---
description: Detailed reviews on Lyssna based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Lyssna with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Lyssna Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [User Testing Software](/directory/2075/user-testing/software) > [Lyssna](/software/2041995/usabilityhub-1)

# Lyssna

Canonical: https://www.getapp.ca/software/2041995/usabilityhub-1

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> Lyssna is a user research platform that enables you to test designs with real users to gain audience insights. It offers a range of powerful testing tools. With Lyssna, you can save time and money, improve user engagement, and increase conversion rates.
> 
> Verdict: Rated **4.6/5** by 86 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Lyssna

With Lyssna you will:

Save time and money
By identifying your audience preferences early on you can save time by focusing on what will give you the highest chance of success. Identify issues early in the design process to avoid costly design or development changes down the road. 

Improve user engagement
With insights gained from Lyssna, you can make informed decisions to create more engaging and user-friendly experiences.

Increase conversion rates
Optimize design and messaging based on user feedback to increase conversions and revenue.

Enhance team collaboration
With Lyssna, your team can easily share feedback and insights, improving communication and collaboration.

Return on investment
According to a study by Forrester, every $1 that's being invested in UX returns $100. This is equal to a return of 9,900%. Source: "The ROI of UX Research" by Forrester Research, 2016.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 86 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support Software | 4.4/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Lyssna

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Lyssna is available across 4 pricing plans, as outlined below:

Free - For initial research
Starter - For $99/month (monthly billing) and $82/month (annual billing)
Growth - For $199/month (monthly billing) and $165/month (billed annually)
Enterprise - Contact Lyssna for a custom quote
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, Denmark, Netherlands, New Zealand, Norway, United Kingdom, United States

## Features

- A/B Testing
- Access Controls/Permissions
- Alerts/Notifications
- Audience Targeting
- Behavior Tracking
- Categorization/Grouping
- Commenting/Notes
- Conditional Logic
- Conversion Rate Optimization
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Questions
- Customizable Templates
- Data Import/Export
- Data Visualization Software
- Demographic Data
- Drag & Drop
- Email Reminders

## Integrations (4 total)

- Figma
- Google Calendar
- Microsoft Outlook
- Microsoft Teams

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Chat

## Category

- [User Testing Software](https://www.getapp.ca/directory/2075/user-testing/software)

## Related Categories

- [User Testing Software](https://www.getapp.ca/directory/2075/user-testing/software)
- [User Experience (UX) Software](https://www.getapp.ca/directory/1287/ux/software)
- [Market Research Software](https://www.getapp.ca/directory/889/market-research/software)
- [Prototyping Software](https://www.getapp.ca/directory/1283/prototyping/software)

## Alternatives

1. [BrowserStack](https://www.getapp.ca/software/170655/browserstack) — 4.6/5 (749 reviews)
2. [Lightster](https://www.getapp.ca/software/2073473/lightster) — 4.7/5 (9 reviews)
3. [Hotjar](https://www.getapp.ca/software/101789/hotjar) — 4.6/5 (539 reviews)
4. [Wondering](https://www.getapp.ca/software/2064524/ribbon-1) — 4.7/5 (10 reviews)
5. [Dovetail](https://www.getapp.ca/software/128343/dovetail-app) — 4.6/5 (97 reviews)

## Reviews

### "Really easy to use tool" — 5.0/5

> **Elīna** | *February 18, 2025* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: Easy to use and understanding. The fast process of tests1
> 
> **Cons**: Would like to see how many respondents there are in my chosen target group. Maybe there is this option somewhere already, but haven't seen it clearly.
> 
> Great\! haven't tried any competitor of Lyssna yet, so don't have anything to compare to

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### "One of my go-to tools for over a decade\!" — 5.0/5

> **Theresa** | *February 18, 2025* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: I've been doing CRO for over 15 years and have relied on Lyssna (formerly UsabilityHub) to back up my recommendations and get client buy-in on test ideas. I find it more powerful to SHOW them that 75% of users don't know what their value prop is, for example, rather than merely telling that to them, myself. I also use it to uncover problems that I didn't initially think of.


I appreciate that the feedback is super quick and affordable. And I like the variety of tests/polls I can run.

