--- description: Detailed reviews on Bigin by Zoho CRM based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Bigin by Zoho CRM with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Bigin by Zoho CRM Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [Bigin by Zoho CRM](/software/142099/bigin-by-zoho-crm) # Bigin by Zoho CRM Canonical: https://www.getapp.ca/software/142099/bigin-by-zoho-crm Page: 1 / 31\ Next: [Next page](https://www.getapp.ca/software/142099/bigin-by-zoho-crm?page=2) > Bigin by Zoho CRM is an AI-powered CRM built for small businesses. Manage leads, deals, email, calls, and WhatsApp in one place, automate follow-ups, and track performance with dashboards. 50,000+ businesses run on Bigin. Easy 30-minute setup. Free plan available; paid plans from $7/user/month. > > Verdict: Rated **4.7/5** by 744 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Bigin by Zoho CRM Get started fast: set up in about 30 minutes with no training, and free onboarding included. See every customer in one place: leads, deals, email, calls, and WhatsApp on a single 360-degree record. Run your whole business on pipelines: dedicated and connected team pipelines for sales, onboarding, delivery, support and more. Reach customers on any channel: built-in telephony plus 100+ phone providers, WhatsApp, two-way email, X, and video meetings. Automate the manual work: instant, scheduled, and stage-transition rules handle follow-ups, tasks, and notifications for you. Work smarter with built-in AI: Zia drafts and summarizes emails and records, and runs agents for replies, cross-sell, and churn analysis. Bring your own AI tools: MCP support connects Claude, ChatGPT and more directly to your Bigin data. Sell on the go: top-rated apps for iOS, iPadOS, Android, and macOS with on-device AI, call logging, and a business-card scanner. Decide with data: customizable dashboards with charts, KPIs, and Target Meters, plus Zoho Analytics integration for deeper reporting. Get paid and book meetings faster: payment links (integrates with Stripe, PayPal, Razorpay, Paytm) and create online booking pages. Keep data clean: duplicate management and automatic data enrichment for complete, accurate records. Connect your stack to Bigin: Zoho apps, Google Workspace, Microsoft 365/Teams, QuickBooks, Shopify, Mailchimp, and 2,000+ apps via Zapier. Stay secure and compliant: roles and profiles, audit logs, SSO, multi-factor authentication, and ISO/GDPR/SOC 2/HIPAA-certified infrastructure. Buy with confidence: forever-free plan, paid plans from $7/user/month, a 15-day no-card trial. Trusted globally: 50,000+ businesses across 150+ countries, available in 28 languages, backed by 24x5 support and rated 4.6/5 on G2. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 744 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Pricing starts from $1/user/month (billed annually) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - @mentions - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Activity/News Feed - Alerts/Notifications - Appointment Management - Appointment Scheduling Software - Assignment Management - Audit Trail - Automated Scheduling - Billing & Invoicing - Business Card/Badge Scanning - Business Process Automation - CRM Software - Calendar Management - Calendar Sync - Calendar/Reminder System - Call Logging ## Integrations (78 total) - AccuCare - Acefone - Amazon Connect - Amp Telecom - Anura - Avaya Cloud Office - Calendly - CloudConnect - CloudTalk - Constant Contact - Contaque - Eventbrite - Exotel - Gmail - Google Ads ... and 63 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.getapp.ca/directory/230/crm/software) ## Related Categories - [Small Business CRM Software](https://www.getapp.ca/directory/4959/small-business-crm/software) - [CRM Software](https://www.getapp.ca/directory/230/crm/software) - [Online CRM Software](https://www.getapp.ca/directory/232/online-crm/software) - [Mac CRM Software](https://www.getapp.ca/directory/2887/mac-crm/software) - [Lead Management Software](https://www.getapp.ca/directory/339/lead-management/software) ## Alternatives 1. [HubSpot CRM](https://www.getapp.ca/software/102533/hubspot-crm) — 4.5/5 (4491 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.ca/software/90378/salesforce) — 4.4/5 (18813 reviews) 3. [Zoho CRM](https://www.getapp.ca/software/9908/zoho-crm) — 4.3/5 (7007 reviews) 4. [Kylas Sales CRM](https://www.getapp.ca/software/2052749/kylas) — 4.8/5 (629 reviews) 5. [Pipedrive](https://www.getapp.ca/software/90507/pipedrive) — 4.5/5 (3064 reviews) ## Reviews ### "Worth recommending, especially when starting your adventure with CRM" — 5.0/5 > **Maciej** | *July 31, 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The best thing about Bigin is that it's fairly easy, has mobile apps, and it has a lot of integrations provided. The interface is clean and sleek, all necessary functions are already provided. > > **Cons**: I think that more abilities to personalise this system would be great, at first it might be a little confusing, but in comparison with other service providers it's quite easy. Just needs getting used to. > > I've been looking for a viable CRM solution for my marketing agency. Most solutions are very complicated, their interface is overloaded with many options. But Bigin is really good if you prefer to have a simple, yet effective solution. It's all you might need if you don't have a big corporation, so I can surely recommend you trying it out. ----- ### "“The Complete 2025 Review: How Bigin by Zoho CRM Empowers Small Business Sales Teams”" — 5.0/5 > **Wong** | *October 9, 2025* | Commercial Real Estate Software | Recommendation rating: 10.0/10 > > **Pros**: WHAT IT DOES WELL 1. Ease of Use \& Fast Setup - It has an intuitive UI, clean pipelines, and small teams can get started quickly. - Less learning curve compared to more feature-rich CRMs; up and running in less than an hour. 2. Affordable Pricing - For microenterprises or mom-and-pop stores, Bigin offers a lot of essential CRM functionality at lower cost vs “full” CRMs. - There is a free plan (with limitations), and paid plans that add more pipelines, workflows, records etc. 3. Pipeline-based Sales Tracking - Visual pipelines (drag \& drop deal cards) are yells of ‘Way to go\!’ - Good for tracking leads, contacts, deals, reminders; light automation for repetitive tasks. 4. Mobile \& On-the-Go Functionality - The mobile app works well for me and my users. Helps us as small teams stay in touch with deals when away from desk. 5. Simple Integrations - Integrates well with other Zoho apps and with Gmail etc. > > **Cons**: LIMITATIONS 1. Limited Features / Customization - As we scale up, or if we have more complicated processes, Bigin may feel restrictive. Features that we find lacking include: more advanced workflow automations, complex reporting, cross-filters, deeper customization of stages. - Once our needs grow, we need to move to full Zoho CRM. 2. Integration Constraints - While integrations exist, non-Zoho or less common tools sometimes are harder to connect or have less reliable syncs. - Glitches with Gmail add-on or with email/web-form integrations. 3. Automation Limitations - Automation is more basic: recurring tasks are simple, fewer triggers/conditions, less sophisticated rules. For example, stage transitions, automated follow-ups have constraints. 4. Onboarding Can Vary - Onboarding is less than ideal. Sometimes slow, reactive rather than proactive. - A few bugs/glitches or reliability issues appeared (e.g. missing form submissions, contacts disappearing) though not universal. 5. Scaling Up is a Challenge - If a venture has many users, many pipelines, or complex data, Bigin may not suffice long-term. Moving up to Zoho CRM or other robust CRMs may eventually be needed. > > Bigin by Zoho CRM tends to be a good fit when: - You are a small team (2-10 people) or startup. - You need basic CRM functionality (lead/contact/deal management, reminders, simple automations). - You want something you can setup quickly, and with minimal overhead (not a heavy IT project). - Price sensitivity is important. - You mostly work within simpler, linear sales pipelines rather than very complex, conditional processes. ----- ### "For CRM-beginners & small business very useful" — 3.0/5 > **Helmut** | *June 5, 2023* | Alternative Medicine | Recommendation rating: 8.0/10 > > **Pros**: The prerequisite for using a CRM in our company were low costs and the possibility of training even inexperienced employees in the shortest possible time.Under these conditions, it was important for us to have full integration of the CRM on mobile phones, so that employees can edit companies, contacts and related things on the mobile phone while on the go, without having to edit this data afterwards by an administrator. > > **Cons**: When importing companies and contacts using the file structures of the sample files, it is irritating that Bigin does not automatically link several fields of the sample files. However, if you ignore the relevant message, the import will take place without any problems. The integration of whatsApp is not offered - at least in the free trial version. > > We tested some other products, notably SugarCRM, Dolibarr and Odoo CRM, but never got beyond the experimental stage as they were all too complicated for our purposes. ----- ### "Bigin ZOHO" — 5.0/5 > **Vineet** | *August 7, 2026* | Education Management | Recommendation rating: 6.0/10 > > **Pros**: Easy to set up, simple to use, and the pipeline view makes it easy to track leads and follow-ups without feeling complicated. > > **Cons**: The Meta Ads integration and WhatsApp automation could be more seamless, and the reporting options are a bit limited for growing teams. > > Overall, my experience has been very positive. It's easy to learn, keeps our sales process organized, and offers great value for managing leads without the complexity of larger CRM systems. ----- ### "Simple and Helpful CRM for Small Businesses" — 5.0/5 > **Bhanu** | *July 25, 2025* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Bigin is really easy to use. It helped me keep track of all my contacts, follow-ups, and deals in one place. I liked the mobile app the most—it’s simple and works smoothly. It’s perfect if you have a small team and want to stay organised without too much setup. > > **Cons**: Some features are very basic. If your business grows, you might feel the need to switch to Zoho CRM for more options. Also, the reports could be more detailed. > > My experience has been good. Bigin made my work easier and saved me time. I was able to manage leads and follow-ups without missing anything. It’s a good tool for small businesses or anyone just starting out with CRM. ----- Page: 1 / 31\ Next: [Next page](https://www.getapp.ca/software/142099/bigin-by-zoho-crm?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/142099/bigin-by-zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data