Circuit

About Circuit
Circuit is a web-based delivery management software, which helps businesses create optimal routes, manage drivers, and maintain client communication through email or SMS. Features include route renaming, dispatching, real-time updates, and data import and export.
Circuit lets supervisors handle multiple delivery operations by allocating drivers to appropriate destinations, swapping routes according to driver’s preferences, and scheduling deliveries based on priorities. Using Circuit, managers can track the progress of drivers in real time, record their stops, and measure estimated arrival times (ETAs) for later deliveries. Customers can use the package tracker functionality to determine the location of goods using the tracking number provided by the online store or courier company.
Workers can collect proof of delivery by adding recipient names, signatures, and photos at every stop. Drivers can view instructions provided by recipients through the note sharing feature. Circuit also enables businesses to monitor ongoing routes for inefficiencies and plan them based on specific constraints such as vehicle capacity, time window, fleet size, and more.
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Reviews
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- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great software, easy to use
Reviewed on 2020-12-01
Very good. Few issues.
Very good. Few issues.
Pros
Circuits is quick and easy to use for admins, dispatchers and drivers. Route creation and optimisation is easy both in-browser and on the app.
Cons
Occasionally (only a handful of times) a similar, incorrect address has been ripped from circuits to Google maps and sent drivers to the wrong place
It would be good if it could sync with shopify so that orders could be marked delivered/attempted and notes could be entered on customer orders without leaving the circuits app.
Response from Circuit
Hi Mark, thanks for the review.
Since you left your review, we have launched our Shopify integration so you can seamlessly manage the delivery of your Shopify orders.
We're releasing new features all the time so check out our changelog for the latest news.
- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Amazing Route Management App
Reviewed on 2023-10-06
Circuit functionality greatly enriches our business process and we have had wonderful experience...
Circuit functionality greatly enriches our business process and we have had wonderful experience with their customer support! In addition, they are very strong in communicating new functionality when it becomes available, which we appreciate.
Pros
Given the ease of import data, we are able to manage our weekly delivery route with accuracy and appropriate automated communication with our customers!
Cons
The most useful feature missing for our use would be the ability to change the order of stops manually. The "make first" and "make last" functionality is useful but needs further development in allowing to select the order of the stops and opting out of the optimization of route option!
- Industry: Logistics & Supply Chain
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Circuit saved my life
Reviewed on 2023-10-07
Love love love it. Best on market we think
Love love love it. Best on market we think
Pros
Real time optimization by both drivers and admins
Cons
Expensive side of the market but quality
- Industry: Utilities
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
circuit review
Reviewed on 2023-10-06
over all the program is great, but customer service is something I try to avoid.
over all the program is great, but customer service is something I try to avoid.
Pros
that it is easy to prepare routes and add in new calls after you created the routes
Cons
dealing with customer service, I have not been impressed with them any time I discover an issue, as an example, addresses we have used many times, all of sudden is putting it on the map miles away on a street that doesn't even with the same letter. but the next time same address can be where it belongs. When I called in it, it was they never heard of it and it was something i was doing wrong. Then months later I see a post that this problem has been solved, (so others had the same issue) when this was posted that it was fixed, it wasn't , but this past two weeks it seems it has been finally repaired.
- Industry: Furniture
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great value!
Reviewed on 2023-10-07
Circuit is improving all the time. It is a great product for the price, and the team seems to...
Circuit is improving all the time. It is a great product for the price, and the team seems to actively be working to upgrade it. Their customer service is accessible and they listen and work to fix any issues that arise. Including modifying the functions when necessary. While there are issues that have arisen with load time and how many things you have to click through in order to finalize a route, the positives far outweigh the negatives. I would recommend.
Pros
Circuit is improving all the time. It is a great product for the price, and the team seems to actively be working to upgrade it. Their customer service is accessible and they listen and work to fix any issues that arise. Including modifying the functions when necessary.
Cons
Too many finalization buttons to optimize a route. It seems like you have to click through so much after inputting the route information before the route is actually saved. Many times our team has input a route and not finalized it because you have to walk through 3 additional steps to complete it. That takes time when working with a customer.
Circuit FAQs
Below are some frequently asked questions for Circuit.Q. What type of pricing plans does Circuit offer?
Circuit offers the following pricing plans:
- Starting from: US$250.00/month
- Pricing model: Subscription
- Free Trial: Available
Circuit offers a 7-day free trial for new users, after which the software is available across 4 pricing tiers: [Individual and Team]. Pricing details are outlined below. All-inclusive: Starts at $100 per month Essentials: Starts at $250 per month Standard: Starts at $500 per month Pro: Starts at $750 per month
Q. Who are the typical users of Circuit?
Circuit has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Circuit support?
Circuit supports the following languages:
English, Portuguese
Q. Does Circuit support mobile devices?
Circuit supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Circuit integrate with?
Circuit integrates with the following applications:
Shopify, Zapier
Q. What level of support does Circuit offer?
Circuit offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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