Nimble

Contact management & social relationship software

4.4 /5 (1578 reviews) Write a Review!

Nimble Overview

What is Nimble?

Nimble is the industry-leading CRM for Office 365 and G Suite that builds award-winning contact management solutions for teams and individuals. It does all the work by integrating with productivity apps such as inboxes and calendars, delivers a streamlined user experience, and was built to help business teams close more deals, faster.

Nimble unites thousands of small to mid-sized business teams successfully nurture their personal and business relationships across email, social networks and more than 90 cloud-based business applications.

Ranked #1 in Overall Satisfaction by G2 Crowd, and #1 Small Business Sales and Marketing CRM by Fit Small Business, Nimble combines the strengths of traditional CRM, classic contact management, social media, sales intelligence and marketing automation into a powerful relationship management platform that delivers relationship insights everywhere you work. For more information or to sign up for a free trial, visit www.nimble.com.

Nimble Overview

Pricing

Starting from
US$12.00/month

Pricing options

Free Trial
Subscription
Value for money

14 day free trial (no credit card required).

Nimble offers pricing plans starting at $12 per user/month for our Contact plan and $25 per user/month for our Business plan. Compare plans at nimble.com/pricing.


Nimble Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Nimble video Nimble screenshot: Nimble screenshot: Nimble screenshot: Nimble screenshot:

Nimble Reviews

Nimble Reviews

Overall rating
4.4
/
5
Excellent
828

Very good
563

Average
149

Poor
24

Terrible
14

Value for Money
4.3
Features
4.2
Ease of Use
4.3
Customer Support
4.3
88% recommended this app
David M.

Simple & Effecient

Overall I have been happy with this product. It keeps evolving and keeps getting, generally better. The customer service is over the top. Quick response, always there if we have a questions. I like that!


Tawanda S.

Making customer relationship management a breeze and exciting experience

Customer relationship management is made easy; this is probably one area not taken so seriously by marketers but once used you will notice how much you have been missing. Nimble has been straightforward from roll-out through to implementation. Product support is satisfying and encouraging


Jen K.

Nimble has streamlines our sales office!

Overall Nimble has been a great asset to our sales office and has helped us streamline our entire process!!


Verified Reviewer

Private Commercial Real Estate Debt Company Reviews Nimble

We spent a good amount of time investigating our options and so with whatever drawbacks, we are still happy with our investment in nimble. Whatever its shortcomings, its much easier to use than our old system which was designed by a company called blue robin.


Kayla M.

Nimble Review: The Difference of Opinions with Business Owners

Overall I truly enjoyed Nimble. It did not take me forever to figure out how to use and become comfortable with Nimble. However, my husband decided he wanted to go for a different CRM. I was not happy and disagreed but he moved us on to another product which is not half bad.


David M.
Industry: Farming
Company size: 2-10 Employees

Simple & Effecient

Used Daily for 2+ years
Reviewed on 2020-03-02
Review Source: Capterra

Overall I have been happy with this product. It keeps evolving and keeps getting, generally better. The customer service is over the top. Quick response, always there if we have a questions. I like that!

Pros

Easy to assign tags and group the ones you want to use to target specific groups for marketing purposes.

Cons

New UI for data entry is not as efficient as it used to be. Still simple but simple data priorities such as which phone number is primary is no longer available. You actually need to open the whole contact window to see all the data while before the summary gave the most important info.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tawanda S.
Industry: Nonprofit Organization Management
Company size: 501-1,000 Employees

Making customer relationship management a breeze and exciting experience

Used Daily for 1+ year
Reviewed on 2019-09-30
Review Source: Capterra

Customer relationship management is made easy; this is probably one area not taken so seriously by marketers but once used you will notice how much you have been missing. Nimble has been straightforward from roll-out through to implementation. Product support is satisfying and encouraging

Pros

For the greater part I am impressed by the dashboard presentation of Nimble; it gives all the needed information at a sign glance, you can keep track of new connections and keep them in the loop. It is well integrated into other productivity applications like G-Suite, LinkedIn and Office 365 among others

Cons

Email limitations may be annoying but then that makes it a business as options are available if you would subscribe to premium priced packages

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Jen K.
Industry: Security & Investigations
Company size: 11-50 Employees

Nimble has streamlines our sales office!