In recent years, they added more filters, which I like, such as hobbies, technology use, financial products, etc to better target the right respondents.
> 
> **Cons**: I sometimes feel like the repondents don't match the criteria I requested. It makes me wonder what type of screening or verification there is to ensure that users truly fit the demographics they claim to. Also, there are times that I get snarky responses, which aren't worth paying for. So I'd like Lyssna to invest in improving -- and checking in on -- the quality of their panel, which I use exclusively.
> 
> Positive for sure\! When I used to speak at conferences, I often mentioned this as one of my go-to tools for user research. And I advocated to bring it into our toolbox at my current place of employment.

-----

### "A Beautiful tool, but hard to leverage in practice" — 2.0/5

> **Gretchen** | *January 21, 2025* | Design | Recommendation rating: 3.0/10
> 
> **Pros**: Loved the research templates and how immersive you can make the prototypes. Setting up the survey was easy\!
> 
> **Cons**: The sneaking price increases, ended up having to use a higher tier to just get additional questions added (Even after paying over $150 for a basic monthly tier, I was still asked to pay more money for a basic set of foundational set of questions). I felt like I was scolded for not paying additional fees to leverage their own internal user testers instead of the ones that we recruited in-app, which is a backwards process.
> 
> Disappointing. Their customer service is responsive and fantastic, but that doesn't out compete their inflexible product pricing models. Additionally working across locations was painful and if you don't close all of your tabs out between teammates, it's a good chance you will lose all of your work and rebuild the study from scratch.

-----

### "Recommended for Figma prototype testing" — 5.0/5

> **Julian** | *May 7, 2025* | Marketing & Advertising | Recommendation rating: 9.0/10
> 
> **Pros**: It's a great resource for working on quantitative tests. In particular, we love the prototype testing features which allow you to test Figma flows. These are vital for our research and the post-test analysis features are fantastic.
> 
> **Cons**: It's a little difficult to set up the prototype tests for the first time, but once set up they're all good as you can clone/duplicate tests.
> 
> Overall, it's a very valuable option for non-moderated tests. We especially like the Figma prototype testing features and strongly recommend it for these reasons.

-----

### "Great UX Research tool with high-quality panel and analysis features" — 4.0/5

> **Ka Him** | *July 30, 2025* | Financial Services Software | Recommendation rating: 8.0/10
> 
> **Pros**: I can filter each responses, help a lot identifying patterns. The panel is good as well with very fast responses. Happy to be able to recruit our own users for interviews.
> 
> **Cons**: A lot of troubles rearranging questions as the dragging icon is not clear enough. Also the whole page is very long and confusing while navigating between sections esp when I didn't name each question. My colleague can't realize that it is possible to reorder the questions using the side bar.

One key pain-point is the limitation in logic setting, as I can only hide the next question but not all others. This is especially painful in screeners.
> 
> Overall speaking, I like using Lyssna for research. It has the key tests I need and a big and high quality panel which is fast to recruit. The price is also reasonable and they kept adding good features, looking forward to more of their updates.

-----

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## Links

- [View on GetApp](https://www.getapp.ca/software/2041995/usabilityhub-1)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/development-tools-software/a/usabilityhub-1/> |
| en-AE | <https://www.getapp.ae/software/2041995/usabilityhub-1> |
| en-AU | <https://www.getapp.com.au/software/2041995/usabilityhub-1> |
| en-CA | <https://www.getapp.ca/software/2041995/usabilityhub-1> |
| en-GB | <https://www.getapp.co.uk/software/2041995/usabilityhub-1> |
| en-IE | <https://www.getapp.ie/software/2041995/usabilityhub-1> |
| en-NZ | <https://www.getapp.co.nz/software/2041995/usabilityhub-1> |
| en-SG | <https://www.getapp.sg/software/2041995/usabilityhub-1> |
| en-ZA | <https://www.getapp.za.com/software/2041995/usabilityhub-1> |
| fr | <https://www.getapp.fr/software/2041995/usabilityhub-1> |
| fr-BE | <https://fr.getapp.be/software/2041995/usabilityhub-1> |
| fr-CA | <https://fr.getapp.ca/software/2041995/usabilityhub-1> |
| nl | <https://www.getapp.nl/software/2041995/usabilityhub-1> |
| nl-BE | <https://www.getapp.be/software/2041995/usabilityhub-1> |

-----

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