---
description: Detailed reviews on Lyssna based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Lyssna with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Lyssna Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [User Testing Software](/directory/2075/user-testing/software) > [Lyssna](/software/2041995/usabilityhub-1)

# Lyssna

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> Lyssna is a user research platform that enables you to test designs with real users to gain audience insights. It offers a range of powerful testing tools. With Lyssna, you can save time and money, improve user engagement, and increase conversion rates.
> 
> Verdict: Rated **4.6/5** by 86 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Lyssna

With Lyssna you will:

Save time and money
By identifying your audience preferences early on you can save time by focusing on what will give you the highest chance of success. Identify issues early in the design process to avoid costly design or development changes down the road. 

Improve user engagement
With insights gained from Lyssna, you can make informed decisions to create more engaging and user-friendly experiences.

Increase conversion rates
Optimize design and messaging based on user feedback to increase conversions and revenue.

Enhance team collaboration
With Lyssna, your team can easily share feedback and insights, improving communication and collaboration.

Return on investment
According to a study by Forrester, every $1 that's being invested in UX returns $100. This is equal to a return of 9,900%. Source: "The ROI of UX Research" by Forrester Research, 2016.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 86 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support Software | 4.4/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Lyssna

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Lyssna is available across 4 pricing plans, as outlined below:

Free - For initial research
Starter - For $99/month (monthly billing) and $82/month (annual billing)
Growth - For $199/month (monthly billing) and $165/month (billed annually)
Enterprise - Contact Lyssna for a custom quote
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, Denmark, Netherlands, New Zealand, Norway, United Kingdom, United States

## Features

- A/B Testing
- Access Controls/Permissions
- Alerts/Notifications
- Audience Targeting
- Behavior Tracking
- Categorization/Grouping
- Commenting/Notes
- Conditional Logic
- Conversion Rate Optimization
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Questions
- Customizable Templates
- Data Import/Export
- Data Visualization Software
- Demographic Data
- Drag & Drop
- Email Reminders

## Integrations (4 total)

- Figma
- Google Calendar
- Microsoft Outlook
- Microsoft Teams

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Chat

## Category

- [User Testing Software](https://www.getapp.ca/directory/2075/user-testing/software)

## Related Categories

- [User Testing Software](https://www.getapp.ca/directory/2075/user-testing/software)
- [User Experience (UX) Software](https://www.getapp.ca/directory/1287/ux/software)
- [Market Research Software](https://www.getapp.ca/directory/889/market-research/software)
- [Prototyping Software](https://www.getapp.ca/directory/1283/prototyping/software)

## Alternatives

1. [BrowserStack](https://www.getapp.ca/software/170655/browserstack) — 4.6/5 (774 reviews)
2. [Lightster](https://www.getapp.ca/software/2073473/lightster) — 4.7/5 (9 reviews)
3. [Hotjar](https://www.getapp.ca/software/101789/hotjar) — 4.6/5 (540 reviews)
4. [Wondering](https://www.getapp.ca/software/2064524/ribbon-1) — 4.7/5 (10 reviews)
5. [XM for Strategy & Research](https://www.getapp.ca/software/100394/strategy-and-research) — 4.7/5 (425 reviews)

## Reviews

### "Really easy to use tool" — 5.0/5

> **Elīna** | *February 18, 2025* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: Easy to use and understanding. The fast process of tests1
> 
> **Cons**: Would like to see how many respondents there are in my chosen target group. Maybe there is this option somewhere already, but haven't seen it clearly.
> 
> Great\! haven't tried any competitor of Lyssna yet, so don't have anything to compare to

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### "One of my go-to tools for over a decade\!" — 5.0/5

> **Theresa** | *February 18, 2025* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: I've been doing CRO for over 15 years and have relied on Lyssna (formerly UsabilityHub) to back up my recommendations and get client buy-in on test ideas. I find it more powerful to SHOW them that 75% of users don't know what their value prop is, for example, rather than merely telling that to them, myself. I also use it to uncover problems that I didn't initially think of.


