About SAM

SAM makes workshop management easy.

Sick of being stuck behind a desk or under paperwork? We make it our mission to make your job easier so you’ve got more time to do what you want, whether that’s getting more time to be on the tools, more time with the kids, or more time on the boat. We help you to make that happen.

How? SAM’s workshop management solution is a single system that allows users to manage jobs from booking to invoice, have full accounts functionality and get detailed analysis on labour and workshop performance.

Features:
- Booking diary
- Job management
- Stock management
- Marketing campaigns
- Basic or full accounting functionality
- Reporting.

Integrations available for Xero, MYOB, Repco Navigator Pro and more.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of SAM

Streamline jobs from the office to the workshop:
- Easy diary management, view capacity at a glance
- Comprehensive CRM for customer and vehicle records
- Use templates on quotes, job cards and invoices for standard jobs
- Easy insurance payments with split invoicing
- Save time by auto-creating job cards from quotes and finding the right parts using vehicle history notes
- Get accurate labour charges on invoices every time with time-clocking functionality.

Simplify stock management:
- Visibility of your stock quantities and value
- View full transaction history of stock
- Comprehensive discount matrix
- Integrated parts catalogues to Repco and Napa
- Multiple stock pricing levels

Get communications out to your customers is easy as 1, 2, 3
- Send and receive text messages from SAM
- Let customers know when you have a promo with one-off text message marketing campaigns
- Ditch postal reminder cards and send bulk text messages to customers for their annual service reminders
- Get quotes and invoices directly into customer’s inboxes

Keep your accountant happy
- Full reporting capability for month and year end financials
- Credit limit, credit hold & terms options
- Fully integrated Cashbook included
- Full Xero integration for direct access to your accounts by your accountant.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, New Zealand

Supported Languages

English

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Images

SAM Software - SAM forms setup
SAM Software - SAM invoice allocation
SAM Software - SAM labor summary
SAM Software - SAM quote management
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SAM video
SAM Software - SAM forms setup
SAM Software - SAM invoice allocation
SAM Software - SAM labor summary
SAM Software - SAM quote management

Features

Total features of SAM: 42

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Accounting Software
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Scheduling Software
  • Billing & Invoicing
  • CRM Software
  • Client Management
  • Communication Management
  • Customer Database
  • Customer History
  • Customizable Reports
  • Data Import/Export
  • Electronic Payments
  • Employee Scheduling Software
  • Estimating
  • Historical Reporting
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Job Tracking
  • Labor Cost Reporting
  • Labor Rates
  • Maintenance Scheduling
  • Order Management Software
  • Point of Sale (POS)
  • Progress Reports
  • Progress Tracking
  • Purchase Order Management
  • Quotes/Estimates
  • Reminders
  • Reporting & Statistics
  • Sales Reports
  • Service History
  • Summary Reports
  • Third Party Integrations
  • User Management
  • VIN Lookup
  • Work Order Management

Alternatives

Workshop Software

4.0
#1 Alternative to SAM
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EZ Auto Scheduler

4.9
#2 Alternative to SAM
EZ Auto Scheduler is a web-based appointment scheduling solution for mechanics & the auto industry which allows users...

Shopmonkey

4.9
#3 Alternative to SAM
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AutoLeap

4.9
#4 Alternative to SAM
AutoLeap is a dynamic auto management software solution designed to help you modernize your auto repair shop. Our...

Reviews

Overall rating

4.6 /5
(29)
Value for Money
4.5/5
Features
4.2/5
Ease of Use
4.5/5
Customer Support Software
4.6/5

Already have SAM?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 29
Tammy
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great product for Automotive Workshop

Reviewed on 2021-09-07

SAM works well for us in our workshop. The support has been great if we are ever stuck on anything....

SAM works well for us in our workshop. The support has been great if we are ever stuck on anything. The team behind SAM are always looking for ways to improve the system. We are glad we moved.

Pros

It's an easy to use system with great features and reports available. Our client database moved over from our previous software with no problems.

Cons

We found the time clocking function a little difficult when it came to jobs that were part of a "job kit".

Response from TSI Group

Hi Tammy,

Thank you for taking the time to give us a review.

It's great to hear that find the system easy to use and are benefitting from the features, I will pass that feedback onto our product team.

We know that timeclocking with job kits is not the easiest and are looking at ways to make it easier.

Our supoprt team will be stoked to hear that your feedback.

Thank you again and don't hesitate to contact me directly if needed.

Many Thanks
Raj - GM, SAM

Mel
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best thing we've done for our business

Reviewed on 2021-01-18

The installers were great at helping us get the hang of using SAM and when they thought we were up...

The installers were great at helping us get the hang of using SAM and when they thought we were up to speed we switched over to using SAM support. We do find that SAM support can be hard to get hold of sometimes, you can't get straight through to talk to someone anymore and this can be frustrating waiting for a phone call back. Although there are things that could be improved we would highly recommend this product to any automotive garage.

