About Salesforce Field Service

Field Service Lightning by Salesforce is a cloud-based field service management platform designed to help businesses manage their mobile workforce. The centralized platform allows users to automate appointment scheduling, manage work orders, and gain real-time visibility into all field service operations.

Field Service Lightning’s field service operations features allow organizations to create work orders, access knowledge articles, and track SLA compliance while on site. The platform includes intelligent schedule optimization tools that automatically assign jobs to the correct resource based on location, skills, time, and other customizable rules. The software also equipment and personnel tracking.

With the Field Service Lightning mobile app, companies can manage their mobile workforce from remote locations. The dispatcher console enables managers to track service delivery and receive real-time alerts about ongoing projects, incidents, and operational performance. The platform also comes with AI-enabled image recognition capabilities that are able to identify assets and parts that need to be fixed or replaced.

Pricing starting from:

US$25.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Salesforce Field Service

• The Field Service Lightning app enables real-time communication with customers and mobile employees from remote locations.

• Scheduling optimization tools allow businesses to automatically allocate resources to jobs based on skills, location, time, etc.

• Field Service Analytics provide companies with real-time visibility into field operations and key performance metrics.

• Field Service Lightning allows users to create and manage work orders, instant book appointments, and track SLA compliance for field service operations.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

US$25.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Salesforce Field Service Software - Field Service Lightning map
Salesforce Field Service Software - Field Service Lightning mobile app
Salesforce Field Service Software - Field Service Lightning appointment management
Salesforce Field Service Software - Field Service Lightning resource schedule optimization
Salesforce Field Service Software - Field Service Lightning work order
View 6 more
Salesforce Field Service video
Salesforce Field Service Software - Field Service Lightning map
Salesforce Field Service Software - Field Service Lightning mobile app
Salesforce Field Service Software - Field Service Lightning appointment management
Salesforce Field Service Software - Field Service Lightning resource schedule optimization
Salesforce Field Service Software - Field Service Lightning work order

Features

Total features of Salesforce Field Service: 105

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Bills of Material
  • CRM Software
  • Calendar Management
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact Management Software
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Delivery Tracking
  • Dispatch Management
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Driver Management
  • Electronic Signature
  • Employee Management
  • Estimating
  • File Management
  • File Storage
  • For HVAC Companies
  • Forecasting
  • Fuel Management Software
  • Fuel Tracking
  • GPS
  • Geographic Maps
  • Geolocation
  • Historical Reporting
  • Inventory Control Software
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Live Driver Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Monitoring
  • Multi-Location
  • Online Time Clock
  • Order Management Software
  • Order Tracking
  • Payment Collection in the Field
  • Payment Processing Software
  • Performance Metrics
  • Preventive Maintenance Software
  • Production Scheduling Software
  • Quality Management Software
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Route History
  • Route Management
  • Route Optimization
  • Routing
  • Safety Management Software
  • Scheduling Software
  • Search/Filter
  • Self Service Portal
  • Service History
  • Shipping Management
  • Status Tracking
  • Supplier Management
  • Supply Chain Management Software
  • Task Scheduling
  • Technician Management
  • Territory Management
  • Third Party Integrations
  • Time Tracking Software
  • Traceability
  • Transportation Management Software
  • Two-Way Communication
  • Work Order Creation
  • Work Order Management
  • Workflow Management Software

Alternatives

FieldAware

3.3
#1 Alternative to Salesforce Field Service
FieldAware's mobile app and web-based software provide businesses with the power, intelligence and flexibility to build...

BigChange

4.6
#2 Alternative to Salesforce Field Service
BigChange is the complete Job Management Platform, helping building maintenance, construction, environmental and other...

ServiceWorks

4
#3 Alternative to Salesforce Field Service
ServiceWorks is a cloud-based field operations management solution which provides tools for scheduling, dispatch,...

simPRO

4.2
#4 Alternative to Salesforce Field Service
simPRO is a powerful field service management software solution that helps trade industries streamline operations to...

Reviews

Overall rating

4.2 /5
(19)
Value for Money
4/5
Features
4.3/5
Ease of Use
4.1/5
Customer Support Software
4.1/5

Already have Salesforce Field Service?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 19
Alexis
Overall rating
  • Industry: Telecommunications
  • Company size: 501-1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Salesforce is Winning!

