---
description: Detailed reviews on ConSol CM/Customer Service based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare ConSol CM/Customer Service with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ConSol CM/Customer Service Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [ConSol CM/Customer Service](/software/2044103/consol-cm-customer-service-1)

# ConSol CM/Customer Service

Canonical: https://www.getapp.ca/software/2044103/consol-cm-customer-service-1

> ConSol CM/Customer Service is a web-based platform for managing and automating customer service processes, featuring ticketing, complaint handling, workflows, and integrated communication for efficient and transparent case management.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: ConSol Consulting & Solutions Software
- **Location**: Muenchen, Germany
- **Founded**: 1984

## Commercial Context

- **Starting Price**: €59.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, German
- **Available Countries**: Austria, Belgium, Germany, Luxembourg, Netherlands, Switzerland

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Automated Routing
- Autoresponders
- CRM Software
- Client Portal
- Communication Management
- Customer Communication
- Customer Database
- Customer History
- Customer Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support

## Category

- [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software)
- [Customer Support Software](https://www.getapp.ca/directory/562/customer-support/software)

## Alternatives

1. [Salesforce Sales Cloud](https://www.getapp.ca/software/90378/salesforce) — 4.4/5 (18768 reviews)
2. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3408 reviews)
4. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews)
5. [LiveChat](https://www.getapp.ca/software/8385/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "Eine Lösung für unseren gesamten Kundenservice" — 5.0/5

> **René** | *September 8, 2020* | Financial Services Software | Recommendation rating: 10.0/10
> 
> **Pros**: Die Anpassungsfähigkeit der Software an unsere Prozesse im Kundenservice und den Performancegewinn zu der abgelösten alten Software die genutzt wurde.
> 
> **Cons**: Die Benutzerfreundlichkeit UX hat noch ein bisschen "altbackenen Look" und hat manchmal nicht die Flexibilität die ich mir wünschen würde.

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### "Vielseitiges Programm" — 5.0/5

> **Vanessa** | *November 10, 2020* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Das System ist sehr übersichtlich und nutzerfreundlich. Es kann sehr schnell mit wenig Einweisung durch neue User genutzt werden auch besonders durch die Workflowaktivitäten die durch den Prozess lotsen. Die Integration mit anderen Systemen (z.B. SAP) funktioniert bestens. Das System ist sehr gut auf Kundenbedürfnisse anpassbar. Unterschiedlichste Prozesse können abgebildet werden. Das System ist sehr vielseitig.
> 
> **Cons**: Das Reporting könnte verbessert werden.
> 
> Es werden Vertriebs- sowie Service Prozesse abgebildet. Die Prozesse konnten standardisiert werden ohne die Flexibilität zu verlieren. Auch sehr komplexe Vertriebsprozesse haben wir abgebildet.

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### "Hohe Flexibilität bei der Umsetzung firmeninterne Prozesse" — 5.0/5

> **Gerd** | *October 1, 2020* | Business Supplies & Equipment | Recommendation rating: 10.0/10
> 
> **Pros**: - Anpassbar an viele Unternehmensprozesse
- Integration in zahlreichen Unternehmensbereichen
- arbeiten auf einheitlicher Datenbasis
- gute Anbindung an andere IT-Systeme des Unternehmens
- schnell erlernbarer Umgang mit dem System
- systemgestützte Workflows fördern vereinheitliche Prozesse
- ermöglicht das Umsetzen sehr individueller Prozesse
- ausgeprägte/r Kundenorientierung und -service
> 
> **Cons**: Die Abbildung von stark individualisierten Prozessen sorgt für eine hohe Komplexität des Systemsetups, was beim Updaten/Upgraden des Systems zu erhöhten Aufwänden führt.

## Links

- [View on GetApp](https://www.getapp.ca/software/2044103/consol-cm-customer-service-1)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2044103/consol-cm-customer-service-1> |
| de-AT | <https://www.getapp.at/software/2044103/consol-cm-customer-service-1> |
| en | <https://www.getapp.com/customer-service-support-software/a/consol-cm-customer-service-1/> |
| en-AE | <https://www.getapp.ae/software/2044103/consol-cm-customer-service-1> |
| en-AU | <https://www.getapp.com.au/software/2044103/consol-cm-customer-service-1> |
| en-CA | <https://www.getapp.ca/software/2044103/consol-cm-customer-service-1> |
| en-GB | <https://www.getapp.co.uk/software/2044103/consol-cm-customer-service-1> |
| en-IE | <https://www.getapp.ie/software/2044103/consol-cm-customer-service-1> |
| en-NZ | <https://www.getapp.co.nz/software/2044103/consol-cm-customer-service-1> |
| en-SG | <https://www.getapp.sg/software/2044103/consol-cm-customer-service-1> |
| en-ZA | <https://www.getapp.za.com/software/2044103/consol-cm-customer-service-1> |
| fr | <https://www.getapp.fr/software/2044103/consol-cm-customer-service-1> |
| fr-BE | <https://fr.getapp.be/software/2044103/consol-cm-customer-service-1> |
| fr-CA | <https://fr.getapp.ca/software/2044103/consol-cm-customer-service-1> |
| nl | <https://www.getapp.nl/software/2044103/consol-cm-customer-service-1> |
| nl-BE | <https://www.getapp.be/software/2044103/consol-cm-customer-service-1> |

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