Pros

It has made our business more efficient. We are saving money as there are no longer parts and time being left off Job invoices. Time Clocking is a brilliant addition. Sending out WOF reminders is a lot easier with SAM and so is contacting our customers via email and text direct from the program. There are so many more great reasons to use SAM in your workshop we love it.

Cons

When we switched from MYOB to SAM the information wasn't all correct, it was a lot of back and forward between us and SAM and our business Mentor, who had an accounting background, we were using at the time. It did take a while to get things right but we got there and it was totally worth it. We would love to be able to use SAM in real time on our Cellphones it would make things even more efficient but they haven't got that available yet.

Response from TSI Group

Hi Mel,

Thank you for taking the time to provide such a comprehensive review.

It's great to hear our product has helped your business.

We know getting hold of the support team can be a bit difficult at times, especially at month end when its busy. Because of this we are investigating on how we can improve this.

As discussed our new web product has the ability for technicians to timeclock off their phones.

Don't hesitate to contact me directly if needed.

Many Thanks
Raj - GM, SAM

Lisa
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Simple SAM

Reviewed on 2021-01-20

Pros

Once you understand how SAM works, it is very easy to use. Easy to get integrated with XERO which makes statements and invoicing very quick.
The SI agents are wonderful to deal with especially when setting things up or spending time making sure you understand new features.

Cons

2 of the biggest downfalls of SAM are that there is no app for phone use and the diary doesn't run individual techs, so you cant at a glance see who has space to fit jobs in, a real pain if you have a WOF inspector, a service tech and multiple techs doing repairs

Response from TSI Group

Hi Lisa,

Thank you for taking the time to review us and giving us some feedback.

It's great to hear you find our product easy to use, I will pass that wonderful feedback onto our development team.

We know there is an increasing need for being mobile which is why we have developed a new web product with a newly designed diary and the ability for technicians to timeclock from their phones.

Don't hesitate to contact me directly if needed.

Many Thanks
Raj - GM, SAM

Tracey
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Most in-depth system out there

Reviewed on 2020-11-27

Our experience with SAM has only been positive and although we have looked at changing software...

Our experience with SAM has only been positive and although we have looked at changing software packages in the past, we couldn't find anything that came close to offering the depth, ongoing support or integration that SAM does. We consider the benefits SAM offer far outweigh the cost!

Pros

We love the fact that SAM integrates everything we need to run our workshop in the one software package; CSM, vehicle history, financials and reporting, electronic diary, debtors, creditors...everything! It is easy to learn and technical support is great should you need it. Love the ease we can manage our margins on each job, making us more profitable. We consider SAM one of our best tools we've invested in for our workshop.

Cons

The electronic diary needs improving and it would be great if the software was cloud-based to allow easy, reliable and secure access from anywhere. An improved, more user-friendly training or help section would be ideal to get new staff quickly up to speed and it would be great if the pricing packages could also be structured to better suit a small business budget! The day-to-day operation though is definitely fit for purpose.

Alternatives Considered

Workshop Software

Reasons for Switching to SAM

The level of detail and depth of vehicle history particularly and overall integration that SAM offered, the other software packages just couldn't compete!

Response from TSI Group

Hi Tracey,

Thank you for taking the time to review us and providing us some feedback.

I have passed on your postive feedback to the development team, they will love hearing you utilise the system so extensively.

We have developed a new diary (and other stuff) in our new web product, feel free to have a play in it and when you are ready to move let me know so we can get your data transferred over.

Don't hesitate to contact me if you have any questions.

Many Thanks
Raj - GM, SAM

Raewyn
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Sam Xero review

Reviewed on 2020-12-02

happy with support and ease of use

happy with support and ease of use

Pros

Takes a bit to get codes correct and sort how you want to load stock but once sorted, easy to use

Cons

Other than MYOB, haven't used anything else so feel its suits its purpose

Response from TSI Group

Hi Raewyn,

Thank you for taking the time to review us.

I have passed on your comments to the support team and it's made their day.

It's great to hear that you value an industry specific application to run your business rather than a generic system, especially as the reporting is more meaningful.

I have also passed on your comments to the development team about ease of use, as that is something they are always thinking about when doing development.

Setting up a system to give you the reporting you want does take a bit of time, but as you mentioned it's a one off job.

Don't hesitate to contact me if needed.

Many Thanks,
Raj - GM, SAM

Showing 5 reviews of 29 Read all reviews

SAM FAQs

Below are some frequently asked questions for SAM.

SAM offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

SAM has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

SAM supports the following languages:

English

SAM supports the following devices:

SAM integrates with the following applications:

Customer Radar, MYOB Business, Quicken, Xero

SAM offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support

Related categories

See all software categories found for SAM.