Innago
About Innago
Innago is a free, easy-to-use property management software solution, designed to save you time & money. Our mission is to make renting simple, accessible, & affordable for landlords of any size. Too many alternatives are expensive & overwhelming, turning a "solution" into a problem. Innago allows you to easily: collect rent, screen tenants, list properties, manage work orders, create applications, sign leases, organize financials, communicate with tenants, & much more!
Key benefits of Innago
Online Rent Collection
Tenant Screening
Lease Signing
Work Order Management
Tenant Communication
And Much More!
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- Industry: Commercial Real Estate Software
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Dependable and streamlined property management platform
Reviewed on 2023-04-04
I love that Innago sends automated emails to my tenants when rent is due. If rent is overdue and a...
I love that Innago sends automated emails to my tenants when rent is due. If rent is overdue and a late payment fee is added per the lease agreement, having Innago send it rather than me contacting the tenant makes it much more professional and impartial. My tenants are paying on average 5 days earlier than before I implemented Innago. This is all at no cost to me! This is a piece of software that makes sense for any commercial or residential landlord that would appreciate a more professional and transparent interaction with their clients.
Pros
The most impactful features that Innago gave me include:- Easy to maintain and view rent payment status from all tenants- Optional online rent payment from tenants at no cost to me- Automatic email reminders for rent / other charges due- Storage of lease files- Ability to pre-schedule rent increases per the lease in place.- Platform for tenant and landlord to communicate including online lease signing/lease storage, maintenance requests and repair resolution.
Cons
I would like the ability to preview communications /invitation with the prospective tenant prior to sending it so that I can make sure it is correct. I would like a feature for the tenant name field to have an alternative field for 'business name' rather than First Name and Last Name.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Innago review
Reviewed on 2020-10-24
At first I had a hard time due to the fact I never had any computer training. Now that I learned to...
At first I had a hard time due to the fact I never had any computer training. Now that I learned to use the app is not hard a all. The support is hand down the best I have ever experienced. I was having issues with my lease templates. I emailed [SENSITIVE CONTENT HIDDEN] at 9 PM with the problem. They set everything up for me and was posted on the app at 12 AM. All my apartments are college rentals (West Virginia University). I have parents telling me all the how much they love the app. I have not had one complaint about the fees charged for payments. Overall all I think it a great software.
Pros
Price. The support. If I'm walking around my units and some stops me to give me a check or cash. I can open the app on my phone to record the rent. Then I just drop it off at my bank on the way home. I like that each tenants email and phone number is available to view on the app.
Cons
Need a shortcut to access that app for owners (It's coming soon I hear).
Alternatives Considered
BuildiumReasons for Choosing Innago
Expense and lack of support.Switched From
BuildiumReasons for Switching to Innago
Price is great. It is free. I just found it simpler to use having only thirty apartments. I used to own over three hundred unit. I was was paying someone a $68000 salary. Since selling a majority of my apartments I no longer felt I need to pay someone. I start with a product that really in my opinion did more than I need for a high fee. I can do everything I need to with Innago.Response from Innago
Thanks for the review, Carter! We're glad you've had a great experience with your account rep. And good news - our app for landlords is on the roadmap for 2021, so be on the lookout!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Value driven for small business or personal rentals
Reviewed on 2018-05-01
Can they make you a website? Yes, they can.
Can you Ensign contracts etc? Yes, can sign leases...
Can they make you a website? Yes, they can.
Can you Ensign contracts etc? Yes, can sign leases online. Free
Online applications. Rolled out in next 30 days.
Tenant screening? Yes. Partnered with Transunion.
Does it publish vacancies? No marketing of units. Doesn’t post to any renting website.
App? No app for the phone yet.
Tenant communication - only through the portal and/or email them
No Owner portal.
Only one signal sign on.(can’t have multiple sign ons), but you can set up accounts by owner.
Does accounting sync to a bank account? To QBO, and multiple accounts can sync to one QBO, maybe?
Renter insurance accountability? Nothing yet. Looking into
it.
Pros
I love how their pricing works. It's a free product to use, it only costs you when a client pays through their system. They are definitely for the value driven.
Cons
Only one signal sign on.(can’t have multiple sign ons), but you can set up accounts by owner. If you have multiple owners of different properties in your portfolio, you will need to set up an individual account for each. Hence why it is only good for small business or personal rentals. They don't have a lot of the features other software's like it has, but it has the core main few.
Response from Innago
Thanks for the feedback, Zach! As you pointed out, we take pride in being value-driven. So much so that all our features are now 100% free to use for landlords/property managers.
We're also happy to say that we now offer multi-user login for our accounts, so different owners can be accommodated. Renters insurance is coming soon as well, so keep an eye out!
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Innago is the BEST option for small or private Landlords!
Reviewed on 2024-06-12
Pros
I like that it gives me a professional look the most while being free for me to use. It is a great way to participate in the modern age w/o it being expensive for those of us who are using it for a unit or two. My only alternative would be traditional pen and paper which I like to avoid as someone younger myself!
Cons
It can be a bit overwhelming to start, but I think that argument could be made for any program when you are encountering a new UI.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Innago is exactly what we were looking for
Reviewed on 2022-10-26
I cannot imagine managing my 3 units without it.
I cannot imagine managing my 3 units without it.
Pros
My favorite features are:1. Online payments from tenants2. Automatic late fees3. Maintenance request portal4. Free for the landlord5. Online applications6. Tenant screening (background checks, etc)7. Lease signing8. Ability to post vacancies in the software
Cons
The only con I've found is that you cannot send messages to Tenants through the app. I have to hop on the web version to do that.I'm sure that will come soon (assuming I'm not just missing it somewhere in the app)
Reasons for Switching to Innago
There are lots of property management softwares. I'm a single-family investor, and I recently looked through the most popular softwares and selected one. The products I investigated were:1. Tenant Cloud2. Apartments.com3. Innago4. Avail5. RentRediI found that Innago was the only one to meet all these requirements. It does charge a $2 fee for each rent payment, but that is charged to the tenant by default. I haven't had any complaints from tenants about this charge.The other softwares were pretty good, but here are the deal breakers for each.Tenant Cloud: Tenants cannot setup autopay unless we have the paid versionApartments.com: You cannot upload your own lease, you can only make modifications to their leaseAvail: You cannot upload your own lease, you can only make modifications to their leaseRentRedi: No free versionInnago FAQs
Below are some frequently asked questions for Innago.Q. What type of pricing plans does Innago offer?
Innago offers the following pricing plans:
- Starting from: US$0.00
- Pricing model: Free Version
- Free Trial: Available
Innago is available for free for landlords and property managers.
Q. Who are the typical users of Innago?
Innago has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Innago support?
Innago supports the following languages:
English
Q. Does Innago support mobile devices?
Innago supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Innago integrate with?
Innago integrates with the following applications:
QuickBooks Online
Q. What level of support does Innago offer?
Innago offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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