Nimble

Contact management & social relationship software

4.4 /5 (1544 reviews) Write a Review!

Nimble Overview

What is Nimble?

Nimble is the industry-leading CRM for Office 365 and G Suite that builds award-winning contact management solutions for teams and individuals. It does all the work by integrating with productivity apps such as inboxes and calendars, delivers a streamlined user experience, and was built to help business teams close more deals, faster.

Nimble unites thousands of small to mid-sized business teams successfully nurture their personal and business relationships across email, social networks and more than 90 cloud-based business applications.

Ranked #1 in Overall Satisfaction by G2 Crowd, and #1 Small Business Sales and Marketing CRM by Fit Small Business, Nimble combines the strengths of traditional CRM, classic contact management, social media, sales intelligence and marketing automation into a powerful relationship management platform that delivers relationship insights everywhere you work. For more information or to sign up for a free trial, visit www.nimble.com.

Nimble Overview

Pricing

Starting from
$12.00/month

Pricing options

Free Trial
Subscription
Value for money

14 day free trial (no credit card required).

Nimble offers pricing plans starting at $12 per user/month for our Contact plan and $25 per user/month for our Business plan. Compare plans at nimble.com/pricing.


Nimble Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Nimble video Nimble screenshot: Nimble screenshot: Nimble screenshot: Nimble screenshot:

Nimble Reviews

Nimble Reviews

Overall rating
4.4
/
5
Excellent
815

Very good
548

Average
145

Poor
22

Terrible
14

Value for Money
4.3
Features
4.2
Ease of Use
4.3
Customer Support
4.3
88% recommended this app
David M.

Simple & Effecient

Overall I have been happy with this product. It keeps evolving and keeps getting, generally better. The customer service is over the top. Quick response, always there if we have a questions. I like that!


Jeffrey G.

Nimble Storage - Best in class

We have been with Nimble for 5+ years and would recommend them to anyone looking for a fast, reliable storage solution with great customer support.


Zoltan C.

Great tool for money

Although I might not be their target customer, it's a great tool for a single user or a small team to manage the communication with prospects and clients.


Verified Reviewer

Private Commercial Real Estate Debt Company Reviews Nimble

We spent a good amount of time investigating our options and so with whatever drawbacks, we are still happy with our investment in nimble. Whatever its shortcomings, its much easier to use than our old system which was designed by a company called blue robin.


Brad B.

My experience


David M.
Industry: Farming
Company size: 2-10 Employees

Simple & Effecient

Used Daily for 2+ years
Reviewed on 3/2/2020
Review Source: Capterra

Overall I have been happy with this product. It keeps evolving and keeps getting, generally better. The customer service is over the top. Quick response, always there if we have a questions. I like that!

Pros

Easy to assign tags and group the ones you want to use to target specific groups for marketing purposes.

Cons

New UI for data entry is not as efficient as it used to be. Still simple but simple data priorities such as which phone number is primary is no longer available. You actually need to open the whole contact window to see all the data while before the summary gave the most important info.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jeffrey G.
Industry: Retail
Company size: 51-200 Employees

Nimble Storage - Best in class

Used Daily for 2+ years
Reviewed on 11/7/2019
Review Source: Capterra

We have been with Nimble for 5+ years and would recommend them to anyone looking for a fast, reliable storage solution with great customer support.

Pros

The solution is easy to install, easy to setup, and easy to use. The web interface makes managing the solution a breeze, and Infosight provides a plethora of data with insight into how the SAN is performing / capacity planning / any bottlenecks with virtual machines etc. Nimbles support team has always been amazing -- going above and beyond to resolve customer issues. Performance has never been an issue on this solution, even with it being hybrid.

Cons

There are some features that I miss coming from a Netapp solution prior to Nimble, one being breaking clones off from their parents into new volumes. This was a useful feature when wanting to clone data from one environment to another without permanently retaining a delta clone. Another feature I kind of miss is providing CIFS / NFS directly from the storage, removing the need to have separate file servers.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Zoltan C.
Industry: Computer Software
Company size: 2-10 Employees

Great tool for money

Used Monthly for 2+ years
Reviewed on 9/16/2020
Review Source: Capterra

Although I might not be their target customer, it's a great tool for a single user or a small team to manage the communication with prospects and clients.

Pros

The best feature of Nimble for me is social media and Gmail integration. You can save contacts easily from basically anywhere. I use only the fraction of it's capabilities.

Cons

Somehow the formatting of the emails composed in Nimble looks different than emails written in the Gmail client.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Real Estate
Company size: 2-10 Employees

Private Commercial Real Estate Debt Company Reviews Nimble

Reviewed on 6/23/2015
Review Source: GetApp

We spent a good amount of time investigating our options and so with whatever drawbacks, we are still happy with our investment in nimble. Whatever its shortcomings, its much easier to use than our old system which was designed by a company called blue robin.

Pros

We like the simplicity, browser plug in is really interesting. its engaging but we don't use a lot of the features.

