About Pypestream

Pypestream is a conversational AI platform that enables businesses in insurance, healthcare, financial services, travel, eCommerce, and other industries to improve customer engagement using a patented messaging carrier. It enables customer service teams to connect multiple applications via APIs and facilitate transactional, proactive, and reactive workflows.

Pypestream works alongside Dovetail AI, which implements aspects of natural language understanding technology, such as multiple classifiers, semantic search, and tone, emoji, and sentiment analysis to automate conversations. The platform allows customers to utilize the IVR-to-messaging module to deflect calls into messages and AI to escalate conversations to live agents based on customer needs. Businesses can also customize the messaging platform interface with surveys, graphs, carousels, videos, maps, and more.

The self-service design module allows business analysts, developers, conversational designers, and copywriters to build customizable chat solutions and deploy them across multiple channels including Facebook Messenger, Whatsapp, and Amazon Alexa. Pypestream also provides a conversational AI deployment program, which lets businesses create user personas, perform empathy mapping, and track results through heatmaps, success metrics, and text analysis.

Devices

Business size

S M L

Images

Pypestream + Freshchat integration
Pypestream conversation AI for insurance sector
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Pypestream video Pypestream screenshot: Pypestream + Freshchat integration Pypestream screenshot: Pypestream conversation AI for insurance sector

Features

Total features of Pypestream: 76

  • 360 Degree Feedback Software
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Appointment Management
  • Appointment Scheduling Software
  • Audience Targeting
  • Automated Routing
  • Automatic Adjustments
  • Care Plan Management
  • Chat/Messaging
  • Chatbot Software
  • Churn Management
  • Code-free Development
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Content Creation
  • Contextual Guidance
  • Customer Database
  • Customer Segmentation
  • Dashboard Software
  • Engagement Analytics
  • Feedback Management
  • File Sharing Software
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Gamification Software
  • Human Handover
  • Intent Recognition
  • Knowledge Base Management
  • Knowledge Management Software
  • Live Chat Software
  • Machine Learning Software
  • Messaging
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • One-to-One Messaging
  • Patient Education
  • Patient Records Management
  • Performance Metrics
  • Pre-Configured Bot
  • Predictive Analytics Software
  • Process/Workflow Automation
  • Product Recommendations
  • Progress Tracking
  • Quality Management Software
  • Queue Management
  • Real Time Monitoring
  • Real-time Conversations
  • Reporting/Analytics
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Speech Recognition Software
  • Speech Synthesis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis Software
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Workforce Management Software

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Reviews

Overall rating

4.8 /5
(8)
Value for Money
4.8/5
Features
4.6/5
Ease of Use
4.5/5
Customer Support Software
4.9/5

Already have Pypestream?

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Showing 5 reviews of 8
Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great for customer engagement

Reviewed on 2021-03-20

Pros

The Pypestream implementation improved customer experience and support significantly. We can solve customers' problems and react to their requests much faster.

Cons

Nothing to complain about, a great solution for enterprises.

Carl M.
Overall rating
  • Industry: Hospitality
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great capabilities coupled with the right roadmap

Reviewed on 2020-07-21

Great experience

Great experience

Pros

We began our journey with Pypestream before many of the advanced features were GA. Once live, the services team guided us through a quick and easy migration, promoting our capabilities from keyword based scripting to advanced NLU. The results were great and I was impressed with the painless process as very little training data was needed. Great product and extremely knowledgeable practitioners at Pypestream.

Additionally, the OOTB call center experience was top notch and exactly what we needed.

Cons

At the time we began with Pypestream, a developer UI did not exist. Working in files required a bit of a learning curve for my team. During our engagement we partnered with Pypestream to design an intuitive UX. I’m eager to see what has been developed.

Verified Reviewer
Overall rating
  • Industry: Consumer Goods
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Sleek User Experience, easy to deploy for business users and citizen development

Reviewed on 2020-07-06

All interactions with Pypestream team members have been great, their customer success team go above...

All interactions with Pypestream team members have been great, their customer success team go above and beyond to ensure the success of Pypestream deployments.

Pros

Easy to build out a basic bot, good resources and documentation about general features, knowledgeable and helpful staff. Quick to deploy and easy to get non technical users started on developing. Proactive team who are interested in new feature requests and helping make the software more user friendly.

Cons

Difficult to control access and no current ability to control publishing new chatbots, so any developer in our company could publish to any Pypestream chatbot. Not very comprehensive reporting/analytics functionalities out of the box but this is improving over time

Satya M.
Overall rating
  • Industry: Insurance Software
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Pypestream use

Reviewed on 2020-08-11

Excellent

Excellent

Pros

Easy to use and easy to develop.
Easy to integrate with any apps.

Cons

Browser specific sometimes.
Cookies and session related issues

Jacqui D.
Overall rating
  • Industry: Telecommunications
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Flexible, highly customizable product with stellar support team

Reviewed on 2020-06-26

Overall, working with Pypestream has been a great experience. The team has truly gone above and...

Overall, working with Pypestream has been a great experience. The team has truly gone above and beyond to make sure the product meets our needs, and to help us come up with ideas/solutions for improving the automated experience. They are true business partners and experts at what they do.

Pros

The best thing about Pypestream's bot is that it is incredibly flexible and can easily integrate with many other platforms and APIs. They are constantly building in new features/functionality, and so far have been able to help us customize solutions for just about every business need. If there is a vision you have, or something you want the bot to automate, Pypestream will 9 out of 10 times be able to make it happen.

Cons

Pypestream has evolved a lot since I first began, so many of the features/capabilities that I felt were missing have been added. For example, the ability to add/change keywords in the NLU (natural language understanding) solution was a big step forward, though it is still somewhat technical and ill-advised to do without considerable training. It's also something that some clients may not want control over, but if you do want that control, there is definitely a learning curve. Also, though Pypestream allows for very granular tracking, their data/reporting solution could use some refining. I think it is on their road map to provide more sophisticated/real-time dashboards, but that is one feature that I still think they can improve on.

Showing 5 reviews of 8 Read all reviews

Pypestream FAQs

Below are some frequently asked questions for Pypestream.

Pypestream offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Please contact Pypestream directly for pricing information.

We do not have any information about Pypestream features

Pypestream has the following typical customers:

51-200, 201-500, 501-1,000, 1,001+

We do not have any information about what languages Pypestream supports

Pypestream supports the following devices:

Pypestream integrates with the following applications:

Bazaarvoice, BigCommerce, Coupa Business Spend Management, DocuSign, Facebook, Freshchat, Google Maps, Instagram, Origami, Salesforce Service Cloud, ServiceNow, Twilio Voice

Pypestream offers the following support options:

Email/Help Desk, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for Pypestream.