--- description: Detailed reviews on Hornbill based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Hornbill with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Hornbill Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [ITSM Software](/directory/292/it-service-management-itsm/software) > [Hornbill](/software/155515/hornbill) # Hornbill Canonical: https://www.getapp.ca/software/155515/hornbill Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/155515/hornbill?page=2) > Hornbill is a workflow automation software that helps IT, human resources, customer services, and security teams collaborate on projects, manage tasks, store data, and more. It allows team members to create, organize, and manage shared inboxes to facilitate internal and external communication. > > Verdict: Rated **4.7/5** by 30 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 30 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Hornbill - **Location**: Ruislip, UK - **Founded**: 1995 ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Please contact Hornbill Corporate directly for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Spanish - **Available Countries**: Canada, France, Germany, Guernsey, Ireland, Isle of Man, Jersey, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking Software - CMDB Software - Capacity Management - Change Management Software - Chat/Messaging - Client Portal - Configuration Management - Contract/License Management - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates ## Integrations (48 total) - Aha\! - BambooHR - Basecamp - BeyondTrust Remote Support - Box - Buffer - Cloudflare - Docusign - Dropbox Business - Dynatrace - FreshBooks - Freshdesk - Freshservice - GitHub - Google Docs ... and 33 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software) ## Related Categories - [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software) - [IT Service Software](https://www.getapp.ca/directory/1049/it-service/software) - [Service Desk Software](https://www.getapp.ca/directory/1249/service-desk/software) ## Alternatives 1. [SysAid](https://www.getapp.ca/software/90863/sysaid) — 4.5/5 (511 reviews) 2. [Atera](https://www.getapp.ca/software/102017/atera) — 4.5/5 (446 reviews) 3. [Milvus](https://www.getapp.ca/software/132287/milvus) — 4.8/5 (298 reviews) 4. [TOPdesk](https://www.getapp.ca/software/111785/topdesk) — 4.4/5 (110 reviews) 5. [Syncro](https://www.getapp.ca/software/2047491/syncro) — 4.6/5 (147 reviews) ## Reviews ### "Hornbill Review - 13.08.2020" — 5.0/5 > **Tom** | *August 13, 2020* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: There are a whole host of great things about Hornbill but some of the best features are: - Collaborative approach to development and enhancement of the software - Support from the Hornbill userbase and support team - Ease of use and navigation - Linkage between different elements of Hornbill (Project Manager and Service Manager for example) - The amount of time and effort it's saved our business with simplification and automation of processes > > **Cons**: Very few things but there are some elements which could be improved: - The document library/manager tool is basic and we still use SharePoint as a storage mechanism - Reporting should be more accessible for the general Hornbill user and shouldn't require an Admin to develop a report. Some basic, frequent out-of-the-box reports are needed - A visible roadmap of future developments with some rough timelines would really be welcomed > > Hornbill are a very easy company to work with, particular shout-out to \[SENSITIVE CONTENT HIDDEN\] who's done a great job with the Hornbill Project Manager app over the past year or so. ----- ### "NCC Review" — 4.0/5 > **lee** | *June 30, 2020* | Government Administration | Recommendation rating: 8.0/10 > > **Pros**: Clean and non cluttered user interface. Fairly quick and easy to deploy Development support (constantly being improved and updated). > > **Cons**: Reporting is pretty limited and not easy to use. (unless you can write your own sql queries). Not being able to display tasks with other call types means tasks are usually missed or forgotten about meaning can't make the best use of them. > > more formalised processes for change management and service requests. enabling users to self service more. ----- ### "Hornbill Review" — 4.0/5 > **Adnan** | *July 7, 2020* | Government Relations | Recommendation rating: 7.0/10 > > **Pros**: The platform is very user friendly and does not require high level coding as other similar products. To create a process is straight forward and can be easily deployed. The support from Hornbill has been amazing, especially the use of the Forums. It's great to see how suggestions for improvements on the forum is picked up by the Hornbill developers and actioned to support its customers. > > **Cons**: There are some standard functionalities you would expect an ITSM platform to have which are missing on Hornbill. Would be great to see new changes implemented so that processes can be fully automated and completely self-serviced. > > Overall, Hornbill has been great. The support team has always been readily available to assist. The system is very user friendly and self explanatory. ----- ### "Good Product and Great Customer Service" — 5.0/5 > **Jeremy** | *July 27, 2020* | Higher Education Software | Recommendation rating: 8.0/10 > > **Pros**: Graphical Workflow Editor Ease of use for users (training takes 15-30 mins for new staff) Can be used anywhere/anytime New Portal design is much more user friendly > > **Cons**: The system is not setup for how we want to use the system as this leans towards the ITIL minimal view of services and as we are a large organistation this has lead to us having some problems in managing those services. If there was a services search when logging requests that would be dramatically, but overall the system has been a great benefit to us. > > Overall the contiuned support that we recieve and when setting up the system has been great, the forum is a useful space to request feature updates etc and the team at Hornbill have always been quick to reposnd and action any concerns or improvements. Also the fact that other departments outside of the traditional IT teams that have been coming to us asking for a case management/ESM tool is proof that the product can be adaptable to other departments within our organistation. ----- ### "Highly recommendable" — 5.0/5 > **Hans** | *August 17, 2020* | Information Services | Recommendation rating: 9.0/10 > > **Pros**: -Total control over you support processes through an easily administered interface. -Cloud based, runs in any browser. -Support for multiple languages and service desks through built in translation tools. -Ease of administration. -Ease of segmenting ticket flow betwen multiple service desks. -Scaleability > > **Cons**: -Still a bit immature when it comes to supporting external organisations. -Since processes are pre-defined, some ad-hoc measures may be difficult to implement. > > When at first we came into contact with Hornbill we were were intrigued by their 30-day Switch-On trial where they set up your system, train you, and if you are not content you can walk out, free of charge after the 30 day trial period is over. But they really put their money where their mouth is and deliver an easily administered and stable product. Hornbill Service Manager is frequently updated and Hornbill themselves are very responsive to customer input. All in all I can highly recommend this product. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/155515/hornbill?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/155515/hornbill) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data