Bigin by Zoho CRM

About Bigin by Zoho CRM

Bigin is a customer relationship management software designed to help small businesses manage sales pipelines, schedule follow-ups, and update customer records. It enables employees to capture and store prospect and customer details including deals, emails, activities, tweets, and more in a centralized repository.

The application allows users to create and share no-code form across multiple channels. Users can also utilize the built-in telephony system to connect with prospects or customers and automatically update call records. You can also connect with your contacts via WhatsApp, email, and online meetings! With Bigin’s activity management module, employees can create tasks, schedule calls with customers, create events, and set up activity reminders. Other notable features of Bigin include workflow automation, automated notifications, collaboration, data import, audit logging, and more.

Bigin lets businesses connect with several third-party platforms such as G Suite, Microsoft Office 365, Twitter, Zapier, Zoho Flow, Zoho Desk, Zoho Meeting and Zoho Campaigns.

Pricing starting from:

US$1.00/year

  • Free Version
  • Free Trial
  • Subscription

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Supported Languages

Arabic, Bulgarian, Chinese, Croatian, Czech and 20 others

Pricing starting from:

US$1.00/year

  • Free Version
  • Free Trial
  • Subscription

Images

Bigin by Zoho CRM Software - Team Pipelines for streamlining customer-facing operations
Bigin by Zoho CRM Software - A 360° view of your customer data
Bigin by Zoho CRM Software - Automate repetitive yet integral tasks
Bigin by Zoho CRM Software - Seamlessly communicate with customers and prospects
Bigin by Zoho CRM Software - Collect prospect and customer information
Bigin by Zoho CRM Software - Run your business from anywhere, at any time
View 7 more
Bigin by Zoho CRM video
Bigin by Zoho CRM Software - Team Pipelines for streamlining customer-facing operations
Bigin by Zoho CRM Software - A 360° view of your customer data
Bigin by Zoho CRM Software - Automate repetitive yet integral tasks
Bigin by Zoho CRM Software - Seamlessly communicate with customers and prospects
Bigin by Zoho CRM Software - Collect prospect and customer information
Bigin by Zoho CRM Software - Run your business from anywhere, at any time

Features

Total features of Bigin by Zoho CRM: 126

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Appointment Management
  • Assignment Management
  • Audit Trail
  • Automated Scheduling
  • Billing & Invoicing
  • Business Card/Badge Scanning
  • Business Process Automation
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Logging
  • Call Recording Software
  • Campaign Management Software
  • Charting
  • Chat/Messaging
  • Checklists
  • Client Database
  • Client Management
  • Client/Property Matching
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customer Segmentation
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • Deal Management
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Email Tracking Software
  • Event Triggered Actions
  • File Management
  • File Sharing Software
  • File Transfer
  • For Mac Devices
  • For Real Estate
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Form Builder
  • Forms Management
  • Goal Setting/Tracking
  • HIPAA Compliant
  • IVR Software
  • Interaction Tracking
  • Kanban Board
  • Landing Pages/Web Forms
  • Lead Assignment
  • Lead Capture Software
  • Lead Distribution
  • Lead Generation Software
  • Lead Management Software
  • Lead Nurturing Software
  • Lead Qualification
  • Lead Segmentation
  • Leaderboards
  • Marketing Automation Software
  • Medical History Records
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Omnichannel Communications
  • Onboarding Software
  • Online Forms
  • Opportunity Management
  • Performance Metrics
  • Personalization Software
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Process/Workflow Automation
  • Product Catalog
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Notifications
  • Records Management Software
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling Software
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Shared Contacts
  • Single Sign On Software
  • Social Media Integration
  • Source Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management Software
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Templates
  • Third-Party Integration
  • Third-Party Integrations
  • Transfers/Routing
  • Web Forms
  • Workflow Configuration
  • Workflow Management Software

Alternatives

Less Annoying CRM

4.8
#1 Alternative to Bigin by Zoho CRM
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Ontraport

4.2
#2 Alternative to Bigin by Zoho CRM
Ontraport helps businesses streamline sales, marketing, customer communication, and other operations on a unified...

Zendesk Suite

4.4
#3 Alternative to Bigin by Zoho CRM
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

Capsule

4.5
#4 Alternative to Bigin by Zoho CRM
Capsule is the smart simple online CRM. It's used to build stronger customer relationships, make more sales, save time,...

Reviews

Overall rating

4.7 /5
(564)
Value for Money
4.7/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support Software
4.5/5

Already have Bigin by Zoho CRM?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 564
Steve
Steve
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Value for Money for SME's

Reviewed on 2024-07-26

Very good. I started using it while working on another project for another client

Very good. I started using it while working on another project for another client

Pros

Hard to beat for the price. I am moving over from hubspot after years of happily using their excellent free service. When I looked at upgrading Hubspot, i found that the USD100 p/m price they charge is the same as 1 YEAR of Bigin. for a Solopreneur like me, I need to save money & streamline my workflows wherever I can, so this just makes sense for me.