Used Daily for 1-5 months
Reviewed on 2020-12-08
Review Source: Capterra

Overall Nimble has been a great asset to our sales office and has helped us streamline our entire process!!

Pros

Nimble has been a necessity in our sales office! This process has streamlined everything from lead generation to call management and more. The cloud-based features allow us to access it from anywhere.

Cons

If I had to pick one thing that we weren't thrilled with about this product it would be the calendar reminder feature. It's a little trickier to set up than we'd like but actually it's not bad and it works fine.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Real Estate
Company size: 2-10 Employees

Private Commercial Real Estate Debt Company Reviews Nimble

Reviewed on 2015-06-23
Review Source: GetApp

We spent a good amount of time investigating our options and so with whatever drawbacks, we are still happy with our investment in nimble. Whatever its shortcomings, its much easier to use than our old system which was designed by a company called blue robin.

Pros

We like the simplicity, browser plug in is really interesting. its engaging but we don't use a lot of the features.

Cons

1) Like I said we do appreciate the simplicity but the biggest disappointment / the thing that would make the system a slam dunk for us if improved is simply the dropdown customization for contact categorizations. We have no use for "Hot Lead" we're not sales people, we're a capital source for the real estate world. We changed those to be subcategories of the lead type which we also customized. The disappointment is in that the system doesn't appreciate that more often than not, a Broker is often also a Buyer, an Attorney often dabbles as a Developer. It would be an easy thing for them to be both. For now we rely on tags although its prone to human error and I don't feel comfortable making mail lists off of them. In summary, our perfect system would allow for broad macro categories that we could customize and subcategories. As well as the ability to check multiple boxes 2) A couple of smaller things, When we connected our twitter account in uploaded all of the companies as people which was a disaster. There was no way to just flip them into companies. We had to delete them and remake them.
3) No customer service. It was a nightmare when we couldn't get an excel of contacts to upload properly, I think my associate had to tweet at Nimble to get any response. Eventually it was resolved. 4) For some reason we thought that connecting people's linkedin would tell us if they changed their job but so far it hasn't.

Response from Nimble

Thank you for taking the time to review Nimble.

I want to address a few of the concerns you brought up in the Cons to help out.

For 1. We recommend using the Custom Data fields feature in Nimble to create uniform data instead of Tags because they can definitely get messy.

For 2. Twitter doesn't differentiate between people or company accounts over their API, therefore, we can only import all contacts as a person or a company. We chose to go with "person" by default because this is more often the case than not. We're planning to add the option to convert a contact record from a person to a company in the future to help with this pain from Twitter.

For 3. We offer customer support via email M-F from 9-5 PM Pacific and you will always hear back from us if you write to [email protected] We are also addressing CSV upload issues this summer to make it easier to bring your data into Nimble.

For 4. LinkedIn has limited their API from allowing CRM systems to sync job changes, therefore, you may update contacts with the Nimble Smart Contacts App while on LinkedIn if a contact changes their job. It's a different workflow, but it achieves the same result.

All in all, I really appreciate your feedback for Nimble. This is the kind of feedback we want so we can continue to stay at the top.

Best,

Joseph

Rating breakdown

Value for Money
Ease of Use
Customer Support

Kayla M.
Industry: Accounting
Company size: 2-10 Employees

Nimble Review: The Difference of Opinions with Business Owners

Used Daily for 1+ year
Reviewed on 2020-11-04
Review Source: Capterra

Overall I truly enjoyed Nimble. It did not take me forever to figure out how to use and become comfortable with Nimble. However, my husband decided he wanted to go for a different CRM. I was not happy and disagreed but he moved us on to another product which is not half bad.

