Fieldcode is a complete field service management solution designed to help businesses manage seamlessly the complete lifecycle of their field service operations, from ticket creation and dispatching to route sceduling, optimization and progress tracking.
The easy drag-and-drop API connection option allows service orders to be imported from other third-party applications and get synchronized automatically. Through Fieldcode’s interface users have access to the overview of all tickets, keep up to speed with the progress of ongoing tasks, and analyze operational data on KPI-specific level. It allows dispatchers to assign tickets, schedule appointments and optimize routes based on mileage, working hours, or service-level agreement (SLA) compliance. Administrators can track technicians’ live location using GPS technology and notify clients about the estimated time of arrival (ETA) via emails or SMS.
Fieldcode provides a wide range of customization options for a company’s scheduling model, projects workflow stages and forms, as well as special delivery instructions and reporting templates. Highly automated and optimized route planning can be based on preset rules and capacity. Workflows can be adapted to the project specific needs, while customization of the forms ensures process guidance. Order-specific instructions can help service network with the handling of more complex tasks.
Key benefits of Fieldcode
•Transform your field service experience into a cost reducing process through the pioneering on-demand pricing model. Translate your volume of work into actual cost by paying 2€ per event raised and never for a subscription. By detaching costs from license agreements and user limitations you pay only when using the software.
•Access the software easily and start using all features instantly for up to 10 users for free always, without credit card required.
•Areas that normally require developer interaction can now easily be connected without any programming skills through the drag and drop API function.
•Set up your work place in minutes and be ready for the first dispatch instantly through the wizard function that provides step-by-step guidance.
•Reduce manual tasks and efficiently manage your workforce, create appointments, schedule jobs and achieve your KPIs through automated best choice selections and route optimization.
•Configure a customer or product specific workflow and implement automated instructions to easily guide engineers through each intervention.
•Monitor critical tickets in real time with pro-active alerts and keep track of all data points in real time through a single dashboard with drilldown capabilities.
•Compensate the environmental effect of an intervention immediately through the CO2 compensation model.
Total features of Fieldcode: 70
- Access Controls/Permissions
- Activity Dashboard
- Alerts / Escalation
- Appointment Management
- Appointment Scheduling Software
- Asset Tracking Software
- Assignment Management
- Automated Scheduling
- Billing & Invoicing
- CRM Software
- Calendar Management
- Calendar Sync
- Compliance Management
- Configurable Workflow
- Contact Database
- Contract/License Management
- Customer Database
- Customizable Branding
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dispatch Management
- Document Management Software
- Drag & Drop
- Driver Management
- Electronic Signature
- File Storage
- Fuel Tracking
- Inventory Control Software
- Inventory Management Software
- Job Management
- Job Scheduling
- Live Driver Tracking
- Mobile Access
- Online Booking
- Online Time Clock
- Order Management Software
- Performance Management
- Performance Metrics
- Predictive Maintenance
- Preventive Maintenance Software
- Progress Tracking
- Real-time Updates
- Recurring Appointments
- Reporting & Statistics
- Route Management
- Route Optimization
- Rules-Based Workflow
- Scheduling Software
- Self Service Portal
- Service History
- Technician Management
- Territory Management
- Third Party Integrations
- Two-Way Communication
- Voice Recognition
- Work Order Creation
- Work Order Management
- Workflow Management Software
- Industry: Information Technology & Services
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Efficient Field Service Management
Reviewed on 2020-06-05
The advantages described above have been clear to us and we have been able to increase our...
The advantages described above have been clear to us and we have been able to increase our productivity while also improving customer satisfaction. That combined with their pay per use model makes this solution so attractive to us.
Actually, there are a few points which made Fieldcode very attractive to us.
At first, it is the ease of how the system could integrate with the various tools of our customers.
This is limiting transition costs as well as the time you need to get service ready.
Secondly and maybe most important, the tool has an overall focus on increasing productivity.
In our view, this is the most important topic in volume field services to be cost-effective.
To be able to monitor and continuously improve a global field service setup, you need to have a good overview of what is going on.
Fieldcode has this ability by providing a true real-time overview of everything happing.
This is valid within the tools itself, but also within the real-time dashboards provided.
Finally, the tool is guiding all our technician's through their daily work, which is a huge difference to most tools we have seen. Normally the technician's are “reporting“ something into the tool, but in this case, the tool is telling what to do next.
On top of that, Fieldcode is CO2 neutralizing every of our interventions, which fits perfectly into our company strategy.
The software itself is designed to effectively operate field service operations, it will not substitute the need for ticket management software. That would be a great extension of its current capabilities.