Cons

User interface could be nicer - green is a funny colour to use for business

Alternatives Considered

Dynamics 365, Hootsuite and HubSpot Sales Hub

Reasons for Choosing Bigin by Zoho CRM

When I looked at upgrading Hubspot, i found that the USD100 p/m price Hubspot charge is the same as 1 YEAR of Bigin. For a Solopreneur like me, I need to save money & streamline my workflows wherever I can, so this just makes sense for me.

Switched From

HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM

Price
Salma
Overall rating
  • Industry: Photography
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Effortless CRM for Small Businesses: Bigin by Zoho Review

Reviewed on 2024-11-13

I’ve been using Bigin by Zoho for a month, and it has quickly become an invaluable tool for...

I’ve been using Bigin by Zoho for a month, and it has quickly become an invaluable tool for organizing my customer data. As a small business owner, I needed a CRM that was simple yet powerful, and Bigin delivers exactly that. The interface is user-friendly, making it easy to get started right away, and I love how it streamlines my customer interactions, helping me stay organized and efficient. The pipeline view is particularly helpful for tracking my leads and ongoing projects. Bigin makes customer relationship management feel effortless, and it’s an affordable solution with features that match my needs perfectly. Highly recommended for small businesses looking for a straightforward, effective CRM!

Pros

One of the standout features of Bigin by Zoho is its simplicity combined with powerful functionality. The interface is clean and intuitive, making it easy to navigate, even for those new to CRM tools. I especially appreciate the pipeline view, which gives me a clear visual of all my leads and customer interactions, helping me manage my workflow efficiently. The integration with other Zoho apps is seamless, and it’s an affordable choice, offering great value for small businesses like mine. Overall, Bigin has made organizing and tracking customer data a breeze!

Cons

While Bigin by Zoho has been fantastic overall, I found that some advanced features, like custom reporting options and more in-depth automation tools, are somewhat limited compared to larger CRM systems. Also, a bit more flexibility in customization would be useful for tailoring the platform to specific business needs. However, for a CRM focused on small businesses, it still offers a great balance of simplicity and functionality.

Verified Reviewer
Overall rating
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Small Size CRM

Reviewed on 2024-01-20

Pros

It is really convenient to setup and onboard users.
We tried a simplified process for one of our teams instead of using Zoho CRM (full one), but in the end lacked some functionalities here.

Cons

Limited customizing options, overall not so useful from mobile in our case.

Obed
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Operations Manager

Reviewed on 2024-09-13

We use Bigin by Zoho CRM to manage our entire sales pipeline. Before Bigin, we struggled to keep...

We use Bigin by Zoho CRM to manage our entire sales pipeline. Before Bigin, we struggled to keep track of leads, follow-ups, and deal stages across various spreadsheets, which often led to missed opportunities and delayed responses. With Bigin, we’ve been able to consolidate all our sales data into one place. Overall its very friendly and easy to use

Pros

Simplicity and Visual Management
Bigin excels at providing a visual, drag-and-drop pipeline that allows users to easily manage deals from start to finish with an interface that is intuitive and very easy

Cons

Forms do not allow editing/updating records

Alternatives Considered

HubSpot CRM

Reasons for Choosing Bigin by Zoho CRM

Cost Bigin’s pricing is another area where it shines, particularly for small businesses. It offers a robust set of features at a much lower price point than most CRMs on the market, making it an attractive option for startups. The pricing structure is straightforward with no hidden fees.

Switched From

Pipedrive

Reasons for Switching to Bigin by Zoho CRM

User friendliness and the ease of use, as well as the cost
Luis
Overall rating
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best CRM for small startup teams.

Reviewed on 2024-11-09

The best for my business. I have a team of 3 people to manage sales and customer success and Bigin...

The best for my business. I have a team of 3 people to manage sales and customer success and Bigin was the easy one.

Pros

It's too easy to use for a small business.
I have a restaurant tech startup and the UX and UI is so smooth. They promise a 30 minutes setup and I did it in 15 min.

Cons

Doesn't have SalesIQ integration, if zoho want to make from bigin the best small CRM you need to make a SalesIQ integration.

Showing 5 reviews of 564 Read all reviews

Bigin by Zoho CRM FAQs

Below are some frequently asked questions for Bigin by Zoho CRM.

Bigin by Zoho CRM offers the following pricing plans:

Pricing starts from $1/user/month (billed annually)

Bigin by Zoho CRM has the following typical customers:

Self Employed, 2–10, 11–50, 51–200

Bigin by Zoho CRM supports the following languages:

Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese

Bigin by Zoho CRM supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Bigin by Zoho CRM integrates with the following applications:

AccuCare, ActiveEdge, Calendly, Constant Contact, Google Workspace, Mailchimp, Meetime, Microsoft 365, MyOperator, NeverBounce, Ozonetel, SMS-Magic, Twilio, Zapier, ZeroBounce, Zoho Books, Zoho CRM, Zoho Campaigns, Zoho Desk, Zoho FSM, Zoho Flow, Zoho Forms, Zoho Invoice, Zoho LandingPage, Zoho Meeting, Zoho Projects, Zoho Sites

Bigin by Zoho CRM offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

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