I appreciate that the feedback is super quick and affordable. And I like the variety of tests/polls I can run.

In recent years, they added more filters, which I like, such as hobbies, technology use, financial products, etc to better target the right respondents.
> 
> **Cons**: I sometimes feel like the repondents don't match the criteria I requested. It makes me wonder what type of screening or verification there is to ensure that users truly fit the demographics they claim to. Also, there are times that I get snarky responses, which aren't worth paying for. So I'd like Lyssna to invest in improving -- and checking in on -- the quality of their panel, which I use exclusively.
> 
> Positive for sure\! When I used to speak at conferences, I often mentioned this as one of my go-to tools for user research. And I advocated to bring it into our toolbox at my current place of employment.

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### "It is a cheap way to get some testing in, but there are better platforms." — 3.0/5

> **Natasha** | *January 20, 2019* | Staffing & Recruiting | Recommendation rating: 3.0/10
> 
> **Pros**: I like how quick and accessible the tests are to set up. They give you 5 preset tests which is useful, especially for people who don't have much user testing experience.
> 
> **Cons**: The quality of participants is really not reliable and makest he over all outcome of the test questionable. Also they limit you to the 5 tests they provide with not much customization.
> 
> It is a quick and easy way to get some insight on web designs, but again not a make or break outcome.

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### "Great tool for fast, budget-friendly content testing" — 4.0/5

> **Elena** | *June 8, 2025* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: Creating and launching research tests or usability studies is very easy. The free version is surprisingly robust, and integration with your own user base is simple.
> 
> **Cons**: The interface could use some simplification. There are so many options that it can feel overwhelming at first. More structured onboarding or in-app guidance would help during the first few weeks.
> 
> As a content writer, it helped me make more informed content decisions with faster feedback cycles. ’ve been using it since May and it’s become a key part of my UX writing and validation workflow.

-----

### "Easy to use - pricing can be limiting" — 5.0/5

> **stephanie** | *June 23, 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Love the AI summary feature\! Made my write up so easy and leadership loved it. Would love to see an ability to put it directly into a google slide deck.
> 
> **Cons**: Pricing on survey structure makes it challenging to execute our campaigns sometimes - we are a startup and cost can be challenging.
> 
> Great\! Easy to use, quick to get responses and recruit. The AI summary makes it really easy to gain insights. I usually copy and paste those into a slide deck, would be really cool to have some kind of artifact like that to share from Lyssna\!

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## Links

- [View on GetApp](https://www.getapp.ca/software/2041995/usabilityhub-1)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/development-tools-software/a/usabilityhub-1/> |
| en-AE | <https://www.getapp.ae/software/2041995/usabilityhub-1> |
| en-AU | <https://www.getapp.com.au/software/2041995/usabilityhub-1> |
| en-CA | <https://www.getapp.ca/software/2041995/usabilityhub-1> |
| en-GB | <https://www.getapp.co.uk/software/2041995/usabilityhub-1> |
| en-IE | <https://www.getapp.ie/software/2041995/usabilityhub-1> |
| en-NZ | <https://www.getapp.co.nz/software/2041995/usabilityhub-1> |
| en-SG | <https://www.getapp.sg/software/2041995/usabilityhub-1> |
| en-ZA | <https://www.getapp.za.com/software/2041995/usabilityhub-1> |
| fr | <https://www.getapp.fr/software/2041995/usabilityhub-1> |
| fr-BE | <https://fr.getapp.be/software/2041995/usabilityhub-1> |
| fr-CA | <https://fr.getapp.ca/software/2041995/usabilityhub-1> |
| nl | <https://www.getapp.nl/software/2041995/usabilityhub-1> |
| nl-BE | <https://www.getapp.be/software/2041995/usabilityhub-1> |

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