Reviewed on 2019-12-04

Field Service Lighting is by far a great product! It keeps all my files separate and organized! I...

Field Service Lighting is by far a great product! It keeps all my files separate and organized! I love it!

Pros

I absolutely love Salesforce! Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!

Cons

Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!

Verified Reviewer
Overall rating
  • Industry: Construction
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Field Service Product with a lot of depth

Reviewed on 2019-07-31

We have a large field presence and FSL is vital to our business in scheduling and collecting info...

We have a large field presence and FSL is vital to our business in scheduling and collecting info from the field

Pros

I self-implemented so the ability to quickly extend the package with flows was great

Cons

It took Salesforce awhile after acquisition to turn this into a real product, but it is rather impressive now

Jerry
Overall rating
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

BEWARE, This is not a stand alone product, it was developed to enhance Salesforce

Reviewed on 2020-09-08

IT DOESN'T WORK . After countless meetings with Salesforce and the implementation team, they have...

IT DOESN'T WORK . After countless meetings with Salesforce and the implementation team, they have admitted that it does not work as we were promised it would. But, they have an iron clad contract that does state that it doesn't matter if it works or not, you must pay. We have now been sent to collections. Their best offer for resolving the problem, was to offer us "Premier Service", which means someone will call you back with in an hour. Since regular service means they never call back, it might be worth something, but not for a program that doesn't work

Pros

The sales and marketing team promised that this software would solve all of our issues and problems.

Cons

We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product. It is so complicated, the interface programmers have never been able to create and dispatch a work order using this product.

Alternatives Considered

FieldAware

Reasons for Choosing Salesforce Field Service

We were looking for more customization and reporting

Switched From

RazorSync

Reasons for Switching to Salesforce Field Service

Excellent false advertising by sales executives who are not held accountable for any false promises they make, regardless of the supporting documentation.
Venkanna
Overall rating
  • Industry: Consumer Services
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

One-Step solution

Reviewed on 2021-07-03

Perfect app for a sales team to store data , follow-up , manage and save time. self enhance and...

Perfect app for a sales team to store data , follow-up , manage and save time. self enhance and used to increase statistics of management and the best thing is it is cost effective as if we want to run our own software, we need to focus on many things like infrastructure, software developer team and a separate wing for the team to handle the software and security issues.

This is the one step solution for all the problems for any kind of organization. I particularly recommend for small and medium scale organizations to use this app which helps them economically and mentally also

Pros

I like many features in this app.
1. The first thing I want to address here is about its security. This app carries customer data base which is confidential and we can trust this app very much.
2. We can follow-up very efficiently. Set up reminders and even we can send quotations, we can manage every activity in this app
3. Record every activity and calculate our daily, monthly and yearly performance which not only helps the management , but also helps in our personal growth in the channel.

Cons

To me this is the perfect app and I don't have any complaints regarding this app .

Scott
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Excellent interface and ease of use

Reviewed on 2020-06-05

Pros

Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites. With the use of dynamic rules on how engineers are selected and the use of the area map is very helpful and it takes away the guessing of hoping we are selecting the correct personnel.

Cons

The user experience from the field engineer side using the IPhone app our team has heard a lot of complaints on how the notification is not loud enough and where notifications are not seen. Also where when they press on the accept button it does not always talk back to the software. Our solution to this was to go with a Salesforce integration that uses SMS when dispatch is selected on a case. I do have to note a factor on why this may be happening - our engineers are not always in great cell zones given we work in hospitals and x-ray rooms.

Showing 5 reviews of 19 Read all reviews

Salesforce Field Service FAQs

Below are some frequently asked questions for Salesforce Field Service.

Salesforce Field Service offers the following pricing plans:

  • Starting from: US$25.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Field Service Lightning is available across four pricing plans, starting at $25 per month with a 90 day free trial. Pricing scales with the number of users and features, outlined below: Essentials Plan: $25/user/month (billed annually) Professional Plan: $75/user/month (billed annually) Enterprise Plan: $150/user/month (billed annually) Unlimited Plan: $300/user/month (billed annually) Please contact Salesforce for complete pricing details.

Salesforce Field Service has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Salesforce Field Service supports the following languages:

English

Salesforce Field Service supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Salesforce Field Service has

Salesforce Field Service offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Salesforce Field Service.