--- description: Detailed reviews on Help Lightning based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Help Lightning with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Help Lightning Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Collaboration Software](/directory/335/web-collaboration/software) > [Help Lightning](/software/2032751/help-lightning) # Help Lightning Canonical: https://www.getapp.ca/software/2032751/help-lightning Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/2032751/help-lightning?page=2) > We provide next generation video collaboration services to enable a company’s experts to work virtually side-by-side with anyone needing help. Our cloud-based solution applies augmented reality features to improve real-time to improve real-time communications and solve difficult problems. > > Verdict: Rated **5.0/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Help Lightning Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. Using our remote assistance software, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 10 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Help Lightning - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$75,000.00 - **Pricing model**: Per Feature - **Pricing Details**: Help Lightning pricing starts at $75,000 for 200 User Licenses. Additional core services fees may apply. Contact Help Lightning directly for a custom price quote and to set up a demo. - **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish - **Available Countries**: Australia, Belgium, Brazil, Canada, China, Colombia, France, Germany, Hong Kong SAR China, Ireland, Italy, New Zealand, Portugal, Spain, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Annotations - Assignment Management - Audit Trail - Auto-Dialer - Automated Routing - Automatic Call Distribution - Blended Call Center - Blended Learning - Brainstorming - CRM Software - Calendar Management - Call Center Management - Call Logging ## Integrations (5 total) - Genesys Cloud CX - IFS Field Service Management - Salesforce Platform - ServiceNow - ServicePower ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Collaboration Software](https://www.getapp.ca/directory/335/web-collaboration/software) ## Related Categories - [Collaboration Software](https://www.getapp.ca/directory/335/web-collaboration/software) - [Remote Support Software](https://www.getapp.ca/directory/563/remote-support/software) - [Augmented Reality Software](https://www.getapp.ca/directory/1403/augmented-reality/software) - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) - [Inspection Software](https://www.getapp.ca/directory/933/inspection/software) ## Alternatives 1. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Slack](https://www.getapp.ca/software/91563/slack) — 4.7/5 (24046 reviews) 3. [Efficy CRM](https://www.getapp.ca/software/100561/efficy-crm) — 4.0/5 (90 reviews) 4. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [Bitrix24](https://www.getapp.ca/software/90602/bitrix24) — 4.2/5 (984 reviews) ## Reviews ### "Help Lighting experience" — 5.0/5 > **Carles** | *April 20, 2020* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Augmented reality features, easy to use it. > > **Cons**: There is now especific features missing. However, it needs to be considerered in a short time road map to propose storage in EU datacenters to be compliance in GDPR for European customers. > > Private healthcare industry to provide remote doctor consultation using Augmented Reality. ----- ### "Help Lightning for Remote patient care" — 5.0/5 > **Barton** | *April 20, 2020* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Simple to use. Ability to start a video encounter using SMS texting. Enables bidirectional video, but also enables me to 'reach into' the task field to guide various procedures. This is unique and not available in any other 'telemedical' solution that I know of. > > **Cons**: Sensitive to network bandwidth due to bidirectional and interactive video. But it is definitely worth the use of bandwidth. > > I use the system to communicate, educate and guide at-home or other remote procedures during patient care encounters. In many cases, the receiver of help does not need to download the app. The virtual presence capability enables me to guide patients in a manner that would otherwise be very difficult remotely. This instills a significant degree of confidence and value into the encounter. ----- ### "HelpLightning brings science fiction to real life\!" — 5.0/5 > **Verified Reviewer** | *April 20, 2020* | Information Services | Recommendation rating: 9.0/10 > > **Pros**: It automatically connects you to a remote expert by simple clicking on a link, there's no need for training cause it has a consumer UX (intuitive and ease to use) as well as literally no implementation costs if you want to use the stand alone application. I also like the fact that the commercial model is so simple that you have a monthly flat rate per user. > > **Cons**: I would suggest to have the possibility to launch a call directly from a remote expert to the phone number of the person who needs help, increasing the overall productivity of both by avoiding sending an SMS and waiting that the remote person clicks on the HL link. > > HL its a great product and it is unique in the market, it can have thousands of use case all over the world. Hope you'll continue bringing great functionalities to your platform to convert HL in a world leader of videocalls. ----- ### "Great product for entering the Merged Reality world" — 5.0/5 > **steve** | *September 15, 2020* | Machinery | Recommendation rating: 10.0/10 > > **Pros**: Very easy to set up, connect and share with customers > > **Cons**: We don't always have the best signal strength, so connections don't work 100% of the time. this is a barrier to company adoption, and > > working with techs and customers to explain and troubleshoot CNC control related issues. This quickly gets me over the hurdle of explaining step by step instructions and gives me real-time feedback. i can quickly solve customer issues over HL that would have required e-mail and screenshots over a period of hours. ----- ### "Deliver value by maximizing remote support" — 5.0/5 > **Matthew** | *September 6, 2020* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: HL is simple and easy to use which is critical when using with customers unfamiliar with the technology. It enables a session without end user app download which expedites time to deliver a solution. The merged reality enables side by side coaching while being remote which helped drive additional savings from dispatch avoidance. > > **Cons**: Enabling translations to further extend product globally would be helpful although the user interface is self-explanatory. > > Help Lightning is truly a customer centric organization. From the initial meeting to implementation their customer success team is along side you sharing best practices. Their team was dedicated to helping us deliver a great go-live and differentiated customer experience. The integration with smart glasses was effortless and provided another level of functionality and savings for our teams. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/2032751/help-lightning?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2032751/help-lightning) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data