About RockSolid MAX

RockSolid MAX is a cloud-based point of sale (POS) software designed to help home and building suppliers manage inventories, purchasing, transactions, and other operations via a unified portal. The platform enables organizations to simultaneously create purchase and customer orders by automatically capturing product details from vendor catalogs.

RockSolid MAX includes document management functionality, which allows users to upload faxed or handwritten records and access purchase orders (POs), client quotes, sales invoices, orders, and more from a centralized repository. The built-in accounts receivable feature allows enterprises to process month-end statements and payments and view financial status of jobs or accounts. Cashiers can also handle check-out processes by scanning items, entering stock-keeping unit (SKU) IDs, or searching the inventory and share transaction information with customers via email or fax.

The purchasing and inventory management capabilities in RockSolid MAX let administrators automate purchasing and ordering processes using historical data, reconcile received orders, and track invoice status. Managers can also generate reports to gain insights into metrics related to sales, profits, financial summaries, transactions, and more in real-time via analytics and an interactive dashboard.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

RockSolid MAX Software - RockSolid MAX POS transactions
RockSolid MAX Software - RockSolid MAX posting entries
RockSolid MAX Software - Receivables
RockSolid MAX Software - RockSolid MAX updating inventory prices
RockSolid MAX Software - RockSolid MAX Tablet View
RockSolid MAX Software - RockSolid MAX Mobility - Zebra TC57
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Features

Total features of RockSolid MAX: 102

  • ACH Payment Processing
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting Integration
  • Accounting Software
  • Accounts Receivable Software
  • Activity Dashboard
  • Activity Tracking
  • Aging Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Automatic Billing
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Budgeting/Forecasting
  • Commission Management
  • Contract/License Management
  • Cost Tracking
  • Customer Accounts
  • Customer Management
  • Customer Statements
  • Customizable Dashboard
  • Dashboard Software
  • Data Connectors
  • Data Import/Export
  • Data Visualization Software
  • Discount Management
  • Document Automation
  • Document Capture
  • Document Classification
  • Document Generation Software
  • Document Management Software
  • Document Review
  • Document Storage
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Equipment Rental Software
  • File Recovery
  • File Sharing Software
  • Financial Reporting Software
  • Forecasting
  • Gift Card Management
  • Inventory Auditing
  • Inventory Control Software
  • Inventory Management Software
  • Inventory Optimization Software
  • Inventory Tracking
  • Key Performance Indicators
  • Kitting
  • Late Fee Calculation
  • Layaway Management
  • Loyalty Cards
  • Loyalty Program
  • Member Portal
  • Mobile Access
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Order Management Software
  • Order Tracking
  • Ordering Automation
  • Partial Payments
  • Payment Processing Software
  • Performance Metrics
  • Point of Sale (POS)
  • Product Identification
  • Profit/Loss Statement
  • Profitability Analysis
  • Project Accounting Software
  • Publishing / Sharing
  • Purchase Order Management
  • Purchasing & Receiving
  • Rate Management
  • Receivables Ledger
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Retail Inventory Management Software
  • Retail POS
  • Returns Management
  • Rewards Management
  • Sales Orders
  • Sales Reports
  • Scheduled / Automated Reports
  • Scheduling Software
  • Scorecards
  • Search/Filter
  • Segmentation
  • Self Service Data Preparation
  • Short / Long Term Rental
  • Strategic Planning Software
  • Supplier Management
  • Tax Management Software
  • Transaction History
  • Trend / Problem Indicators
  • Vendor Managed Inventory
  • Visual Analytics
  • Warehouse Management Software
  • eCommerce Management

Alternatives

Spruce

3.6
#1 Alternative to RockSolid MAX
Spruce is a cloud-based business management and point of sale (POS) solution for home and building supply businesses....

NetSuite

4.1
#2 Alternative to RockSolid MAX
NetSuite provides organizations with an integrated system of cloud applications that helps them run their business....

Acumen

3.5
#3 Alternative to RockSolid MAX
Acumen is an accounting software that helps enterprises manage and streamline accounting operations on a centralized...

Odoo

4.2
#4 Alternative to RockSolid MAX
Odoo is a fully-integrated, customizable, and open-source suite of business applications. A majority of the business...

Reviews

Overall rating

3.8 /5
(36)
Value for Money
4.0/5
Features
3.5/5
Ease of Use
3.6/5
Customer Support Software
3.8/5

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Showing 5 reviews of 36
Brandon G.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

RockSolid MAX is helping transform our business

Reviewed on 2021-07-07

Throughout the process of selection, preparation, implementation, and post-implementation we have...

Throughout the process of selection, preparation, implementation, and post-implementation we have nothing but positive interactions with the ECi team. Our project team was really fantastic and engaged. They also helped keep us on task and moving forward to hit the go-live date. I have been very happy with the entirety of the project.

