Call Center Studio

Cloud-based call center management software

4.5 /5 (36 reviews) Write a Review!

Call Center Studio Overview

What is Call Center Studio?

Call Center Studio is a cloud-based software that provides businesses with tools to manage and handle customers’ queries on a centralized platform. Supervisors can automatically route incoming calls to specific agents, record voicemails, and provide employees with the context and touchpoints of previous calls.

Using Call Center Studio’s IVR functionality, organizations can manage inbound and outbound call campaigns, create IVR prompts, and utilize the built-in Google Speech tool to improve automatic speech recognition (ASR) capabilities. Managers can store information in a centralized database and encrypt client interactions with real-time transport (RTP) protocols. Other features include predictive dialer, number masking, scheduling, contact management, workflow configuration, messaging, status tracking, call monitoring, and more.

Call Center Studio provides a dashboard, which allows enterprises to monitor key performance indicators (KPIs), track agents’ performance, and generate historical reports. The software also helps users record SMS or web chats, maintain audit trails, and manage privacy rules for recorded calls.

Call Center Studio Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

For more information about pricing, you can visit Call Center Studio's website at https://callcenterstudio.com/contact-center-solution/


Call Center Studio Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Call Center Studio reports
Call Center Studio analytical reports
Call Center Studio admin screen
Call Center Studio calling interface
Call Center Studio video Call Center Studio screenshot: Call Center Studio reports Call Center Studio screenshot: Call Center Studio analytical reports Call Center Studio screenshot: Call Center Studio admin screen Call Center Studio screenshot: Call Center Studio calling interface Call Center Studio screenshot: Call Center Studio screenshot:

Call Center Studio Reviews

Call Center Studio Reviews

Overall rating
4.5
/
5
Excellent
22

Very good
10

Average
4

Poor
0

Terrible
0

Value for Money
4.7
Features
4.5
Ease of Use
4.7
Customer Support
4.7
89% recommended this app
Emre kadir Ö.

its so good


Ayli̇n K.

Aylin Kılıç -Planing Manager

overall comfortable to use, not complicated


Tamara Y.

Rocky and Unpredictable

I can easily contact any client I want with an internet connection and a head set.


Kemal B.

Call Center Studio is our right hand.

They did almost everything what I requested.


Ahmet E.

My thoughts on call center

Frankly, I do not comment on this question without using the application in detail.


Emre kadir Ö.
Company size: 501-1,000 Employees

its so good

Used Daily for 2+ years
Reviewed on 2018-06-12
Review Source: Capterra

Pros

speed is my most like about this software. when i want to call its quickly fulfill.
it is most important . thnk

Cons

useless is my least like about this software. I think I should create quick shortcuts for things I want to do.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Ayli̇n K.
Industry: Internet
Company size: 201-500 Employees

Aylin Kılıç -Planing Manager

Used Daily for 2+ years
Reviewed on 2020-10-30
Review Source: Capterra

overall comfortable to use, not complicated

Pros

User Friendly, simple,
wide report opportunity, containing new technologies, accelerating

Cons

There may be information boxes in the menus

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tamara Y.
Industry: Internet
Company size: 51-200 Employees

Rocky and Unpredictable

Used Daily for 6-12 months
Reviewed on 2018-06-15
Review Source: Capterra

I can easily contact any client I want with an internet connection and a head set.

Pros

I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.

Cons

So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Kemal B.
Industry: Insurance
Company size: 51-200 Employees

Call Center Studio is our right hand.

Used Daily for 1+ year
Reviewed on 2020-10-30
Review Source: Capterra

They did almost everything what I requested.

Pros

The most important feature of Call Center Studio, It consolidated many critical features in one solution, It has advanced ACD solutions + Call Recording + Call Evaluation + Callback options + Integration with many other + Advanced IVR solutions +Rapid Support!

Cons

They did a lot of things beyond my imagination.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ahmet E.
Industry: Logistics & Supply Chain
Company size: 10,000+ Employees

My thoughts on call center

Used Daily for 2+ years
Reviewed on 2020-11-02
Review Source: Capterra

Frankly, I do not comment on this question without using the application in detail.

Pros

I do not use the software. My inner client uses it. Monitoring of calls on computer based on the information I receive from them. It is a nice feature to receive incoming calls over the computer without a phone, in my opinion.

Cons

It is very bad situation that this software does not work on google chrome browser.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
9/10
Based on 36 user ratings
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Call Center Studio Pricing

Call Center Studio Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

For more information about pricing, you can visit Call Center Studio's website at https://callcenterstudio.com/contact-center-solution/

For more information about pricing, you can visit Call Center Studio's website at https://callcenterstudio.com/contact-center-solution/

Value for Money
4.7/5
Based on 36 user ratings
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Call Center Studio Features

Call Center Studio Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Analytics
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4.5/5
Based on 36 user ratings
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Categories

Additional information for Call Center Studio

Additional information for Call Center Studio

Key features of Call Center Studio

  • Alerts / Escalation
  • Answering Machine Detection
  • Automatic Call Distribution
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call Monitoring
  • Call Recording
  • Call Results
  • Call Routing
  • Call Scripting
  • Call Sharing
  • Call Transfer
  • Campaign Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • Customizable Branding
  • Data Import/Export
  • Document Storage
  • Email Integration
  • Escalation Management
  • FTC Compliance
  • File Transfer
  • Help Desk Management
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Multi-Channel Communication
  • On-Demand Recording
  • Performance Metrics
  • Predictive Dialer
  • Record & Playback ability
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integration
  • Voice Mail
  • Workflow Management

Call Center Studio FAQs

Call Center Studio FAQs

Below are some frequently asked questions for Call Center Studio.

Q. What type of pricing plans does Call Center Studio offer?

Call Center Studio offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

For more information about pricing, you can visit Call Center Studio's website at https://callcenterstudio.com/contact-center-solution/

Q. What are the main features of Call Center Studio?

Call Center Studio offers the following features:

  • Alerts / Escalation
  • Answering Machine Detection
  • Automatic Call Distribution
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call Monitoring
  • Call Recording
  • Call Results
  • Call Routing
  • Call Scripting
  • Call Sharing
  • Call Transfer
  • Campaign Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • Customizable Branding
  • Data Import/Export
  • Document Storage
  • Email Integration
  • Escalation Management
  • FTC Compliance
  • File Transfer
  • Help Desk Management
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Multi-Channel Communication
  • On-Demand Recording
  • Performance Metrics
  • Predictive Dialer
  • Record & Playback ability
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integration
  • Voice Mail
  • Workflow Management

Q. Who are the typical users of Call Center Studio?

Call Center Studio has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Call Center Studio support?

Call Center Studio supports the following languages:

English

Q. What type of pricing plans does Call Center Studio offer?

Call Center Studio has the following pricing plans:

Subscription

Q. Does Call Center Studio support mobile devices?

We do not have any information about what devices Call Center Studio supports

Q. What other apps does Call Center Studio integrate with?

Call Center Studio integrates with the following applications:

Avaya Aura Call Center Elite, BIME, Zendesk

Q. What level of support does Call Center Studio offer?

Call Center Studio offers the following support options:

Phone Support, Online Support, FAQs, Forum, Knowledge Base