---
description: Detailed reviews on Docusnap based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Docusnap with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Docusnap Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [IT Documentation Software](/directory/3860/it-documentation/software) > [Docusnap](/software/2040123/docusnap)

# Docusnap

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> Agentless IT inventory, documentation, CMDB, and license management software. Automatically discovers servers, clients, network devices, virtualization, and cloud environments (Azure, AWS, Microsoft 365), producing 200+ self-updating reports and diagrams for audit-ready IT operations.
> 
> Verdict: Rated **4.7/5** by 7 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Docusnap

\* Agentless discovery: Docusnap inventories servers, clients, network devices, and Active Directory without installing any agents on target systems, on a schedule you define.
\* Built-in ITIL-compliant CMDB: Every hardware and software asset, license, permission, and dependency is stored in one structured database, so relationships stay traceable.
\* Automated license management: Installed software is reconciled against your license pool automatically, revealing over- and under-licensing before an audit does.
\* Cloud and virtualization coverage: Inventory extends to VMware, Hyper-V, Microsoft Azure, AWS, and Microsoft 365, giving one consistent view across on-premises and cloud.
\* 200+ self-updating reports and diagrams: Network maps, topology plans, and evaluations regenerate automatically with every inventory run, no manual rework required.
\* Dynamic IT concepts: Emergency plans and operating manuals pull live data from your inventory and update themselves, keeping disaster recovery documentation current.
\* Multi-tenant for IT service providers: Manage documentation for multiple customer environments from a single Docusnap instance.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 7 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Docusnap
- **Location**: Kiefersfelden, Germany
- **Founded**: 2004

## Commercial Context

- **Starting Price**: €465.00
- **Pricing model**: Other (Free Trial)
- **Pricing Details**: Docusnap is available through two licensing models, both scaling with network size (the number of workstations and servers to be documented). Pricing is available upon request:

One-time purchase license (includes a self-renewing service contract):

With 1-year service contract: starting at €1,044.50 (service contract: €167.00/year)
With 3-year service contract: starting at €1,327.75 (service contract: €450.25 for 3 years)

Annual subscription: starting at €461.00/year

Contact Docusnap sales for a tailored quote based on your network size.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English, German
- **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin and 176 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Notifications
- Asset Discovery
- Asset Tracking Software
- Audit Management
- Audit Trail
- Categorization/Grouping
- Change Management Software
- Change Tracking
- Cloud Asset Inventory
- Compliance Management
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Credential Management
- Customizable Branding

## Integrations (2 total)

- Microsoft Power Automate
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [IT Documentation Software](https://www.getapp.ca/directory/3860/it-documentation/software)

## Related Categories

- [IT Documentation Software](https://www.getapp.ca/directory/3860/it-documentation/software)
- [IT Asset Management Software](https://www.getapp.ca/directory/325/it-asset-management/software)
- [Licence Management Software](https://www.getapp.ca/directory/501/license-management/software)

## Alternatives

1. [Document360](https://www.getapp.ca/software/120723/document360) — 4.7/5 (292 reviews)
2. [Confluence](https://www.getapp.ca/software/90949/confluence) — 4.5/5 (3714 reviews)
3. [IT Glue](https://www.getapp.ca/software/113707/itglue) — 4.6/5 (342 reviews)
4. [Freshservice](https://www.getapp.ca/software/91351/freshservice) — 4.6/5 (791 reviews)
5. [SuperOps](https://www.getapp.ca/software/2050597/superops-ai) — 4.6/5 (65 reviews)

## Reviews

### "Must-have IT-Tool for SysAdmins" — 5.0/5

> **Christina** | *August 4, 2022* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Flexible, automated IT-Documentation. Nice plans \& diagrams
> 
> **Cons**: Maybe webinars in english, but there are many video tutorials on YouTube

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### "Der Branchenprimus" — 5.0/5

> **Verified Reviewer** | *November 16, 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Verlässlichkeit und Akzeptanz wie man es erwartet
> 
> **Cons**: Die Anwendung ist mitunter etwas "Altbacken" in den Menüs und Baumstrukturen, es fehlen Favorits
> 
> Immer wieder eine Empfehlung wert, denn es ist nun einmal die beste, bezahlbare Lösung

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### "Okay" — 3.0/5

> **Nils** | *May 18, 2022* | Electrical/Electronic Manufacturing | Recommendation rating: 5.0/10
> 
> **Pros**: Its a Tool For many Tasks, much more than simple Asset Management
> 
> **Cons**: While IT can do many Things, IT feels Like No Feature is complete.

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### "Perfekt zum automatischen Inventarisieren, Dokumentieren und Analysieren" — 5.0/5

> **Manfred** | *November 15, 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Lässt sich einfach installieren und erledigt seine Hauptaufgabe dann praktisch automatisch. Liefert tolle Netzwerkpläne und visualisiert auch die Abhängigkeiten der Dienste untereinander.
> 
> **Cons**: Bin mit der Software eigentlich rundum zufrieden.
> 
> Umfangreiche Dokumentation mit relativ wenig Aufwand\!

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### "Ein sinnvolles und sehr gutes Tool mit noch mehr Möglichkeiten" — 5.0/5

> **Oliver** | *November 16, 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Customizing Möglichkeiten,  IT Beziehung, Darstellungen
> 
> **Cons**: keine editierbaren Webfrontendfehlende Audit bei Änderungenfehlende REST API, offene Schnittstelle für mehrstufigen Import
> 
> Grundlage für BCM und ISMS

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## Links

- [View on GetApp](https://www.getapp.ca/software/2040123/docusnap)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2040123/docusnap> |
| de-AT | <https://www.getapp.at/software/2040123/docusnap> |
| en | <https://www.getapp.com/it-management-software/a/docusnap/> |
| en-AE | <https://www.getapp.ae/software/2040123/docusnap> |
| en-AU | <https://www.getapp.com.au/software/2040123/docusnap> |
| en-CA | <https://www.getapp.ca/software/2040123/docusnap> |
| en-GB | <https://www.getapp.co.uk/software/2040123/docusnap> |
| en-IE | <https://www.getapp.ie/software/2040123/docusnap> |
| en-NZ | <https://www.getapp.co.nz/software/2040123/docusnap> |
| en-SG | <https://www.getapp.sg/software/2040123/docusnap> |
| en-ZA | <https://www.getapp.za.com/software/2040123/docusnap> |
| es | <https://www.getapp.es/software/2040123/docusnap> |
| es-CL | <https://www.getapp.cl/software/2040123/docusnap> |
| es-CO | <https://www.getapp.com.co/software/2040123/docusnap> |
| es-MX | <https://www.getapp.com.mx/software/2040123/docusnap> |
| fr | <https://www.getapp.fr/software/2040123/docusnap> |
| fr-BE | <https://fr.getapp.be/software/2040123/docusnap> |
| fr-CA | <https://fr.getapp.ca/software/2040123/docusnap> |
| nl | <https://www.getapp.nl/software/2040123/docusnap> |
| nl-BE | <https://www.getapp.be/software/2040123/docusnap> |
| pt | <https://www.getapp.com.br/software/2040123/docusnap> |
| pt-PT | <https://www.getapp.pt/software/2040123/docusnap> |

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