Nimble
About Nimble
Nimble is the industry-leading CRM for Office 365 and G Suite that builds award-winning contact management solutions for teams and individuals. It does all the work by integrating with productivity apps such as inboxes and calendars, delivers a streamlined user experience, and was built to help business teams close more deals, faster.
Nimble unites thousands of small to mid-sized business teams successfully nurture their personal and business relationships across email, social networks and more than 90 cloud-based business applications.
Ranked #1 in Overall Satisfaction by G2 Crowd, and #1 Small Business Sales and Marketing CRM by Fit Small Business, Nimble combines the strengths of traditional CRM, classic contact management, social media, sales intelligence and marketing automation into a powerful relationship management platform that delivers relationship insights everywhere you work. For more information or to sign up for a free trial, visit www.nimble.com.
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- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
We are a small business, which Nimble is the Central heart. We love that it's simple & robust!
Reviewed on 2018-04-05
Pros
It provides so many great qualities. My favorite is the Deals section. It is completely customizable and lets you create and follow your own sales process. Of course the ease of inputting information with the nimble prospector is genius as well. With all our people working remotely, Nimble is our hub of contact. We can see updates easily and research others communication with a potential client.
On top of the deals & CRM, it offers a way to send bulk email. Granted it's limited, but still a super handy tool for small campaigns.
I also love the iOS app. Not quite as robust as the online desktop, it still gives me everything I need, in a handy display.
I'll say it again, we live in the deals section. By far my favorite element!
Oh also, the social media integration is very helpful when researching potential clients as well.
Finally, they provide great support. Both through twitter and email, I get quick responses with an attitude of helpfulness.
Cons
Hmmmm... I like a lot... I probably like least their "home page"... it seems useless to me, which I'm sure reflects how I like to work.
I hope they expand how many emails you can send.
In my favorite section - Deals - I don't love how when you lose or finish a deal where it goes. I'd like a better post-management system of deals. (could be user ignorance on that).
That's probably it. I'm a big fan.
Response from Nimble
Hi Greg,
Thank you for sharing your feedback with our team. :)
We are so glad to hear that you are enjoying how you can customize your deals section within Nimble. We recently released a feature that enables Nimble users to create multiple custom pipelines and add custom stages to each pipeline.
In addition, we recently released our new and improved Today page that enables users to add a cover photo and a logo to their account. You can also customize where you would like to see your deals, tasks, events, important contacts, and and signals.
Best, Olivia
Nimble Customer Success Ninja
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best of the best for newbies (oldies, too, maybe)
Reviewed on 2021-04-29
Blows my mind. I had some experience with CRM’s a little, but did not until recently, actually need...
Blows my mind. I had some experience with CRM’s a little, but did not until recently, actually need one. They were all so cumbersome. Nimble is actually fun to use. (shhh! Don’t tell the boss. OH! That’s me) who knew!?
Pros
It is very intuitive to learn & to use. I started with 2 other CRM’s. The learning curve was prohibitive for both. I’d make a little headway, then realize I barely understood how they worked. One of them was so intricate that I never really “got it,” despite tons of reference videos. The ability to seek other contact info is a very useful feature.
Cons
I cannot really come up with a disappointment. Nimble keeps working for me, not me for Nimble.
Alternatives Considered
HubSpot CRMReasons for Choosing Nimble
Ease of use & learning.Reasons for Switching to Nimble
Ease of use, intuitive interface. It works how I work.- Industry: Computer Software
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Good contacts manager with potential thwarted by so-so UI, too much sales focus and persistent...
Reviewed on 2018-04-06
Contact information. Group emails. Task tracking.
Contact information. Group emails. Task tracking.
Pros
I like the idea of an integrated contacts manager and the social function is helpful. It's also good for group emails. It's better than the sales-focused CRM software I've looked at, but still needs a lot of work IMHO. Keep in mind, I'm a startup founder and not a sales person, which seems to be the primary target.
Cons
Lots of unresolved glitches or not-great UX. For example, Nimble shows activity for an email being read if I open it, this should only happen if the recipient did. Also, the Nimble window in Gmail is inconsistent, sometimes it appears, other times it doesn't. Finally, it will mysteriously show hundreds of new activity updates, often for the same few emails, when none have occurred.
Another issue is upselling. I requested multiple pipelines since min-2017. They said it was in the works. When they finally added it, they didn't contact me as they said they would and also required a subscription upgrade to use it.
Overall, I'm not a fan of the UI. It's not terribly intuitive and dated. AngelList covers some of the same functionality, like pipelines and messaging, in a much more elegant and efficient interface.
Response from Nimble
Hi there,
Thank you for sharing your feedback with our team. :)
We are so glad to here that you have enjoyed Nimble's Social Profile matching tool that locates your contacts social profiles based on the information provided.
We recently released our multiple pipeline feature that enables Nimble users to create as many pipelines with custom stages in each pipeline. This is included within our Business plan, which also enables users to send up to 100 Group Message sends per day, storage 2 GB of storage, and import up to 25,000 contacts. Users can definitely upgrade storage and contacts.
Best, Olivia
Nimble Customer Success Ninja
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Creative Alliance Review
Reviewed on 2023-07-06
Our problem with customer database management has been fully solved by Nimble. Thank You Nimble...
Our problem with customer database management has been fully solved by Nimble. Thank You Nimble team for this super useful software.
Pros
We are at the Alliance are finding it very useful to use Nimble. We have to constantly relay our new ideas and new developments to our customers and Nimble has helped us to keep track of our contact database and manage it properly so that we have been able to tell every new thing to our customer base at a prompt manner.
Cons
We loved every aspect of it and planning to buy the software once the trial period ends. One thing is, new users can get lost at the beginning but later when you get used to it, Nimble is so helpful and easy to use.
- Industry: Electrical/Electronic Manufacturing
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
My experience
Reviewed on 2020-06-26
Pros
Hardly know its there, which is great, as its easy to use and upgrade. Customer Service is awesome.
Cons
Needs more integration with VMware, and some work needs to be done on alarms.
Nimble FAQs
Below are some frequently asked questions for Nimble.Q. What type of pricing plans does Nimble offer?
Nimble offers the following pricing plans:
- Starting from: US$24.90/month
- Pricing model: Subscription
- Free Trial: Not Available
14 day free trial (no credit card required). Nimble offers a pricing plan starting at $24.90 per user/month when paid annually or $29.90 per user/month when paid monthly.
Q. Who are the typical users of Nimble?
Nimble has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does Nimble support?
Nimble supports the following languages:
English
Q. Does Nimble support mobile devices?
Nimble supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Nimble integrate with?
Nimble integrates with the following applications:
AWeber, ActiveCampaign, Adobe Commerce, Audiense, Batchbook, ClickDesk, ConnectWise PSA, Constant Contact, Cvent Event Management, Dropbox Business, Eventbrite, Evernote Teams, FreshBooks, Freshdesk, FullContact, Gmail, GoTo Training, GoTo Webinar, Google Contacts, Google Workspace, Harvest, Highrise, Hootsuite, HubSpot Marketing Hub, Mad Mimi, Mailchimp, Marketo Engage, Meta for Business, NetSuite, Nutshell, Operations Hub, PandaDoc, Podio, QuickBooks Online Advanced, Recurly, RightSignature, Shopify, Stripe, SugarCRM, Talkdesk, Webex Suite, Wufoo, Xero, Zapier, Zendesk Suite, Zoho CRM, iContact
Q. What level of support does Nimble offer?
Nimble offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat
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