Pros

The Customer service for this application was amazing. This is hard to find in a lot of CRMs. For Nimble it did not require a lot of time getting used too. It was easy to navigate and easy to help other people learn the system. For the computer system, the application is light and moves faster. I don't believe I have ever had the app crash on me while in the process of using it. For a small business owner, it has a fair and reasonable price. This system is really good for tracking time sheets and scheduling. There was never any confusion about which person was taking which job with this section of the application.

Cons

The menus are difficult to find as some of them are hidden, you often have to take a moment to search for them. The limits on the email are quite frustrating. It also does not come with much storage and that can also be frustrating when trying to save and keep things organized.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.2/10
Based on 1,578 user ratings
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Nimble Pricing

Nimble Pricing

Starting from
US$12.00/month
Free Trial
Subscription
Value for money

14 day free trial (no credit card required).

Nimble offers pricing plans starting at $12 per user/month for our Contact plan and $25 per user/month for our Business plan. Compare plans at nimble.com/pricing.

14 day free trial (no credit card required).

Nimble offers pricing plans starting at $12 per user/month for our Contact plan and $25 per user/month for our Business plan. Compare plans at nimble.com/pricing.

Value for Money
4.3/5
Based on 1,578 user ratings
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Nimble Features

Nimble Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.2/5
Based on 1,578 user ratings
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Categories

Additional information for Nimble

Additional information for Nimble

Key features of Nimble

  • Automatic contact import
  • Calendar & event scheduler
  • Categorization
  • Combined-channel inbox
  • Contact history & "last contacted" tool
  • Daily "today" page
  • Integrations
  • Keyword search
  • Reminders
  • Rules engine
  • Sales pipeline monitoring & reporting
  • Smart contacts app
  • Task assignment

Benefits

  • Show customers that they're valued by monitoring and responding to their concerns, in real-time, across all of your networks, with Nimble.

  • Search across all of your social channels simultaneously with Nimble and read messages from all networks in one unified view.

  • Find and engage targeted leads on social networks and import leads directly into Nimble to begin nurturing them socially.

  • Use the Nimble smart contacts app to see live contact profiles immediately while you browse.

  • Nimble will identify people in your network that you should be communicating with then guide you on how, when, and why to interact with them.

  • Nimble FAQs

    Nimble FAQs

    Below are some frequently asked questions for Nimble.

    Q. What type of pricing plans does Nimble offer?

    Nimble offers the following pricing plans:

    Starting from: US$12.00/month

    Pricing model: Subscription

    Free Trial: Available

    14 day free trial (no credit card required). Nimble offers pricing plans starting at $12 per user/month for our Contact plan and $25 per user/month for our Business plan. Compare plans at nimble.com/pricing.

    Q. What are the main features of Nimble?

    Nimble offers the following features:

    • Automatic contact import
    • Calendar & event scheduler
    • Categorization
    • Combined-channel inbox
    • Contact history & "last contacted" tool
    • Daily "today" page
    • Integrations
    • Keyword search
    • Reminders
    • Rules engine
    • Sales pipeline monitoring & reporting
    • Smart contacts app
    • Task assignment

    Q. Who are the typical users of Nimble?

    Nimble has the following typical customers:

    Small Business, Public Administrations, Freelancers, Mid Size Business

    Q. What languages does Nimble support?

    Nimble supports the following languages:

    English

    Q. Does Nimble support mobile devices?

    Nimble supports the following devices:

    Android, iPhone

    Q. What other apps does Nimble integrate with?

    Nimble integrates with the following applications:

    ActiveCampaign, Constant Contact, Dropbox Business, Freshdesk, Google Drive, Hootsuite, Mad Mimi, PieSync, SimplyCast, Zapier

    Q. What level of support does Nimble offer?

    Nimble offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Video Tutorials