Pros

There are numerous aspects of the software that we love: Barcode support, A/R functionality, document management, inventory management. Overall the software is fairly intuitive and easy to use. We are improving daily with our understanding and capabilities. Overall, the pro's significantly outweigh any cons we've encountered. I would definitely recommend this software as it has some very cool functionality we are easing ourselves into now that we've made the transition.

Cons

So with any out of the box solution, there are going to be challenges. For us there are a couple that were frustrating. First, after an invoice has been processed there can be no changes to it. For example you make a sale to a credit account and the person making the purchase omits the PO#. There is no way to update that field after the fact. Instead you must back the entire transaction out and do it all over. The other challenge are the canned reports. They cover 50% of what we would want to see, in other cases we need to use Crystal Reports. While Crystal reports does work, it is a bit clunky and not very intuitive. So you need to invest time in learning and training on how to use it (we did so with a bunch of online videos which were publicly available).

Alternatives Considered

Lightspeed Retail

Reasons for Choosing RockSolid MAX

The P21 platform we were on was from the late 1990s and could not support where we need to take the business. It was an archaic platform that actually put our entire business at risk if the hardware failed (again 1990s computers).

Reasons for Switching to RockSolid MAX

What it came down to was two variables: First, having a project team who was there with you the entire way was a major decision factor. The other was the overall fit of the software to our business. While there are minor issues where it doesn't fit exactly what we need, the coverage and gains we received for the parts that fit well clearly exceeded the challenges. Without spending 5-10X or more money to get a customized solution, I really believe this was the best investment for our business and so far the benefits are being realized.
Misty S.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

This is a powerful program with features we need to adapt too

Reviewed on 2019-09-14

Easier training for new employees. Non inventory items are easier to track without adding or...

Easier training for new employees. Non inventory items are easier to track without adding or deleting from current inventory. We were the first to use the Repeat Rewards with Rockmaxx and it was great to work with the support team. All customer service has been great with our ups and downs. To realize we have come so far in 6 months is unbelievable. All sales and customer service reps have followed up with our issues. We have felt like they are one of us when a new issue arrives. I feel we have a lot more to learn with this program due to it's size. A few employees have gone back to the training videos to dig in deeper. As with all programs the more you want to learn the easier it is to use

Pros

Look up features are very user friendly if unsure of the correct name for item you can search with minimum effort
Easy use for non tech employees.
Can remote in to system off site.
Price point.
Automatic updates with the cloud based system. No more scheduling these
Automatic backup no expensive server and IT to ensure this is completed.

Cons

These cons are base on using Rock Solid for 13 years.
Task takes multiple windows to complete verse all on one window.
Report program had to purchase another program to receive all reports
Time clock not within another program needed for employees
More steps and windows to complete an easy inventory fix.
No hand held device to scan and print labels as with Rocksolid

Angel C.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Ok POS Sytem.

Reviewed on 2017-08-11

Just feels like they want t get as much money out of the customer as they can with added features...

Just feels like they want t get as much money out of the customer as they can with added features that cost extra, which are part of most POS Systems basic package.

Pros

RockSolid is a reliable software with very few glitches. Uptime is high. Easy to learn and operate.

Cons

Important features needed for margins not available. Can not enter more than one product at a time. Does not have a tool to import items.

Kyle A.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Converted from no POS to full POS implementation

Reviewed on 2021-06-24

RockSolid Max lets me have total control over my inventory and see what direction my sales are...

RockSolid Max lets me have total control over my inventory and see what direction my sales are heading. This is crucial for retail.

Pros

The features allow for total control of the system. The interfaces are user-friendly. The more time you spend in the system, the more you learn what it can do.

Cons

Integration was tricky at times. Going from no POS to a POS system came with it's own hurdles. At times, I was confusing to know who to contact if something went wrong.

Alternatives Considered

Kinetic

Reasons for Switching to RockSolid MAX

Price
Debi C.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Its been a game changer for us!

Reviewed on 2021-06-29

The software has allowed us to solve our issues with sales reports, managing inventory and data...

The software has allowed us to solve our issues with sales reports, managing inventory and data storage. Since we have gone live, the technical support and training we have received has been outstanding.

Pros

Easy to use and implement. We are more efficient and its helped us bring down operating costs for mailing statements, finding and copying paper invoices and managing our inventory.

Cons

Integration was a little more difficult than what was to be expected.

Showing 5 reviews of 36 Read all reviews

RockSolid MAX FAQs

Below are some frequently asked questions for RockSolid MAX.

RockSolid MAX offers the following pricing plans:

  • Starting from:
  • Free Trial: Not Available

Please contact ECI Software Solutions directly for pricing details.

RockSolid MAX has the following typical customers:

Self Employed, 2-10, 11-50

RockSolid MAX supports the following languages:

English

RockSolid MAX supports the following devices:

We do not have any information about what integrations RockSolid MAX has

RockSolid MAX offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep)

Related categories

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