

There is not a reports feature that allows you to easily navigate the different services and their percentage of income. There are somethings that you cannot do from the app, only on the computer. You cannot easily have a stand alone sale without an appointment. The card readers are not consistently reliable-they are hardcore working on this and it keeps getting better! No way to hide services from clients.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Nadia D.
Industry: Education Management
Company size: 2-10 Employees

Once an excellent scheduling and payment processor...now subpar

Used Daily for 2+ years
Reviewed on 8/30/2019
Review Source: Capterra

The business problems I am solving appear to be those created by using Schedulicity. The 'Rockstars' are friendly, but whoever is in charge really needs to think about R & D and QA.

I loved Schedulicity at its inception, now I see very little benefit to using it....unless you call mindless hours clicking on appointments to determine whether or not a session has been paid for each and every session for each and every client.

Pros

Scheduling is easy from my clients end. Set up was easy.

I DID like the ability to quickly checkout clients and track packages. This functionality has had bugs for at least 6 months. Schedulicity has now introduced a new bug, such that on the calendar view, I cannot tell who has been checked out.

Cons

The number of bugs that are introduced and the absolute waste of time spent on non-sensical aesthetic icons. The lines of the icons became smaller. They got rid of an apple symbol. Who are the ad wizards who decided this is a necessary and useful functionality update?

Most users of this product are literate. Most users of this product are seeking ease of use and functionality. Yes, we want it to look nice, but the icons actually look sillier and some poor developers spent time coding for this garbage!

Their time could have been better spent fixings the bugs and developing a QA team! Sweet baby J, how can they constantly be updating but not testing for bugs? How can a really great product become so aggravating because millennials wish to spend their energy on the thickness of lines of icons, instead of what actually matters?!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Scott P.
Industry: Luxury Goods & Jewelry
Company size: 2-10 Employees

So glad I made the change

Used Daily for 1-5 months
Reviewed on 7/23/2020
Review Source: Capterra

Glad I made the change.

Pros

Too many to list customer self booking saves me so much time.

Cons

None really

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.3/10
Based on 87 user ratings
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Schedulicity Pricing

Schedulicity Pricing

Starting from
$20.00/month
Free Trial
Subscription
Value for money

Free account: 10 appointments per month, unlimited email marketing, unlimited classes and workshops

Add on Unlimited Appointments:
1 Provider: $20/month
2-5 Providers: $30/month
6-10 Providers: $40/month
11+ Providers: $50/month

Seamless payment processing offered through Schedulicity Pay with rates starting at 1.99%.

Premium Add-ons (starting at $5): Client Text Reminders, Package Management, AutoBilling, MultiLocation Management, Automated Email Marketing

Free account: 10 appointments per month, unlimited email marketing, unlimited classes and workshops

Add on Unlimited Appointments:
1 Provider: $20/month
2-5 Providers: $30/month
6-10 Providers: $40/month
11+ Providers: $50/month

Seamless payment processing offered through Schedulicity Pay with rates starting at 1.99%.

Premium Add-ons (starting at $5): Client Text Reminders, Package Management, AutoBilling, MultiLocation Management, Automated Email Marketing

Value for Money
4.5/5
Based on 87 user ratings
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Schedulicity Features

Schedulicity Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.2/5
Based on 87 user ratings
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Categories

Additional information for Schedulicity

Additional information for Schedulicity

Key features of Schedulicity

  • Appointment dashboard
  • Attendance tracking
  • Auto billing
  • Automatic notifications
  • Class & appointment calendars
  • Class & instructor reporting
  • Class scheduling
  • Client check-ins
  • Client enrollment
  • Client management
  • Client segmentation
  • Email marketing
  • Email templates
  • Facebook integration
  • Fill My Book promotions for empty appointments
  • Multi-service booking
  • On-demand business reports
  • Online appointment scheduling
  • Payment processing via Square
  • Personal client scheduling pages
  • SMS appointment reminders
  • Workshop scheduling

Benefits

* Manage your appointments, clients, classes, and payments all in one easy-to-use dashboard
* Track each session, class, or workshop in your calendar with automated, color coded options
* Easily integrate your online booking to your website, Facebook & Instagram, and more
* Send automated email and text reminders and special messaging to clients
* Collect payment before, after, and during with seamless payment processing at the industry-low rate of 1.99%
* Distribute waivers, allow group bookings, and manage waitlists for free advanced class features

Schedulicity FAQs

Schedulicity FAQs

Below are some frequently asked questions for Schedulicity.

Q. What type of pricing plans does Schedulicity offer?

Schedulicity offers the following pricing plans:

Starting from: $20.00/month

Pricing model: Subscription

Free Trial: Available

Free account: 10 appointments per month, unlimited email marketing, unlimited classes and workshops Add on Unlimited Appointments: 1 Provider: $20/month 2-5 Providers: $30/month 6-10 Providers: $40/month 11+ Providers: $50/month Seamless payment processing offered through Schedulicity Pay with rates starting at 1.99%. Premium Add-ons (starting at $5): Client Text Reminders, Package Management, AutoBilling, MultiLocation Management, Automated Email Marketing

Q. What are the main features of Schedulicity?

Schedulicity offers the following features:

  • Appointment dashboard
  • Attendance tracking
  • Auto billing
  • Automatic notifications
  • Class & appointment calendars
  • Class & instructor reporting
  • Class scheduling
  • Client check-ins
  • Client enrollment
  • Client management
  • Client segmentation
  • Email marketing
  • Email templates
  • Facebook integration
  • Fill My Book promotions for empty appointments
  • Multi-service booking
  • On-demand business reports
  • Online appointment scheduling
  • Payment processing via Square
  • Personal client scheduling pages
  • SMS appointment reminders
  • Workshop scheduling

Q. Who are the typical users of Schedulicity?

Schedulicity has the following typical customers:

Small Business, Freelancers, Mid Size Business

Q. What languages does Schedulicity support?

Schedulicity supports the following languages:

English

Q. What type of pricing plans does Schedulicity offer?

Schedulicity has the following pricing plans:

Subscription

Q. Does Schedulicity support mobile devices?

Schedulicity supports the following devices:

Android, iPhone, iPad

Q. What other apps does Schedulicity integrate with?

Schedulicity integrates with the following applications:

BirdEye, Google Calendar, Microsoft Outlook, ReminderCall.com, Square Point of Sale, Stripe

Q. What level of support does Schedulicity offer?

Schedulicity offers the following support options:

Video Tutorials, Online Support, Phone Support, Knowledge Base