--- description: Detailed reviews on Insocial based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Insocial with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Insocial Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Survey Tools](/directory/234/survey/software) > [Insocial](/software/141375/insocial) # Insocial Canonical: https://www.getapp.ca/software/141375/insocial Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/141375/insocial?page=2) > Insocial helps businesses collect feedback across the entire customer journey. From shop visits to chatbot conversations. Any interaction can be measured. Users can create and manage personalized surveys to identify strengths, communication efficiency, and areas of improvement. > > Verdict: Rated **4.9/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Insocial All customer feedback within one platform High conversation rate on your surveys Actionable insights in real time Easily spread customer reviews across your organisation and outside of it Personal and fast service from our CX heroes ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 15 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Insocial - **Location**: Delft, Netherlands - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$250.00 - **Pricing model**: Per Feature - **Pricing Details**: Insocial subscriptions starts from $250 per month and is based on number of touchpoints, locations and custom requirements. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Dutch, English - **Available Countries**: Belgium, Netherlands ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Campaign Management Software - Chat/Messaging - Collaboration Tools - Customer Experience Management - Customer Segmentation - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard Software - Data Analysis Tools - Data Import/Export - Data Visualization Software - Drag & Drop - Email Marketing Software ## Integrations (4 total) - Bullhorn ATS & CRM - Coosto - Saysimple - TOPdesk ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Survey Tools](https://www.getapp.ca/directory/234/survey/software) ## Related Categories - [Survey Tools](https://www.getapp.ca/directory/234/survey/software) - [Review Management Software](https://www.getapp.ca/directory/575/feedback-and-reviews-management/software) - [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software) ## Alternatives 1. [Jotform](https://www.getapp.ca/software/10191/jotform-4-0) — 4.7/5 (2794 reviews) 2. [UmfrageOnline](https://www.getapp.ca/software/131259/enquetes-maken) — 4.6/5 (1553 reviews) 3. [Google Forms](https://www.getapp.ca/software/112857/google-forms) — 4.7/5 (11363 reviews) 4. [SurveyMonkey](https://www.getapp.ca/software/2371/surveymonkey) — 4.6/5 (10426 reviews) 5. [XM for Customer Experience](https://www.getapp.ca/software/130147/customer-frontlines) — 4.6/5 (255 reviews) ## Reviews ### "Highly recommended\!" — 5.0/5 > **Michael** | *December 12, 2024* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: Very high maturity level of the product. Clear service. Fast responses by employees. > > **Cons**: I can think of nothing negative to mention. > > Clear communication with friendly and expert employees. A fast and easy process of implementation. ----- ### "Insocial, the tool for understanding your customer\!" — 5.0/5 > **Carel** | *March 11, 2022* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: The software gathers feedback on all of the customers' touch points. You really understand the good and the bad of your company, so you can improve and grow. All of the data is gathered in a dashboard and you can combine them and visualize them as you wish. Besides that it's a great team to work with\! Really enjoyed working together. > > **Cons**: The software is constantly improving\! So if there are any cons about this software; then you can always address this to the Customer Succes team, so they can help out and evolve the platform. > > With Insocial we can better understand our customers and therefore improve our company. ----- ### "Perfect" — 4.0/5 > **Mirjam** | *July 20, 2022* | Sports | Recommendation rating: 8.0/10 > > **Pros**: We used the reporting to get insights on how members and employees value our company. Through InSocial we learned where we can improve, but also where can further strengthen our organization. The assistance from Laurien was fast, helpful, proactive and extremely insightful. > > **Cons**: The speed when analyzing. When changing between teams for example. > > Perfect\! ----- ### "Great organization to work with." — 5.0/5 > **Victor** | *December 8, 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The basic things you work with most are very intuitive and do not really need much training or explanation. It has a nice look\&feel to provide our customer with a good experience, which was very important for us. Although we haven't utilized all the integration possibilities, we're confident that the platforms API will support our needs. > > **Cons**: There's a lot of insights you can already get from the data that's collected. I think there's an opportunity to standardize certain insights even more, so that (admin) users can become even more self sufficient in getting those deep dive insights. > > We wanted to get a better grip on how customers experience our company, software and services and provide those customers with an extra channel to give feedback and advice. InSocial helps to facilitate this, both with their platform capabilities as with their expertise and support. ----- ### "Insocial easy to integrate in your business proces and easy to use." — 5.0/5 > **Frank** | *March 15, 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Intergation with our business process was easy. > > **Cons**: What we mis is when you discuss with te customer after you receive the feedback there is no possiblity to register what you did discuss with the customer. > > This product gives our organisation an easy and good overview of how they experience our service. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/141375/insocial?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/141375/insocial) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data