About Innago
Innago is a free, easy-to-use property management software solution, designed to save you time & money. Our mission is to make renting simple, accessible, & affordable for landlords of any size. Too many alternatives are expensive & overwhelming, turning a "solution" into a problem. Innago allows you to easily: collect rent, screen tenants, list properties, manage work orders, create applications, sign leases, organize financials, communicate with tenants, & much more!
Key benefits of Innago
Online Rent Collection
Tenant Screening
Lease Signing
Work Order Management
Tenant Communication
And Much More!
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- Industry: Commercial Real Estate Software
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Dependable and streamlined property management platform
Reviewed on 2023-04-04
I love that Innago sends automated emails to my tenants when rent is due. If rent is overdue and a...
I love that Innago sends automated emails to my tenants when rent is due. If rent is overdue and a late payment fee is added per the lease agreement, having Innago send it rather than me contacting the tenant makes it much more professional and impartial. My tenants are paying on average 5 days earlier than before I implemented Innago. This is all at no cost to me! This is a piece of software that makes sense for any commercial or residential landlord that would appreciate a more professional and transparent interaction with their clients.
Pros
The most impactful features that Innago gave me include:- Easy to maintain and view rent payment status from all tenants- Optional online rent payment from tenants at no cost to me- Automatic email reminders for rent / other charges due- Storage of lease files- Ability to pre-schedule rent increases per the lease in place.- Platform for tenant and landlord to communicate including online lease signing/lease storage, maintenance requests and repair resolution.
Cons
I would like the ability to preview communications /invitation with the prospective tenant prior to sending it so that I can make sure it is correct. I would like a feature for the tenant name field to have an alternative field for 'business name' rather than First Name and Last Name.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great for small ( 25 units ) users
Reviewed on 2021-01-06
Excellent
Excellent
Pros
I am in my late 60's so I am not acclimated to changing things that I have done from a long time. I switched over to Innago about two years ago mostly to consolidate my tenant payments in one place. I have since added tenant screening and will be adding the background check as well.
What I most appreciate is the excellent customer service !!! When you call unlike most places you speak to a live person. They are knowledgeable on how to use the software and walk you through step by step. I highly recommend this company.
Cons
Having used this software for two yearsI have not found any as of now.
Alternatives Considered
BuildiumReasons for Switching to Innago
Cost and seem to fit better with the size of my company- Industry: Real Estate
- Company size: 2–10 Employees
- Used for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Value driven for small business or personal rentals
Reviewed on 2018-05-01
Can they make you a website? Yes, they can.
Can you Ensign contracts etc? Yes, can sign leases...
Can they make you a website? Yes, they can.
Can you Ensign contracts etc? Yes, can sign leases online. Free
Online applications. Rolled out in next 30 days.
Tenant screening? Yes. Partnered with Transunion.
Does it publish vacancies? No marketing of units. Doesn’t post to any renting website.
App? No app for the phone yet.
Tenant communication - only through the portal and/or email them
No Owner portal.
Only one signal sign on.(can’t have multiple sign ons), but you can set up accounts by owner.
Does accounting sync to a bank account? To QBO, and multiple accounts can sync to one QBO, maybe?
Renter insurance accountability? Nothing yet. Looking into
it.
Pros
I love how their pricing works. It's a free product to use, it only costs you when a client pays through their system. They are definitely for the value driven.
Cons
Only one signal sign on.(can’t have multiple sign ons), but you can set up accounts by owner. If you have multiple owners of different properties in your portfolio, you will need to set up an individual account for each. Hence why it is only good for small business or personal rentals. They don't have a lot of the features other software's like it has, but it has the core main few.
Response from Innago
Thanks for the feedback, Zach! As you pointed out, we take pride in being value-driven. So much so that all our features are now 100% free to use for landlords/property managers.
We're also happy to say that we now offer multi-user login for our accounts, so different owners can be accommodated. Renters insurance is coming soon as well, so keep an eye out!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Essential property management software
Reviewed on 2023-08-16
My overall experience has been quite pleasurable as Innago has answered many of the needs I was...
My overall experience has been quite pleasurable as Innago has answered many of the needs I was looking to solve.
Pros
In have tried a few property management software, both free and paid for, and find Innago to be the best. The software is very easy to use and includes maintenance requests, rent payment portal, and messaging to name a few.
Cons
There was little I found that I did not like of this product.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best online property management
Reviewed on 2022-01-17
Great experience, they have great advanced tools, very good customer service, much better than...
Great experience, they have great advanced tools, very good customer service, much better than competitors. Need some improvement on reports but the advantages easily shadow any missing features which are not critical.
Pros
features it has that can be customized and configured according to your lease terms, highly customizable and at the same time provides you with automatic processes such as for charging late fees, ability to upload documents, send reminders and much more.
Cons
I am missing a landlord app!!! in 2022 such a service should have an app for landlords!!! I would have liked to see them improve on history of payments and on flexibility for applying payments to invoices in case a tenant pays in one lump sum for several invoices. Another thing is an option to send a tenant a reminder about his entire debt not just per invoice. Also, need to improve on ease of creating invoices or reminders, if you are already viewing a certain tenant or property have that one selected as default instead of the need to start selecting. Also need better alerts for maintenance requests by tenants, but I assume this will be improved if a landlord app is introduced.
Alternatives Considered
TenantCloudReasons for Choosing Innago
They did not have that many features, it is not as user friendly as this one and not enough automated processes and configurations that innago has built in. In addition, their customer service is horrible and very slow. innago.com has a superior product and prompt and friendly service. In fact they dedicate a customer service person to you.Reasons for Switching to Innago
Free to use for landlords and very affordable for tenants to make payments and also seemed to have more flexible features, more customizable.Innago FAQs
Below are some frequently asked questions for Innago.Q. What type of pricing plans does Innago offer?
Innago offers the following pricing plans:
- Pricing model: Free Version
- Free Trial: Available
Innago is available for free for landlords and property managers.
Q. Who are the typical users of Innago?
Innago has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Innago support?
Innago supports the following languages:
English
Q. Does Innago support mobile devices?
Innago supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Innago integrate with?
Innago integrates with the following applications:
Quickbooks Online
Q. What level of support does Innago offer?
Innago offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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