About New Relic

New Relic is an all-in-one observability platform that enables engineers to monitor, debug, and improve the entire technology stack. Designed for a wide range of industries, New Relic provides instant observability through its New Relic One platform and Quickstarts that help streamline instrumentation. The platform offers various capabilities and integrations, giving users a comprehensive view of their full-stack environment.

Key features include AI-enabled capabilities like New Relic AI, AIOps, and AI Monitoring, as well as Application Performance Monitoring (APM) and APM 360, serverless monitoring, business observability, and SAP Monitoring. The platform also includes CodeStream integration, Interactive Application Security Testing (IAST), and vulnerability management tools. For digital experience, New Relic provides browser and mobile real user monitoring, session replay, and synthetic monitoring, along with web performance tracking. Infrastructure monitoring capabilities span Kubernetes, networks, and major cloud providers like AWS, Azure, and Google Cloud.

New Relic offers log management with automatic logs obfuscation and OpenTelemetry support. Users can leverage the errors inbox, alerting, customizable dashboards, change tracking, and entity explorer for comprehensive data analysis. Designed with enterprise-level security, New Relic is GDPR compliant, ISO 27001 certified, SOC2 Type II verified, and FedRAMP compliant. The platform also offers root cause analysis tools, zero-day vulnerability alerts, and an observability value calculator to assess the business impact.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of New Relic

• All-in-one observability platform for monitoring, debugging, and improving entire tech stacks

• Instant observability with New Relic One and Quickstarts for easy instrumentation

• AI-powered features including New Relic AI, AIOps, and AI Monitoring for enhanced visibility and insights

• Comprehensive set various capabilities and integrations to cover all observability needs

• Simple, transparent, usage-based pricing model with a generous free tier to get started

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Canada, China, Germany, India and 8 others

Supported Languages

English

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Images

New Relic Software - New Relic One Application Performance Monitoring
New Relic Software - New Relic Order-Composer
New Relic Software - New Relic APM& Services WebPortal
New Relic Software - New Relic HTTP GET
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New Relic video
New Relic Software - New Relic One Application Performance Monitoring
New Relic Software - New Relic Order-Composer
New Relic Software - New Relic APM& Services WebPortal
New Relic Software - New Relic HTTP GET

Features

Total features of New Relic: 71

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Application Security
  • Audit Management
  • Audit Trail
  • Automated Testing
  • Availability Testing
  • Backlog Management
  • Bandwidth Monitoring
  • Baseline Manager
  • Collaboration Tools
  • Compliance Management
  • Configurable Workflow
  • Continuous Deployment
  • Continuous Integration Software
  • Cost Management
  • Credential Management
  • Custom Development
  • Dashboard Software
  • Data Modeling
  • Data Security
  • Data Visualization Software
  • Database Support
  • Debugging
  • Deployment Management
  • Diagnostic Tools
  • Drag & Drop
  • Event Logs
  • For Websites
  • Graphical User Interface
  • IP Address Monitoring
  • IT Incident Management
  • Incident Reporting
  • Integrated Development Environment
  • Lifecycle Management
  • Log Collection
  • Machine Learning Software
  • Mobile Development
  • Monitoring
  • Multi-Cloud Management
  • Multi-Language
  • Natural Language Processing
  • Network Analysis
  • Performance Analysis
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Predictive Analytics Software
  • Process/Workflow Automation
  • Real-Time Monitoring
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management Software
  • Root Cause Analysis
  • Search/Filter
  • Simple Network Management Protocol (SNMP)
  • Software Development
  • Source Control
  • Task Management Software
  • Third-Party Integrations
  • Threshold Alerts
  • Transaction Monitoring
  • Uptime Reporting
  • User Management
  • Web App Development
  • Workflow Management Software

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Reviews

Overall rating

4.5 /5
(187)
Value for Money
4.0/5
Features
4.5/5
Ease of Use
4.2/5
Customer Support Software
4.2/5

Already have New Relic?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 187
Michael
Michael
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

One Stop Server/App/Website/etc Monitoring

Reviewed on 2022-05-29

Pros

I love this product! I have always had the free tier and it has so much many features. I don't know how they do so much for the free tier. I use the realtime app monitoring (APM) the most, to see current traffic as well as checking for slow apis and why they are slow. The second most used tool is to monitor my actual server (Host). Then of course I can't forget the essential and anxiety removing notification system that will tell me as soon as whatever I don't want to happen and set up an alert for, happens. This has saved me and my customers a few times already. Thank you for a great product! :)

Cons

I would love to upgrade to the paid version, but, so far, it is too expensive. I wish there were a starter tier, or even a supporter/love your product tier.

Gagan
Gagan
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Good tool to monitor your application and it's performance

Reviewed on 2018-08-21

We're using NewRelic to monitor our application's performance. It's a great tool and it provides...

We're using NewRelic to monitor our application's performance. It's a great tool and it provides plenty of features in a free version as well but if your application is big you might need an upgrade.

Pros

The best thing about this software is that it provides really good deep insights. They provide a feature called 'VM' it provides information regarding garbage collection, heap, memory allocations, object allocations etc.

Error insights and alerts helps you to stay updated with what is currently happening with your application. Their app is also good which provide same features. So, even if you're travelling you can get insights directly on your phone.

Appdex score, RPM and other parameters really help in finding bottlenecks and optimising it.

It also tells which database query is taking more time and which is taking the least & which part of your application is taking more time which actually helps you in building an efficient application.

