---
description: Detailed reviews on Snaps based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Snaps with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Snaps Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/601/customer-experience/software) > [Snaps](/software/2029423/snaps)

# Snaps

Canonical: https://www.getapp.ca/software/2029423/snaps

> Snaps is a cloud-based conversational AI platform designed to help eCommerce businesses interact and engage with customers across their buying journeys and provide personalized assistance in searching required products.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Snaps Media
- **Location**: New York, US
- **Founded**: 2010

## Commercial Context

- **Starting Price**: US$0.01
- **Pricing model**: Per Feature
- **Pricing Details**: Snaps is available for $0.01 per year. Please contact Snaps Media for more details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- A/B Testing
- AI/Machine Learning
- API
- Activity Tracking
- Alerts/Escalation
- Appointment Scheduling Software
- Audience Targeting
- Chatbot Software
- Communication Management
- Customer Segmentation
- Dashboard Software
- Engagement Tracking
- Event Triggered Actions
- For eCommerce
- Human Handover
- Intent Recognition
- Lead Capture Software
- Lead Qualification
- Live Chat Software
- Multi-Channel Communication

## Integrations (5 total)

- Oracle Service
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Sprinklr
- Zendesk Suite

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support

## Category

- [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software)
- [Customer Engagement Software](https://www.getapp.ca/directory/650/customer-engagement/software)
- [Artificial Intelligence Software](https://www.getapp.ca/directory/1397/artificial-intelligence/software)
- [Conversational AI Platforms](https://www.getapp.ca/directory/1647/conversational-ai-platform/software)
- [Conversational Marketing Platform Software](https://www.getapp.ca/directory/1659/conversational-marketing-platform/software)

## Alternatives

1. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [Moveo.AI](https://www.getapp.ca/software/2061017/moveo-ai) — 5.0/5 (9 reviews)
3. [Heyday](https://www.getapp.ca/software/130619/heyday) — 4.6/5 (17 reviews)
4. [Tidio](https://www.getapp.ca/software/105081/tidio-chat) — 4.7/5 (590 reviews)
5. [inconnect](https://www.getapp.ca/software/2057354/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)

## Reviews

### "The best mode for unifying all customer experiences for eCommerce brands." — 5.0/5

> **Ramesh** | *October 14, 2020* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: With Snaps' powered  AI shopping assistant, we are driving three times higher online sales conversions and self-serve up to 85% of customers who choose to chat with us.  Snaps helps us enable a consistent customer journey across conversational touchpoints with a deep level of personalization.  Their ability to build an impactful partnership between AI and human agents.  A dedicated team of enterprise experts (Conversational Design, Solutions Engineering, and Customer Success) who worked very closely with us to drive success.
> 
> **Cons**: There are not really any  cons (major) to call out.  The team at Snaps have been invested in improving the platform and adding more intelligence.  As with any AI, NLP/NLU driven platforms it takes some time on both ends to achieve efficiency and precision.  The team has   been great to work with and continuously rolling improvements and new features.
> 
> At Lane Bryant, we were looking for an online solution to replicate our in-store experience when visitors landed on our website and social channels. Leveraging Snaps' Conversational Automation Platform, we launched an automated shopping assistant to help visitors with product selection, order updates, and FAQs on our website and Facebook Messenger. The results have been great; we drive three times higher online sales conversions and self-serve up to 85% of customers who choose to chat with us.

## Links

- [View on GetApp](https://www.getapp.ca/software/2029423/snaps)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/snaps/> |
| en-AE | <https://www.getapp.ae/software/2029423/snaps> |
| en-AU | <https://www.getapp.com.au/software/2029423/snaps> |
| en-CA | <https://www.getapp.ca/software/2029423/snaps> |
| en-GB | <https://www.getapp.co.uk/software/2029423/snaps> |
| en-IE | <https://www.getapp.ie/software/2029423/snaps> |
| en-NZ | <https://www.getapp.co.nz/software/2029423/snaps> |
| en-SG | <https://www.getapp.sg/software/2029423/snaps> |
| en-ZA | <https://www.getapp.za.com/software/2029423/snaps> |
| pt | <https://www.getapp.com.br/software/2029423/snaps> |
| pt-PT | <https://www.getapp.pt/software/2029423/snaps> |

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