About Salesforce Field Service
Field Service Lightning by Salesforce is a cloud-based field service management platform designed to help businesses manage their mobile workforce. The centralized platform allows users to automate appointment scheduling, manage work orders, and gain real-time visibility into all field service operations.
Field Service Lightning’s field service operations features allow organizations to create work orders, access knowledge articles, and track SLA compliance while on site. The platform includes intelligent schedule optimization tools that automatically assign jobs to the correct resource based on location, skills, time, and other customizable rules. The software also equipment and personnel tracking.
With the Field Service Lightning mobile app, companies can manage their mobile workforce from remote locations. The dispatcher console enables managers to track service delivery and receive real-time alerts about ongoing projects, incidents, and operational performance. The platform also comes with AI-enabled image recognition capabilities that are able to identify assets and parts that need to be fixed or replaced.
Pricing starting from:
US$25.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Salesforce Field Service
• The Field Service Lightning app enables real-time communication with customers and mobile employees from remote locations.
• Scheduling optimization tools allow businesses to automatically allocate resources to jobs based on skills, location, time, etc.
• Field Service Analytics provide companies with real-time visibility into field operations and key performance metrics.
• Field Service Lightning allows users to create and manage work orders, instant book appointments, and track SLA compliance for field service operations.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
US$25.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Salesforce Field Service: 104
Alternatives
FieldAware
RazorSync
Skedulo
BigChange
Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Salesforce is Winning!
Reviewed on 2019-12-04
Field Service Lighting is by far a great product! It keeps all my files separate and organized! I...
Field Service Lighting is by far a great product! It keeps all my files separate and organized! I love it!
Pros
I absolutely love Salesforce! Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
Cons
Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Field Service Product with a lot of depth
Reviewed on 2019-07-31
We have a large field presence and FSL is vital to our business in scheduling and collecting info...
We have a large field presence and FSL is vital to our business in scheduling and collecting info from the field
Pros
I self-implemented so the ability to quickly extend the package with flows was great
Cons
It took Salesforce awhile after acquisition to turn this into a real product, but it is rather impressive now
- Industry: Construction
- Company size: 51–200 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
BEWARE, This is not a stand alone product, it was developed to enhance Salesforce
Reviewed on 2020-09-08
IT DOESN'T WORK . After countless meetings with Salesforce and the implementation team, they have...
IT DOESN'T WORK . After countless meetings with Salesforce and the implementation team, they have admitted that it does not work as we were promised it would. But, they have an iron clad contract that does state that it doesn't matter if it works or not, you must pay. We have now been sent to collections. Their best offer for resolving the problem, was to offer us "Premier Service", which means someone will call you back with in an hour. Since regular service means they never call back, it might be worth something, but not for a program that doesn't work
Pros
The sales and marketing team promised that this software would solve all of our issues and problems.
Cons
We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product. It is so complicated, the interface programmers have never been able to create and dispatch a work order using this product.
Alternatives Considered
FieldAwareReasons for Choosing Salesforce Field Service
We were looking for more customization and reportingSwitched From
RazorSyncReasons for Switching to Salesforce Field Service
Excellent false advertising by sales executives who are not held accountable for any false promises they make, regardless of the supporting documentation.- Industry: Pharmaceuticals
- Company size: 51–200 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Sales force Field Service
Reviewed on 2023-06-24
Pros
Sales force field service has been used for the allocation to work orders to a nationally deployed team of engineers. Allocating work orders is straight forward. Creation of the reports from the Engineer with the clients signatures is great and required to produce for customers. The system can quote for jobs too.
Cons
I have had quite a few issues with the loading of the dispatch console. The pop up appears but takes a very long time to load or crashes (connection checked and ok). Customising the system is difficult without in depth training.
- Industry: Consumer Services
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
One-Step solution
Reviewed on 2021-07-03
Perfect app for a sales team to store data , follow-up , manage and save time. self enhance and...
Perfect app for a sales team to store data , follow-up , manage and save time. self enhance and used to increase statistics of management and the best thing is it is cost effective as if we want to run our own software, we need to focus on many things like infrastructure, software developer team and a separate wing for the team to handle the software and security issues.
This is the one step solution for all the problems for any kind of organization. I particularly recommend for small and medium scale organizations to use this app which helps them economically and mentally also
Pros
I like many features in this app.
1. The first thing I want to address here is about its security. This app carries customer data base which is confidential and we can trust this app very much.
2. We can follow-up very efficiently. Set up reminders and even we can send quotations, we can manage every activity in this app
3. Record every activity and calculate our daily, monthly and yearly performance which not only helps the management , but also helps in our personal growth in the channel.
Cons
To me this is the perfect app and I don't have any complaints regarding this app .
Salesforce Field Service FAQs
Below are some frequently asked questions for Salesforce Field Service.Q. What type of pricing plans does Salesforce Field Service offer?
Salesforce Field Service offers the following pricing plans:
- Starting from: US$25.00/month
- Pricing model: Subscription
- Free Trial: Available
Field Service Lightning is available across four pricing plans, starting at $25 per month with a 90 day free trial. Pricing scales with the number of users and features, outlined below: Essentials Plan: $25/user/month (billed annually) Professional Plan: $75/user/month (billed annually) Enterprise Plan: $150/user/month (billed annually) Unlimited Plan: $300/user/month (billed annually) Please contact Salesforce for complete pricing details.
Q. Who are the typical users of Salesforce Field Service?
Salesforce Field Service has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Salesforce Field Service support?
Salesforce Field Service supports the following languages:
English
Q. Does Salesforce Field Service support mobile devices?
Salesforce Field Service supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Salesforce Field Service integrate with?
We do not have any information about what integrations Salesforce Field Service has
Q. What level of support does Salesforce Field Service offer?
Salesforce Field Service offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Salesforce Field Service.
- Field Service Management Software
- Service Dispatch Software
- Field Activity Management Software
- Work Order Software
- HVAC Software
- Manufacturing Execution System Software
- Knowledge Base Software
- Lawn Care Software
- Handyman Software
- Pool Service Software
- Transportation Dispatch Software
- Route Planning Software