Cons

Sometimes, the metrics they provide in the VM section seems incorrect, although hard refreshing the page solves this problem.

Jonathan
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Too many changes, too much reliance on community support

Reviewed on 2022-07-22

I really want to like this software, but find that they are constantly giving me reasons for...

I really want to like this software, but find that they are constantly giving me reasons for concern. It may do well at feature we don't use, but is cumbersome and constantly changing.

Pros

New Relic is easy to implement and has an active community.

Cons

They are constantly changing the way the software works, deprecating features for improved features. Which is good but requires constant changes. Their documentation is often out of date because of these changed. I once found an error in their documentation as part of a support case and they asked me to update their documentation. Support is slow and not the most helpful.

Daniel Mario
Daniel Mario
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Good enough monitoring

Reviewed on 2018-12-05

Overall positive, but it could be improved with better and more intuitive configuration and more...

Overall positive, but it could be improved with better and more intuitive configuration and more flexible pricing.

Pros

I like how we can centralize and customize all our monitoring, get alerted when anything goes down, including servers, processes etc. We can also keep an eye on the performance of our web application and detect problems before they become serious. Takes a little setting up but it's very helpful.

Cons

The page where it runs often hangs and needs to be reloaded. The setup can be tricky, removing assets is also kind of complicated and not very intuitive. Seems to me a little bit pricey, I wouldn't mind a base price close to what we pay and then having the ability to add or remove assets easily and for a lower extra price. I currently keep all the testing and staging infrastructure out of this because it would cost too much to have it on.

Dilraj
Dilraj
Overall rating
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

System analytics made easy!

Reviewed on 2019-07-20

Overall experience was really good with us identifying the system bottlenecks using New Relic and...

Overall experience was really good with us identifying the system bottlenecks using New Relic and then optimizing those and checking their improved performance in New Relic again.

Pros

New Relic can be used to monitor system performance by integrating it with your system, written in any programming language, so that New Relic can gather variety of system metrics available. The APIs being used in the system can be profiled using New Relic or be it the queries happening on the system database. This analysis can later help in optimising the system performance by making sure all these slow api hits or db queries are working efficiently.

Cons

User interface of New Relic can be enhanced and made more user friendly for new users so that they can start their system analysis straightaway without having to get familiar with the UI first.

Showing 5 reviews of 187 Read all reviews

New Relic FAQs

Below are some frequently asked questions for New Relic.

New Relic offers the following pricing plans:

  • Pricing model: Free Version
  • Free Trial: Available

<strong>New Relic for Mobile Apps</strong> all new accounts start out with a free 30 day trial of Enterprise. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Standard starts at $29/month per app.

New Relic has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

New Relic supports the following languages:

English

New Relic supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

New Relic integrates with the following applications:

AWS AppSync, AWS CloudFormation, AWS CloudTrail, AWS Elastic Beanstalk, AWS Glue, AWS Identity and Access Management (IAM), AWS IoT, AWS Lambda, AWS Personal Health Dashboard, AWS Step Functions, AlertOps, Amazon API Gateway, Amazon CloudFront, Amazon Connect, Amazon DocumentDB, Amazon DynamoDB, Amazon EC2, Amazon ECS, Amazon EMR, Amazon ElastiCache, Amazon Neptune, Amazon RDS, Amazon Redshift, Amazon S3, Amazon SES, Amazon SageMaker, Amazon Simple Notification Service (SNS), Apache Cassandra, Apache Cordova, Apache Kafka, Apache Solr, Apache Tomcat, Apica, Aporia, Azure Cosmos DB, Azure Front Door, Commander, Compass, ConnectALL Integration Platform, DeployHQ, Desktop.com, DevHub, Django, Docker, Domo, Dotcom-Monitor, Drupal, Easyflow, Faddom, Flagsmith, Fleep, Frugal Testing, Fuse, Gatsby, Geckoboard, GitHub, Glassbox, Google App Engine, Google Cloud Datastore, Google Cloud Run, Google Cloud SQL, Google Cloud Storage, HCL IntelliOps Event Management, HashiCorp Consul, Hosted Graphite, HyperSQL DataBase, IBM Cloud Kubernetes Service, IronWorker, JW Player, Jira, Joomla, Kion, Klips, Komodor, Kovair DevOps, Kovair QuickSync, KrakenD, Kubernetes, Lacework, LogRocket, ManageEngine AlarmsOne, Mango, MariaDB, MediaWiki, MongoDB, MySQL, NServiceBus, Office Chat, Oobeya, OpenShift, OpsGenie, OpsVerse, Opsani, Oracle Database, Ozone, PARiM, PagerDuty, Pantheon, Pipedream, Pivotal Tracker, Plandek, Plesk, PostgreSQL, Postman, Prometheus, PubNub, Pulumi, Puppet Enterprise, Resmo, Retently, RingCentral Contact Center, Rippling, Rootly, Rublon, SIGNL4, SQLite, Scala, Sedai, Selector Analytics, Silex, Slack, Sorry, Spinnaker, Split, Splunk On-Call, Squadcast, Squid Alerts, StatusGator, StatusHub, Statuspage, Statuspal, Style Intelligence, Superblocks, Talkspirit, Teamstack, Terraform, Torii, Trelica, TruEra, Ubuntu, Ultra Commerce, VMware Tanzu, Vercel, Vivantio, WebLOAD, Windows 10, iLert

New Relic offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for New Relic.