Cons

1) Like I said we do appreciate the simplicity but the biggest disappointment / the thing that would make the system a slam dunk for us if improved is simply the dropdown customization for contact categorizations. We have no use for "Hot Lead" we're not sales people, we're a capital source for the real estate world. We changed those to be subcategories of the lead type which we also customized. The disappointment is in that the system doesn't appreciate that more often than not, a Broker is often also a Buyer, an Attorney often dabbles as a Developer. It would be an easy thing for them to be both. For now we rely on tags although its prone to human error and I don't feel comfortable making mail lists off of them. In summary, our perfect system would allow for broad macro categories that we could customize and subcategories. As well as the ability to check multiple boxes 2) A couple of smaller things, When we connected our twitter account in uploaded all of the companies as people which was a disaster. There was no way to just flip them into companies. We had to delete them and remake them.
3) No customer service. It was a nightmare when we couldn't get an excel of contacts to upload properly, I think my associate had to tweet at Nimble to get any response. Eventually it was resolved. 4) For some reason we thought that connecting people's linkedin would tell us if they changed their job but so far it hasn't.

Response from Nimble

Thank you for taking the time to review Nimble.

I want to address a few of the concerns you brought up in the Cons to help out.

For 1. We recommend using the Custom Data fields feature in Nimble to create uniform data instead of Tags because they can definitely get messy.

For 2. Twitter doesn't differentiate between people or company accounts over their API, therefore, we can only import all contacts as a person or a company. We chose to go with "person" by default because this is more often the case than not. We're planning to add the option to convert a contact record from a person to a company in the future to help with this pain from Twitter.

For 3. We offer customer support via email M-F from 9-5 PM Pacific and you will always hear back from us if you write to [email protected] We are also addressing CSV upload issues this summer to make it easier to bring your data into Nimble.

For 4. LinkedIn has limited their API from allowing CRM systems to sync job changes, therefore, you may update contacts with the Nimble Smart Contacts App while on LinkedIn if a contact changes their job. It's a different workflow, but it achieves the same result.

All in all, I really appreciate your feedback for Nimble. This is the kind of feedback we want so we can continue to stay at the top.

Best,

Joseph

Rating breakdown

Value for Money
Ease of Use
Customer Support

Brad B.
Industry: Electrical/Electronic Manufacturing
Company size: 501-1,000 Employees

My experience

Used Daily for 2+ years
Reviewed on 6/26/2020
Review Source: Capterra

Pros

Hardly know its there, which is great, as its easy to use and upgrade. Customer Service is awesome.

Cons

Needs more integration with VMware, and some work needs to be done on alarms.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.2/10
Based on 1,544 user ratings
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Nimble Pricing

Nimble Pricing

Starting from
$12.00/month
Free Trial
Subscription
Value for money

14 day free trial (no credit card required).

Nimble offers pricing plans starting at $12 per user/month for our Contact plan and $25 per user/month for our Business plan. Compare plans at nimble.com/pricing.

14 day free trial (no credit card required).

Nimble offers pricing plans starting at $12 per user/month for our Contact plan and $25 per user/month for our Business plan. Compare plans at nimble.com/pricing.

Value for Money
4.3/5
Based on 1,544 user ratings
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Nimble Features

Nimble Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.2/5
Based on 1,544 user ratings
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Categories

Additional information for Nimble

Additional information for Nimble

Key features of Nimble

  • Automatic contact import
  • Calendar & event scheduler
  • Categorization
  • Combined-channel inbox
  • Contact history & "last contacted" tool
  • Daily "today" page
  • Integrations
  • Keyword search
  • Reminders
  • Rules engine
  • Sales pipeline monitoring & reporting
  • Smart contacts app
  • Task assignment

Benefits

  • Show customers that they're valued by monitoring and responding to their concerns, in real-time, across all of your networks, with Nimble.

  • Search across all of your social channels simultaneously with Nimble and read messages from all networks in one unified view.

  • Find and engage targeted leads on social networks and import leads directly into Nimble to begin nurturing them socially.

  • Use the Nimble smart contacts app to see live contact profiles immediately while you browse.

  • Nimble will identify people in your network that you should be communicating with then guide you on how, when, and why to interact with them.

  • Nimble FAQs

    Nimble FAQs

    Below are some frequently asked questions for Nimble.

    Q. What type of pricing plans does Nimble offer?

    Nimble offers the following pricing plans:

    Starting from: $12.00/month

    Pricing model: Subscription

    Free Trial: Available

    14 day free trial (no credit card required). Nimble offers pricing plans starting at $12 per user/month for our Contact plan and $25 per user/month for our Business plan. Compare plans at nimble.com/pricing.

    Q. What are the main features of Nimble?

    Nimble offers the following features:

    • Automatic contact import
    • Calendar & event scheduler
    • Categorization
    • Combined-channel inbox
    • Contact history & "last contacted" tool
    • Daily "today" page
    • Integrations
    • Keyword search
    • Reminders
    • Rules engine
    • Sales pipeline monitoring & reporting
    • Smart contacts app
    • Task assignment

    Q. Who are the typical users of Nimble?

    Nimble has the following typical customers:

    Small Business, Public Administrations, Freelancers, Mid Size Business

    Q. What languages does Nimble support?

    Nimble supports the following languages:

    English

    Q. What type of pricing plans does Nimble offer?

    Nimble has the following pricing plans:

    Subscription

    Q. Does Nimble support mobile devices?

    Nimble supports the following devices:

    Android, iPhone

    Q. What other apps does Nimble integrate with?

    Nimble integrates with the following applications:

    ActiveCampaign, Constant Contact, Dropbox Business, Freshdesk, Google Drive, Hootsuite, Mad Mimi, PieSync, SimplyCast, Zapier

    Q. What level of support does Nimble offer?

    Nimble offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Video Tutorials