---
description: Detailed reviews on Dialpad Ai Contact Center based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Dialpad Ai Contact Center with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Dialpad Ai Contact Center Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Dialpad Ai Contact Center](/software/169031/dialpad-contact-center)

# Dialpad Ai Contact Center

Canonical: https://www.getapp.ca/software/169031/dialpad-contact-center

> Dialpad Ai Contact Center is a customer service software that allows support teams to engage with customers and resolve queries. The platform also helps managers to monitor customer service calls and agent performance in order to identify areas for improvement. Features of the cloud-based software include smart call routing, omnichannel management, call recording, real-time reporting, and more.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Dialpad
- **Location**: San Francisco, US
- **Founded**: 2011

## Commercial Context

- **Starting Price**: US$80.00
- **Pricing model**: Per User
- **Pricing Details**: Contact Dialpad for pricing details.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- AI/Machine Learning
- Automated Routing
- Automatic Call Distribution
- Call Center Management
- Call Recording Software
- Call Routing
- Call Transcription
- Chatbot Software
- Computer Telephony Integration
- Dashboard Software
- For Sales Teams/Organizations
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Sales Activity Management
- Scheduling Software
- Sentiment Analysis
- Workforce Management Software

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software)

## Related Categories

- [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software)
- [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software)
- [AI Sales Assistant Software](https://www.getapp.ca/directory/3872/ai-sales-assistant/software)
- [Conversational AI Platforms](https://www.getapp.ca/directory/1647/conversational-ai-platform/software)

## Alternatives

1. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [Dialpad](https://www.getapp.ca/software/103849/dialpad-sell) — 4.2/5 (562 reviews)
3. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews)
4. [Genesys Cloud CX](https://www.getapp.ca/software/104597/genesys-cloud) — 4.3/5 (262 reviews)
5. [Squaretalk](https://www.getapp.ca/software/106691/squaretalk-matrix) — 4.9/5 (101 reviews)

## Links

- [View on GetApp](https://www.getapp.ca/software/169031/dialpad-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/dialpad-contact-center/> |
| en-AE | <https://www.getapp.ae/software/169031/dialpad-contact-center> |
| en-AU | <https://www.getapp.com.au/software/169031/dialpad-contact-center> |
| en-CA | <https://www.getapp.ca/software/169031/dialpad-contact-center> |
| en-GB | <https://www.getapp.co.uk/software/169031/dialpad-contact-center> |
| en-IE | <https://www.getapp.ie/software/169031/dialpad-contact-center> |
| en-NZ | <https://www.getapp.co.nz/software/169031/dialpad-contact-center> |
| en-SG | <https://www.getapp.sg/software/169031/dialpad-contact-center> |
| en-ZA | <https://www.getapp.za.com/software/169031/dialpad-contact-center> |
| fr | <https://www.getapp.fr/software/169031/dialpad-contact-center> |
| fr-BE | <https://fr.getapp.be/software/169031/dialpad-contact-center> |
| fr-CA | <https://fr.getapp.ca/software/169031/dialpad-contact-center> |

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